Title:  Programme Manager

Job Purpose

Job Responsibilities

Strategic Programme Leadership

• Lead the development and execution of programme and portfolio strategies aligned to business and organizational objectives.
• Plan and prioritize the agreed project portfolio to maximize business value and align with medium to long-term strategic plans.
• Lead strategic planning activities for the programme management function and supported business units.
• Drive the successful implementation of strategic transformation initiatives across the portfolio.

Programme & Project Delivery

• Manage complex programmes and projects from initiation through to implementation and benefits realization.
• Ensure projects are delivered within agreed scope, timelines, budgets, quality standards, and governance requirements.
• Monitor programme performance and proactively manage deviations from approved plans.
• Ensure optimal project delivery through effective planning, execution, and controls.
• Manage project interdependencies, risks, and resource allocation across the portfolio.

Stakeholder Management

• Build and maintain strong relationships with senior business leaders, executives, sponsors, and project stakeholders.
• Ensure stakeholder requirements are accurately captured, documented, and approved.
• Proactively support stakeholders and manage expectations throughout the programme lifecycle.
• Facilitate governance forums, steering committees, and executive reporting structures.
• Ensure effective stakeholder management across the portfolio and that delivery challenges are escalated and resolved timeously.

Financial & Resource Management

• Manage programme and portfolio budgets, ensuring effective cost control and financial governance.
• Allocate project costs appropriately across the portfolio.
• Conduct capacity planning and resource management across projects and programmes.
• Identify resource inefficiencies and drive optimization through multi-skilling, workforce planning, and capacity gap remediation.

Governance, Risk & Compliance

• Ensure compliance with organizational governance frameworks, policies, and project management methodologies.
• Establish and maintain programme governance structures and controls.
• Identify, assess, and mitigate programme risks and dependencies.
• Ensure all projects are delivered according to approved governance standards and reporting requirements.

Transformation & Culture

• Drive transformation objectives and ensure agreed transformation targets are achieved.
• Contribute to organizational culture-building initiatives, diversity and inclusion goals, and corporate social responsibility activities.
• Promote and embed organizational values and behaviors within programme teams.
• Address employee engagement and culture survey outcomes, driving continuous improvement initiatives.
• Foster a client-centric and high-performance culture across the programme environment.

Innovation & Continuous Improvement

• Stay abreast of emerging trends, technologies, and industry best practices impacting programme delivery.
• Champion the adoption and application of Artificial Intelligence (AI) and digital innovation within programmes and business operations.
• Continuously improve programme delivery methodologies, processes, operating models, and structures to enhance efficiency and effectiveness.
• Drive lessons learned and continuous improvement activities across the portfolio.

Essential Qualifications - NQF Level

Minimum Experience Level

• Minimum 7+ years' experience as a Programme Manager managing large-scale enterprise programmes.
• Strong project management background with progression into programme leadership.
• Experience personally managing and delivering complex business and technology programmes.
• Experience managing multiple projects and workstreams simultaneously.
• Proven Transformation Programme experience.
• Strong AI awareness and practical ability to leverage AI tools within programme delivery environments.
• Exposure to core banking platforms such as Temenos or similar enterprise systems - ADVANTAGE

Technical / Professional Knowledge