Product Sales Expert: Domestic Payments & Value Added Services
Johannesburg, ZA
Job Purpose
Drive client value creation by supporting the Sales team in a holistic manner through overall Client CVP management in line with cluster goals whilst ensuring effective problem statement articulation, client engagement, lead generation and solution structuring.
Job Responsibilities
Financial:
- Drive financial objectives through budget gap analysis and creating awareness of the gap with the Sales team.
- Identify revenue growth opportunities by having a detailed understanding of the CIB sectors, TS Payment domestic & VAS (AVS, Transactional Information) products used in the sectors to benchmark the Domestic EB and payment products utilised to cross sell and provide value.
- Drive, develop and manage client growth and new revenue by identifying client CVP TS Payments domestic opportunities across sector and channel for market share growth, portfolio optimisation and ensuring enhanced commercialisation.
- Input into refund app for client/CVP & conduct root cause analysis and execution of remedial actions and development of preventative measures.
Customer:
- Provide TS Payments Domestic & VAS product specific expertise and support to Sales and clients in terms of deal structuring and solutions due for acquisition
- Drive client engagement to ensure product health, utilisation and conduct to understand competitor pricing, create customer value analysis (i.e. identifying additional cross-sell opportunities) and ensure client problem statement articulation
- Responsible for client CVP around the end-to-end value chain to create seamless client experiences and innovative solutions around touch point optimisation with digital self service capability
- Deliver a world-class service by ensuring a client centric culture.
Product management:
- Input into the TS Payments Domestic & VAS product vision with a long-term strategic execution of business roadmap & strategy through creation of client and sector CVP's
- Subject matter expert of the domestic payments and collections value chain:
Client value proposition across domestic wholesale payment, collection and supporting services:
- Financial drivers and levers for the products;
- Understanding of the domestic regulation and industry environment that manages policies, oversight and operations to process interbank payments.
- Provide feedback loop on product/process with regards to client needs, issues, pipeline and industry developments to ensure CVP, differentiators and target alignment
- Drive excellence in strategy execution by integrating people, processes, management, systems, and measurements
- Lead and influence collaboration across TS, cluster and juristic to achieve the distinctive client-centred CVPs.
Stakeholder Management:
- Collaboration with stakeholders for commercialisation, compliance, people, technology, support, operationalisation, value management and servicing
- Collaboration with stakeholders inclusive of defining and delivering on training and upskilling where needed within value chain for Sales and Client
- Identify new vendor and partner opportunities and providing feedback to Product Specialist & Product Head
- Ensure attendance and contribution to pricing, pipeline, CST and sector meetings with shared accountability of lead generation and acquisition conversion
Industry:
- Drive the client change management process for industry, regulatory and compliance requirements or enhancements.
- Risk, Internal Audit & Compliance:
- Ensure products adhere to all compliance, operational risks and security standards Accountability of Risk,
- Internal Audit and Compliance
People:
- Manage the continuous learning, development and embedding of product knowledge across teams to ensure appropriate client CVP solutioning sales and product
Essential Qualifications
- Professional Qualifications/Honour’s Degree
Minimum Experience Level
-
3-5 years’ experience in relevant product or related industry
-
3-5 years of product CVP experience
Technical / Professional Knowledge
- Strategy planning and execution
- Product Knowledge
- Relevant system knowledge
- Change management
- Learning and development methodologies
- Agile Concepts
- Principles of financial management
- Governance, Risk and Controls
- Research and analytics
- Process management Principles
- Analytical and systems thinking ability to enable the application of client insights, market/competi
Behavioural Competencies
- Establishing Strategic Direction
- Customer Focus
- Leading Change
- Inspiring Excellence
- Driving Innovation
- Influencing
- Business Savvy
Employment Equity Statement
Preference to be given to underrepresented groups
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Please contact the Nedbank Recruiting Team at +27 860 555 566