Title: Product Manager

146152

Job Requisition Details

Requisition ID: 146152

Location: Johannesburg, Gauteng

Closing Date: 12 June 2026

Talent Acquisition: Bongiwe Mchunu

Job Family

Project, Process and Product

Career Stream

Business and Commercial Banking - Card Acceptance

Leadership Pipeline

Manage Self: Professional

FAIS Affected

Job Purpose

The Product Manager in a Scaled Agile (SAFe) environment is responsible for defining and delivering customer-centric solutions at the program level, ensuring alignment between business strategy, customer needs, and Agile Release Train (ART) execution. They act as the voice of the customer and business, owning and driving program backlog (Point of Sale/Compliance/other value streams) , roadmap, and value delivery across multiple teams.

Why Join Our Team

Join a high‑impact team at the forefront of Card Acceptance within Business and Commercial Banking. This role offers the opportunity to shape customer‑centric, scalable solutions in a SAFe Agile environment while working across diverse stakeholders, including technology, risk, compliance, and commercial teams. You will play a key role in driving meaningful change, influencing strategic outcomes, and delivering value that supports both customer needs and business objectives in a highly regulated financial services environment.

Job Responsibilities

Implement business change initiatives by introducing; managing; making (people change; technological change; process change) happen and keeping management information updated.
Identify; understand and agree the direct and indirect impact of business change initiatives by researching; interviewing affected stakeholders and applying end to end skills set.
Monitor for continuous improvement by observation; analysing data and providing ongoing feedback.
Ensure compliance (brand/reputation/other risks) by enforcing regulations; policies and procedures and understanding link from policy - process-system- operating procedures.
Contribute to updates of standards; policies and procedures by meeting with respective stakeholders; agreeing and recommending changes and sending emails confirming the enhancements.
Provide innovative solutions for updating processes by defining procedures and facilitating workshops with stakeholders.
Identify the business issue by observation; analysing management reports and requests from EXCO.
Identify cost/time/quality/risk aspects of the business issue by investigating the business benefits or problems.
Set expected performance output by meeting and agreeing with management.
Obtain and secure stakeholder buy-in to solution by presenting alternative solutions and recommending the best solution.
Manage internal and external stakeholders by regular meetings and agreeing deliverables.
Recognise performance improvements by acknowledgement of business improvements from other stakeholders.
Build trusting relationships with stakeholders by open communication; conducting one-on-one meetings and accepting their input.
Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
Identify training courses and career progression for self through input and feedback from management.
Ensure all personal development plan activities are completed within specified timeframe.
Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Our Ideal Candidate

The ideal candidate is a strategic, delivery‑focused Product Manager who thrives in complex, cross‑functional environments and is passionate about customer value and continuous improvement. You bring strong analytical thinking, the ability to influence without authority, and a proven track record of translating insights into impactful product and process solutions.You are comfortable balancing customer needs with commercial outcomes, simplifying complex concepts, and driving alignment across multiple stakeholders to deliver measurable results.

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees

Preferred Qualification

Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, Finance, or a related field

Minimum Experience Level

Minimum of 3 years’ experience in consulting, strategy, product management, business analysis, or information/data analytics environments
Hands‑on experience in Agile delivery frameworks, with SAFe strongly preferred
Proven experience in facilitation, stakeholder engagement, and managing cross‑functional teams
Demonstrated ability to define and write user stories, acceptance criteria, and manage program or product backlogs
Experience in building compelling business cases and driving measurable outcomes such as revenue growth, adoption, or efficiency gains
Strong capability in data‑driven decision‑making, root‑cause analysis, and structured problem‑solving
Exposure to system integrations, APIs, data flows, and platform architectures
Experience within card environments (card acceptance or issuing) will be advantageous
Proven stakeholder management experience across Technology, Sales, Commercial, Risk, Compliance, Legal, and Executive teams

Technical / Professional Knowledge

Communication Strategies
Data analysis
Industry trends
Principles of financial management
Relevant regulatory knowledge
Decision-making process
Cluster Specific Operational Knowledge
Governance, risk and controls

Behavioural Competencies

Customer Focus
Decision Making
Facilitating Change
Initiating Action
Innovation
Technical/Professional Knowledge and Skills

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Please contact the Nedbank Recruiting Team at +27 860 555 566

Company: Nedbank