Office Administrator / Co-ordinator

Job Classification

REQ: 138723

Talent Acquisition Consultant: Lerato Sithole

Location: 135 Rivonia Road, Nedbank Head Office, Sandton 

Closing Date: 8 April 2025

Job Family

Career Stream

Leadership Pipeline

Manage Self: Operational

Job Purpose

To ensure that relevant process is administered; maintained and supported to meet the requirements of the department and business; in line with the Groups strategy and GFCFS policies and procedures. To support business by ensuring relevant processes are administered and meet business requirements.

Job Responsibilities

• Meet Service Level Agreements (SLA) by conducting processing activities within agreed timelines and parameters.
• Minimise financial, reputational and operational risk by ensuring accuracy of processing activities.
• Minimise operational costs by avoiding unnecessary expenditure.
• Satisfy internal and external clients by responding to and actioning queries within agreed SLA. 
• Meet Nedbank internal and external client service standards by communicating with stakeholders accordingly.
• Understand and meet stakeholder needs by maintaining a relationship through regular interaction.
• Minimise risk by checking and validating activities according to GFCFS policies and procedures.
• Ensure that relevant processes are administered by following procedures.
• Ensure accuracy by identifying and recording / correcting discrepancies timeously.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
• Ensure that own contribution and participation contributes to the achievement of team goals. 
• Create and manage own career through guidance and support of management, department and colleagues.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced, and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate social responsibility initiatives for the achievement of business strategy.
• Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.

Preferred Qualification

• Certificate, diploma or degree in Business management and administration or Operations Management 

Minimum Experience Level

• Minimum of 1 year experience in a similar position

Technical / Professional Knowledge

Behavioural Competencies

Disclaimer

Preference will be given to candidates from the underrepresented groups

Please contact the Nedbank Recruiting Team at +27 860 555 566