National Stakeholder Relations Manager

Job Requisition Details

REQ#138504

Location: Johannesburg, Gauteng

Closing Date: 24 March 2025

Talent Acquisition: Bongiwe Mchunu

Job Family

Career Stream

Leadership Pipeline

FAIS Affected

Job Purpose

To develop and implement strategies to grow and retain the public sector portfolio nationally, in line with Nedbank Commercial Banking’s objectives and aiming to increase market share by positioning the bank’s employee banking proposition within public sector entities.

Job Responsibilities

• Build strong relationships with key decision-makers and influencers to unlock opportunities that support bank’s objectives aiming to grow market share.
• Cultivate and maintain strong relationships with key public sector clients and partners, understanding their unique banking requirements and provide customised employee banking solutions.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. Barrett Surveys etc.).
• Achieve business strategy (e.g. Social responsibility; Green Strategy) by participating and supporting corporate social responsibility initiatives.
• Influence the improvement or enhancement of business processes and methodologies by researching and recommending improvement initiatives and effective ways to operate and add value to Nedbank.
• Develop a thorough understanding of public sector entities, their needs and employee requirements through conducting proactive client visitations and collaborating with key industry players.
• Establish and maintain relationships with stakeholders through collaboration with business partners (e.g. Area Managers, Public Sector Provincial Managers, Divisional Executives across cluster); by communicating and sharing client information and passing on leads to drive business growth.
• Develop and enhance relevant models by partnering with external stakeholders (e.g. relevant industry associations) formally and informally.
• Enhance the profile of Nedbank among the public sector fraternity; identify opportunities to promote the brand; develop and deliver marketing plans by organising sponsorships; events and/or road shows.
• Draft public sector client visitation plan by planning visits according to the bank’s group wide public sector strategy; annual plans and targeting "most wanted" clients and industry players and by reviewing progress; revising plans and monitoring progress made to bank employees.
• Review client value propositions annually by assessing industry and/or market trends and portfolio performance. Monitor and identify potential risks of public sector portfolio through analysis of early warning signals (e.g. cash-flow constraints; growing debt etc.); implementing appropriate actions to mitigate risk (e.g. offer appropriate assistance in terms of support) for both the client and Nedbank.
• Ensure a uniform credit process is applied across regions; by providing customised client value propositions; input into credit guidelines and credit minutes; assessing applications and recommending approval and/or decline of applications.
• Provide input and advice pertaining to the selection of business solutions/products that can be offered to the employees of public sector entities through regular engagement with various product houses and by ensuring that new developments and/or solutions are introduced and offered to the public sector.
• Formulate and manage national budget through assessment of market trends and Nedbank Commercial Banking strategy.
• Ensure delivery of annual financial targets and strategy by adhering to budget and timelines, working closely with Public Sector Provincial Managers.
• Ensure business results are achieved by distributing annual financial targets according to guidelines to relevant areas and by monitoring and tracking achievement of targets.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from management.
• Ensure personal growth and application of new competence in function to enable effectiveness in performance of roles and responsibilities by ensuring that all personal development plan activities are completed within specified timeframes.

Essential Qualifications - NQF Level

Preferred Qualification

• BComm Honours or
• Masters or
• Advanced Degree

Preferred Certifications

• Advance Franchised Management Certification

Minimum Experience Level

• 8 - 10 years Sales experience in the Financial Services Industry, of which at least 3 years in the Franchising industry

Technical / Professional Knowledge

Behavioural Competencies