Title:  Loss Adjusting Manager

Job Classification

• Job Requisition: 146873
• TA Specialist: Refilwe Falatsi
• Closing Date: 31 July 2026
• Location: 135 Rivonia Campus, Sandown
• Cluster: Personal and Private Banking | Nedbank Insurance | Operations |  Support Services - Loss Adjusting Team
• Employment Equity Statement: Preference will be given to applicants from Underrepresented Groups

Leadership Pipeline

Job Purpose

To lead and manage a team responsible for conducting contractor audits, authorizations over-mandate, claims adjustments, valuation at risk assessments, contractor rate negotiations, and handling customer complaints.

Job Responsibilities

• Claim Management:
  
  • Advise and provide technical support to Nedbank Insurance claims, underwriting, and complaints departments.
  • Minimize claim losses.
  • Oversee a team of desktop, field, and project management adjustors responsible for assessing, auditing, and authorizing claims in terms of allowable rates.
• Risk Management:
  
  • Detect and identify fraudulent activities while working closely with Group Forensic services both internally and externally to enhance fraud detection solutions.
  • Perform risk management functions by identifying underwriting risks and supporting the underwriting and product solution divisions to mitigate risk.
  • Ensure adherence to all legislative requirements and ensure the business continuity plan is updated and tested annually.
     
• Vendor Management:
  
  • Provide support to the Procurement division in onboarding and training service providers on policy wording, processes, and rates.
  • Monitor service providers through report writing, policy interpretation, claims costs, and service.
  • Maintain and sustain good business relationships between service providers, clients, and Nedbank Insurance.
     
• Reporting and Operational Efficiency:
  
  • Ensure the quality and accuracy of reports.
  • Highlight process inefficiencies through end-to-end process mapping.
     
• Technical Skills and Legislation:
  
  • Keep technical skills current and stay abreast of any changes to legislation.
     
• Arbitrations, Second Opinions, and Disputes:
  
  • Facilitate and assist in resolving disputes brought to the attention of the National Financial Ombuds scheme that require further investigation.
  • Evaluate the merit of client complaints when the client is not satisfied and resolve the complaint through inspection or clear interpretation of the policy.
     
• Transformation:
  
  • Meet transformation targets during staff recruitment, retention, and training, and use preferred suppliers.
     
• Culture:
  
  • Contribute to a culture of transformation by participating in Nedbank culture-building initiatives, business strategy, and CSI.
  • Develop and implement action plans to address issues raised in culture surveys.
     
• Strategy:
  
  • Support the implementation of business optimization improvement initiatives.
  • Review Nedbank and Business Unit plans and ensure delivered systems, processes, services, and solutions are aligned to support the achievement of the business strategy, objectives, and values.
     
• Staffing:
  
  • Implement performance agreements, ensure a clear vision, agree on goals and objectives, provide regular feedback on performance, recognize and reward achievement, and take appropriate corrective action where required.
  • Mentor and coach staff on identified performance gaps and agree on appropriate actions.
  • Ensure that team members stay abreast in their field of expertise and deliver on the expectations from stakeholders by tailoring development needs as identified.
  • Create an environment of teamwork and encourage participation in decision-making processes.
  • Identify current and future training and development needs and recruit and manage talent.
     
• Self-Development:
  
  • Identify training courses and career progression opportunities for self.
  • Ensure personal development plan activities are completed within the specified time-frame.

People Specification

Essential Qualifications - NQF Level

Preferred Qualification

• B.Degree in Building Science, Construction Management 
• National Diploma in Construction or relevant construction related qualification (NQF Level 7)
• Insurance Qualification

Minimum Experience Level

• Minimum of 5-years experience managing a team of loss adjusters and 5-years as a Building Assessor or Construction Related Experience.  
• 5 years' + experience in the Short-Term Insurance Industry.  
• Participation or membership of professional bodies i.e. SAIA, PIRB. IOPSA, ILASA,etc.

Technical / Professional Knowledge

Behavioural Competencies