Insurance Sales Consultant / Broker

Job Classification

Job Family

Career Stream

Leadership Pipeline

FAIS Affected

Job Purpose

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc)
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems
• Follow laid down processes in opening of accounts by using checklist and account opening matrix
• Complete weekly compliance training and assessment online to keep up to date on changes
• Keep relevant compliance Letter of Authority up to date and inform clients at each interaction
• Action daily control reports and attach correct documentation
• Identify new clients and their needs through needs analysis and provide a suitable solution
• Cross sell to existing clients by establishing need through financial fitness discussions
• Obtain referrals from existing clients as well as leads from other Business Units through area collaboration
• Ensure that every deal done is priced in line with Business Unit objective and strategy
• Generate revenue through charging for ad hoc services provided to clients
• Monitor and manage sales on a daily; weekly and monthly basis in order to achieve monthly targets
• Increase market share by converting secondary clients to primary clients and ensuring accounts are entrenched
• Participate in end of day discussion and apply recommendations from manager to optimise sales results
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames

Job Responsibilities Continue

• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Maintain world class service standards when dealing with clients by listening; attending to their needs; keeping them in the loop and making things happen for them
• Ensure that client complaints and queries are resolved timeously by using relevant complaints system
• Adhere to the ask once promise to clients according to Nedbank strategy
• Build relationships with clients through regular contact and having an individual interest in them
• Network with internal stakeholders to collaborate in order to provide complete solution to clients
• Obtain regular feedback from clients by requesting completion of feedback forms
• Mitigate risk to Nedbank by identifying and verifying clients manually or using relevant technology
• Adhere to clean desk policy to minimise risk of exposing client confidentiality
• Reduce fraudulent transactions by reporting suspicious transactions to the relevant department

People Specification

Essential Qualifications - NQF Level

Preferred Qualification

• Advanced Diplomas/National 1st Degrees
• FAIS qualification, Regulatory Examinations 5
• Class of Business

Essential Certifications

Preferred Certifications

Minimum Experience Level

Technical / Professional Knowledge

Behavioural Competencies