Information Security Analyst II

Job Purpose

To analyse information security related tasks within the ambit of existing information security policies, standards and processes, procedures and practices as well as business rules. Working independently to deliver on work tasks.  Mentor Administrators and Analyst I. Collaborate with other specialists to execute analysis work tasks, perform operational tasks, question, recommend and update improvements to the existing policies, process and procedures. To ensure stability and up-time for areas the incumbent takes responsibility for, which could require availability  on demand to perform job related duties outside of normal working hours.   

Job Responsibilities

• Assist with support of current email and web security tasks.
• Liaise with other teams to promote good security practices and explain security procedures.
• Experience with Security Technologies.
• Building relationships with I&O Teams
• Propose solutions that must be cost effective whilst meeting information security requirements within budget. 
• Participate in negotiations on fair pricing from vendors for new technologies procured. 
• Manage and or resolve low, medium and high incidents and engage with Specialists to resolve the high complexity incidents. 
• Build relationships with stakeholders to facilitate the flow of knowledge, input and discussion on new products and solutions as required by stakeholders. 
• Facilitate and manage the incident and problem management process when stakeholder environments are affected. 
• Oversee the implementation of the information security changes and check for the short comings and risks.
• Interpret MIS and system logs/ reports with the view to analyse and correct any deviations against standards and best practices. 
• Participate in the implementation of new products as provided in the selection criteria.
• Act as the 1st point of problem resolution for non routine incidents and 1st line support for problems. 
• Ensure compliance to standards and practises  by familiarizing  and keeping abreast of information security policies, rules, standards and processes, procedures and practices as well as business rules.
• Document and maintain all relevant processes and procedures mindful of current policies and standards.  
• Create and maintain information security standards.  
• Oversee and monitor the information security  environment according to set standards.
• Review and contribute to project documentation including business requirements, designs and implementation.
• Create design documentation according to relevant standards and practices  
• Implement specific Information security technologies.  
• Gain further exposure and experience  on multiple technologies by job shadowing Information Security analysts III and Technical Specialist. 
• Log submit and implement low, medium and high risk changes independently.
• Provide guidance and supervision to Administrators and Analyst I on implementation and changes. 
• Oversee and ensure change was successful in certain cases and when required perform unit testing. 
• Monitor and action Service Manager low, medium and high impact incidents and e-mails related to Information Security..
• Ensure that the logging and submitting of all relevant incidents have taken place and resolve low, medium and high incidents.
• Conduct risk and root cause analyses around exceptions, queries, incidents as per operational procedures with the relevant internal and external stakeholders and provide feedback, confirm stakeholder satisfaction.  
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Improve personal capability and to stay abreast of developments in field of expertise by identify training courses and career progression opportunities for self through input and feedback from managers.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Transfer of knowledge to team members.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.  

Essential Qualifications - NQF Level

Preferred Qualification

• CCNA  - Security
• Security +
• Network +
• MS Azure Certifications – MS 365

Minimum Experience Level

Minimum of 3 years’ experience in an IT operations team focusing on network Security .

Strong knowledge of Information Security Principles

Knowledge of Email Security

Technical / Professional Knowledge

Behavioural Competencies