Information Security Analyst II

Job Classification

Job Req - 140618

Closing date - 18 August 2025

Job Family

Career Stream

IT Risk

Leadership Pipeline

Job Purpose

To analyse information security related tasks within the ambit of existing information security policies, standards and processes, procedures and practices as well as business rules. Working independently to deliver on work tasks.  Mentor Administrators and Analyst I. Collaborate with other specialists to execute analysis work tasks, perform operational tasks, question, recommend and update improvements to the existing policies, process and procedures. To ensure stability and up-time for areas the incumbent takes responsibility for, which could require availability  on demand to perform job related duties outside of normal working hours.   

Job Responsibilities

• We are looking for a suitable resource with general network security or web security experience to alleviate work pressures on our current team members
• Experience with Email and Web Proxies
• Experience in Cisco network security
• DNS Security knowledge
• Experience with Microsoft O365
• Assist with support of current email and web security tasks
• Liaise with other teams to promote good security practices and explain security procedures
• Experience with Security Technologies
• Building relationships with I&O Teams
• Oversee the implementation of the information security changes and check for the short comings and risks.
• Interpret MIS and system logs/ reports with the view to analyse and correct any deviations against standards and best practices. 
• Participate in the implementation of new products as provided in the selection criteria.
• Act as the 1st point of problem resolution for non routine incidents and 1st line support for problems. 
• Ensure compliance to standards and practises  by familiarizing  and keeping abreast of information security policies, rules, standards and processes, procedures and practices as well as business rules.
• Document and maintain all relevant processes and procedures mindful of current policies and standards.  
• Create and maintain information security standards.  
• Oversee and monitor the information security  environment according to set standards.
• Review and contribute to project documentation including business requirements, designs and implementation.
• Create design documentation according to relevant standards and practices  
• Implement specific Information security technologies.  
• Gain further exposure and experience  on multiple technologies by job shadowing Information Security analysts III and Technical Specialist. 
• Log submit and implement low, medium and high risk changes independently.
• Provide guidance and supervision to Administrators and Analyst I on implementation and changes. 
• Oversee and ensure change was successful in certain cases and when required perform unit testing. 
• Oversee and ensure back-ups are done, documents are stored and statuses updated.
• Analyse logs and reports independently and provide supervision to Administrators and Analyst I. 
• Monitor and action Service Manager low, medium and high impact incidents and e-mails related to Information Security.
• Ensure job related tasks and processes are in place.
• Ensure that the logging and submitting of all relevant incidents have taken place and resolve low, medium and high incidents.
• Conduct risk and root cause analyses around exceptions, queries, incidents as per operational procedures with the relevant internal and external stakeholders and provide feedback, confirm stakeholder satisfaction.  
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Improve personal capability and to stay abreast of developments in field of expertise by identify training courses and career progression opportunities for self through input and feedback from managers.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Transfer of knowledge to team members.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.  

Technical Knowledge

• Strong knowledge of Information Security Principles
• Ensuring security best practices are implemented , safeguarding network infrastructure against any potential threats
• Knowledge of Email Security
• Experience with Email Security Technologies
• Experience Service Now
• Experience Microsoft O365
• Cisco Network Security

Essential Qualifications - NQF Level

Preferred Certifications

• CCNA  - Security
• Security +
• Network +
• MS Azure Certifications – MS 365

Minimum Experience Level

Minimum of 3 years’ experience in an IT operations team dealing with the network Security tasks

Technical / Professional Knowledge

Behavioural Competencies