Information Security Administrator I

Job Classification

Job req: 141430

Closing date: 18 August 2025

Job Family

Career Stream

Leadership Pipeline

Job Purpose

To support our Email and Web Security Team and alleviate current workload pressures, we are seeking an individual with:Proven expertise in ServiceNow, including a strong track record of successful application and the ability to engage credibly with stakeholders and contribute productively from day one

Job Responsibilities

• Assist with support of current network security and email and web security tasks
• Liaise with other teams to promote good security practices and explain security procedures
• Experience with Service Now
• Building relationships with I&O Teams
• Gain exposure and experience by job shadowing Information and Security analysts.
• Perform unit testing to ensure change was successfully implemented.
• Ensure back-ups are done; the relevant document status updated and documents stored.
• Review logs and reports under supervision. Retain and archive all logs and requests.
• Monitor Service Centre and e-mails for incidents related to Information Security.
• Gather the required incident information from the agreed information sources per the agreed timelines.
• Capture incident information/input into the specified toolsets.
• Ensure job related tasks and processes are in place.
• Follow up on exceptions; queries and incidents as instructed with the relevant internal and external stakeholders.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions to remain current.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders to achieve goals and objectives.
• Ensure that own contribution and participation contributes to the achievement of team goals.
• Create and manage own career through guidance and support of management; department and colleagues.
• Improve personal capability and to stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from management.
• Participate in Nedbank culture building initiatives (e.g.. Surveys etc.) contributing to a culture conducive to the achievement of transformation goals.
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve relevant processes and systems by identifying; recommending and implementing effective ways to operate and adding value to Nedbank.

Technical Knowledge

• General knowledge of Information Security Principles
• Ensuring asset register is maintained
• Experience with Email Security Technologies
• Experience Service Now
• Experience Microsoft O365
• Knowledge of Service now
  
  

Essential Qualifications - NQF Level

Minimum Experience Level

Minimum of 1 years experience in an IT operations team and service now experience.

Technical / Professional Knowledge

Behavioural Competencies