Head OE: Leadership and Culture

Job Requisition details

REQ ID: 142553 - Gugu Msimang

Location: Sandton

Closing date: 24 October 2025

Job Family

Human Resources

Career Stream

Organisational Effectiveness (Learning and OD)

Leadership Pipeline

Manage Others (MO)

Job Purpose

To design, build and deploy organisational capability solutions, that will enable the business to align strategy, people, processes and systems; to achieve competitive advantage and an optimal workforce experience. This role is a strategic catalyst for business transformation—leveraging digital, data, and human-centred approaches to shape a purpose-led, adaptable, and inclusive organisation. Responsible for leading the design and implementation of multiple and varied solutions and programs of work to deliver on our EVP, Leadership and Desired Culture in varied contexts

Job Responsibilities

Design and Develop Leadership and Culture Effectiveness and Experience Solutions:

• Provide expert guidance and advisory services on leadership effectiveness and experience, team effectiveness, culture transformation and EVP to HR Product Owners, HR, and business leaders.
• Design and evolve organisational effectiveness solutions that integrate digital transformation, AI, and analytics to drive business performance and workforce experience.
• Leverage leading practice organisational effectiveness and business-specific knowledge to identify and diagnose business problems and opportunities.
• Translate diagnostic insights into data-driven, evidence-based strategies that enable agility, adaptability, and continuous improvement.
• Design and operationalise leadership and culture transformation frameworks that foster innovation, resilience, and human-centred leadership, ensuring that solutions meet business requirements with measurable impact.
• Embed DEI and integrated talent practices as strategic imperatives across the employee lifecycle recognising them as critical drivers of culture, innovation, and business performance.
• Integrate ESG and sustainability principles into organisational effectiveness strategies to align with broader purpose and stakeholder expectations.
• Champion strategic culture and leadership effectiveness initiatives to embed lasting mindset, behaviour, and practice shifts.
• Ensure concrete design and delivery of supporting tools, practices, processes, and approaches for long-term change.
• Manage culture and employee experience and engagement survey design, development and implementation; and develop and implement action plans to address enterprise-wide issues raised in these surveys.

Delivery and Risk Management:

• Stand up multifunctional delivery teams for the implementation of organisation effectiveness, leadership effectiveness, and culture transformation projects.
• Ensure effective project delivery on time, within budget and scope, including reporting, managing change requests, resource management, and business case tracking.
• Proactively identify and mitigate delivery and implementation risks.
• Ensure delivery excellence through robust project management, change enablement, and stakeholder alignment.
• Lead change management and communication strategies that support mindset, behaviour, and practice shifts across the enterprise.
• Ensure alignment of practices with the Bank’s governance, risk policies, and regulatory requirements.
• Source and collaborate with external vendors by complying with procurement policies and processes, negotiating on price, managing the vendor on boarding process and managing ongoing vendor relationships in collaboration with Procurement.

Managed Stakeholder Relationships:

• Collaborate with peers and HR Product Owners as part of cross-functional design and delivery teams.
• Work successfully in diverse and inclusive teams to deliver individual, team, and business impact.
• Build and sustain strategic partnerships across HR, business units, and external ecosystems to co-create impactful solutions.
• Influence and align diverse stakeholders through advanced facilitation, storytelling, and data visualisation techniques.
• Provide coaching and capability building to embed leadership, culture, and organisational effectiveness practices across the enterprise.
• Represent the organisation in external forums and networks to stay ahead of emerging trends and share thought leadership.

Qualifications and Experience required

• Relevant Bachelors degree - preferably a Honours degree or Masters degree in Industrial Psychology 
• 10 + Years Experience in business transformation, programme management and organisation capability development.
• Breadth of expertise in culture transformation, culture effectiveness, team effectiveness, leadership effectiveness and the alignment of people, processes, systems in business transformation initiatives.
• Experience in agile methodologies, rapid iteration, and leading through ambiguity.
• Experience in leading distributed, hybrid teams and designing flexible work models.

Technical / Professional Knowledge

Behavioural Competencies