Title:  Head: Digital

Job Requisition Details

Requisition ID: 147601

Location: Johannesburg, Gauteng 

Closing Date: 15 September 2026

Talent Acquisition: Bongiwe Mchunu

Job Family

Business and Commercial Banking

Career Stream

Project, Process and Product

Leadership Pipeline

Manage Managers

FAIS Affected

Job Purpose

Lead the Business and Commercial Banking digital strategy, digital channels and client experience ecosystem to establish Nedbank as the leading digital bank for businesses in South Africa.

Accountable for defining and executing the digital vision, roadmap and customer journeys across onboarding, servicing, payments, transactional banking, investments, lending and value-added services. Drive the adoption of digital channels as the primary engagement platform for clients while improving client experience, operational efficiency, revenue growth and relationship depth.

The role is responsible for transforming digital from a service channel into a strategic growth engine that enables client acquisition, transactional primacy, investment growth, ecosystem participation and data-driven personalization across the entire client lifecycle.

Why Join Our Team

Job Responsibilities

• Digital Strategy and Platform Leadership
• Digital Client Acquisition and Relationship Growth
• Digital Experience and Journey Ownership
• Commercial and Ecosystem Growth
• Digital Transformation and Innovation
• Commercial, Risk and Delivery Accountability
• Execute innovation and transformation strategy with a digital-first approach.
• Drive innovation through partnerships.
• Support payment and innovation teams.
• Manage operational and product risks.
• Develop product roadmaps.
• Participate in product approval processes.
• Coordinate commercialization and onboarding initiatives.
• Influence development of skilled payment professionals.
• Manage revenues, expenses and net income for initiatives.
• Train and update Product Managers.

Essential Qualifications - NQF Level

Preferred Qualification

Minimum Experience Level

• 7 -10 years experience in Product Management and/or Product Development, Payments and Innovation, New technology developments, Payments/Banking Products

Technical / Professional Knowledge

Behavioural Competencies