Head: Card Issuing

Job Requisition and Talent Acquisition Specialist Contact

REQ: 137236

Role: Head: Card Issuing 

TA Specialist: William Mtsweni

Advert Closing Date: 01 January 2024

Job Family

Career Stream

Leadership Pipeline

Job Purpose

Head: Card Issuing will be responsible for managing the performance, income statement and evolution of the Nedbank Card Individual Issuing business for credit cards, debit cards, co-brand cards and American Express Cards across Consumer, RRB and NPW segments. This includes defining the value proposition vision and strategy, driving the refinement of target segments and target client journeys, the understanding of client needs, the understanding and resolution of challenges in the end to end value chain. Drive and participate at industry level bodies within the payments eco system.  

Job Responsibilities

1.    Development and refinement of the end-to-end strategy for the Card Individual Issuing covering financial and non-financial (beyond banking) needs

• Analyse international and local market trends, changes in market / clients’ needs, competitors’ strategies as well as internal value delivery system to find unmet client needs, value opportunities and areas for improvement
• Develop and refine the Card Issuing strategy taking external and internal factors into account, also in consultation with internal stakeholders across the value chain and in alignment to overall cluster and enterprise strategies
• Communicate vision and strategy effectively within and outside of the organisation to get buy-in and assure effective execution
• Advise and consult to segments by providing professional solutions that meet the requirements of the segment’s business needs and solve for potential value gaps in the segments’ value chain

2.    End-to-end management and accountability for the Card Individual Issuing business

• Ensure required client value and client experience is delivered effectively and efficiently according to agreed Service Level Agreements, operational level agreements, contractual agreements and project scopes, schedules, and budgets
• Identify shortcomings in the value delivery system and drive their resolution through responsible areas
• Report on current and past performance in the delivery of the value proposition as well as progress of change initiatives at various forums and on an ad-hoc basis, pro-actively and reactively, including P&L and risk management
• Being the specialist for Card Individual Issuing within the organisation.

3.    Drive the realisation of the Card Individual Issuing strategy

• Identify and size opportunities, conceptualise required change initiatives and draft business cases
• Ensure that change initiatives are realising the intended business value and that they are delivered with a short time-to-market and within budget
• Identify potential and required local and international partners for delivering the strategy and establish strong relationships and partnerships
• Pilot and test new solutions in the market together with other internal teams and external partners
• Drive commercialisation of new solutions into the market
   

Essential Qualifications - NQF Level

Preferred Qualification

•    MSc, MBA
•    MMP / SMP / MM or equivalent
•    Post graduate management qualification

Minimum Experience Level

•    10+ years of experience, including 5-7 years leadership roles
•    Demonstrated experience in product development, product management or innovation consulting
•    Exceptional understanding of card issuing
•    Strong experience in understanding and analysing market trends, competitors, opportunities, and technology developments related to card issuing
•    Deep understanding of payments and processes
•    Experience with and confidence in delivering presentations to clients and senior executives up to board level
•    Proven track record in identifying opportunities for partnerships and alliances to drive innovative business solutions
•    Building relationships and influence in a cross-functional / matrix structure

Technical / Professional Knowledge
•    Payments and Card Issuing
•    Budgeting
•    Business administration and management
•    Change management
•    Client service management
•    Communication Strategies for frontline up to senior executive level
•    Diversity management
•    Governance, Risk and Controls
•    Principles of project management
•    Relevant regulatory knowledge
•    Stakeholder management
•    Strategic planning
•    Business writing skills
•    Management information and reporting principles, tools, and mechanisms
•    Influencing others and hyper collaboration
•    Very high awareness of self and others

Behavioural Competencies