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Head: Business IT Enablement



Johannesburg, ZA

Date:  14-Jan-2022

Job Classification

REQ: 114043 - Refilwe Falatsi

Closing Date: 31 January 2022

Employment Equity Statement: Preference will be given to individuals from underrepresented groups. 

Job Family

Information Technology

Career Stream

It Operations

Leadership Pipeline

Manage Managers

FAIS Affected

Job Purpose

To build management foundation and deliver operational excellence and productivity. To manage technology discipline managers in support of stated objectives.

Job Responsibilities

  • Create a simplified low cost IT operating platform.
  • Deliver promised results.
  • Manage resources in executing and achieving business strategy and associated metric.
  • Optimise value add through identifying and managing risks arising from own department.
  • Support standardised delivery processes.
  • Improve delivery capabilities and capacity.
  • Improve productivity and smooth day-to-day operations.
  • Make quality and timeous decisions through solving problems, correcting actions and by improving teame results.
  • Deliver best practice services, and meet and exceed client expectations in support of strengthened business IT collaboration.
  • Monitor and manage client, service providers, partners and other stakeholder expectations.
  • Support improved delivery capabilities.
  • Ensure integrity in actions through building trust and respect by department members, direct reports and managers.
  • Ensure communication and building relationships networks upwards, downwards, sideways and outwards.
  • Ensure proper financing of the function.
  • Ensure that planned projects and deliverables for the year are achieved within planned budget.
  • Deliver services to stakeholders by meeting and exceeding client expectations and Nedbank standards. Improving time to market.
  • Provide agreed information, resources, professional advice and strategic contribution, within agreed time frame and budget, to acceptable standard, in support of improving time to market.
  • Ensure transformational target are met.
  • Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI. Stay abreast of developments in field of expertise, ensuring personal and professional growth.
  • Ensure issues raised in culture survey are addressed and results are improved.
  • Deliver a worldclass service by ensuring a client centric culture.
  • Identify areas of resource inefficiencies and promote optimisation through multi-skilling and addressing capacity gaps.
  • Optimise efficiency and embed correct values by ensuring direct reports understand and support Nedbank's vision, values and strategy.
  • Manage performance of reports and hold them accountable for managing the performance of their reports by implementing performance agreements and ensuring a clear vision.
  • Identify relevant development needs by assessing own performance and behaviour through formal and informal feedback.
  • Maintain a high performing team by identifying a talent pool through conducting career conversations and using the talent grid principles and developing talent retention programmes.
  • Build depth of skills and knowledge in the team of managers by sharing knowledge and insight.
  • Ensure continuous improvement goals are achieved by creating an environment whereby self, managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices. Improve productivity and reduce costs.

People Specification

Essential Qualifications - NQF Level

  • Advanced Diplomas/National 1st Degrees
  • Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Role Relevant Tertiary Qualification

Essential Certifications

  • Relevant Information Technology Certification

Preferred Certifications

Type of Exposure

  • Developed and Implemented Communications Strategy
  • Executed Workforce Planning Deliverables
  • Improved Human Resources Business Processes
  • Manage internal process
  • Managed Leadership and Learning Results
  • Managed Management and Process Results
  • Managed Self and Team
  • Managed budget
  • Managed operational plans and processes
  • Supported Transformation, Change and continued Improvement

Minimum Experience Level

15+ years IT Operations Experience and 10-12 years Job Relevant

Technical / Professional Knowledge

  • Governance, Risk and Controls
  • Organisational behaviour theory
  • Principles of project management
  • Relevant regulatory knowledge
  • Stakeholder management
  • Strategic planning
  • Talent management
  • Business writing skills
  • Management information and reporting principles, tools and mechanisms
  • Client Service Management

Behavioural Competencies

  • Building Partnerships
  • Customer Focus
  • Decision Making
  • Facilitating Change
  • Inspiring others
  • Business Acumen
  • Compelling Communication
  • Selecting Talent


Please contact the Nedbank Recruiting Team at +27 860 555 566


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