Title: Head: Acceptance

145743

Job Requisition Details

Requisition ID: 145743

Location: Johannesburg, South Africa

Closing Date: 11 May 2026

Talent Acquisition: Bongiwe Mchunu

Job Family

Project, Process and Product

Department

Business & Commercial Banking PDI - Acceptance

Leadership Pipeline

Manage Managers

FAIS Affected

Job Purpose

To be accountable for managing a product or portfolio of products so that the bank achieves its strategic objectives.

Why Join Our Team

As Head: Acceptance within Business & Commercial Banking, you will play a pivotal role in shaping Nedbank’s acquiring and payments capability. This role offers the opportunity to lead a strategically critical product portfolio, drive sustainable revenue growth, and deliver market‑leading solutions that enable our clients to thrive. You will work within a values‑driven organisation committed to transformation, innovation, and delivering a world‑class client experience.

Job Responsibilities

Attract and retain clients, increase revenue and returns.
Drive the achievement of financial targets.
Manage department budget to achieve budgeted targets.
Develop business cases that align with strategy.
Ensure competitiveness by monitoring market trends and activities and providing strategic inputs for solutions to meet client expectations.
Drive profitable client acquisition and retention.
Ensure product effectiveness in meeting client needs and manage the risk in product development.
Resolve queries from internal and external clients.
Support the business and ensure that product delivery meets expectations.
Lead the department by driving excellence and building trust.
Lead product development and enhancements.
Ensure transformational target are met.
Contribute to team effectiveness by participating in the recruitment and selection of senior staff.
Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI. Stay abreast of developments in field of expertise, ensuring personal and professional growth.
Understand and embrace the Nedbank vision and values, leading by example.
Ensure issues raised in culture survey are addressed and results are improved.
Deliver a world-class service by ensuring a client centric culture. Identify areas of resource inefficiencies and promote optimization through multi-skilling and addressing capacity gaps.

Technical Skills Required

End‑to‑End Acquiring & Payments Expertise
Building and running a team
Product ownership and product management
Data‑Driven Decision Making
Execution & Delivery Leadership
Senior Stakeholder & Ecosystem Management
Strong Control
Risk & Regulatory Acumen

Our Ideal Candidate

The successful candidate will be:

A seasoned product and payments leader with deep end‑to‑end acquiring expertise.
A strategic thinker with proven ability to translate market insights into commercially viable solutions.
An experienced people leader, capable of building, leading, and developing high‑performing management teams.
Commercially astute, with strong income statement accountability and budget management experience.
Data‑driven and execution‑focused, with a strong track record of delivery and continuous improvement.
A trusted senior stakeholder partner with sound risk, control, and regulatory acumen.

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees

Preferred Qualification

Postgraduate qualification in a relevant business discipline, such as Commerce, Banking, Accounting, Sales, or Marketing, would be advantageous

Professional Experience

A minimum of five years’ experience within the banking or financial services sector, in a role providing exposure to card acquiring and/or payments, product management, senior stakeholder engagement, people leadership, and profit and loss accountability.

Technical / Professional Knowledge

Change management
Client service management
Communication Strategies
Diversity management
Employee training/development
Financial Accounting Principles
Organisational behaviour theory
Principles of project management
Strategic planning
Management information and reporting principles, tools and mechanisms

Behavioural Competencies

Building Partnerships
Communication
Customer Focus
Decision Making
Continuous Improvement
Guiding Sales Opportunities

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Please contact the Nedbank Recruiting Team at +27 860 555 566

Company: Nedbank