Title:  Forensic Investigator

Job Classification

145717 - Veronica Manyike

Job Post End Date: 8 May 2026

Job Family

Career Stream

Leadership Pipeline

Job Purpose

To conduct Insurance investigations at Nedbank Insurance by following forensic and relevant methodologies to mitigate fraud and reputational risk and criminal liability and ensure regulatory requirements in Nedbank, including subsidiaries are met.

Job Responsibilities

• Build, manage and maintain stakeholder relationships through face-to-face interaction and networking.
• Attend industry and professional forums, sharing best practice, creating synergies and collaborative professional relationships.
• Request assistance from, and consult with, internal and external sources to obtain expert opinion and evidence.
• Interact with and keep stakeholders updated on progress of ad hoc requests and/or investigations, as well as when case is closed.
• Present investigation findings in a formal report to relevant stakeholders for implementation of recommendations and actions required.
• Alert and liaise with relevant investigation units and/or product owners through formal interaction.
• Update case management system with findings and recommendations to ensure reporting to the relevant enterprise risk committee takes place.
• Follow interviewing processes and relevant investigation methodologies, update processes and where relevant, escalate to chief risk officer and relevant stakeholders.
• Conduct root cause analysis of staff investigations and/or claims to identify gaps in processes to make recommendations.
• Analyse information and compile formal report containing recommended actions and solutions.
• Alert and/or liaise with other banks and insurers or relevant institutions regarding possible fraudulent activities and events.
• Utilise and access various resources to conduct investigations and/or ad hoc requests to report fraudulent and/or inappropriate activities.
• Prepare files by scanning evidence for future reference and safekeeping.
• Improve personal capability and stay abreast of developments in field of expertise.
• Ensure all personal development plan activities are completed within specified timeframe and as per agreement with management.
• Share knowledge of trends and identified fraud risks with team and stakeholders during formal and informal interaction.
• Provide input and support for buy-in and recommend the development of new and/or enhanced processes that will improve the functioning of stakeholders' businesses.
• Participate in Nedbank culture building initiatives and corporate social responsibility initiatives.
• Identify opportunities to influence the improvement or enhancement of business processes and methodologies.
• Capture time to ensure billable hours are accounted for and costs are recovered.

People Specification

Essential Qualifications - NQF Level

Preferred Qualification

Diploma: Criminal Justice and Forensic Auditing

Preferred Certifications

CFE or ICFP

Type of Exposure

• Conducting root cause analysis
• Analysing situations or data that require an in-depth evaluation of multiple factors
• Displaying high level of ethics, integrity and confidentiality
• Managing conflict situations
• Analysing and interpreting quantitative and qualitative data
• Interacting with various levels of management
• Interviewing people to get needed information
• Investigating allegations
• Giving evidence
• Providing expert advice/opinion

Minimum Experience Level

• Minimum 5 years’ experience in insurance environment and/or conducting investigations
• Household Contents (HOC) claims investigations
• Motor (private & commercial) claims investigations
• Proven experience in interviewing, statement taking, and evidence gathering.
• Experience dealing with service providers, assessors, and law enforcement agencies.
• Exposure to organised fraud schemes and syndicate-related investigations (advantageous).

Technical / Professional Knowledge

Behavioural Competencies

• Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message, listening actively to others.
• Continuous Learning- Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
• Customer Focus - Ensuring that the internal or external customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers’ and own organization’s needs; promoting and operationalizing customer service as a value.
• Decision Making - Identifying and understanding problems and opportunities by gathering, analysing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.
• Managing Work - Effectively managing one’s time and resources to ensure that work is completed efficiently.
• Quality Orientation- Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.