Title:  Executive Head: Commercial Client Coverage

Job Classification

Job Family

Sales and Service

Career Stream

Sales

Leadership Pipeline

Manage Business

FAIS Affected

Why Join the Team

Job Purpose

To lead and manage the RBB business and to direct, guide, deliver and execute the RBB strategy. To assume accountability for the Divisional RBB strategic commitments, direction, collaboration, market positioning, competitiveness and people requirements of the Division.  

Job Responsibilities

• Ensure execution of the RBB strategy.
• Formulate and execute a divisional strategic plan which drives sustainable competitive advantage.
• Manage the effective allocation of financial resources and optimise current and future business growth.
• Contribute to headline earnings growth, ensure main banked client growth as well as quantity and quality of sales across the various channels and products.
• Deliver on ROE, manage expenditure and cost to income ratio's in line with headline earning targets.
• Grow market share and ensure delivery of client experience.
• Ensure defined segment value propositions aligned with and enhanced by the Nedbank brand.
• Optimise marker share, monitor industry, competitor alignment and identify key areas for strategic improvement.
• Ensure satisfied shareholders, stakeholders, customers and staff.
• Build and sustain client and stakeholder relationships and ensure regular engagement.
• Ensure continued satisfaction of stakeholders, identify and address their issues and/or concerns.
• Ensure engagement and alignment across business units and various channels across the Bank.
• Collaborate, engage and build strong working relationships with all stakeholders across the enterprise.
• Represent the Nedbank brand, enhance its reputation and deepen key external stakeholder relationships.
• Execute client engagement strategies and manage client retention, maintenance and growth of client relationships.
• Develop constructive & productive relationships with governance bodies, empowerment partners, regulators & communities.
• Manage the divisional budget in line with agreed finance standards and processes.
• Manage the division and deliver on defined service delivery standards and strategic goals.
• Ensure business is aligned towards a common view and that business strategy and targets are clearly articulated and shared.
• Drive business results, lead and manage the end-to-end client need value chain.
• Enable sustainable business productivity and growth.
• Ensure that technology, structures, systems, processes and people support the business model and strategy.
• Ensure that risk, governance and compliance requirements are adhered to and managed.
• Ensure the team within the business provides a distinctive client centred banking experience.
• Build a high performance culture.
• Empower team to make decisions and recommend solutions to business unit specific problems.
• Create a supportive learning environment.
• Provide opportunities for staff growth and development.
• Ensure that the leadership agenda has been embraced by the division.
• Ensure that performance management execution translates into the achievement of business unit strategy, goals and commitments.
• Drive talent management and succession planning.
• Embrace and execute on reward and recognition strategies for division.
• Ensure DE is visible, engaged and that the business is energised, motivated and committed.
• Build organisational capability, and drive the desired Nedbank culture.
• Enable an environment conducive to continuous innovation.
• Develop and implement a differentiated culture of improvement and innovation strategy.

Job Responsibilities Continue

• Develop and execute the Commercial Client Coverage strategy and operating model that provides end-to-end ownership of client relationships, portfolio performance and client experience across all provinces, to drive sustainable portfolio growth and client value.
• Drive growth in revenue, liabilities, assets and non-interest revenue through client acquisition, retention and relationship deepening.
• Strengthen provincial leadership through single-point accountability for growth, client coverage, risk outcomes and commercial performance within each province
• Improve client responsiveness and decision-making by bringing leadership closer to clients through a provincial coverage model.
• Ensure effective portfolio optimisation and credit stewardship through proactive management of portfolio quality and risk-adjusted returns.
• Enhance collaboration between Coverage, Risk, Product, Client Experience, Transactional Banking and Sector teams to deliver integrated client solutions and improved client outcomes.
• Build and maintain executive-level relationships with key clients, regulators, industry bodies and strategic stakeholders.
• Strengthen Nedbank's Commercial Banking franchise through market leadership, client advocacy and differentiated client experiences.
• Drive consistent execution of sales, relationship management and portfolio management disciplines across the coverage network.
• Develop relationship management and sales capability through targeted talent development, coaching and succession planning.

People Specification

Essential Qualifications - NQF Level

Preferred Qualification

Essential Certifications

Preferred Certifications

Minimum Experience Level

10 years in financial services industry and general management

Technical / Professional Knowledge

Behavioural Competencies