Title:  Executive: Fraud Prevention and Detection

REQUISITION DETAILS

REQ 146744 Thembi Mtshali

Location: Johannesburg

Closing date: 16 July 2026

Job Family

Risk, Audit and Compliance

Career Stream

Forensics

Leadership Pipeline

Manage Multi-Function (MMF)

Job Purpose

To provide enterprise leadership, strategic direction, and governance oversight for fraud prevention and detection across internal, digital banking, and card fraud environments, strengthening control effectiveness and ensuring fraud risks are proactively identified, managed, and mitigated to protect the organisation from financial, regulatory, and reputational risk.

Job Responsibilities

Fraud Operations Oversight and Performance Governance
•    Lead and manage fraud detection teams across internal, digital banking, and card fraud environments.
•    Provide oversight of fraud operational performance frameworks, including alert handling, case management, and response effectiveness across fraud environments.
•    Drive accountability for service levels, turnaround times, and quality of investigations.
•    Ensure the operating model, resource deployment, and capability capacity are aligned to fraud risk exposure, service requirements, and strategic priorities.

Fraud Detection Strategy and Optimisation
•    Provide strategic direction and governance over fraud detection thresholds, rules, and monitoring parameters to ensure effectiveness and responsiveness to evolving fraud risks.
•    Ensure detection frameworks are continuously reviewed and optimised based on fraud trends, control performance insights, and operational intelligence.
•    Oversee daily fraud reporting and ensure timely escalation of emerging risks or abnormal patterns.
•    Actively manage the balance between detection effectiveness and false positives to support both risk management and customer experience.

Fraud Prevention Enablement and Control Effectiveness
•    Direct the design, enablement, and optimisation of fraud prevention controls across products and channels.
•    Ensure preventative measures remain effective through ongoing monitoring and operational review.
•    Enable agile control refinement in response to emerging fraud typologies, changing attack vectors, and control performance insights.

Future-Proofing
•    Champion the identification and assessment of emerging fraud risks, including those arising from AI, digital ecosystems, and evolving criminal methodologies.
•    Identify emerging fraud modus operandi (MOs) and perform root cause analysis on incidents, ensuring key findings are formally escalated and shared with GFCFS Investigations to support deeper investigation, disruption actions, and continuous improvement of controls.
•    Establish and embed robust, industry-aligned frameworks for ongoing fraud risk assessment and response.
•    Leverage data, analytics, and intelligence to generate actionable insights and continuously strengthen prevention, detection, and mitigation strategies.

Job Responsibilities Continue

Fraud Prevention and Management

• Manage fraud and corruption, prevention and detection strategies to minimise operational losses,
• Leverage data and analytics to identify fraud trends, and establish strategies to prevent and mitigate fraud attacks across the fraud life-cycle.
• Ensure complex and high-risk fraud cases are externally reported through the correct channels and liaise with law enforcement as required on investigations.

Business Processes

• Provide strategic direction on best practice solutions and lead the team to align with Group strategies and standards 
• Provide advice, governance and oversight on fraud risk management policies and standards
• Establish innovative solutions and continuous improvements to ensure competitive advantage for the Group
• Manage the COE budget and ensure delivery of annual business plans per timelines
• Keep abreast of trends, legislation, legal developments and best practices within the industry to optimise performance

People and Talent 

• Lead, manage and coach direct reports
• Manage the team's performance to meet stakeholder expectations
• Develop the team to handle all types of investigations, including proactive, complex, intelligence-driven investigations
• Promote and embed an inclusive, high performing and healthy culture to attract and retain high performing talent in line with the division's transformation strategy

Stakeholder Management

• Partner with internal and external stakeholders for effective consolidation and delivery of all business requirements to ensure value-added results for the Group
• Manage expectations of key internal and external stakeholders and build long-term relationships to ensure strategic partnerships
• Develop communications strategies and plans that deliver timely and relevant messages to the right stakeholders through appropriate activities and channels

Essential Qualification

•    Essential: Bachelor’s degree in Finance, Business, Criminal Justice, Law or other relevant tertiary qualification
•    Preferred:  MBA or Master’s degree

Minimum Experience Level

• Essential: 10+ years’ experience in fraud risk management, fraud prevention and detection, financial crime, or related risk disciplines, including significant leadership experience in complex, large-scale financial services environments.
•  Preferred: Experience leading multidisciplinary teams across fraud operations, analytics, governance, and risk functions within a highly regulated environment

Technical / Professional Knowledge

Skill    Proficiency Level    Skill    Proficiency Level

Risk, Governance & Controls    Advanced  
 Fraud Strategy and Control Optimisation    Advanced

Fraud Risk Management    Advanced    
Fraud Detection Architecture / Monitoring Frameworks    Advanced

Financial Crime and Regulatory Knowledge    Advanced    
Enterprise Risk Governance    Advanced

Data and Analytics    Advanced    
Regulatory Compliance and Audit Readiness    Advanced

Stakeholder and Industry Engagement    Advanced    
People Leadership and Capability Development    Advanced

Behavioural Competencies