Digital Risk Administrator

Requisition Details & Talent Acquisition Contact

REQ: 138692

Talent Acquisition Consultant: Lerato Sithole

Location: 135 Rivonia Road, Nedbank Head Office, Sandton 

Closing Date: 8 April 2025

Job Family

Career Stream

Leadership Pipeline

Job Purpose

To conduct and support investigations in Nedbank by following forensic methodologies to mitigate fraud risk and criminal liability and ensure regulatory requirements are met; thereby ensuring that risks are recorded; investigated; actioned and reported in terms of Nedbank Risk Management Policies.

Job Responsibilities

• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Influence the enhancement of business processes and methodologies.
• Liaise with stakeholders to fully understand and meet expectations and/or requirements through electronic communication providing feedback to management and stakeholders.
• Build and maintain mutually beneficial relationships by interacting with stakeholders within Group Financial Crime and Forensic Services (GFCFS).
• Contribute to smooth flow of work and maintain relationships with internal and external service providers.
• Manage and prevent potential operational losses.
• Identify gaps in processes, make recommendations to improve processes and prevent re-occurrence of claims
• Classify risk events through assessment of category and/or type of event to ensure accurate management information on risk events provided to stakeholders
• Compilation of Incident preliminary report
• Provide feedback to stakeholders.
• Report information regarding fraudulent trends to Enterprise Risk Committees (ERCOs) for implementation of preventative and corrective action
• Gather and analyze relevant documentation received from clients 
• Comply with risk standards and policies
• Prevent and/or reduce potential losses
• Provide updates and feedback related to escalated queries pertaining to alleged fraudulent claims from clients by interacting with the Ombudsman Liaison electronically
• Understand and embrace the Nedbank vision and demonstrate the values.
• Improve personal capability and stay abreast of developments in field of expertise
• Support personal growth and enable effectiveness in performance of roles and responsibilities
• Maintain knowledge management, and improve team success by sharing knowledge with team and ensuring that information is provided correctly to stakeholders

Essential Qualifications - NQF Level

Preferred Qualification

• Fraud- Investigation and or Risk Mitigation qualification
• Relevant completed courses in Fraud i.e. UJ Certificate in Criminal Justice and Forensic Investigation or similar

Minimum Experience Level

• Minimum 3 years’ experience in banking environment and/or conducting investigations
• Attention to detail and able to make accurate decisions timeously. 

Type of Exposure

• Conducting root cause analysis
• Analyzing situations or data that require an in-depth evaluation of multiple factors
• Displaying high level of ethics, integrity and confidentiality
• Developing ways to minimize risks
• Drafting reports
• Managing conflict situations
• Analyzing and interpreting qualitative and quantitative data
• Answering customer questions
• Communicating complex information in writing and verbally
• Interacting with various levels of management

Technical Professional Knowledge

• Ethics and Fraud
• Fraud investigation methodology
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Relevant regulatory, compliance and risk legislation

Behavioral Competencies

• Communication
• Continuous Learning
• Customer Focus
• Decision Making
• Managing Work
• Quality Orientation

Disclaimer

Preference will be given to candidates from the underrepresented groups

Please contact the Nedbank Recruiting Team at +27 860 555 566