Design Ops Support Specialist

Job Classification

Job req - 140971

Closing date - 12 September 2025

Job Family

Information Technology

Career Stream

Design

Leadership Pipeline

Manage Self: Operations

FAIS Affected

Job Purpose

To provide support to the Design team by ensuring the design team can efficiently and effectively work through internal process management and collaboration with stakeholders

Job Responsibilities

• Provide a support function with focus on Tools, Process and Governance, Infrastructure, Retention, Education, Evangelization, Budget, Headcount, Resource Management and Onboarding.
• Drive a client centric view point with the internal team.
• Provide guidance on decision making and organising for internal processes.
• Drive the prioritisation of  multiple tasks in fast paced environment.
• Ensure flexibility and tolerance for ambiguity in regards to processes with a preference for client centric outcomes
• Deliver on due dates through the timeous documenting and scheduling of reviews.
• Oversee service level agreements with the help of specialist staff and enablement teams by managing and tracing the SLA reviews and by updating appropriate registers and plans accordingly.
• Identify problems, determine the root cause and inform structural solution with the help of specialist staff.
• Monitor and follow up on issues that cause problems to the relevant stakeholders, as well as tracking and monitoring solutions where it applies to their domain of expertise.
• Help drive internal teams to meet their deadlines.
• Manage the implementation of the Knowledge Management Plan and systems, policies and processes.
• Promote Knowledge Management principles, processes and procedures to encourage collaboration and information sharing.
• Produce and distribute management reports by collating the required information.
• Identify and recommend opportunities to enhance processes, systems and policies and document and support implementation of new processes, policies and systems.
• Ensure attention to detail and time management are applied to internal processes.
• Create internal synergy by providing information on progress.
• Work closely with stakeholders to onboard new resources to the team and educate them on policies, systems and processes within the bank.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing within the team.
• Actively work towards building a network across all areas in the bank.
• Prioritize and manage tasks based on delivery dates.
• Do conflict management for the team or internal processes they are responsible for.uct business negotiation for the internal processes they are responsible for.
• Manage and facilitate collaboration amongst diverse skillsets, including designers, product owners and developers.
• Use, establish and maintain effective working relationships with other employees and external stakeholders, through the use of customer service skills.
• Meet internal client needs by sending necessary communications to the targeted audience.
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities 
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.

Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level

Preferred Qualification

A design and/or Business qualification

Essential Certifications

Preferred Certifications

Post matric qualification/or professional design qualification or equivalent

Minimum Experience Level

2-3 years experience in operations

Technical / Professional Knowledge

Behavioural Competencies