Delivery Manager: Funnel

Requisition Details & Talent Acquisition Contact

Requisition nr: 143422
Talent Acquisition Specialist: Tshego Semenya
Location: 135 Rivonia Road, Sandown
Closing date: 21 January 2026

Cluster

Personal and Private Banking 

Career Stream

Leadership Pipeline

Manage: Self

Position

Delivery Manager: Funnel

Why join our team!

This role gives you the chance to make a real impact in digital banking. You’ll work across multiple products and channels, including high-profile launches like Revolving Credit Facility  and other exciting Product Onboarding initiatives. You’ll have the autonomy to own the product onboarding digital sales funnel, solve complex conversion challenges, and collaborate with top-performing squads such as Growth, CX, and Product Innovation. If you’re passionate about analytics and thrive in environments where every day brings new opportunities, this is the perfect role for you.

You’ll also get to tackle meaningful challenges that drive innovation—such as improving funnel reporting, which is currently data-heavy and ripe for automation, and optimizing processes using tools like Excel and Power BI. These aren’t obstacles; they’re opportunities to lead change and shape the future of digital product onboarding. Every insight you uncover and every solution you implement will help transform how Nedbank delivers digital banking and ultimately delivery to sales targets. If you love turning analysis and data into action and creating measurable results, this role is built for you.

Job Purpose

To use strong analytical skills to incrementally enhance PPB Digital Sales Funnels by reviewing, analyzing, and developing tactical plans to improve onboarding conversion rates.

Job Responsibilities

• Compile data and analytics to study traffic, trends, customer touchpoints, and pain points.
• Perform deep analysis of Digital Sales Funnels across products and channels.
• Monitor and manage funnel performance against KPIs.
• Identify early warning triggers of potential drop-offs and develop strategies to reduce them.
• Optimize user experience, systems, processes, and technology through root cause analysis and corrective measures.
• Develop support plans to guide users through the funnel.
• Collaborate with CX, technical, and product teams to improve conversion rates.
• Obtain buy-in for new or enhanced processes that improve conversion.
• Implement enhancements via squad practices, UX design, and reporting.
• Log technical improvements and manage deployments.
• Use A/B testing to drive incremental improvements.
• Conduct operational work to resolve drop-offs and perform granular analysis

Essential Qualifications - NQF Level

Preferred Qualification

• Relevant tertiary qualification (advantageous).

Minimum Experience Level

• 4–5 years in analytics (Adobe Analytics, Appsflyer).
• 4–5 years advanced Excel and data visualization experience.
• 2–3 years in digital sales funnel optimization (knowledge of A/B testing and experimentation frameworks).
• 1–2 years working within Agile/Scrum environments (e.g., JIRA, Kanban).
• Provided analytical support by compiling and interpreting funnel data to identify trends, customer behaviours, and funnel performance insights.
• Delivered digital sales support through optimization of onboarding processes and conversion strategies across multiple channels.
• Achieved transformation and innovation results by implementing tactical enhancements and driving continuous improvement initiatives.
• Built and maintained strong internal stakeholder relationships to ensure collaboration and alignment on funnel optimization goals.

Preferred:

• Adobe Experience Platform or Adobe Journey Analytics.
• Knowledge of front-end languages/frameworks (C#, SQL, CSS, HTML, JS, React).

Technical / Professional Knowledge

Disclaimer

Preference will be given to candidates from the underrepresented groups

Please contact the Nedbank Recruiting Team at +27 860 555 566