Data Analyst

Data Analyst (Collections MI Reporting Analyst)

Title: Data Analyst (Collections MI Reporting Analyst)

Requisition: 142934

Location: Sandton

Closing Date: 20 November 2025

Specialist Recruiter: William Mtsweni

Job Family

Career Stream

Leadership Pipeline

Job Purpose

To support the Collections team by ensuring accurate and timely reporting, documenting reporting processes, managing exception reports, validating strategy effectiveness of post-deployment, and enabling teams to interpret and act on MI outputs. The role also supports change management for new reports and handles ad hoc reporting requests.

Job Responsibilities

Reporting & Data Management

• Assist with requirements for the development and maintenance of collections performance reports and dashboards.
• Ensure accuracy and consistency of data across all reporting outputs.
• Validate logic used in MI reports.

Process Documentation

• Document end-to-end reporting processes, including data inputs, transformation logic, and output formats.
• Maintain a central repository of reporting documentation for audit and governance purposes.
• Collaborate with MI and operational teams to ensure documentation is kept up to date.

Exception Report Management

• Identify and investigate anomalies or exceptions in reporting outputs.
• Work with relevant teams to resolve data issues and prevent recurrence.
• Maintain logs of exceptions and resolutions for governance and audit purposes.

Stakeholder Engagement

• Liaise with MI, Credit Risk, and Operations teams to ensure reporting meets business needs.

Upskilling & Change Management

• Upskill operational and strategy teams on how to interpret and use MI reports effectively.
• Lead change management efforts for the rollout of new reports and reporting logic.
• Develop training materials and conduct walkthroughs for new reporting tools.

Ad Hoc Reporting

• Respond to ad hoc data and reporting requests from stakeholders.
• Ensure quick turnaround while maintaining data integrity and clarity.
• Support decision-making with tailored insights and custom reporting.

Strategy Validation & MI Mapping

• Assess whether deployed strategies in Debt Manager are performing as intended.
• Track post-deployment performance using defined metrics and feedback loops.
• Map and define MI reporting requirements for any new or changed strategies.
• Ensure MI outputs reflect updated strategy logic and performance indicators.

Essential Qualifications - NQF Level

Preferred Qualification

• Bachelor’s degree in Statistics, Informatics, Finance, Mathematics, or related field.

Minimum Experience Level

• 2–4 years experience in MI reporting, data analysis, or collections analytics.
• Strong proficiency in SQL, SAS, Excel, and reporting tools (e.g., Power BI, Tableau).
• Experience in documenting reporting processes and managing exceptions is essential.
• Exposure to Debt Manager (DM) or similar collections systems is advantageous.

Technical / Professional Knowledge

Behavioural Competencies