Credit Support Officer

Job Requisition Details

REQ#141403

Location: Johannesburg, Gauteng

Closing Date: 21 August 2025

Talent Acquisition: Bongiwe Mchunu

Job Family

Credit

Career Stream

Credit Management

Leadership Pipeline

Manage Self: Operational (MSO)

FAIS Affected

Job Purpose

To consistently deliver excellent support to all stakeholders by providing timeous and accurate information.

Job Responsibilities

• Deliver various Credit Support, Portfolio Management and Administrative services effectively within agreed turnaround times and quality standards
• Effective time management to ensure volume standards are met
• Ensure stakeholder satisfaction by providing accurate data and information recording and capturing on systems, letters and reports
• Extract, action and distribute required reports and necessary information within set timelines 
• Achieve high quality output of all tasks or activities performed and provide satisfactory service to the stakeholders
• Effective and consistent adoption of transformational processes, technology or initiatives deployed into the business 
• Be a strong and consistent teamplayer who plays a supportive and collaborative role which contributes to efficient operation of internal team and stakeholder business divisions
• Ensure continuous self development and upskilling to enable optimal performance and value add to the business  
• Improve operational effectiveness and better client satisfaction by contributing, participating and providing insights when required 
• Provide support to colleagues and share required knowledge to ensure team success and satisfactory service to the frontline 
• Proactive management and actioning of tasks as deemed appropriate from time to time.   
• Add value to the Bank by identifying opportunities to improve or enhance processes and recommending improvements and supporting implementation of  ideal solutions in the business.

Credit administrative and support tasks include but is not limited to:

• Spreading and analysing annual financial statements in alignment with the Moody’s Spreading Guide.
• Analysing debtor lists and calculating debtor covenants.
• Conducting Credit Bureau and RIC enquiries.
• Executing ACM processes related to entity, facility and mitigant management.
• Preparation of client letters.
• Management and actioning of exception reports.
• Actioning of bank confirmations.
• Responding to ad hoc requests as required.

Essential Qualifications - NQF Level

Preferred Qualification

• Professional Qualification or Degree in Finance or Business Administration

Minimum Experience Level

• 3 - 6 years Credit or Credit Administration experience within a banking environment

Technical / Professional Knowledge

Behavioural Competencies