Credit Support Officer

Job Requisition Details

REQ#141010

Location: Johannesburg, Gauteng

Closing Date: 24 July 2025

Talent Acquisition: Bongiwe Mchunu

Job Family

Credit

Career Stream

Credit Management

Leadership Pipeline

Manage Self: Operational (MSO)

FAIS Affected

Job Purpose

To consistently deliver excellent support to all stakeholders by providing timeous and accurate information.

Job Responsibilities

• Deliver various Credit Support, Portfolio Management and Administrative services effectively within agreed turnaround times and quality standards within the National Facility letter team
• Effective time management to ensure volume standards are met
• Ensure stakeholder satisfaction by providing accurate data and information recording and capturing on systems and letters
• Extract, action and distribute required reports and necessary information within set timelines 
• Achieve high quality output of all tasks or activities performed and provide satisfactory service to the stakeholders
• Effective and consistent adoption of transformational processes, technology or initiatives deployed into the business 
• Be a strong and consistent teamplayer who plays a supportive and collaborative role which contributes to efficient operation of internal team and stakeholder business divisions
• Ensure continuous self development and upskilling to enable optimal performance and value add to the business  
• Improve operational effectiveness and better client satisfaction by contributing, participating and providing insights when required 
• Provide support to colleagues and share required knowledge to ensure team success and satisfactory service to the frontline 
• Proactive management and actioning of tasks as deemed appropriate from time to time.   
• Add value to the Bank by identifying opportunities to improve or enhance processes and recommending improvements and supporting implementation of  ideal solutions in the business.

Essential Qualifications - NQF Level

Preferred Qualification

• Qualification in Finance or Business Administration

Minimum Experience Level

• 3 - 6 years experience in Credit Risk and Administration within a Banking/Financial Services environment

Technical / Professional Knowledge

Behavioural Competencies