Credit Support Manager

Requisition Details & Talent Acquisition Contact

Requisition nr: 143400
Talent Acquisition Specialist: Tshego Semenya
Location: 135 Rivonia Road, Sandown
Closing date: 12 February 2026

Cluster

Business and Commercial Banking 

Career Stream

Credit Management

Leadership Pipeline

Manage Others (MO)

Position

Credit Support Manager

Why join the team!

Job Purpose

Job Responsibilities

Operational Delivery

• Execute daily credit support activities with accuracy, consistency and strong attention to detail.
• Prepare, organise and maintain documentation, meeting packs, logs, submissions, minutes and follow‑ups.
• Ensure all tasks meet required turnaround times, quality expectations and service levels.
• Maintain structured, audit‑ready records and governance artifacts.

Meeting & Workflow Coordination

• Coordinate diaries, scheduling, meetings, and approval processes across multiple credit stakeholders.
• Prepare agendas, supporting documents and presentations for meetings.
• Record high‑quality minutes and track action items to ensure timely closure.
• Communicate updates, changes and follow‑ups professionally and promptly.

Stakeholder Engagement

• Serve as a reliable point of contact for Credit Governance teams, Cluster teams, Group Risk, administrators and executives.
• Understand stakeholder needs and proactively support them with accurate information and documentation.
• Facilitate alignment across teams by sharing updates, coordinating dependencies and managing expectations.
• Maintain strong professional communication standards when engaging with senior leaders.

Governance, Compliance & Quality Assurance

• Ensure that all outputs adhere to governance frameworks, policies, mandates and regulatory expectations.
• Support audit requirements by providing complete, accurate, and well‑organised documentation.
• Maintain high levels of confidentiality, data integrity and compliance.

Continuous Improvement & Support

• Identify opportunities to improve operational efficiency and workflow effectiveness.
• Support the implementation of new processes, systems, and ways of working.
• Suggest refinements that enhance accuracy, speed and stakeholder experience.
• Collaborate with colleagues across the broader credit ecosystem to ensure seamless workflows.

Essential Qualifications - NQF Level

Preferred Qualification

• Business Administration, Finance, Operations Management or related disciplines. These fields provide essential grounding in governance, process management and structured administrative functions.

Minimum Experience Level

• 3+ years’ experience in a banking, credit, or governance‑aligned environment, with proven ability to operate in accuracy‑driven and compliance‑focused workflows.
• Demonstrated capability in high‑volume administrative operations, managing multiple tasks, documentation cycles and tight deadlines effectively.
• Strong organisational and coordination skills, including managing diaries, meetings, schedules, action logs and operational dependencies.
• Excellent written and verbal communication abilities, with experience drafting minutes, correspondence, submissions and engaging professionally with senior stakeholders.
• Solid understanding of governance processes, policy requirements, internal controls, and proficiency with standard corporate productivity tools and systems.

Technical / Professional Knowledge

Disclaimer

Preference will be given to candidates from the underrepresented groups

Please contact the Nedbank Recruiting Team at +27 860 555 566