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Client Services Consultant - Contract



Johannesburg, ZA

Date:  02-Jul-2022

Talent Acquisition Consultant

Ayanda Tshabalala - Req ID 114985

Contract Position

12 Month Contract 



Job Purpose

To provide administrative services to clients by attending to their banking needs to achieve Nedbanks' strategic focus to become a client-centric bank.

Job Responsibilities

  • Build relationships with clients to gain understanding of their needs by providing service in line with Nedbank standards.
  • Collaborate with internal customers by building relationships to improve customer service delivery and productivity.
  • Compile client information by complying with standards; policies and procedures prior to submission to Operations for vetting.
  • Receive client requests and action it within the agreed to SLA
  • Monitor internal processes by reporting on the effectiveness thereof.
  • Provide feedback to clients and internal stakeholders by meeting internal Service Level Agreements requirements.
  • Utilize resources by adhering to Nedbank policies; procedures and standards.
  • Manage risk by protecting client confidentiality through compliance with Protection of Personal Information Act.
  • Contribute to a culture conducive to the achievement of transformational goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
  • Participate and support corporate social responsibility initiatives for the achievement of business strategy.
  • Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to Nedbank.
  • Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools; policies and procedures.
  • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
  • Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with the team and stakeholders.
  • Ensure that own contribution and participation contributes to the achievement of team goals - high performance culture.
  • Create and manage own career through guidance and support of management; department and colleagues.
  • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers - agile mindset.
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
  • Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
  • Action and manage regulatory tasks, reports, initiatives and projects to achieve business objectives
  • Manage client requests and interest claims by attending to client instructions according to timeframes and standards set out in policies and procedures.
  • Manage risk by following the authentication process and complying with regulatory standards.
  • Manage operational expenses within your control.

Minimum Experience Level

3-5 years experience as a Client Services Consultant / Relationship Management role / Service role within the Banking/Financial Services Industry.

Essential Qualifications - NQF Level

  • Matric / Grade 12 / National Senior Certificate
  • Diploma

Preferred Qualification

Certificate: Banking

Degree - Finance related

Type of Exposure

  • Working with a group to identify alternative solutions to a problem.
  • Capturing data
  • Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)
  • Checking accuracy of reports and rec
  • Communicating internally
  • Drafting reports

Technical / Professional Knowledge

  • Microsoft Office
  • Administrative procedures and systems
  • Data analysis
  • Business writing skills
  • Relevant regulatory knowledge


Preference will be given to candidates from the underrepresented groups

Please contact the Nedbank Recruiting Team at +27 860 555 566


Please contact the Nedbank Recruiting Team at +27 860 555 566


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