Title:  Client Engagement and Regulatory Specialist

Job Purpose

To manage self, and ensure that FICA, FATCA & CRS-related activities &functions are executed within defined AML standards & requirements while simultaneously maintaining control over applicable processes. 

Job Responsibilities

• Ensure effective processing of FICA and all client data related capturing and records maintained.Ensure the validation function on
• FICA, FATCA & CRS all in the context of business as usual. 
• Ensure adherence to FICA, FATCA & CRS requirements by upskilling/guidance/training to front line to ensure that all Client records are optimally managed and maintained. 
• Ensure that defined FICA/FATCA and CRS-related activities & functions are executed within defined standards& requirements while simultaneously maintaining control over applicable processes. 
• Maintain sound relationships with the relevant internal and external stakeholders by ensuring achievement of high levels & quality of service delivery as experienced by stakeholders contributing to customer retention. 
• Ensure that all Stakeholders are advised by resolving queries promptly.  
• Complete tasks through planning and reviewing against set targets. 
• Manage resources (time, processes and support teams) to optimize value against client expectations. 
• Comply with risk standards, policies and procedures through training and development as required by group compliance framework 
• Research and analyse information by using problem solving techniques to propose solutions for work challenges. 
• Identify training courses and career progression for self through input and feedback from management. 
• Ensure all personal development plan activities are completed within specified timeframe. 
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.   
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc). 
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy). 
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

Preferred Qualification

• Advanced Diplomas, Bachelor’s degree, LLB, Related Compliance / AML certificates. 

Minimum Experience Level

• 3 or more years banking experience in KYC/ Anti-Money Laundering.  

Technical / Professional Knowledge

Behavioural Competencies