Title:  Chief Digital Officer: CIB

Job Purpose

To drive and integrate the end-to-end digital strategy across CIB by ensuring the alignment of business strategy and technology execution, and translating strategic priorities into a coordinated, prioritised, and value-driven book of work.

The role is accountable for digital outcomes across CIB, including digital channels, data and analytics, business transformation leveraging AI, sales-and-service enablement, and operates within a joint business–technology delivery to deliver commercial outcomes, superior client outcomes, and operational efficiencies.

Job Responsibilities

Strategic development and execution

• Function as custodian of the CIB digital strategy and roadmap
  • Define a digital strategy/vision which creates a common understanding, to support collective decision making on resource allocation.
  • Develop a digital roadmap with 3-, 5- and 10-year views on how digital will transform the bank.
  • Translate strategy into a prioritised, executable digital book of work.
  • Align digital investment to client, revenue, and efficiency objectives.
• Ensure there is a symbiotic relationship between business and digital strategy to deliver client value.
• Integrate an approach with the rest of the Bank to working closely on Juristic capabilities, as is appropriate and, and jointly develop common platforms.
• Parter with Group Technology to co-own digital and technology delivery outcome, align prioritisation and drive integrated performance management.

Optimal structure and resources

• Establish and manage a centralised demand management capability across CIB. Drive prioritisation and investment decisions aligned to business value.
• Make use of a common strategy and roadmap to guide resource allocation – with a deliberate balance between maintenance (health), rationalisation, compliance, modernisation and innovation.
• Embed the above into a delivery operating model which solves for the need and understanding of capabilities and demand required at a BU-level.
• Ensure CIB’s overall approach is co-designed with Group Technology.
• Ensure capability maturity, alignment and delivery against CIB strategic objectives.
• Drive adoption of digital capabilities across business units.
• Align performance metrics, governance and ways of working across domains.

AI, Innovation and Transformation

• Define and execute the CIB AI and innovation strategy.
• Drive maturity of data, analytics and AI capabilities across CIB.
• Establish clear data ownership, governance and value measurement.
• Enable the adoption of Artificial intelligence and advanced analytics in business processes.
• Ensure delivery of scalable, responsible and value-driven innovation.
• Align digital capability development to long-term strategic objectives.
• Contract with GT on an approach that maintains enterprise infrastructure, security and technical patterns whilst enabling CIB to autonomously execute day-to-day, and project-based data engineering.
• Ensure alignment to enterprise standards and responsible AI practices

Technical Health of CIB’s data, projects and digital systems

• Strengthening the digital control environment by ensuring visibility of risks and improving delivery discipline.
• Ongoing modernisation and simplification of the CIB technology platforms and landscape.
• Ensure compliance with regulatory and privacy requirements during design and execution
• Improve system stability, resilience and reliability. 

Essential Qualifications - NQF Level

• Honours Degree

Preferred Qualification

• A relevant Honours degree or higher qualification is essential with preference for a computer science or engineering component

Minimum Experience Level

• 10 to 15 years experience in digital transformation leadership within financial services and delivery of large-scale technology-enabled change.
• Proven executive leadership experience in complex, matrix environments.

• Demonstrated experience in business–technology integration.
• A fundamental understanding of the commercial, digital and data technicalities of corporate and investment banking.
• Proven successful leadership in managing a digital strategy in a business of a comparable level of complexity as Nedbank CIB.
• A thorough understanding of the technology underpinning the business, the use of technology to deliver client solutions and the design and implementation of the technology strategy for the business viz.

Technical / Professional Knowledge

• Digital strategy and transformation
• Data, analytics and AI enablement
• Product-based and agile delivery models
• Operating model design and execution
• Governance frameworks and performance management
• Analytical Skills
• Change Management 
• Leadership development
• Financial services regulatory environment

Behavioural Competencies

• Strategic thinking and decision-making
• Influencing and stakeholder management (Executive/EXCO level)
• Commercial acumen and results orientation
• Client-centric mindset
• Leadership and team development
• Establishing strategic direction