CSD Executive - Designate

About the role

Nedbank Corporate and Investment Bank (CIB) is a prominent financial institution as a division of Nedbank Group Limited, one of South Africa's largest banking and financial services providers.  Nedbank CIB specializes in offering a comprehensive range of corporate and investment banking services tailored to the needs of, and in support of corporate clients, institutions and investors.  
With a strong emphasis on innovation, sustainability, and client-centric solutions, Nedbank CIB’s comprehensive suite of financial offerings includes services such as corporate finance, investment banking, treasury and trade solutions, capital markets expertise and risk management.  
One of the distinguishing features of Nedbank CIB is its unwavering commitment to innovation. The bank continually strives to leverage cutting-edge technologies and financial tools to provide its clients with the most up-to-date and efficient solutions.
Furthermore, Nedbank CIB places a strong emphasis on sustainability, recognizing the growing importance of environmental, social and governance (ESG) factors in modern finance.  
CSD is a critical division within CIB, as well as from a group payments perspective. It is responsible for operations for payments, markets, trade, and client onboarding. This division is responsible for continuous improvement on internal processes, digitisation and process engineering, and business continuity. 
The job’s main purpose is to work alongside the current CSD Managing Executive to build organisational capability by enabling an environment conducive to continuous innovation, and management and ownership of operating objectives and standards. Consistently drive operational excellence with minimal financial and operational downtime. Ensure compliance, identification and mitigation of risk by adhering to the risk framework principles and ensuring sustainable business through alignment of business structures, systems, processes and people. Create a seamless, high-quality end-top end client experience by providing the direction, strategy, delivery and execution of CIB operations, transversal services, juristic channels, cross-functional change management and digital adoption across CIB. 
 

Job Purpose

To manage operational processes efficiently by supporting the end-to-end client life cycle; in line with Nedbank's client service strategy.

Position Summary

The role requires someone who can translate technical challenges, engage with senior leadership, and drive strategic changes in the payments and digital operations ecosystem.
The ideal candidate should have a business-related qualification and significant experience the payments environment. They will need strong leadership skills to manage a large team and drive strategic initiatives. The role is crucial in supporting Nedbank’s strategic priorities, including the East Africa expansion and technology investment strategies.
The position requires someone who can understand complex workflow processes, interface with group technology teams, and drive continuous improvement in operational efficiency. This role and the division it serves, is pivotal for the transactional services (TS) business, which is banking for businesses, and linked to the overall growth strategy of Nedbank. 

The role encompasses a broad range of responsibilities. The new incumbent will oversee approx. 700 employees managing critical functions including:
⦁    Payments operations (back and middle office functions)
⦁    Markets and custody operations
⦁    Trade operations
⦁    Client onboarding
⦁    CIB Data management and shared analytics
⦁    D365 CRM implementation and adoption
⦁    Juristic client channel implementation and adoptions
⦁    Overall digital transformation within CIB
⦁    Process engineering and efficiency
⦁    Technology interface with group systems
⦁    Driving improvements in CIB Client experience

Job Responsibilities

Leadership Development:
Shadow and collaborate closely with the current executive to gain an in-depth understanding of their responsibilities, strategic decision-making, and management style.
Actively participate in executive meetings, planning sessions, and operational reviews to prepare for eventual succession.
Digital And Channels:
Continuously improve internal processes aimed increasing efficiencies and channel experience for clients in line with industry trends
Drive digitisation by continuously developing and driving adoption of priority digital channel platforms and systems
Strategic Contributions:
Support the formulation and execution of strategies in operations, payment systems, and digital transformation initiatives.
Provide input and recommendations on organizational priorities while learning how to balance short-term goals with long-term vision.
Operational Oversight (Under Mentorship):
Work alongside the executive to monitor daily operations, resolve escalated issues, and ensure efficiency across teams.
Gradually take on more autonomous decision-making responsibilities as readiness for the full executive role progresses.
Operations Management:
Work alongside the current executive and their MANCO to oversee end-to-end operations, ensuring compliance with regulatory standards and industry best practices.
Identify opportunities to enhance efficiency through automation and innovative technologies.
Stakeholder Engagement:
Act as a liaison between internal teams, external vendors, and regulatory bodies to ensure smooth operations.
Build strong relationships with key stakeholders to support strategic initiatives.
Performance Monitoring:
Analyze operational data to identify trends, risks, and opportunities for improvement.
Establish KPIs and regularly report on performance metrics to senior leadership.
Team Collaboration:
Build rapport and trust with teams across the organization to foster a culture of innovation and accountability.
Gain leadership experience through managing key projects and guiding cross-functional teams.
Succession Planning:
Collaborate with HR and leadership teams to prepare for a seamless transition into the executive role.
Identify growth areas and build a personalized development plan to strengthen leadership skills.
 

Essential Qualifications - NQF Level

Skills and Experience

⦁    Qualification: A business-related or similar tertiary qualification.
⦁    Leadership: 5-10 years’ experience at executive leadership level. 
⦁    Strong understanding of IT and payments from either a technical or operational perspective.
⦁    Background in financial services. 
⦁    Strong experience/understanding of investment banking. 
⦁    Leadership skills to manage large teams and be a strong people leader.
⦁    Ability to manage operations and implement continuous improvement across a large and complex business. 
⦁    Understanding workflow processes and system operations.
⦁    Technical understanding of payments infrastructure and digital systems.
⦁    Experience in continuous improvement and process optimization.
⦁    Familiarity with regulatory frameworks like PASA.
⦁    Experience in Fintech or banking technology will be highly advantageous.
 

Personal attributes

⦁    Work with a driven, high energy and result oriented Executive Leader. 
⦁    Be solution orientated. 
⦁    Excellent communicator
⦁    Sufficient personal credibility to provide an incisive contribution with the ability to achieve progress in a professional environment. 
⦁    Change agent with a thirst for continuous learning and improvement. 
⦁    Resilience and tenacity. 
⦁    Ability to demonstrate inspirational leadership.
⦁    A team player with a good sense of humor, strong work ethic, and high managerial standards. 
⦁    Passion and drive to deliver premium quality. 
⦁    Exceptional verbal and presentation skills. 
⦁    Collaborative approach is imperative.
 

Technical / Professional Knowledge

Behavioural Competencies