Title:  CIO:CIB

Job Purpose

The CIO is a technology leader tasked with enabling the business objectives of CIB through innovative use of technology and data. Operating within an “2-in-a-box" model, they collaborate closely with CIB counterparts (e.g., Chief Product Officer) while overseeing tribe tech leads and balancing both CIB-specific and Enterprise-wide technology responsibilities.

Job Responsibilities

Technology strategy and leadership

• Develop and implement a technology strategy that aligns with the CIB’s business objectives, leveraging technology and data to drive growth.
• Partner with the Chief Product Officer and other cluster leaders in CIB to identify and prioritize technology-enabled opportunities.
• Oversee the adoption of an “2-in-a-box" operating model, ensuring seamless integration of technology solutions within CIB.
• Monitor and manage CIB KPIs, such as business value generation, lead time, release frequency, change failure rates, system performance, data utilization, and customer satisfaction, to measure success.

Tribe Management & Tech/Engineering excellence

• Provide direct leadership to tech leads within CIB and NBH’s tribes, fostering innovation, accountability, and technical excellence.
• Guide tribe teams and engineers in delivering technology and data solutions that support CIB and NBH’s priorities, such as product development or operational efficiency.
• Facilitate collaboration between tribe tech leads and cluster business / product leaders to ensure alignment on goals and deliverables.
• Build a high-performing technology and engineering culture within CIB & NBH, focusing on engineering skill development and agile practices.

CIB-Specific Technology Enablement

• Drive the deployment of CIB & NBH-specific systems, applications, and data platforms (e.g., customer analytics tools, product-specific apps) across the full SDLC (design, build, deploy, operate)
• Ensure the CIB’s technology infrastructure supports business needs, including scalability, security, and regulatory compliance, working in partnership with other teams within Group Technology
• Champion the use of data-driven insights to enhance CIB decision-making and customer experiences.
• Lead digital transformation initiatives unique to CIB, such as adopting AI or automation for CIBs processes.

Group Technology Project Delivery

• Take ownership of non-CIB / Enterprise responsibilities by contributing to bank-wide technology projects that span multiple clusters.
• Collaborate with other CIOs and group-level leaders to deliver enterprise initiatives, such as core system and platform upgrades or cybersecurity enhancements and vulnerability management.
• Ensure CIB’s interests are represented in Enterprise technology strategies while balancing resources between cluster and bank-wide priorities.
• Manage dependencies and timelines for Enterprise projects, ensuring minimal disruption to CIB’s operations.

Risk, Compliance & Innovation

• Implement robust cybersecurity and data protection measures to safeguard CIB operations and comply with relevant regulations.
• Proactively identify and mitigate technology risks, such as system failures or data breaches, within CIB.
• Stay ahead of industry trends, integrating emerging technologies (e.g., cloud, blockchain) into both CIB and Enterprise initiatives.
• Ensure all technology and data practices adhere to internal governance standards and external regulatory requirements

IT Service Management 

• Run the bank with clear objectives being availability, reliability, resilience (DR | BCP | Continuous Processing), security, compliance and efficiency.
• Prioritise asset health with clear asset roadmaps to ensure applications remain relevant.

Preferred Qualification

• Bachelor’s degree in Computer Science, Information Technology, Data Science, Business Administration, or a related field.
• Master’s degree (e.g., MBA) or advanced certifications (e.g., ITIL, TOGAF, PMP, or data-related credentials like CDMP) strongly preferred.

Skills

• Strategic vision to align technology and data with cluster business goals
• Effective communication to bridge technical and business stakeholders
• Adaptability to manage cluster, non-cluster and Enterprise responsibilities
• Planning and Organising
• Builds & maintains relationships
• Business acumen
• Holistic, integrative, end to end thinking and problem solving
• Technical know-how to inspire and support engineering craft development
• Leadership ability to manage tribe tech leads and foster collaboration with cluster counterparts (e.g., Chief Product Officer)
• Financial acumen for budgeting and ROI analysis of tech investments

Minimum Experience Level

Technical / Professional Knowledge

Behavioural Competencies