Business Integration Specialist

Requisition Details & Talent Acquisition Contact

Requisition nr: 144269
Talent Acquisition Specialist: Tshego Semenya
Location: 135 Rivonia Road, Sandown
Closing date: 10 April 2026

Cluster

Personal and Private Banking

Career Stream

IT Technical / Specialist

Leadership Pipeline

IT Technical / Specialist

Position

Business Integration Specialist x2

Why join the team!

This role provides an exciting opportunity to work at the heart of Nedbank’s credit processes within Personal Banking. As part of a dynamic and solutions‑driven team, you will help integrate business, technology, and analytics activities that directly improve how credit decisions are made for clients.

You will be involved in the prioritisation and coordination of credit scorecards, process enhancements, and digital changes that support both Manual Credit Assessment and Value Analytics. Every day presents a new challenge — from understanding credit workflows, to resolving delivery blockers, to collaborating with multiple stakeholders across the credit ecosystem.

This is an excellent environment for someone who adapts well to changing business needs, learns quickly, enjoys problem‑solving, and is motivated by making systems and processes work better. You’ll work with experienced credit and analytics professionals, gain exposure to decisioning technologies, and contribute to improvements that have visible impact on client experience and operational efficiency. The team values growth, flexibility, proactive thinking, ability to work through ambiguity and collaborate across teams.

If you are curious, tech‑savvy, and passionate about making systems and processes work better, this role offers meaningful career development across the credit value chain.

Job Purpose

To support the integration of credit processes, scorecards, and technology changes across Personal Banking by coordinating business requirements, managing prioritisation workflows, and enabling efficient delivery across cross‑functional teams. The role ensures that credit enhancements progress smoothly through intake, analysis, execution, and implementation, contributing to improved decisioning, turnaround times, and client outcomes.

Job Responsibilities

Integration Support, Prioritisation & Delivery Coordination

• Support structured prioritisation and trade off discussions across key credit initiatives to enable effective resource allocation and alignment with strategic objectives. 
• Facilitate the collection, refinement, and organisation of credit related intake requests to support informed prioritisation and sequencing decisions. 
• Prepare inputs, value summaries, and progress updates to support prioritisation forums and governance decision making. 
• Maintain prioritised backlogs and sequencing decisions to ensure ongoing alignment with credit priorities and delivery capacity. 
• Coordinate integration activities across Manual Credit Assessment, Value Analytics, Secured and Unsecured Credit Models, and supporting engineering teams. 
• Track and support the progression of credit scorecard and technology changes through Agile tools and delivery ceremonies, escalating risks and dependencies where required. 
• Support testing, readiness, and implementation activities for credit decisioning updates to enable smooth adoption and effective delivery.

Process Analysis & Client-Centric Insights

• Participate in client rituals to understand credit journey pain points and experience gaps. 
• Analyse insights from client and operational engagements to identify systemic issues and opportunities for process improvement. 
• Translate identified challenges into clear problem statements and actionable business and technology requirements. 
• Provide client-centric insights that inform the prioritisation and design of credit process and scorecard enhancements

Business Case Development

• Support the development of robust business cases aligned to strategic objectives and financial sustainability.
• Support the identification and development of new ideas and solutions that enhance credit offerings across products, contributing to improved accessibility, usability, and client value.
• Gather information and assist in developing benefit summaries for scorecard and process changes.
• Document impacts, risks, assumptions, and dependencies to support business case development and decision making.
• Monitor initiative progress and support stakeholder updates on value realised and delivery status.

Segment Reporting & Stakeholder Engagement

• Prepare accurate and timely Segment Business Review submissions to ensure transparency and support informed leadership decision making.
• Work closely with business, credit, technology, analytics, and risk teams to ensure seamless delivery across initiatives.
• Support effective communication by preparing concise updates, summaries, and integration artefacts.
• Assist in resolving queries and coordinating cross team alignment to enable effective collaboration and issue resolution

Continuous Improvement & Standardisation

• Contribute to improving consistency in documentation, processes, and integration practices across credit initiatives. 
• Identify inefficiencies and propose enhancements to improve delivery speed and quality. 
• Support the adoption of standard ways of working across credit integration activities. 
• Help embed standardised approaches to enable consistent, efficient, and high quality delivery.

Essential Qualifications - NQF Level

Preferred Qualification

• Qualification in Business Analysis, Information Systems, Credit/Finance, or related fields

Minimum Experience Level

• 2–5 years’ experience in a credit, analytics, technology, or process integration environment.
• At least 1 year’s exposure to credit decisioning, scorecards, or risk processes.
• Experience working in Agile environments using tools such as Jira and Confluence.

Technical / Professional Knowledge

Disclaimer

Preference will be given to candidates from the underrepresented groups

Please contact the Nedbank Recruiting Team at +27 860 555 566