Title: Business Integration Specialist: BCB Ops

146414

Job Requisition Details

Requisition ID: 146414

Open Vacancies: x2

Location: Johannesburg, Gauteng

Work Model: Hybrid

Closing Date: 03 July 2027

Talent Acquisition: Bongiwe Mchunu

Job Family

Business and Commercial Banking

Department

Process, Product, Project

Leadership Pipeline

Manage Self: Professional

Job Purpose

Drive end-to-end business integration by designing, developing, and implementing innovative processes and solutions that enhance operational efficiency and support Nedbank’s strategic objectives. Continuously evaluate and optimise products, systems, and processes to enable sustainable business transformation across people, process, and technology, positioning Nedbank as a market leader.

Why Join Our Team

Join a high-impact team at the forefront of business transformation within Nedbank. You will play a pivotal role in shaping how strategy is translated into execution—partnering with senior stakeholders to drive innovation, improve efficiency, and deliver meaningful change across the business. This is an opportunity to influence at scale, work in a dynamic environment, and contribute to building a future-fit organisation.

Job Responsibilities

Define, negotiate, and document SLAs with customers/business units.
Ensure SLAs align with business requirements and service capabilities.
Monitor SLA performance and compliance (KPIs, reports, dashboards).
Lead regular service review meetings with stakeholders.
Identify gaps and drive service improvement plans.
Coordinate escalation when SLA breaches occur.
Monitor for continuous improvement by observation; analysing data and providing ongoing feedback.
Ensure compliance (brand/reputation/other risks) by enforcing regulations; policies and procedures and understanding link from policy - process- system - operating procedures.
Contribute to updates of standards; policies and procedures by meeting with respective stakeholders; agreeing and recommending changes and sending emails confirming the enhancements.
Provide innovative solutions for updating processes by defining procedures and facilitating workshops with stakeholders.
Identify the business issue by observation; analysing management reports and requests from EXCO.
Identify cost/time/quality/risk aspects of the business issue by investigating the business benefits or problems.
Obtain and secure stakeholder buy-in to solution by presenting alternative solutions and recommending the best solution.
Manage internal and external stakeholders by regular meetings and agreeing deliverables.
Recognise performance improvements by acknowledgement of business improvements from other stakeholders.
Build trusting relationships with stakeholders by open communication; conducting one-on-one meetings and accepting their input.
Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
Identify training courses and career progression for self through input and feedback from management.
Ensure all personal development plan activities are completed within specified timeframe.
Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Our Ideal Candidate

We are looking for a professional who:

Thinks strategically and analytically, while executing with precision and speed
Integrates business, technology, and operations seamlessly
Thrives in ambiguity and drives change with confidence
Engages and influences senior stakeholders, including EXCO
Translates data into actionable insights for decision-making
Navigates complex, multi-stakeholder environments effectively
Proactively identifies opportunities for innovation and improvement
Demonstrates resilience, adaptability, and a growth mindset

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees

Preferred Qualification

Bachelor’s degree or Advanced Diploma in Business, or a related field
Additional exposure to Business Banking or relevant asset environments will be advantageous

Required Technical Skills

Business process design and continuous improvement
End-to-end business transformation and change delivery
Strong understanding of policy → process → systems → operations integration
Data analysis, reporting, and insight generation
Governance, risk, and compliance frameworks
Financial management principles
Stakeholder engagement, facilitation, and solution design
Strategy alignment and executionStrong business, product, and operational acumen
Ability to drive delivery with speed, quality, and control
Knowledge of SLA principles and service management practices

Minimum Experience Level

5–10 years’ experience within Business Banking environments, with strong exposure to relevant asset or business domains

Technical / Professional Knowledge

Communication Strategies
Data analysis
Governance, Risk and Controls
Principles of financial management
Relevant regulatory knowledge
Relevant software and systems knowledge
Decision-making process
Cluster Specific Operational Knowledge
project management principles and methodologies

Behavioural Competencies

Decision Making
Facilitating Change
Influencing
Planning and Organizing
Quality Orientation
Technical/Professional Knowledge and Skills

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Please contact the Nedbank Recruiting Team at +27 860 555 566

Company: Nedbank