Automation Support Specialist

Requisition Details & Talent Acquisition Contact

Requisition nr: 145564
Talent Acquisition Specialist: Tshego Semenya
Location: 135 Rivonia Road, Sandown
Closing date: 22 April 2026

Cluster

Personal and Private Banking 

Career Stream

IT Application Development

Leadership Pipeline

Manger of Self 

Position

Automation Support Specialist

Why join our team!

Join Nedbank’s automation journey as an Automation Support Specialist, a critical role responsible for the stability, reliability, and continuity of production automation environments within the Personal and Private Banking cluster.

This role is ideal for professionals who value ownership, operational excellence, and production discipline. You will be the custodian of live automations, ensuring that bots, schedules, credentials, and runtime resources operate seamlessly to support business operations.

Working closely with automation developers, infrastructure, security, and platform teams, you will play a key role in protecting production outcomes, preventing disruption, and enabling new automations to run successfully. This role offers deep exposure to enterprise automation operations and serves as a strong foundation for long‑term growth within automation and platform leadership paths.

Job Purpose

To ensure the stability, performance, and operational readiness of Nedbank’s production automation environment through proactive monitoring, end‑to‑end incident ownership, effective resource and credential stewardship, and enablement of new automation resources.

Job Responsibilities

Monitoring Responsibilities

• Continuously monitor production automation processes across all automation platforms and tools.
• Interpret process behaviour, queues, execution patterns, alerts, and performance deviations.
• Proactively identify, investigate, and respond to system alerts, failures, stalled executions, and operational exceptions.
• Take corrective or preventative action to minimise downstream operational impact.
• Perform initial root-cause investigation of failures or defects to determine corrective action, escalation, or technical support requirements.
• Escalate unresolved incidents, recurring issues, or complex defects in line with defined operational processes.
• Identify trends, risks, and improvement opportunities arising from monitoring activities and proactively propose stability or performance improvements.

Support Responsibilities

• Take ownership of the overall production automation environment health.
• Act as a credential steward, ensuring:
  • Awareness of credential usage by automated processes
  • Anticipation of credential expiry
  • Coordination of resets or renewals to prevent production disruption
• Assume schedule ownership by:
  • Understanding execution schedules and business impact
  • Managing execution responsibly, including pausing, resuming, or rerunning processes where required
• Maintain full incident ownership from detection through to resolution and closure.
  Act as custodian of automation resources across their lifecycle, ensuring all resources:
  • Remain relevant and in use
  • Are linked to a process with a clear business owner and purpose

Enablement Responsibilities

• Ensure new automation resources are provisioned timeously and in accordance with platform standards.
• Ensure non‑warm body (automation identities) are created, enabled, and access‑provisioned according to process requirements.
• Verify all required applications, roles, permissions, and accesses are correctly mapped and assigned.
• Ensure required software, runtimes, and components are installed and correctly configured.
• Coordinate with infrastructure, EUC, security, and application teams to resolve dependencies.
• Validate technical and operational readiness before production deployment.
• Maintain accurate records of enablement activities, documenting linkages between identities, resources, roles, accesses, and runtime components.
• Ensure platform updates or new process requests are initiated at the appropriate time.

Essential Qualifications - NQF Level

Preferred Qualification

Certifications

Essential (Non‑Negotiable)

• Blue Prism Associate Developer Certificate (AD01)

Preferred

• Blue Prism Developer Certificate
• Blue Prism Solution Designer Certificate

Minimum Experience Level

• Minimum 2 years’ experience in automation support, production monitoring, or operational automation environments
• Experience interpreting bot behaviour, queues, schedules, and runtime stability
• Exposure to incident management and cross‑team coordination
• Experience supporting production Blue Prism automation environments

Technical / Professional Knowledge

Disclaimer

Preference will be given to candidates from the underrepresented groups

Please contact the Nedbank Recruiting Team at +27 860 555 566