Automation Enablement Specialist

Advert Closing Date

05 November 2024

Job Purpose

To contribute towards business success by facilitating the on-boarding of automation solutions/Virtual Employees and facilitating the acceptance and integration of these solutions within the business client work environment.

Job Responsibilities

• ​​​​Facilitate the creation of the required physical and virtual environment for the automation solution within the clients business and facilitating the creating of the required access.
• Ensure understanding of the operational requirement of the automation solutions at design stage.
• Initiate all required applications for the procurement and/or allocation of hardware and software functionality.
• Remain updated regarding any changes to operational requirements during the development process.
• Initiate and facilitate the granting of the required system access for the automation solutions during Quality Assurance and Production phases.
• Liaise with relevant stakeholders regarding anticipated enterprise infrastructure changes and initiate actions to manage these changes.
• Facilitate all processes to provide operational acceptance/decline of the developed automation solution and related artefacts.
• Ensure deep understanding of business needs and expectations regarding the operational implications and performance of the automation solutions.
• Facilitate the business acceptance processes during the warranty period.
• Ensure that  operations support service level agreements are in place.
• Check and verify the accuracy and completeness of all artefacts on behalf of the business client.
• Ensure that the automated solution adhere to compliance, policies and procedures.
• Facilitate the integration of the automation solution into the business environment and support the required business shift processes.
• Facilitate the integration of automation performance reporting into the overall business MIS reporting processes.
• Identify possible complications and issues relating to the acceptance of the automation solutions.
• Facilitate processes to deal with unintended consequences and to optimise the acceptance of the automation solutions.

Essential Qualifications - NQF Level

Preferred Qualification

• NQF Level 6  ICT qualification or equivalent certificate

Minimum Experience Level

• 3 - 6 years proven track record of supporting operations with ICT or automation solutions

• At least 3 years’ experience of operating systems within a large financial services institution

Technical / Professional Knowledge

Behavioural Competencies

Employment Equity Statement

Preference will be given to individuals from under-represented groups