Associate:Product Domestic Collections

Job Purpose

Job Responsibilities

•Ensure satisfactory Customer experience measurement scores (CEM) and improve client attrition through effective customer contact management strategies by adopting the Complete Sales Action System (CSAS) methodology.
•Collaborate with business partners through appropriate forums to ensure sound relationships are built.
•Ensure the achievement of balance sheet deliverables by driving profitability according to the allocated targets.
•Manage and control financial budgets to achieve effective cost consciousness by effectively using the performance scorecard.
•Ensure consistent quality and turnaround standards are achieved for all processes; standards; systems; services and assets byeffective monitoring of the team.
•Ensure continuous improvement of participation and productivity of all staff on a month to month basis through effective management of daily activities.
•Ensure transformational target are met for own team through consideration of targets during the staff recruitment; retention and training process and utilising suppliers listed on the preferred supplier list.
•Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
•Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
•Address issues raised in culture surveys by participating in the development and implementation of action plans.
•Create a client service culture through various required interventions.
•Support and encourage staff to participate and support corporate responsibility initiative.
•Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
•Encourage team to generate innovative ideas and share knowledge.
•Manage performance of staff by implementing performance agreements; ensuring a clear vision; agreeing on goals and objectives; providing regular feedback on performance; recognising and rewarding achievement and take appropriate corrective action where required.
•Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
•Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.

 

Essential Qualifications - NQF Level

Preferred Qualification

Bachelors Degree

Essential Certifications

Minimum Experience Level

Technical / Professional Knowledge

Behavioural Competencies

Employment Equity Statement

Preference will be given to individuals from underrepresented groups.