Title:  Agile Project Manager (Scrum Master)

Job Purpose

We are looking for a passionate and experienced Senior Scrum Master to join our Technology division at the heart of our banking transformation. This is an exciting opportunity to drive agile delivery across multiple teams, working at the intersection of cutting-edge technology and financial services. You will play a pivotal role in shaping how we deliver complex, high-impact digital solutions - partnering with internal delivery teams and strategic consulting partners to accelerate innovation, improve customer outcomes, and modernize our banking platforms. If you thrive in fast-paced, complex environments and are energized by coaching teams to reach their full potential, this role is for you.

Key Role

• Serve as the Senior Scrum Master across multiple concurrent delivery teams within the Technology function.
• Act as the primary agile liaison between internal engineering teams and an external consulting/delivery partner, ensuring alignment on ways of working, cadences, and delivery commitments.
• Champion agile principles and practices across the programme, fostering a culture of continuous improvement, transparency, and accountability.

Job Responsibilities

• Facilitate all Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, and Backlog Refinement sessions across multiple squads.
• Coordinate cross-team dependencies, risks, and impediments through mechanisms such as Scrum of Scrums, PI Planning, or equivalent scaled agile practices (SAFe, LeSS, or Nexus).
• Coach and mentor team members, Product Owners, and stakeholders on agile mindset, Scrum framework, and lean delivery principles.
• Manage the relationship with the consulting partner's delivery leads, ensuring consistent delivery standards, shared Definition of Done, and transparent reporting.
• Track and report on delivery metrics (velocity, throughput, cycle time, sprint burndown, cumulative flow) and use data to drive meaningful conversations about team health and performance.
• Identify and remove impediments proactively — escalating to programme leadership or technology management where necessary.
• Drive continuous improvement by facilitating meaningful retrospectives, tracking improvement actions, and embedding a culture of experimentation and learning.
• Ensure governance and compliance — work within the bank's regulatory, risk, and audit frameworks while maintaining agile delivery speed.
• Support release management and coordinate deployments with DevOps, infrastructure, and production support teams.
• Contribute to the Agile Centre of Excellence / Community of Practice, sharing best practices and driving agile maturity across the broader organization.

Minimum Experience Level

• 8+ years of experience in agile delivery roles, with at least 3–5 years as a Scrum Master in large-scale technology programmes.
• Banking, financial services, or fintech experience is strongly preferred — familiarity with core banking, payments, digital channels, regulatory programmes, or platform modernisation initiatives.
• Experience operating within regulated environments with an understanding of compliance, audit, and risk management obligations.
• Proven track record of managing delivery in multi-vendor / consulting partner environments, including governance of blended onshore/offshore teams.
• Experience with large-scale technology transformations such as cloud migration, legacy modernisation, API platform builds, or digital banking rollout

Essential Qualifications - NQF Level

Skills / Competencies

• Agile Expertise - Deep knowledge of Scrum, Kanban, and scaled frameworks (SAFe). CSM, PSM II, or SA certification required; advanced certifications preferred.
• Facilitation - Exceptional facilitation and workshop skills — able to drive productive sessions with diverse, distributed, and multi-vendor teams.
• Coaching - Strong servant-leader mindset with the ability to coach teams from forming through to high-performing.
• Stakeholder Management - Confident communicator who can influence senior stakeholders, manage expectations, and navigate complex organizational dynamics.
• Vendor / Partner Management - Experience working with third-party consulting or delivery partners in a blended team model.
• Metrics & Reporting - Proficient in agile tooling (Jira, Confluence, Azure DevOps) and able to extract and communicate meaningful delivery insights.
• Conflict Resolution - Skilled at navigating team conflicts, organizational politics, and cross-team friction constructively.
• Technical Acumen - Sufficient technical literacy to understand software delivery lifecycle, CI/CD, cloud platforms, and API-driven architectures.
• Change Management - Ability to lead agile transformation initiatives and influence teams through change.

Traits

• Servant Leader — Puts the team first; leads by influence, not authority.
• Resilient & Composed — Stays calm under pressure in a fast-moving banking environment with shifting priorities.
• Curious & Growth-Oriented — Continuously seeks to learn, improve, and challenge the status quo.
• Outcome-Focused — Relentlessly focused on delivering value, not just following process.
• Collaborative — Builds bridges between internal teams, consulting partners, business stakeholders, and technology leadership.
• Transparent & Trustworthy — Creates psychological safety; provides honest, constructive feedback.
• Adaptable — Comfortable tailoring agile practices to fit the context rather than dogmatically applying a single framework.
• Energetic & Engaging — Brings positive energy to ceremonies and interactions; inspires teams to do their best work.