Title:  Administrator : Retirement Fund

Job Classification

147723

Job Post End Date: 21 September 2026

Job Family

Human Resources

Career Stream

Leadership Pipeline

Job Purpose

To provide employees and retirement fund members with support on employee-related administration, Human Resources policies, and employee benefit matters, while ensuring the accuracy and integrity of employee and fund member information through effective stakeholder engagement, data management, governance support, and oversight of outsourced retirement fund administration services.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. Staff surveys etc.).
• Support Nedbank efforts to create a great place to work and bank by participating in Nedbank corporate citizenship initiatives.
• Achieve key business strategies by participating and supporting corporate social responsibility initiatives.
• Add value to Nedbank by identifying and recommending opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Keep abreast of legislation and other industry changes that impacts on role by reading relevant newsletters; websites and attending communication sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression opportunities for self with input from management.
• Support personal growth and enable effectiveness in performance of roles and responsibilities by ensuring that all learning activities are completed; experience gained and certifications obtained within specified time frames.
• Maintain knowledge management; and improve team success by sharing knowledge with team and by ensuring that information is provided correctly to stakeholders.
• Maintain cooperative working relationships with clients and Human Resources through ongoing feedback and proactive communication.
• Facilitate member communication, education, and engagement initiatives, including benefit statements, awareness campaigns, and retirement planning support.
• Meet client needs and ensure delivery to clients by executing agreed service standards and proactively managing quality of data.
• Build and maintain stakeholder relationships and remain up to date with changes in client environments that impact HR by engaging with stakeholders on a regular basis. 
• Manage retirement fund and employee benefit administration activities by coordinating member life-cycle events, maintaining accurate member data, monitoring claims and benefit processes, and liaising with stakeholders and Service Provider to ensure efficient and compliant service delivery.
• Ensure availability of information; accurate record keeping and audit trails by compiling; maintaining and scanning staff image files to employee files.
• Log all interactions related to client queries / requests on relevant system by ensuring end-to-end logging and tracking of activities via service desk.
• Provide employees, retirement fund members, retirees, beneficiaries, and other stakeholders with accurate information and administrative guidance on retirement fund benefits, claim procedures, fund rules and relevant policies to promote understanding and informed decision-making, without providing financial, legal or investment advice.
• Assist HR and line managers with queries by providing support and making appropriate suggestions on Employee Administration matters.
• Provide guidance to employees and Nedbank retirees regarding benefit offerings by responding to queries.
• Managed operational expenses against targets by remaining within budget. Audit input data by checking data integrity according to standards before processing.

People Specification

Essential Qualifications - NQF Level

Preferred Qualification

Matric plus Certificate / Diploma / Degree in Human Resources or related field

Minimum Experience Level

Experience working with: 

• Pension funds
• Provident funds
• Employee benefits
• Knowledge of the Pension Funds Act.
• Experience in a corporate retirement fund environment.

Technical / Professional Knowledge

Behavioural Competencies

• Applied Learning
• Attention to detail
• Building Customer Loyalty
• Communication
• Managing Work
• Quality Orientation
• Technical/Professional Knowledge and Skills