AI Enablement Analyst

Job Family

Information Technology

Career Stream

IT Technical Specialists

Job Purpose

The AI Enablement Analyst will support the embedding of Artificial Intelligence into Client Operations and parts of HR, Marketing and Strategy (“the Business”) as part of CIB’s strategic AI journey.

The role contributes to all three CIB AI streams—Individual Enablement, AI-Enabled CIB Workflows, and Group-Wide Transformation—by supporting AI literacy and adoption, assisting with the re-engineering and optimisation of middle-office processes, and contributing to group-wide AI execution, value tracking and programme visibility.

The role sits within the middle office, supporting the Business deal execution and lifecycle management.

Job Responsibilities

1. AI enablement, adoption & superuser community support

(Stream 1 – individual enablement)

· Support the Business’s AI enablement initiatives by assisting with the uplift of AI literacy and practical AI usage across middle-office teams.

· Coordinate and support the Business AI superuser community by:

o Assisting with the organisation of enablement sessions, forums and knowledge-sharing activities

o Supporting superusers with documentation, templates and example use cases

o Acting as an initial point of support for colleagues on basic AI usage and queries

· Assist AI superusers and broader teams with:

o Prompt development

o Entry-level agent building and testing

o Understanding responsible AI usage and approved AI tool capabilities

· Support the embedding of AI usage into everyday workflows through communication, training support and change activities.

· Work closely with the Business leadership, AI champions and senior enablement resources to support adoption initiatives.

2. Process re-engineering & AI solution support

(Stream 2 – AI-enabled CIB workflows)

· Assist in identifying and documenting opportunities within the Business where AI, automation or digital tools can:

o Reduce manual effort

o Improve turnaround times

o Enhance output quality

o Reduce operational and compliance risk

· Support diagnostics, ideation and co-creation sessions by preparing materials, capturing insights and documenting potential AI use cases.

· Contribute to hands-on solution support by:

o Assisting with agent configuration and testing

o Supporting rapid prototyping activities

o Capturing user feedback and documenting solution concepts

· Work under guidance with technology and enablement partners to support solution development and refinement.

· Assist with documenting simplified, standardised and optimised middle-office workflows.

3. Group-wide transformation support

(Stream 3 – Group-wide transformation)

· Support the Business’ alignment to group-wide AI strategic intent and prioritisation by:

o Assisting with the documentation and consolidation of the Business’ AI initiatives, use cases and priorities

o Supporting inputs into CIB and Group-level AI planning and prioritisation activities

· Contribute to execution and governance activities by:

o Preparing and maintaining documentation required for AI governance and oversight forums

o Supporting adherence to agreed enterprise AI standards and controls

· Assist with value realisation and tracking by:

o Collecting and consolidating metrics related to efficiency, quality, risk reduction and employee experience

o Supporting reporting into CIB and Group AI value tracking mechanisms

· Support end-to-end ai programme visibility for client operations by:

o Maintaining accurate records of AI use cases, pilots and scaled solutions

o Assisting with preparation of updates, insights and playbacks for management and governance structures

Key deliverables

· Ongoing support to a functioning AI superuser community.

· Documented AI-enabled and re-engineered middle-office process improvements.

· Contributions to AI agents and tools embedded in Business workflows.

· Accurate tracking and reporting of AI adoption and realised value.

· Improved foundational understanding of AI capabilities, tools and responsible usage across the Business .

· Enhanced individual efficiency of Business staff through supported use of AI tools and agents.

Essential Qualifications - NQF Level

Preferred Qualification

Bachelor’s degree in technology, such as:

o Computer science / BSc Information Technology / Software engineering / Data science / related technical discipline

Essential Certifications

Preferred Certifications

Blue Prism Associate Developer Certificate (Essential); Blue Prism Developer Certificate and Blue Prism Solution Designer Certificate  (Preferred)

Minimum Experience Level

· Working knowledge of AI tools, particularly generative AI, agent-based solutions and productivity platforms (e.g. M365 Copilot or similar). Ability to develop fit for purpose agents.

· Exposure to process improvement, automation, digital transformation or continuous improvement concepts.

· Ability to learn and contribute to AI agents, workflows or automated solutions with guidance.

Advantageous

· Exposure to (domain knowledge of) financial services, PF, IB, TS, banking middle-office or regulated environments.

· Exposure to CIB Front office, i.e. Property Finance, Investment Banking, Transactional services or deal-related operations.

· Participation in communities of practice, innovation forums or digital enablement initiatives.

Technical / Professional Knowledge

Behavioural Competencies