Digital Banking Manager

Job Family

Sales and Services

Career Stream

Relationship Management

Leadership Pipeline

Manager of Others

Job Purpose

• To define, lead, and execute the Bank’s Digital Banking strategy, ensuring the delivery of innovative, competitive, and profitable digital products and services.
• The role is responsible for driving customer growth, engagement, and operational efficiency through digital channels, while aligning all solutions with market trends, evolving customer needs, and industry best practices.

Job Responsibilities

Digital Banking Strategy
Develop and execute the Digital Banking strategy and roadmap.
Translate strategy into clear initiatives and measurable outcomes.

Digital Product Ownership & Delivery
Own the end-to-end digital product lifecycle
Lead delivery of mobile banking, internet banking and self-service platforms
Understand and respond to client's business, personal and household needs.

Digital Growth & Commercial Performance
Drive growth in digitally active customers and digital revenue
Track adoption, engagement, conversion and cost-to-serve metrics
Develop, execute and optimize the bank’s issuing and acquiring strategy including POS, Mobile, Internet banking, Card and Ecommerce.
Work with Fintechs to grow the bank’s market share in client and collections.

Market Trends & Innovation
Monitor global and local digital banking trends and fintech developments
Assess and recommend new digital capabilities and partnerships
Stay abreast in field of expertise and deliver on the expectations from stakeholders.

Governance & Risk Management
Ensure digital solutions comply with regulatory, cyber-security and data privacy requirements
Partner with Risk, Compliance and IT to ensure robust controls
Ensure adherence to relevant systems, processes, standards, protocols, procedures and take corrective action where necessary.    
Ensure and apply compliance with Risk standards by completing specified compliance training and ensuring that teams complete theirs.

Leadership & Capability Building
Build and lead a high-performing digital banking team
Embed agile, innovative and customer-centric ways of working
Lead teams to build and maintain effective professional relationships with low to high value profile clients through contact management.
Lead teams to engage clients and in a manner that is relevant to their specific circumstances.
Manage performance of staff through regular engagements.
Review team's work output and deliverables and ensure corrective action is taken.
Mentor and coach staff on identified performance gaps and track corrective action.
Create a collaborative environment of teamwork that will ensure motivated staff that shares knowledge and information to enable decision making.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
Participate in culture surveys and address issues raised to improve results through the implementation of action plans.

People Specification

The ideal candidate will demonstrate:

Digital Strategy & Product Management Expertise
Proven capability in shaping, executing, and optimising digital strategies and products within a fast‑paced, innovation‑driven environment.

Strong Commercial & Analytical Acumen
Ability to analyse data, interpret market trends, and make commercially sound decisions that drive growth and profitability.

Customer‑Centric Design Thinking
A deep commitment to understanding customer needs and applying user‑focused design principles to create intuitive, high‑impact digital experiences.

Stakeholder Engagement & Change Management Skills
Demonstrated success in influencing diverse stakeholders, managing organisational change, and driving alignment across cross‑functional teams.

Preferred Qualification

• Degree in Business Management / Banking & Finance / IT.
• MBA will be an added advantage

Preferred Certifications

IOBZ Diploma will be an added advantage

Minimum Experience Level

Minimum 7 years in digital banking, fintech or technology enabled financial services.

Technical / Professional Knowledge

Behavioural Competencies