Branch Manager

Expiry Date

17 August 2025

Location

Southerton Branch, Harare.

Job Family

Sales And Services

Career Stream

Sales

Leadership Pipeline

Manage Others

Job Purpose

• To manage and lead staff in the branch unit to meet sales and service objectives while complying with processes and procedures;
• Managing risk and ensuring alignment to the Financial and service objectives of the unit.

Job Responsibilities

• Achieve Branch financial targets (Assets and Liabilities).
• Ensure increased profitability and that relevant business strategies/sales campaigns/marketing initiatives are managed within the branch.
• Ensure branch cost management.
• Achieve sales growth.
• Ensure cost management and branch profitability by managing Consumer Banking products mix. 
• Achieve main Bank objectives through client acquisition, retention and cross selling.
• Drive the achievement of sales and operational targets through observations, monitoring, tracking progress, performance management, and doing daily check in/out.
• Deliver client optimum service by identifying branch capacity needs and requirements.
• Ensure sound relationships are developed and maintained with stakeholders and clients.
• Manage performance of staff by implementing performance agreements and ensuring a clear vision.
• Provide regular performance feedback.
• Ensure a high-performance culture and motivated staff.
• Mentor and coach staff on identified performance gaps.
• Create an environment of teamwork by encouraging staff participation in the decision-making processes.
• Build capability of staff by identifying current and future training and development needs.
• Improve efficiency and quality of processes.
• Review the asset register for accurate reflections of all the assets in the branch.
• Prevent loss and risk, enforce internal controls and ensure staff adherence through the implementation of effective cash management processes.
• Improve service delivery by eliminating/reducing errors and allowing for appropriate corrective action to be taken (including progressive discipline).
• Improve processes and systems contributing to improved client service delivery.
• Monitor compliance of staff to applicable operational and legislative requirements.
• Ensure service standards are adhered to and that clients are retained.
• Deliver business, client and relationship results and build collaborative relationships with stakeholders through interaction at area/community events.
• Create an environment of teamwork by encouraging participation in decision making processes.
• Ensure an enhanced client experience aligned to the Nedbank brand.

Preferred Qualifications

• A Business or Marketing related degree.
• MBA will be an added advantage.

Preferred Certifications

• Marketing and or Sales Related Certifications
• IOBZ Diploma will be an added advantage.

Minimum Experience Level

At least 8 years' experience in a client facing sales environment, 3 of which must be in a managerial position.

Technical / Professional Knowledge

Behavioural Competencies