Branch Manager - Grootfontein

Branch Manager (D1) - Grootfontein

Closing Date: 23 May 2025

Internal candidates should apply via Careers on SAP

(Affirmative Action Candidates are encouraged to apply)

Job Family

Sales and Services

Job Purpose

To lead, guide, support and coach branch staff to execute effectively upon the business strategy, enabling the delivery of banking solutions to relevant market segments; ensure client centric experiences that builds sustainable client relationships whilst ensuring compliance to processes and procedures to prevent risk.

Job Responsibilities

• Acquisition of new clients to the Bank within the Retail Banking division, as well as retention of existing clients.

• Deliver world-class, benchmarked customer service, including identifying branch capacity needs and requirements and maintaining sound relationships with stakeholders and clients.

• Maintaining and developing relationships with existing and new clients.

• Manage the branch budget, meet sales and profit targets, and control expenses and action financial reports.

• Drive the achievement of sales and operational targets through observations, monitoring, tracking progress, performance management and doing daily check in/out.

• Ensure world class client experience through available systems and appropriate client needs analysis.

• Promote and ensure digital migration and education of clients.

• Increase client acquisition and fulfilment by reinforcing a service culture, and corporate image compliance.

• Ensure clear roles and responsibilities are linked to each specific role.

• Ensure Branch Risk Observation Training Analysis (BROTA) objectives are met.

• Mitigate risks by enforcing legislative requirements and compliance and ensure staff adherence to cash management and data quality standards.

• Understand and apply the bank’s risk and credit policy, manage client expectations accordingly, and ensure compliance with risk standards by completing specified compliance training and ensuring that teams complete theirs.

• Ensure staff adhere to data quality standards and take corrective action where required.

Job Responsibilities Continue

• Support the achievement of the business strategy, objectives and values and stay abreast of developments in field of expertise.

• Ensure staff attend relevant training to drive client centric behaviors.

• Ensure transformational targets are met.

• Embed and role model the desired Nedbank Culture and coach others to live in support of the culture.

• Participate and support corporate responsibility initiatives for the achievement of business strategy.

• Seek opportunities to improve business processes, models and systems by embracing agile principles and ensure a client centric environment.

• Market the bank’s products and services to existing as well as prospective clients.

• Manage bankers to unearth sales / solution opportunities and to create advocates among their clients.

• Overall responsible for sound working environment and fulfillment of a staff management role, including the managing and tracking of staff performance management, recruitment and career creation of development opportunities for branch staff, as well as mentoring and coaching staff.

Experience and Qualification requirements

• Advanced Diploma/Degree in banking and or applicable tertiary qualification will be a pre-requisite.

• 5 years’ experience in a client facing retail sales environment and 2 years’ experience in people management.

• Code of Conduct

• Driver’s license will be an advantage.

• Namibian Citizen

Technical / Professional Knowledge

• Accounting principles

• Banking procedures

• Change management

• Coaching principles

• Governance, Risk and Controls

• Microsoft Office

• Operations planning

• Performance management

• Recruitment and Selection

• Sales data analysis

• Selling techniques

• Business analysis

• Customer service principles

Behavioural Competencies