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Business Manager



East London, ZA

Date:  15-May-2021

Requisition No & Talent Acquisition Contact

105293 - Mandlakazi Gumede


East London

Closing Date

20 May l 2021

Job Family

Sales And Services

Career Stream

Relationship Management

Leadership Pipeline

Manage Self: Professional

Job Purpose

  • To develop and maintain strong client relationships through ongoing strategic client portfolio management and understanding client’s strategic growth path to proactively develop solutions in collaboration with the SME’s across the Bank to meet the needs of the client.
  • Originate and identify opportunities, to cross sell for Business Bank and the broader Bank Group in line with strategic objectives of the Bank.

Job Responsibilities

  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
  • Originate and identify value business clients
  • Source new business in adherence with coverage disciplines, i.e. Opportunity Tracker
  • Plan and outline strategic objective for the portfolio
  • Management of client portfolio
  • Manage opportunity tracking tool
  • Achieve net profit growth for business
  • Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
  • Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets. 
  • Maximise Business Portfolio by cross selling opportunities and strengthen client relationship 
  • Provide accurate and reliable sales and service statistics.
  • Manage own development to increase own competencies 
  • Communicate client interactions and feedback to stakeholders with regards to client developments through call reports and face-to-face discussions
  • Initiate client scoping to gain client insights
  • Coordinate the creation of innovative solutions for specific product areas based on client feedback
  • Proactively manage credit facilities to ensure adequate limits are in place
  • Managed working capital on behalf of client, and escalated unresolved client issues
  • Manage complex relationships within support areas to ensure best outcome for both the client and the bank
  • Effective internal and external stakeholder relationship management
  • Initiate meeting with stakeholders, particularly, product specialists to track progress, manage expectations and ensure customers’ needs are met and exceeded

Essential Qualifications - NQF Level

  • Matric / Grade 12 / National Senior Certificate

Preferred Qualification

BCom Accounting, BCom Economics, Financial Management Degree, Financial Data Science Degree, CA, CFA, CIMA

Type of Exposure

  • Conducting root cause analysis
  • Analysing situations or data that requires an evaluation of multiple factors
  • Building and maintaining effective cross-functional relationships with internal and external stakeholders
  • Analysing and interpreting qualitative and quantitative data
  • Brainstorming ways of improving a product or situation
  • Challenging the status quo with a view to improving the environment or people's understanding
  • Conducting gap analysis
  • Coordinating and securing buy-in from internal stakeholders.
  • Comparing two or more sets of information
  • Providing professional advice/opinion

Minimum Experience Level

8 years experience in a sales or relationship management role in a banking environment.

Technical / Professional Knowledge

  • Banking procedures
  • Communication Strategies
  • Data analysis
  • Governance, Risk and Controls
  • Nedbank policies and procedures
  • Nedbank vision and strategy
  • Principles of project management
  • Relevant regulatory knowledge
  • Relevant software and systems knowledge
  • Cluster Specific Operational Knowledge

Behavioural Competencies

  • Becoming a Business Advisor
  • High-Impact Communication
  • Managing Work
  • Sales Disposition
  • Sales Negotiation
  • Qualifying Sales


Please contact the Nedbank Recruiting Team at +27 860 555 566


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