Branch Administrator: Stockbroking

Job Classification

Job Family

Investment Banking

Career Stream

Commercial Support

Leadership Pipeline

Manage Self: Technical

Job Purpose

To provide administrative and operational support into a regional stockbroking branch as well as Head Office in the support of the strategic goals of the stockbroking business unit.

Job Responsibilities

• Build and maintain sound relationships with both internal and external stakeholders by maintaining a high level of service to all stakeholders.
• Establish and maintain professional relationships with Head Office by leveraging off support to them and ensuring that service is delivered in line with expectation and within compliance.
• Ensure customer needs are understood and met through regular interaction; attending to their complaints promptly; meeting deadlines and following all instructions correctly.
• Establish and maintain sound working relationships with team by operate as an active team member.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practised and certifications obtained and/or maintained within specified time frames.

Essential Qualifications - NQF Level

Preferred Qualification

Relevant Business Diploma/Degree

Minimum Experience Level

3 years experience in an administrative role in Financial Markets

Technical / Professional Knowledge

Behavioural Competencies