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Relationship Manager: Insurance



Cape Town, ZA

Date:  13-Jan-2021

Nedbank Recruiting

Requisition Details & Talent Acquisition Contact

102681 - Debbie Fuyani


Cape Town - V&A Waterfront


Nedbank Wealth Insurance

Career Stream
Leadership Pipeline
Manage Self: Technical

Relationship Manager: Insurance / Insurance Broker

Job Purpose
To attain new and expand existing client base for Nedbank to grow the Nedbank brand and optimise revenue according to business objectives.
Job Responsibilities
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).
  • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
  • Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
  • Follow laid down processes in opening of accounts by using checklist and account opening matrix.
  • Complete weekly compliance training and assessment online to keep up to date on changes.
  • Keep relevant compliance Letter of Authority up to date and inform clients at each interaction.
  • Action daily control reports and attach correct documentation.
  • Identify new clients and their needs through needs analysis and provide a suitable solution.
  • Cross sell to existing clients by establishing need through financial fitness discussions.
  • Obtain referrals from existing clients as well as leads from other Business Units through area collaboration.
  • Ensure that every deal done is priced in line with Business Unit objective and strategy.
  • Generate revenue through charging for ad hoc services provided to clients.
  • Monitor and manage sales on a daily; weekly and monthly basis in order to achieve monthly targets.
  • Increase market share by converting secondary clients to primary clients and ensuring accounts are entrenched.
  • Participate in end of day discussion and apply recommendations from manager to optimise sales results.
  • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
  • Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
  • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
  • Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Maintain world class service standards when dealing with clients by listening; attending to their needs; keeping them in the loop and making things happen for them.
  • Ensure that client complaints and queries are resolved timeously by using relevant complaints system.
  • Adhere to the ask once promise to clients according to Nedbank strategy.
  • Build relationships with clients through regular contact and having an individual interest in them.
  • Network with internal stakeholders to collaborate in order to provide complete solution to clients.
  • Obtain regular feedback from clients by requesting completion of feedback forms.
  • Mitigate risk to Nedbank by identifyingand verifying clients manually or using relevant technology.
  • Adhere to clean desk policy to minimise risk of exposing client confidentiality.
  • Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.
FAIS Affected
FAIS Affected - Yes
Essential Qualifications - NQF Level
  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas/National 1st Degrees
Preferred Qualification

Bachelor of Commerce: Banking or accounting. FAIS qualification, Regulatory Examinations 1.

Minimum Experience Level

3 - 5 years working experience as an Insurance Broker in the Short Term Insurance space working with Commercial Insurance in the Banking/Financial Services Industry.

Type of Exposure
  • Working with a group to identify alternative solutions to a problem.
  • Sharing information in different ways to increase stakeholders understanding.
  • Building and maintaining effective cross-functional relationships with internal and external stakeholders
  • Managing customer expectations
  • Tracking cost against a budget
  • Interacting with diverse people
  • Interacting with external clients
  • Working in a fast-paced and changing environment
  • Working in a team
Technical / Professional Knowledge
  • Business terms and definitions
  • Data analysis
  • Governance, Risk and Controls
  • Nedbank policies and procedures
  • Relevant regulatory knowledge
  • Relevant software and systems knowledge
  • Business writing skills
  • Nedbank culture
  • Cluster Specific Operational Knowledge
  • Banking knowledge
Behavioural Competencies
  • Continuous Learning
  • Energy
  • Advancing Sales Discussions
  • High-Impact Communication
  • Managing Work
  • Sales Disposition
  • Sustaining Customer Satisfaction

Preference will be given to candidates from the underrepresented groups

Please contact the Nedbank Recruiting Team at +27 860 555 566


Please contact the Nedbank Recruiting Team at +27 860 555 566


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