CoE Specialist (BA)

Job Purpose

The Centre of Excellence (CoE) Specialist is a seasoned BA who will work in the BA Practice where we are responsible to:

• Manage the delivery of business analysis standards, practices, methods and techniques.
• Support the BA Practices that own and evolve the enterprise purpose of the business analysis discipline by setting standards, frameworks, and ways of working.
• Build and uplift the BA capability - ensuring consistency, quality, and maturity at scale.
• Continuously modernise the craft in alignment with business, technology, and people strategies.

Job Responsibilities

• Modernise and evolve BA practices to support agile, product-led, customer-centric delivery from strategy to execution.
• Define, maintain, and continuously improve BA standards, frameworks, templates, and guardrails aligned to strategy and best practice.
• Uplift the BA capability through structured skills assessments, training, learning pathways, coaching, mentoring, onboarding and clear role expectations.
• Embed data-led and AI-enabled analysis capabilities into BA standards and delivery practices (e.g., data literacy, metrics, management information definition, governance-by-design, and responsible AI),
• Partner with Tribes, Squads, Technical Product Owners and cross-functional practices to enable consistent ways of working while allowing contextual flexibility rather than centralised control.
• Enable quality delivery of business analysis across the organisation by providing consulting support across the requirements lifecycle, processes, and toolsets.
• Establish and lead Communities of Practice that connect practitioners, enable knowledge sharing, and continuously evolve standards, skills, and ways of working across the practice.
• Communicate regularly and transparently with practitioners and stakeholders to share direction, progress, decisions, and insights that enable alignment, clarity, and continuous improvement across the practice.
• Stay informed by industry trends, research, and thought leadership to continuously evolve the practice and keep it aligned with emerging best practices and future needs.
• Manage the IIBA® partnership by ensuring effective engagement, ethical use of IIBA resources, alignment with professional standards, and maximising value for the practice through learning, certification, and thought leadership opportunities

Essential (required minimum)

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees
• Certified Business Analyst Professional (CBAP IIBA®)

Preferred Qualification

• IIBA Endorsed Certification – e.g. FTI Advanced Diploma in Business Analysis (AdBA). 
• National Certificate in Business Analysis (NCBA) – MICT SETA NQF6.
• Scaled Agile Framework (SAFe) training from a recognised institution (SAFe for Teams and SAFe POPM).

Preferred Certifications

• Member of the International Institute of Business Analysis

Minimum Experience Level

• 8 - 10 years proven business analysis experience at a senior level on complex, enterprisewide projects.  
• 2 – 3 years demonstrable working knowledge of PowerBI and management information.
• 1 - 2 years demonstrable working knowledge of Artificial Intelligence in terms of GenAI tools, ML concepts, governance, prompt engineering, building models, etc.
• Must have Financial Services experience, preferably a Bank (Advantageous experience - not a disqualifier)
• 5 - 8 years Agile project experience.
• Proven track record of managing business analysis practice capabilities.
• Proven track record of creating and presenting business analysis training.