Jobs at Nedbank

Business Analysis Practice Lead (6910, ZA)

Job Purpose

The ePABA Practice is seeking an experienced Business Analysis professional to strengthen and evolve the Business Analysis capability across Nedbank.

The role is positioned within the ePABA Practice and is not dedicated to a specific project, squad, product, or delivery team.

The successful candidate will be responsible for advancing Business Analysis standards, frameworks, governance, methods, capability development, quality assurance, and thought leadership across the organisation.

This role requires a deep understanding of Business Analysis principles and practical experience across all BABOK knowledge areas, combined with modern Business Analysis capabilities such as Agile delivery, AI-enabled analysis, data-driven decision making, digital collaboration, design thinking, and prototyping.

The role operates as a trusted advisor and capability enabler, supporting practitioners, leaders, and stakeholders across the enterprise.

What You Will Be Accountable For

Practice Development & Governance

Develop and maintain Business Analysis frameworks, standards, methodologies and guidelines.
Define and continuously improve BA governance processes.
Establish and maintain quality assurance mechanisms for BA deliverables.
Facilitate Practice reviews and maturity assessments.
Drive consistent adoption of BA standards across the organisation.
Identify and introduce leading Business Analysis practices

Methodology & Ways of Working

Establish standards for:
- Discovery
- Requirements management
- User stories
- Business rules
- Feature definition
- Acceptance criteria
- Backlog management
- Solution assessment
Promote effective use of:
- Jira
- Confluence
- Miro
- BPMN
- AI-enabled analysis techniques

Modern Business Analysis

Drive adoption of modern Business Analysis practices including:
- Artificial Intelligence for Business Analysis
- Prompt Engineering
- AI-assisted requirements analysis
- Process Mining
- Data Analysis and Insights
- Design Thinking
- Customer Journey Mapping
- Service Design
- Digital Prototyping
- Product Thinking

Practice Support Services

Provide expert advisory services to:
- Business Analysts
- Product Owners
- Practice Leads
- Delivery Leaders
- Business Stakeholders
Support complex initiatives through:
- Framework guidance
- Facilitation
- Requirements review
- Quality assurance reviews
- Coaching and mentoring

Minimum Experience Requirements

10+ years Business Analysis experience.
Minimum 3 years within a Centre of Excellence, Practice, Capability, Governance or Professional Services environment.
Experience building or improving Business Analysis standards and methods.
Experience mentoring and coaching Business Analysts.
Experience facilitating Communities of Practice.

Knowledge

Demonstrated practical application of all BABOK Knowledge Areas:
- Business Analysis Planning and Monitoring
- Elicitation and Collaboration
- Requirements Life Cycle Management
- Strategy Analysis
- Requirements Analysis and Design Definition
- Solution Evaluation

Tools

Required:
- Jira
- Confluence
- Miro
- Visio
- Microsoft 365
- Co-pilot/Claude
Advantageous:
- ARIS
- Figma
- Power BI
- Azure DevOps

Qualifications

Required:
- Degree or Advanced Diploma
Preferred:
- CBAP
- CCBA
- AAC
Advantageous:
- TOGAF
- Business Architecture
- Lean Six Sigma
- BPM Certification
- AI Certification

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Branch Manager: Independence Avenue (Windhoek, NA)

People Specification

An experienced and client-focused banking leader with strong relationship management, sales, and people leadership capabilities. The ideal candidate demonstrates the ability to drive business growth, deliver tailored financial solutions, manage risk and compliance effectively, and lead high-performing teams through coaching, collaboration, and continuous improvement. They are commercially astute, customer-centric, and committed to delivering exceptional service while fostering a positive, high-performance culture aligned to organisational values and strategic objectives.

Candidates who form part of designated categories in terms of the Affirmative Action Act 29 of 1998 are encouraged to apply.

Job Purpose

To lead and develop a high-performing client banking team by driving business growth, delivering client-centric financial solutions, managing risk and compliance, and fostering a culture of service excellence, collaboration, and continuous improvement to achieve strategic business objectives.

Leadership Pipeline

Manager of Others

Job Responsibilities

Drive team performance to achieve targeted product, service, revenue, and client management objectives as measured through relevant systems and contribution metrics.
Ensure achievement of quality, service, and turnaround standards through effective application of approved systems, processes, procedures, and protocols.
Understand clients' business, personal, and household needs and support the delivery of tailored financial solutions and exceptional client service.
Build, maintain, and oversee strong client relationships across low to high-value portfolios, ensuring relevant, client-centric engagement and positioning the bank as the preferred financial partner.
Lead teams to identify sales and solution opportunities, deepen client relationships, and create client advocates.
Support and monitor quality client engagements and ensure prompt resolution of escalated client complaints.
Apply and enforce the bank's risk, credit, compliance, and governance requirements, including completion of mandatory compliance training and ensuring team adherence.
Manage client expectations in line with risk and credit policies while ensuring compliance with all relevant standards and regulatory requirements.
Continuously improve team efficiency, effectiveness, operational performance, and service delivery through business optimisation initiatives and process improvements.
Ensure timely execution of tasks, responsibilities, and client activities assigned through relevant business systems.
Monitor team performance through regular reviews of work outputs and deliverables, implementing corrective action where required.
Coach, mentor, and develop employees by identifying performance gaps, providing ongoing feedback, and tracking improvement plans.
Create and maintain a collaborative, high-performance environment that promotes teamwork, knowledge sharing, engagement, and informed decision-making.
Build and sustain a capable workforce through effective recruitment, onboarding, retention, training, and succession planning practices.
Ensure team members understand, demonstrate, and uphold the organisation's vision, values, client-centric principles, and service culture.
Stay abreast of industry developments and stakeholder expectations to enhance team capability and business performance.
Drive transformation, diversity, and inclusion objectives through equitable people practices, supplier utilisation, talent management, and culture-building initiatives.
Participate in and act on culture survey feedback, implementing action plans that strengthen employee engagement and organisational performance.
Promote and support corporate social responsibility and community initiatives by encouraging active employee participation.

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees

Preferred Qualification

Bachelor's Degree in Business/ Finance/Commerce or Certified Associate of the Institute of Bankers, or NQF7 equivalent

Minimum Experience Level

Minimum seven years' banking experience
At least two years retail branch leadership experience

Technical / Professional Knowledge

Business terms and definitions
Communication Strategies
Governance Risks and Controls
Credit management principles and requriements
Principles of Financial Management
Banking procedures
Business Acumen
Relevant regulatory knowledge
Business writing
Microsoft Office

Behavioural Competencies

Adaptability
Aligning and Executing Sales Strategy
Coaching the Sales Team
Delegation and Empowerment
Driving Innovation
Guiding Sales Transformation
Making Sales Operations Decisions
Targeting Sales Opportunities

---------------------------------------------------------------------------------------

For any assistance or more info please contact the Nedbank Recruiting Team

+264 61 295 2155 / +264 61 295 2036

Namibia

Executive: Credit and Market Risk (Windhoek, NA)

Job Classification

Executive: Credit and Market Risk (E1)

Reporting to: Managing Director

Closing Date:23 October 2026

Job Family

Credit

Career Stream

Credit Collections

Leadership Pipeline

Manage Managers

Job Purpose

To lead and support managers in proactively identifying and managing high-risk credit portfolios, minimizing losses, and maximizing business growth opportunities. Effective portfolio management through monitoring risks, implementing corrective actions, setting performance targets, removing delivery barriers, and ensuring sustainable lending practices while managing the bank's credit and market risk exposure within the Treasury environment.

Job Responsibilities

Ensuring the Bank secures soundly based lending in line with the Bank’s business plans.
Ensuring strategies, policies and procedures are current (in line with market and client expectations) by monitoring market trends.
Assessing loan applications within own mandate.
Creating the necessary structure and processes by allocating appropriate resources to Past Due and Non-Performing portfolios collections.
Overseeing accounting impairments and regulatory reporting for loans and advances.
Overseeing credit and market risk management in the Treasury Middle Office, including regulatory reporting.
Ensuring policies and procedures are aligned to regulatory requirements by reviewing the policies in line with BASEL III and credit and market risk frameworks.
Supporting and sharing information and knowledge by providing professional input into Executive Committee and Asset and Liability Committee.
Chair of the Bank Credit Committee (weekly) and Deputy Chair of the Credit Risk and Monitoring Committee (monthly).
Keeping abreast with changes in the micro and macro-economic, political, legislative and social environment.

Job Responsibilities Continue

Provide strategic reporting and feedback to stakeholders through the presentation of Cluster Credit Committee reports, Board sub-committee credit reports, and exceptional reports and returns to shareholders and regulators on key risk and credit matters.

Abilities Requirements:

Establishing Strategic Direction
Leadership Skills
Managing Change
Driving Execution
Business Acumen
Strong decision making and problem-solving skills
Excellent communication & interpersonal skills
Ability to work independently, accurately and under pressure

People Specification

(Previously Disadvantaged Candidates are encouraged to apply)

Valid Police Clearance

Namibian citizenship

Preferred Qualification

Relevant post-graduate qualification (MBA, CA, CFA, FRM or equivalent).
Professional qualification in Risk Management, Finance, Accounting, Auditing, or a related field.

Minimum Experience Level

Minimum 10 years' senior management experience in banking, with significant exposure to Credit and/or Market Risk.
Strong understanding of financial analysis, risk assessment, and banking legislation.
Proven experience in risk strategy development, governance, and regulatory compliance.
Sound knowledge of Credit Risk, Market Risk, Capital Management, Liquidity Risk, and Basel frameworks.
Experience in strategic planning and engagement with Executive Management, Board Committees, and Regulators.
Knowledge of banking policies, procedures, and the Namibian legal and regulatory environment.

Technical / Professional Knowledge

Budget forecast assumptions
Business administration and management
Capacity planning
Change management
Financial Accounting Principles
Governance, Risk and Controls
Principles of project management
Relevant regulatory knowledge
Strategic planning
Management information and reporting principles, tools and mechanisms

Behavioural Competencies

Aligning Performance for Success
Building Partnerships
Decision Making
Influencing
Driving for Results
Planning and Organizing

---------------------------------------------------------------------------------------

For any assistance or more info please contact the Nedbank Recruiting Team



+264 81959 2000	Namibia

Senior Teller - Tsumeb (B5) (Windhoek, NA)

13 October 2026

(Vacancy)

Senior Teller (B5): Tsumeb

Closing date: 20 October 2026

Job Family

Sales and Services

Job Purpose

To create a unique client experience by attending to enquiries and teller related transactions, client queries,banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives.

Job Responsibilities

Responsible for withdrawals, deposits and transfers.
Booking cash in and out from Treasury to Central Cash.
Balancing of ATMs and monthly reconciliations.
Balancing of daily cash management.
Perform enquiries duties as required.
Provide sales leads and enable cross-selling of products by identifying opportunities, making suggestions, and referring clients to the relevant department.
Responsible for all client account enquiries.
Maintain customer account records, including account openings, closures, stop payments, stop orders and main file changes.
Issue account statements and credit cards.
Issue and encode bank cards
Perform daily balancing of working stock.
Carry out any other duties assigned by the Branch Manager.

Job Responsibilities Continue

Retention and expansion of client base.
Ensure client satisfaction through quality service delivery.
Cross-selling of the Bank’s products and services.
Maintain good administrative practices.
Demonstrate good interpersonal and communication skills.
Utilise computer systems effectively.
Ensure accuracy and attention to detail in all tasks performed.
Maintain excellent knowledge of the Bank’s products.

Minimum Requirements

Diploma or Degree in Finance, Banking, or a related field.
Minimum of five (5) years’ banking experience, including Teller experience.
Computer literacy with proficiency in MS Word, MS Excel, and MS PowerPoint.
Candidate will be required to work on Saturdays.
Valid Code of Conduct Certificate (not older than six (6) months).

Technical / Professional Knowledge

Customer service principles
Relevant product knowledge
Branch processes and procedures
Branch service offerings
Corporate Governance & Compliance
Cluster specific operations

Behavioural Competencies

Building Customer Loyalty
Applied Learning
Collaborating
Communication
Managing Work
Stress Tolerance
Quality Orientation

People Specification

Previously disadvantaged candidates are encouraged to apply.

(Only shortlisted candidates will be contacted).

---------------------------------------------------------------------------------------

For any assistance or more info please contact the Nedbank Recruiting Team



+264 81959 2000	Namibia

Manager: Recoveries (Pretoria, ZA)

Job Requisition Details

Requisition ID: 148130

Location: Menlyn Maine Indus Building, Pretoria

Closing Date: 16 October 2026

Talent Acquisition: Bongiwe Mchunu

Job Family

Business and Commercial Banking Credit

Career Stream

Credit Recoveries

Leadership Pipeline

Manage Others

FAIS Affected

Job Purpose

To maximise profit for Nedbank through effective recoveries and loss mitigation through enabling others.

Why Join Our Team

Join a high-performing Recoveries team where you will play a pivotal role in protecting the bank’s profitability through strategic recoveries, loss mitigation, and people leadership. This is an opportunity to lead a team of specialists, influence business outcomes, drive operational excellence, and contribute to innovative recovery solutions within a client-focused and values-driven environment. At Nedbank, you will be empowered to develop talent, champion transformation, and make a meaningful impact while advancing your own leadership career.

Job Responsibilities

Maximise profitability by managing 3rd party costs, timeous follow ups and appropriate action.
Explore innovative recovery avenues by improving collection methods and using effective and streamlined processes.
Ensure quality and accuracy of outputs checking work from direct reports, working within turnaround times and enforcing policies and procedures.
Ensure external stakeholders perform within the required standards by managing performance and costs in line with the Service Level Agreements (SLA).
Meet financial and operational targets (provisions / impairments) by planning (including budgeting), monitoring and reviewing performance then implementing action plans.
Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
Contribute to team effectiveness by following the recruitment process when recruiting talent.
Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g. rotation).
Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
Ensure transformational target are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
Address issues raised in culture surveys by participating in the development and implementation of action plans.
Create a client service culture through various required interventions.
Support and encourage staff to participate and support corporate responsibility initiative.
Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
Encourage team to generate innovative ideas and share knowledge.

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees

Preferred Qualification

Bachelor of Laws (LLB) Degree or a related legal qualification.

Minimum Experience Level

5 to 7 years' proven experience within a credit recoveries, collections, insolvency, legal recoveries, or loss mitigation environment.

Technical / Professional Knowledge

Business administration and management
Client service principles
Communication Strategies
Financial Accounting Principles
Governance, Risk and Controls
Relevant regulatory knowledge
Strategic planning
Business writing skills
Management information and reporting principles, tools and mechanisms
Industry specific knowledge

Behavioural Competencies

Aligning Performance for Success
Decision Making
Inspiring others
Building partnerships
Driving for Results
Planning and Organizing

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Product Manager Travel and Entertainment (Johannesburg, ZA)

Job Requisition Details

Requisition ID: 148240

Location: Johannesburg, Gauteng

Closing Date: 22 October 2026

Talent Acquisition: Bongiwe Mchunu

Job Family

Business and Commercial Banking - Card Issuing

Career Stream

Project, Process and Product

Leadership Pipeline

Manage Self: Professional

FAIS Affected

Job Purpose

The Product Manager for T&E is responsible for the strategy, development, and performance of travel and entertainment-related products. Business Travel Account and American Express Corporate cards, VPayment, Nedrecon and Nedbiz Expense Management, BillThru, travel integrations, and value‑added services). The role ensures the product meets client needs, drives revenue growth, and remains competitive in the market. bility to define and execute product strategy and roadmap.

Why Join Our Team

Join a dynamic and forward-thinking team that is shaping the future of Travel & Entertainment payments and expense management within Business and Commercial Banking. As the Product Manager: Travel & Entertainment, you will have the opportunity to drive innovative product solutions, influence strategic direction, and collaborate with diverse stakeholders across the organisation. This role offers exposure to leading commercial payment technologies, digital innovations, and customer-centric product development, while enabling you to make a meaningful impact on client experience, business growth, and market competitiveness.

Job Responsibilities

Implement business change initiatives by introducing; managing; making (people change; technological change; process change) happen and keeping Management Information updated.
Identify; understand and agree the direct and indirect impact of business change initiatives by researching; interviewing affected stakeholders and applying end to end skills set.
Monitor for continuous improvement by observation; analysing data and providing ongoing feedback.
Ensure compliance (brand/reputation/other risks) by enforcing regulations; policies and procedures and understanding link from policy - process- system - operating procedures.
Contribute to updates of standards; policies and procedures by meeting with respective stakeholders; agreeing and recommending changes and sending emails confirming the enhancements.
Provide innovative solutions for updating processes by defining procedures and facilitating workshops with stakeholders.
Identify the business issue by observation; analysing management reports and requests from EXCO.
Identify cost/time/quality/risk aspects of the business issue by investigating the business benefits or problems.
Set expected performance output by meeting and agreeing with management.
Obtain and secure stakeholder buy-in to solution by presenting alternative solutions and recommending the best solution.
Manage internal and external stakeholders by regular meetings and agreeing deliverables.
Recognise performance improvements by acknowledgement of business improvements from other stakeholders.
Build trusting relationships with stakeholders by open communication; conducting one-on-one meetings and accepting their input.
Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
Identify training courses and career progression for self through input and feedback from management.
Ensure all personal development plan activities are completed within specified timeframe.
Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Technica Skills Required

Payments & Card Systems Knowledge.
Data & Business Analytics.
Expense & Travel Ecosystem Integration.
Digital & API Knowledge.
Product Development & Agile.
Risk, Fraud & Compliance Technology.
Financial & Commercial Systems.
Virtual Cards and Embedded Ecosystems.
Experience with travel data reporting and booking tools.
Card Schemes and Payment Industry knowledge.
Digital payments and commercial banking as preferred industry experience.

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees

Preferred Qualification

Essential Qualifications

Matric / Grade 12 / National Senior Certificate.
Advanced Diploma, Bachelor's Degree, or equivalent NQF-aligned qualification in Business, Commerce, Finance, Marketing, Information Systems, or a related field.

Preferred Qualification

Postgraduate qualification in Business Management, Finance, Commerce, Product Management, Strategy, or a related discipline.

Minimum Experience Level

3–5 years’ relevant experience in product management, product development, financial services, payments or a closely related environment.
Demonstrated experience managing a product across its lifecycle, from proposition/development through implementation, optimisation and ongoing performance.
Experience working across multiple stakeholders and disciplines.
Strong commercial and analytical capability, including interpreting product performance, customer behaviour and financial outcomes.
Ability to translate customer and business needs into product requirements.
Strong stakeholder management and cross-functional collaboration.
Understanding of governance, risk and compliance requirements relevant to the product environment.
Sound communication and presentation skills.

Technical / Professional Knowledge

Communication Strategies
Data analysis
Industry trends
Principles of financial management
Relevant regulatory knowledge
Decision-making process
Cluster Specific Operational Knowledge
Governance, risk and controls

Behavioural Competencies

Customer Focus
Decision Making
Facilitating Change
Initiating Action
Innovation
Technical/Professional Knowledge and Skills

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Service Consultant (Cape Town, ZA)

Job Requisition detail

Req: 148225

Role: Service Consultant

Area: Tyger Valley

Advert closing date: 20/10/26

Job Family

Sales and Service

Career Stream

Client Service

Leadership Pipeline

Manage Self: Technical (MST)

FAIS Affected

FAIS Affected - Yes

Job Purpose

To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.

Job Responsibilities

Client Engagement:

Address any concerns relating to the queue flow or digital devices.
Assist client to download online applications and resolve any log in issues.
Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
Educate clients and potential clients on how to subscribe and service their account.
Educate clients on self-service, digital functionality and features.
Facilitate a conversation with the client to assist them to complete their service needs online.
Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
Meet, greet, establish and clarify client needs and verify documentation and direct clients.
Nurture strong, long-standing client relationships.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

Accept and service cash transactions over the counter.
Action control check list applicable to teller, enquiries and foreign functions daily.
Balance and secure branch stock holding (e.g. cards).
Control the queuing process and prioritise clients with special needs.
Destroy old stock (e.g. cards) identified by reports.
Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

Mitigate risk by controlling counter and drop safe limits according to policy.
Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

Diploma

Preferred Qualification

Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

Customer service principles
Product Knowledge
Problem solving skills
Relationship management
Nedbank security policies and procedures
Governance, Risk and Controls
Forex product

Behavioural Competencies

Building Customer Loyalty
Earning Trust
Collaborating
Managing Work
Adaptability
Stress Tolerance
Continuous Learning

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Platform Owner - Postilion (Johannesburg, ZA)

Job Classification

Platform owner - Postilion 147441

Closing date - 31 August 2026

Job Family

Information Technology

Career Stream

IT Operations

Leadership Pipeline

Manage Self: Technical

Job Purpose

The Platform Owner is accountable for the end-to-end ownership, strategic direction, operational resilience, and sustainability of the Postilion ecosystem and associated card payment platforms. This includes ensuring the platform delivers measurable business value while remaining secure, scalable, compliant, highly available, and cost effective.

The role acts as the primary technology owner for the Postilion landscape, including transaction switching, acquiring, issuing, ATM, POS, eCommerce, clearing, settlement, reconciliation, and scheme integrations. The Platform Owner balances business demand, technology evolution, operational stability, regulatory compliance, vendor management, and financial stewardship across a high-volume transaction processing environment.

The role works closely with Product Owners, Architects, Engineering, Operations, Card Business, Risk, Finance, Card Schemes, PSPs, FinTech partners, and ACI Worldwide to ensure the platform supports current and future business strategies.

Job Responsibilities

Platform Strategy & Ownership

Define and maintain the Postilion platform vision, roadmap, and target architecture aligned to business and technology strategy.
Own the end-to-end lifecycle of the Postilion ecosystem, including upgrades, modernization, scheme mandates, certifications, and lifecycle management.
Drive strategic evolution of Postilion Realtime, PostBridge, Postilion Office, settlement, reconciliation, and integration components.
Ensure the platform remains scalable, resilient, secure, and reusable across acquiring, issuing, ATM, merchant, and digital payment channels.
Identify opportunities to improve transaction processing efficiency, customer experience, operational effectiveness, and platform reliability.
Ensure readiness for emerging payment technologies, digital channels, and card scheme requirements.

Governance & Accountability

Establish and enforce platform standards, architectural guardrails, and non-functional requirements covering performance, resilience, recoverability, and security.
Ensure compliance with Visa, Mastercard, PCI-DSS, EMV, BankservAfrica, and applicable regulatory requirements.
Maintain accountability for platform governance, operational risk management, audit readiness, and remediation of identified findings.
Ensure effective governance of transaction routing, settlement integrity, balancing controls, reconciliation processes, and cryptographic key management.
Oversee delivery of card scheme mandates, certification requirements, and regulatory changes.

Delivery & Execution

Translate business demand into platform capabilities and technology outcomes in partnership with Product Owners and Engineering teams.
Prioritize platform investment across business initiatives, technical debt reduction, modernization, resilience improvements, and regulatory obligations.
Lead delivery across multiple teams supporting acquiring, issuing, ATM, merchant, and digital payment services.
Oversee major platform upgrades, migrations, infrastructure refreshes, and strategic transformation initiatives.
Coordinate certification and implementation activities with schemes, processors, PSPs, merchants, and third-party providers.

Operational Excellence

Accountable for platform stability, transaction processing performance, service availability, and operational resilience.
Ensure effective monitoring and management of authorization performance, transaction throughput, settlement processing, and reconciliation activities.
Lead major incident resolution, problem management, root cause analysis, and remediation activities.
Ensure robust business continuity, disaster recovery, and capacity planning capabilities.
Drive continuous improvement through automation, monitoring, and operational maturity initiatives.

Job Responsibilities Continue

Vendor Management

Manage vendor contracts, software licensing, maintenance agreements, renewals, and commercial negotiations.
Lead operational and executive governance forums with ACI to review service delivery, support performance, roadmap alignment, and strategic initiatives.
Monitor vendor performance against SLAs, support commitments, and contractual obligations.
Drive escalations and resolution of major incidents, software defects, and strategic initiatives requiring vendor involvement.
Evaluate vendor roadmaps and identify opportunities for platform improvement, cost optimization, and modernization.
Coordinate vendor resources during platform upgrades, certifications, major incidents, and transformation programmes.

Stakeholder Management & Leadership

Act as a trusted advisor to senior business and technology stakeholders.
Communicate platform strategy, operational risk, vendor performance, and investment priorities to governance forums.
Build strong relationships with card schemes, payment processors, regulators, PSPs, FinTechs, and strategic vendors.
Mentor and develop teams to build and sustain Postilion and payments domain expertise.
Promote a culture of accountability, operational excellence, and continuous improvement.

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate
Professional Qualifications/Honour’s Degree

Preferred Qualification

IT Related Degree or Diploma

Minimum Experience Level

Bachelor's Degree in Computer Science, Information Systems, Engineering, or related discipline.
10+ years' experience in payments and card technology environments.
8+ years' experience in platform ownership, payment systems leadership, or large-scale transaction processing environments.
Expert knowledge of Postilion Realtime, PostBridge, Postilion Office, settlement, reconciliation, and transaction switching capabilities.
Extensive experience in acquiring, issuing, ATM, POS, eCommerce, authorization, clearing, settlement, and reconciliation processes.
Strong understanding of ISO8583 messaging and payment processing architectures.
Proven experience managing high-volume, mission-critical transaction processing platforms.
Experience managing strategic vendor relationships, including ACI Worldwide or equivalent payment technology providers.
Strong knowledge of Visa, Mastercard, EMV, PCI-DSS, and card scheme compliance requirements.
Experience leading platform modernization and payment transformation initiatives.

Key Skills & Competencies

Deep Postilion and card payments domain expertise.
Strategic platform ownership and roadmap management.
Strong vendor governance and commercial management capability.
Knowledge of card scheme operations and compliance requirements.
Payment platform architecture and modernization leadership.
Financial and commercial acumen.
Executive stakeholder management and communication.
Incident management and operational resilience leadership.
Strong governance and accountability mindset.
High levels of ownership, resilience, and accountability in complex, high-impact environments.

Technical / Professional Knowledge

Networking
Storage area network infrastructure
Database Knowledge
IT Risk and security principes
Disaster Recovery & Business continuity standards
Information systems and technology

Behavioural Competencies

Technical/Professional Knowledge and Skills
Decision Making
Building Partnerships
Managing Work
Influencing
Work Standards
Continuous Learning

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Head of Finance:GBS Finance Operations (Johannesburg, ZA)

Requisition Details and Talent Acquisition Contact

REQ ID: 147370 - Michelle Thabethe

Location: Sandton

Cluster: Group Finance - GBS FINANCE FUNCTION MANAGEMENT AND BI

Closing date: 04 September 2026

Job Family

Finance

Career Stream

Accounting

Leadership Pipeline

Manage Managers

Job Purpose

To manage general ledger integrity and direct, add value and enable financial reporting, planning and disclosure, through effective consolidated financial; reporting and controls across all financial transactions, input from of business functions, companies or automated system calculations; in line with Nedbank business strategy.

Job Responsibilities

Lead a diverse and multi-disciplinary team across Financial Operations in support of the objectives of the Group Business Services Centre of Excellence, Group Finance and Nedbank group.
Develop strategic goals for the team and finance operations that enables financial consolidation to reporting standards are financial consolidation principles and practise.
Maintain and enhance the SAP S/4 HANA and related system landscape to ensure effective efficient automated delivery of financial consolidated positions.
Develop financial controls across end-to-end financial flows in conjunction with risk, ethics and IFRS to ensure that audit and regulatory requirements are established and adhered to.
Provide meaningful recommendations, explanations and highlights of concerns or anomalies by analysing and interrogating system, process and people improvements together with financial information.
Manage the delivery of information and analysis related to interim, annual and internal audit.
Ensure accurate and timeous budgets are submitted and reviewed by ensuring that they align with key economic indicators and group strategic initiatives.
Ensure accurate financial results by reviewing reconciliations and following up on unreconciled items.
Stay aligned with latest technology updates and industry trends and adoption of AI to improve and optimise workflow and processes.
Consolidate financial reports,attest to their accuracy and make value added recommendations by using information from various sources.
Provide relevant intellectual capital and manage the delivery of project enhancements and innovation with adherence to Project Implementation (PI) cycles.
Understand and meet stakeholder requirements through ongoing engagement.
Assist in the achievement of group collaboration initiatives by identifying opportunities to create beneficial partnerships and synergies.
Ensure relevant, best practice analysis and reporting by providing ongoing guidance and coaching to the team.
Meet deadlines and targets through prioritising effectively, planning and communicating.
Maintain high standards of analysis and reporting within defined timeframes by planning,organising and monitoring workflow.
Contribute to intellectual capital development by providing continuous motivation, mentoring, coaching and on the job skills training.

Job Responsibilities Continue

Achieve business objectives within a specific time frame by scheduling and coordinating
Manage defined risks in the finance function and risk categories at targeted levels by adhering to internal and external guidelines/policies/ procedures/business rules/compliance and governance requirements.
Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
Identify training courses and career progression for self through input and feedback from management.
Ensure all personal development plan activities are completed within specified timeframe.
Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.Green Strategy).
Seek opportunities to improve business processes and systems by identifying and recommending effective ways and technologies that will add value to Nedbank.

Essential Qualifications - NQF Level

Professional Qualifications/Honour’s Degree

Preferred Qualification

Chartered Accountant

Minimum Experience Level

5 years in financial management preferably in the financial services industry and 3 years managing others.

Technical / Professional Knowledge

SAP ECC and BPC
Banking procedures
Business Acumen
Cluster specific operations
Data analysis
Governance, Risk and Controls
Industry trends
Relevant regulatory knowledge
Relevant software and systems knowledge
Remuneration policies and principles
Research methodology
Behavioural Competencies

Behavioural Competencies

Building Partnerships
Earning Trust
Communication
Decision Making
Planning and Organizing
Quality Orientation

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Specialist: Exchange Control Compliance (Johannesburg, ZA)

Requisition Details and Talent Acquisition Contact

REQ ID: 147262 - Michelle Thabethe

Location: Sandton

Cluster: Group Compliance - GC MLRO AND CONDUCT MONITORING

Closing date: 20 August 2026

Job Family

Governance And Compliance

Career Stream

Compliance

Leadership Pipeline

Manage Self: Professional

Role Purpose

The Specialist: Exchange Control Compliance provides practical regulatory advisory, monitoring, and evaluation support across Group Compliance Monitoring to the Nedbank Group (South Africa and Nedbank Africa Regions)

This role applies to solid technical knowledge of Exchange Control legislation, the Authorised Dealer requirements and Nedbank’s Exchange Control Policy, Risk Management Framework and Compliance Monitoring Methodology to assess whether Excon obligations have been translated into effective operational controls.

The Specialist executes risk-based Excon monitoring reviews, evaluates the adequacy and effectiveness of controls, supports the resolution of Excon findings and incidents, and provides clear reporting on Excon compliance risk, thereby supporting the protection of Nedbank’s Authorised Dealer licence, regulatory standing and client trust.

Accountabilities

Exchange Control Advisory & Support

Analyses Excon controls against Exchange Control obligations, internal Excon policies, the Authorised Dealer Manual, regulator directives, circulars and related operating requirements to determine whether regulatory requirements have been appropriately interpreted and translated into operational controls.
Provide clear interpretation of Excon regulatory requirements and respond to routine compliance queries, escalating complex interpretation, regulator engagement or policy matters to Senior Specialists, Managers, Group Excon or Legal as required.

Regulatory Implementation & Change Enablement

Assist in interpreting new or amended Excon requirements and support their implementation through risk assessments, control mapping, procedure updates, checklists and stakeholder communication.
Contribute to Excon regulatory change impact assessments, including changes affecting cross-border payments, applications, correspondence, reporting systems, systems enhancements and regulator-driven programmes.
Support Excon training and awareness activities by identifying monitoring themes, control weaknesses, recurring findings and practical examples for business learning.

Risk Assessment & Control Testing

Participate in Excon compliance risk assessments and document or validate controls in the Compliance Risk Management Plan (CRMP) or equivalent control documentation.
Analyse the adequacy of Excon controls by confirming that controls exist, are appropriately designed, align to the correct interpretation of the applicable regulatory requirement and can be evidenced through a clear audit trail.
Perform effectiveness testing, sample testing and data-driven testing over Excon controls, including manual, automated and system-output controls, in line with the Compliance Monitoring Methodology.
Document control weaknesses, root causes, ratings, management actions, due dates and dependencies, ensuring findings are tracked through the approved findings management process.

Exchange Control Monitoring & Evaluation

Execute Exchange Control monitoring activities in line with the annual coverage plan, formal review scope, ad hoc requests, regulator concerns, incidents, emerging Excon risks and coordinated assurance priorities.
Monitor and evaluate controls relating to, where applicable, cross-border transaction reporting, BOPCUS and BOPCARD submissions, rejected transaction remediation, Evidence of Importation, foreign incoming loans, Foreign Currency Accounts, Customer Foreign Currency Accounts, non-resident accounts, Vostro accounts, allowances, Forward Exchange Contracts, blocked or restricted clients, applications and regulator correspondence.
Assess whether business-as-usual and remediation populations are appropriately identified, sampled, tested and concluded on using a risk-based approach.
Prepare clear monitoring reports that set out the scope, approach, testing performed, conclusions, control failures, root causes, recommendations, agreed management actions and overall compliance view.

Accountabilities Continued

Incident, Breach & Findings Support

Assist with documenting, investigating and tracking Exchange Control incidents, breaches, regulatory findings, internal audit issues and compliance monitoring findings until resolution and findings assurance.
Support the raising of non-compliance incidents where Excon legislative requirements, controls, reporting obligations or regulator expectations have not been met.
Gather, evaluate and retain evidence relating to Excon findings, including management confirmations, closure documentation, system outputs, reconciliations, applications, correspondence and relevant transaction records.
Support management in developing SMART remediation actions, including tactical controls where strategic system enhancements are required.

Stakeholder Collaboration, Reporting & Governance

Work closely with business, cluster compliance, Group Compliance Monitoring, Group Excon, Risk, Legal, Group Internal Audit, Technology and operational teams to support coordinated assurance over Excon requirements.
Provide practical, timely and reliable Excon compliance insights to governance forums, management reports and monitoring dashboards.
Track and interpret Excon compliance risk indicators, recurring themes, unresolved findings, regulator interactions and emerging risks to inform monitoring priorities and management reporting.
Maintain professional working relationships with stakeholders by providing balanced compliance challenge, clear recommendations and evidence-based conclusions.

Essential Requirements

5+ years’ compliance, risk, audit, legal, operations or regulatory experience in financial services, with demonstrable exposure to Exchange Control or cross-border banking requirements.
Working knowledge of Exchange Control legislation, the Currency and Exchanges Act, Exchange Control Regulations, Authorised Dealer Manual, SARB Financial Surveillance requirements, circulars, directives and regulatory reporting obligations.
Relevant degree or qualification in Law, Risk, Compliance, Finance, Business, Audit or a related field, or equivalent compliance experience.

Advantageous Requirements

Experience with Exchange Control monitoring, assurance, audit, regulatory inspections, Excon applications, regulatory reporting or cross-border payments controls.
Membership or certification through a recognised compliance, risk, audit or financial crime professional body.

Technical Expertise

Exchange Control Regulatory Knowledge
Compliance Advisory in Excon Operations
Excon Compliance Risk Assessment
Monitoring and Testing Execution
Data, Systems and Reporting Insight
Findings, Incident and Breach Management

Leadership Capabilities (Skills)

Collaboration & Influence (Intermediate) - Ability to build trust and work effectively across compliance, business, risk, legal, technology and assurance teams.
Decision-Making (Foundational/Intermediate) - Ability to make informed operational compliance decisions within defined limits and escalate complex matters appropriately.
Change Agility (Intermediate) - Ability to adapt to regulatory change, amended Excon requirements, system changes and evolving business processes.
Continuous Learning (Intermediate) - Demonstrates commitment to deepening Exchange Control, monitoring methodology, data analytics and regulatory reporting knowledge.

Behavioural Competencies

Inspiring Excellence - Delivers Excon monitoring and compliance work accurately, reliably and on time.
Business Savvy - Understands how Exchange Control obligations affect business operations, client processes, systems and regulatory outcomes.
Connected Decision-Making - Balances regulatory requirements, operational realities, evidence and risk appetite when forming compliance views.
Cultivating Networks & Partnerships - Builds cooperative relationships with compliance peers, Group Excon, assurance providers and business stakeholders.
Ethical Practice - Upholds integrity, fairness, independence, confidentiality and professional scepticism in all Excon compliance activities.

Alignment Note

This profile follows the structure and seniority of the Specialist: Compliance job profile, including equivalent role purpose, accountabilities, experience requirements and capability headings.
The Exchange Control content has been tailored to Excon monitoring and evaluation, including regulatory advisory, adequacy and effectiveness testing, CRMP/control documentation, findings management, coordinated assurance, Excon KRIs, regulatory reporting and SARB FinSurv-related systems and requirements.
This document is intended as a formal draft for HR and business review and should be validated against current Nedbank role architecture, grading and HR terminology before final approval.

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Client Advisor (Mmabatho, ZA)

Requisition and Specialist Recruiter Information

REQ 1478135 - Twanette Coetser

Closing Date - 19 October 2026

Cluster and Location

Personal and Private Banking - Consumer Channel

Mmabatho, North West Province

Career Stream

Sales

Leadership Pipeline

Manage Self: Technical (MST)

FAIS Affected

FAIS Affected - Yes

Client Advisor

Job Purpose

Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

Respond to client needs by offering the right service and solution.
Build client trust by applying your expertise and experience to do good for your client.
Educate clients and potential clients on how to subscribe and service their account.
Treat clients with respect, build trust, show care and humility in all client interactions.
Help clients achieve their goals and grow financially.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Entrench clients and deliver value through cross selling.
Facilitate the sales process by informing clients of the product features and benefits.
Document client needs analysis and provide corresponding product solutions.
Obtain referrals from existing clients as well as leads from other business units.
Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
Collaborate with internal stakeholders to provide complete financial solutions for clients.
Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
Act with a client first mindset in all client engagements.

Nedbank Goals:

Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
Support the achievement of the sales and service strategy objectives and values.
Enable Nedbank's strategy of being financial experts who do good.
Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
Report suspicious transactions to the relevant department.
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Minimum Experience Level

2 - 3 years Retail/Banking Client Service, Sales, Relationship experience
2 - 3 years in a Customer Service / Client facing role

Essential Qualifications - NQF Level

Diploma

Requirements

Matric / Grade 12 / National Senior Certificate
Business Relevant Certificate or Diploma or Institute of Banking would be an advantage
120 FAIS Credit / FAIS Approved Qualification as the FAIS qualification list

Technical / Professional Knowledge

Product sales skills
Sales Strategies
Product Knowledge
Customer service principles
Nedbank policies and procedures
Customer relationship management

Behavioural Competencies

Building Customer Loyalty
Building Trusting Relationships
Sales Persuasion
Technology Savvy
Planning and Organizing
Adaptability
Applied Learning

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Principal: Property Finance Africa (Johannesburg, ZA)

Job Purpose

To originate, structure, execute and manage complex property finance opportunities across selected African markets, while building trusted client, partner and internal stakeholder relationships. The Principal is accountable for leading opportunities from strategic engagement and early-stage assessment through credit approval, financial close, portfolio stewardship and value realisation, within Nedbank risk appetite, governance and conduct standards.

The role will initially carry a focused mandate to work with the Divisional Executive and relevant East African stakeholders to size, structure and activate the East Africa opportunity. This includes identifying real-estate businesses and missed opportunities within the existing client base, establishing practical cross-bank origination and revenue-sharing mechanisms, determining participation and co-funding appetite, and defining migration criteria for opportunities that should move from term lending into structured Property Finance Africa solutions.

Job Responsibilities

Origination and client franchise development

Build and maintain a high-quality pipeline across priority property sectors, clients and jurisdictions.
Develop senior relationships with property companies, developers, investors, funds, financial institutions, advisers and ecosystem partners.
Identify client needs and convert them into bankable financing, investment, hedging, transactional banking and broader CIB opportunities.
Represent Property Finance Africa credibly in client engagements, industry forums and internal coverage discussions.

Transaction leadership and execution

Lead multidisciplinary deal teams through screening, due diligence, structuring, valuation review, financial modelling, credit submission, documentation, conditions precedent and financial close.
Structure local- and foreign-currency solutions appropriate to asset cash flows, country risk, tax, legal, regulatory and funding considerations.
Challenge key assumptions, identify downside risks and propose mitigants that create an acceptable risk-adjusted outcome for the client and Nedbank.
Coordinate internal specialists, including Credit, Legal, Tax, Treasury, Sustainability, Transactional Services, Operations and Compliance.

Credit, risk and portfolio stewardship

Prepare and sponsor clear, decision-useful credit papers and recommendations.
Ensure transactions comply with delegated mandates, applicable policies, risk appetite, country limits and approval conditions.
Monitor assigned exposures, covenants, asset performance, valuations, market developments and emerging risks.
Lead early intervention, restructuring or remediation where risk indicators deteriorate, and ensure accurate, timely reporting.

Commercial and financial performance

Deliver agreed balance-sheet deployment, revenue, return, fee and cross-sell outcomes within risk appetite.
Optimise pricing, capital usage, funding structure and ancillary revenue across the life of each relationship.
Maintain disciplined pipeline management and realistic forecasting of approvals, drawdowns and revenue.
Identify portfolio optimisation, refinancing, syndication, sell-down and distribution opportunities.

Leadership and capability building

Provide day-to-day leadership to deal teams and coach Senior Associates and Associate Principals in origination, analysis, structuring and execution.
Set clear work standards, allocate responsibilities appropriately and review outputs before submission.
Contribute to the development of sector knowledge, templates, playbooks, market intelligence and repeatable solutions.
Promote constructive challenge, inclusive teamwork, ethical conduct and accountability.

East Africa strategic assignment

Size, define and integrate the East Africa opportunity into the Property Finance Africa strategy and operating model.
Develop strategic client and stakeholder relationships to build a qualified and sustainable joint opportunity pipeline.
Unlock growth through portfolio optimisation, opportunity conversion and structured property finance solutions.
Enhance transaction structures and portfolio quality through risk-informed analysis and governance oversight.
Establish and embed commercial, funding, participation and operating frameworks that enable scalable collaboration between East Africa stakeholders and Property Finance Africa.

Essential Qualifications - NQF Level

Relevant bachelor’s degree in finance, commerce, economics, accounting, property studies, law, engineering or a related discipline.

Preferred Qualification

Chartered Accountant (SA), Chartered Financial Analyst, Masters Degree in Commerce, Sciences, Legal or other relevant field
Relevant postgraduate qualification, professional designation or specialist property-finance credential would be advantageous.

Minimum Experience Level

8-12 years relevant sector / industry experience is mandatory
5 or more years experience in the East African property market is mandatory
Substantial experience in property finance, corporate and investment banking, structured finance, real-estate investment or a closely related field.
Demonstrated experience originating and executing complex, material transactions through credit approval and financial close.
Demonstrated ability to lead multidisciplinary deal teams and engage credibly with senior executives, clients and risk stakeholders.
Experience working across African markets and with cross-border, multi-currency, tax, legal and regulatory considerations.
Experience in portfolio management, early-warning identification and restructuring would be advantageous.

Technical / Professional Knowledge

Property and corporate credit analysis, cash-flow assessment, financial modelling and sensitivity analysis.
Real-estate valuation methods, market analysis, leasing fundamentals and asset-level performance drivers.
Debt structuring, security packages, covenants, intercreditor considerations, syndication / participation and local- versus foreign-currency funding.
Credit process, risk-adjusted pricing, capital and return assessment, country and transfer / convertibility risk.
Facility documentation, conditions precedent, legal due diligence, tax considerations, compliance and sustainability requirements.

Behavioural Competencies

Strategic Mindset
Customer Focus
Driving Execution
Decision Making and Risk Management
Building Partnerships
Developing Talent

Employment Equity Statement

Preference will be given to individuals from underrepresented groups.

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Quantitative Analyst (Johannesburg, ZA)

Job Requisition Details

Requisition ID: 148293

Location: Johannesburg, Gauteng

Closing Date: 26 October 2026

Talent Acquisition: Bongiwe Mchunu

Job Family

Business and Commercial Banking

Career Stream

Relationship Analytics

Leadership Pipeline

Manage Self: Professional

FAIS Affected

Job Purpose

Support the development, refinement, testing, deployment, and maintenance of quantitative models, dashboards, and analytics solutions in accordance with group methodologies and/or industry best practices. Build foundational expertise in data science, risk modelling, and commercial acumen to enable independent delivery of high-impact solutions across the Nedbank value chain. They support senior quantitative analytics teams by collecting, cleaning, and analysing data that forms the foundation for complex quantitative solutions.

Job Responsibilities

Domain and Technical Expertise

Acquire and continuously develop/improve deep expertise in banking products, services and risk management.
Acquire and continuously develop/improve deep domain expertise in quantitative analytics and their application across various risk types and specialised functional.
Conduct research and analysis to build, maintain and continuously refine mathematical and statistical models and quantitative solutions.

Collaboration and Development

Leverage mentorship and guidance from Senior Quantitative analysts and the broader quantitative teams regarding best practices and research to calibrate and validate model and quantitative solution components.
Collaborate with senior quantitative analysts to commercialise quantitative models and embed them into production systems.

Model Design and Development

Contribute to the build and maintenance of domain specific models and quant solutions (e.g. credit, pricing, market risk, trading, liquidity, impairments).
Apply statistical and machine learning techniques to extract insights and improve model performance.
Ensure accuracy and stability of quantitative solutions and models (and or contributions) while considering the business impact.
Contribute to testing of components of complex quantitative solutions using multiple testing methods (e.g. back testing, stress testing, unit testing, integration testing, system testing, regression, black box, sanity, conformance, acceptance, forward etc.).
Analyse quantitative solutions or statistical models (e.g. machine learning, NLP, etc.) outputs using various techniques and methodologies.
Engineer and validate large datasets for model consumption, ensuring quality and integrity.

Documentation, Governance and Insight Generation

Translate quantitative solutions and model outcomes into actionable business insight and prepare communications (reports, presentations, etc.) tailored to different audiences to enable support and decision making.
Work within and across quantitative teams to document models, assumptions, methodologies, and other artefacts ensuring validity, reliability and explainability in the commercial and regulatory context within which the organisation operates.
Produce high-quality model documentation of methodologies, assumptions, and data lineage to support reperformance, audit trail as well as regulatory and internal governance requirements.

Delivery management

Work and collaborate within and across teams, senior analysts and digital/technology teams to develop, maintain, enhance and deploy scalable models.
Support senior analysts and broader quantitative teams in the business change management and capability development processes related to the deployment of model/quantitative solutions.
Ensure agile delivery, cross functional collaboration and deployment readiness of models.

Job Responsibilities Continue

People

Participate in multi-disciplinary/cross functional/business teams to design and deploy quant solutions.
Provide and receive peer reviews and constructive feedback.
Adopt a development mindset, demonstrating commitment, learning agility and an independent drive for continuous improvement and growth towards independent design and delivery of quantitative solutions.
Participate as a member of agile teams (sometimes multiple simultaneously) and deliver within continuously evolving strategic contexts and domain areas.
Actively contribute to a culture of innovation and continuous learning within the greater quant community.

Governance, Risk and Finance

Comply with both internal risk governance frameworks and external regulations, ensuring both integrity of quantitative solutions developed and adherence to conduct requirements (e.g., independence between model development and validation, SAS MRM Standards.)
Develop an understanding of the regulatory requirements and various standards (e.g. IFRS, Basel, etc.), ensuring their effective implementation in all relevant quantitative solutions and model development processes.
Participate in and provide technical support for the remediation of regulatory, validation, peer review, and audit findings.
Support model risk mitigation through robust validation, monitoring and remediation practices

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate
Professional Qualifications/Honour’s Degree

Preferred Qualification

Bachelor’s, Honours or master’s degree in mathematics, statistics, actuarial sciences, physics, computer science, engineering or another highly quantitative field.

Minimum Experience Level

0 (Graduate) - 3 Years experience
Some experience or exposure in a data driven/analytical environment advantageous.Some experience or exposure to any quantitative analytics or related research (even at tertiary level acceptable) is preferred. Exposure to banking regulations, accounting standards and/or financial accounting (e.g. financial statements, financial ratios, budgets, forecasts, interest rate theory, etc) preferred but not essential.
Ability to translate mathematical / statistical models and algorithms into code (e.g., Python, R, C++, Java, SQL, SAS, VBA, MATLAB, etc.)
Ability to independently deliver on tasks in a high-pressure environment
Excellent analytical skills, with strong attention to detail
Strong communication capabilities including visualisation
Ability to translate complexity into simplicity

Technical / Professional Knowledge

Demonstrates foundational understanding of quantitative methods and apply them to defined tasks; more complex analyses are completed with guidance and supervision.
Strong knowledge of probability and statistics
Technical understanding or exposure to statistical analysis and models
Strong analytical and problem-solving skills and ability to translate complex data and model / solution outcomes into business insights.
Proficiency or familiarity in programming languages (e.g. Python, R, C++, Java, SQL, SAS, VBA, MATLAB, etc.), with the ability to translate algorithms and mathematical or statistical models into flexible and scalable coding logic
Technical understanding or exposure to big data concepts, data structures, data storage, data extraction/mining.
Technical understanding or exposure of model lifecycle management i.e. development, validation, implementation, monitoring.
Technical understanding and exposure to AI/ML techniques and model explainability tools (e.g., SHAP, LIME etc.).
Some exposure to banking regulation and accounting standards preferred but not essential

Behavioural Competencies

Adaptability
Applied Learning
Communication
Continuous Learning
Continuous Improvement
Driving for Results
Influencing
Business Acumen

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Specialist: Credit Innovation (Johannesburg, ZA)

Job Requisition Details

Requisition ID: 148277

Location: Johannesburg, Gauteng

Closing Date: 21 October 2026

Talent Acquisition: Bongiwe Mchunu

Job Family

Business and Commercial Banking

Project, Process and Product

Career Stream

BCB System & Integration

Leadership Pipeline

Manage Self: Professional

FAIS Affected

Job Purpose

To identify and develop products and services in line with Nedbanks strategic objectives.

Why Join Our Team

Join a dynamic team at Nedbank where innovation, continuous improvement, and collaboration drive business success. As a Specialist: Credit Innovation, you'll play a key role in enhancing credit systems and processes, influencing strategic projects, and delivering solutions that improve efficiencies across Business and Commercial Banking. This is an excellent opportunity to work with industry-leading systems, engage with diverse stakeholders, and contribute to meaningful business transformation.

Job Responsibilities

System owner & Subject Matter Expert for various Credit Systems utilised within BCB.
Improve business results by participating actively in projects related to system and process enhancements across the organisation.
Control costs by managing the process of operational mandates and reviews.
Provide an overview of the book by developing and preparing portfolio review presentations based on Management Information Systems (MIS).
Provide feedback monthly by drafting business reports as at month end.
Manage credit or service-related queries within acceptable timeframes by resolving or reallocating to the subject matter experts.
Ensure trusting relationships with external vendors to protect Nedbank's reputation through regular communication, and fair treatment.
Ensure collaborative working relationships through regular, honest engagement with managers and direct reports, colleagues in other areas as well as external vendors.
Fulfil stakeholder requirements by ensuring that general and operational administrative functions are provided as and when required by Head Office.
Enable support to finance on special projects by investigating and interrogating systems and data elements.
Manage / contribute to projects as SME.
Design and manage incidents within the respective areas under SME control.
Design, test, implement new processes to ensure business efficiencies unlocked.
Automate processes presently followed in Front-line.
Distribute communications to Business.
Support business by providing training on systems and processes.
Creating and updating of user guides.
Ensure business effectiveness by proactively providing input into systems, processes and policies.
Ensure business continuity by management of the business continuity plan for BCB.
Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes.
Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
Address issues raised in culture surveys by participating in the development and implementation of action plans.
Create a client service culture through various required interventions.
Encourage team to generate innovative ideas and share knowledge.
Engage with internal and external Audit in their respective processes
Prepare, document and train staff following management actions as an outcome of Audit findings.

Type of Exposure

Working independently or with a group to identify alternative solutions to a problem
Sharing information in different ways to increase stakeholders understanding
Fixing data
Checking accuracy of reports and records
Drafting monthly reports
Building and maintaining effective relationships with internal and external stakeholders
Working with spreadsheets

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees

Preferred Qualification

NQF Level 5 or 6 qualification (Degree or diploma) that includes Banking related qualification(s)

Minimum Experience Level

Min 3 Years’ experience in working with ACM
In-depth understanding of Credit systems, policy and procedures
Knowledge and navigation of:
- ACM
- BI Portal
- Credit Risk Portal
- PowerBI
- DLP
- MS D365
- Co Pilot

Technical / Professional Knowledge

Communication Strategies
Data analysis
Governance, Risk and Controls
Industry trends
Principles of financial management
Principles of project management
Relevant regulatory knowledge
Relevant software and systems knowledge
Research methodology
Decision-making process

Behavioural Competencies

Customer Focus
Decision Making
Facilitating Change
Influencing
Innovation
Technical/Professional Knowledge and Skills

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Client Advisor (Johannesburg, ZA)

Requisition Details

REQ Number:148302

Closing Date: 23 October 2026

Location: Tembisa

Job Family

Sales and Service

Career Stream

Sales

Leadership Pipeline

Manage Self: Technical (MST)

FAIS Affected

FAIS Affected - Yes

Job Purpose

Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

Respond to client needs by offering the right service and solution.
Build client trust by applying your expertise and experience to do good for your client.
Educate clients and potential clients on how to subscribe and service their account.
Treat clients with respect, build trust, show care and humility in all client interactions.
Help clients achieve their goals and grow financially.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Entrench clients and deliver value through cross selling.
Facilitate the sales process by informing clients of the product features and benefits.
Document client needs analysis and provide corresponding product solutions.
Obtain referrals from existing clients as well as leads from other business units.
Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
Collaborate with internal stakeholders to provide complete financial solutions for clients.
Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
Act with a client first mindset in all client engagements.

Nedbank Goals:

Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
Support the achievement of the sales and service strategy objectives and values.
Enable Nedbank's strategy of being financial experts who do good.
Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
Report suspicious transactions to the relevant department.
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications - NQF Level

Diploma

Preferred Qualification

FAIS Approved Qualification

Minimum Experience Level

1 - 2 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

Product sales skills
Sales Strategies
Product Knowledge
Customer service principles
Nedbank policies and procedures
Customer relationship management

Behavioural Competencies

Building Customer Loyalty
Building Trusting Relationships
Sales Persuasion
Technology Savvy
Planning and Organizing
Adaptability
Applied Learning

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Specialist: Onboarding and Maintenance (Johannesburg, ZA)

Job Purpose

To execute and manage end-to-end product onboarding and maintenance requests, ensuring accurate, compliant and timely delivery across relevant banking products and systems. The role coordinates client and stakeholder requirements, documentation, dependencies and case progression through to completion, while proactively managing SLA, risk, quality and client experience. The role is also responsible for identifying opportunities to simplify processes, reduce rework and improve turnaround times

Job Responsibilities

Own and coordinate product onboarding and maintenance requests end-to-end,

Proactively managing requirements, dependencies, hand-offs, exceptions and escalations through to completion.
Support internal and external stakeholders with product applications, account and client profile opening, product onboarding and maintenance requests.
Capture, process and track onboarding and maintenance requests accurately on the relevant systems.
Coordinate documentation requirements, including document completion, signing, vetting and provisioning, where applicable.
Verify client and application information in accordance with applicable banking policies, procedures, FICA requirements and regulatory standards.
Ensure requests are complete, accurate and right-first-time to minimise rework, delays, operational risk and negative client impact.
Monitor requests through to completion, ensuring effective management of hand-offs and dependencies across relevant stakeholders and functions.

SLA, Pipeline and Service Delivery

Manage assigned requests within agreed Service Level Agreements (SLAs) and turnaround times.
Monitor SLA, turnaround time and ageing across assigned requests, proactively identifying bottlenecks, outstanding requirements and dependencies that may impact delivery.
Escalate exceptions, anomalies, delays and unresolved dependencies through the appropriate channels to enable timely resolution.
Maintain accurate case and workflow information to support visibility of pipeline, ageing, volumes and service performance.
Provide relevant operational information and Management Information (MI) to support monitoring of workload, service delivery and business performance.

Client and Stakeholder Experience

Deliver a positive client and stakeholder experience through responsive, accurate and professional service.
Provide proactive communication throughout the onboarding or maintenance journey, ensuring stakeholders have appropriate visibility of progress, outstanding requirements, dependencies and potential delays.
Respond to stakeholder queries timeously and take appropriate ownership of requests through to resolution.
Collaborate effectively with internal teams and stakeholders to resolve issues, remove bottlenecks and facilitate timely delivery.

Risk, Quality and Control

Minimise financial, operational and reputational risk by ensuring accuracy, completeness and compliance in all processing activities.
Apply applicable policies, procedures, FICA requirements, governance standards and controls throughout the onboarding and maintenance process.
Verify and authenticate relevant client information, documentation, reports, data and transactions as required.
Identify and escalate discrepancies, missing information, processing exceptions and control concerns through the appropriate channels.
Maintain accurate records and appropriate audit trails across relevant systems.

Job Responsibilities Continue

Operational Excellence and Continuous Improvement

Identify opportunities to simplify and improve onboarding and maintenance journeys, reduce manual intervention and rework, and improve turnaround time, quality, controls and client experience.
Recommend enhancements to processes, systems, tools, policies and procedures and support the implementation and adoption of agreed improvements.
Contribute to initiatives that improve workflow efficiency, digital enablement, operational capacity and service delivery.
Apply data and operational insights to identify recurring issues, bottlenecks and improvement opportunities.
Support effective utilisation of resources and minimise unnecessary operational expenditure.

Capability and Knowledge

Develop and maintain proficiency across relevant products, processes and systems to enable multi-product capability and operational flexibility.
Maintain current knowledge of banking products, onboarding and maintenance processes, applicable systems, policies and regulatory requirements.
Keep abreast of relevant legislation, regulatory requirements and industry developments that impact the role.
Share knowledge, learnings and process updates with team members to strengthen collective capability and consistency of execution.
Complete required learning, development and certification activities within agreed timeframes.
Seek feedback and development opportunities to continuously improve technical and professional capability.
Demonstrate Nedbank values through interactions with clients, colleagues and stakeholders and contribute positively to the achievement of team and business objectives.
Participate in and support relevant corporate and business initiatives.

Essential Qualifications - NQF Level

Advanced Diplomas/National 1st Degrees
Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Relevant tertiary qualification, including:

LLB
Financial Management
Business Administration
Commerce
Finance
Banking or related field

Essential Certifications

As required for the specific product, regulatory or operational environment.

Preferred Certifications

Relevant banking, regulatory, risk, compliance, operational excellence or process-improvement certification would be advantageous.

Minimum Experience Level

Relevant experience in banking operations, product onboarding, product maintenance, client servicing, transactional processing or a related operational environment.

Experience in the following would be advantageous:

Managing onboarding or maintenance requests end-to-end.
Working across multiple banking products, processes and systems.
Case or workflow management.
Client and stakeholder engagement.
SLA, turnaround-time and ageing management.
Risk, quality and control processes.
Identifying and implementing operational or process improvements.

Technical / Professional Knowledge

Banking knowledge and procedures.
Banking products and services.
Product onboarding and maintenance processes.
Administrative and transactional processing procedures.
End-to-end case and workflow management.
Relevant banking and workflow systems.
FICA and relevant regulatory requirements.
Governance, risk and controls.
SLA, turnaround-time and ageing management.
Data analysis and Management Information.
Client and stakeholder management.
Business terms and definitions.
Business writing and professional communication.
Documentation and information management.
Process improvement and continuous improvement principles.
Strong administrative and organisational capability.
Ability to develop proficiency across multiple products and systems.

Behavioural Competencies

Customer Focus
Communication
Collaborating
Accountability and Ownership
Initiating Action
Managing Work
Work Standards
Attention to Detail
Problem Solving
Continuous Improvement Mindset
Adaptability
Open to Continuous Learning

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

ServiceNow Developer (Johannesburg, ZA)

Job Purpose

The ServiceNow Developer is responsible for the design, development, configuration, enhancement, and support of ServiceNow applications and modules. The role involves working closely with business stakeholders, solution architects, and technical teams to deliver scalable and efficient ServiceNow solutions that support business processes and digital transformation initiatives

Job Responsibilities

Design, develop, configure, and customize ServiceNow applications and workflows.
Build and maintain ServiceNow modules, integrations, forms, catalogs, reports, dashboards, and automated workflows.
Develop and support ServiceNow ITSM, ITOM, HRSD, CSM, or other platform capabilities as required.
Create and maintain custom scripts, business rules, client scripts, UI policies, Script Includes, and Flow Designer automations.
Integrate ServiceNow with internal and external systems using REST, SOAP, APIs, and other integration technologies.
Troubleshoot, diagnose, and resolve platform issues and defects.
Participate in solution design sessions and provide technical recommendations.
Ensure development activities comply with ServiceNow best practices, governance standards, and security requirements.
Support platform upgrades, testing, deployment, and post-implementation activities.
Produce and maintain technical documentation and knowledge articles.
Collaborate with business analysts, product owners, and support teams to ensure successful solution delivery.

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate

Preferred Certifications

Essential

ServiceNow Certified Implementation Specialist (CIS), OR,
ServiceNow Certified Application Developer (if CSA held)

Advantageous

ServiceNow Certified System Administrator (if CAD held)
ITIL Foundation Certification

Minimum Experience Level

Minimum 4 years' experience as a ServiceNow Developer.
Proven experience developing and supporting solutions on the ServiceNow platform.
Experience with ServiceNow ITSM and related modules.
Experience with JavaScript, web technologies, and API integrations.
Experience working within Agile delivery environments is advantageous.

Technical / Professional Knowledge

ServiceNow Platform Administration and Development
JavaScript
Flow Designer
IntegrationHub
REST and SOAP Web Services
Service Catalog Development
Business Rules and Client Scripts
UI Policies and UI Actions
Reporting and Dashboard Development
ServiceNow Update Sets and Application Lifecycle Management
Agile/Scrum Methodologies
Version Control Practices

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Process Improvement Practice Lead (Johannesburg, ZA)

Requistion Details and Talent Acquistion Contact

REQ ID: 148124 - Michelle Thabethe

Cluster: Group Finance - GBS PROJECT BUDGETS

Location: Sandton

Closing date: 16 October 2026

Job Family

Project, Process and Product

Career Stream

Process

Leadership Pipeline

Manage Managers

Job Purpose

To lead large process engineering team, including work allocation, quality management and capability development, in order to support the planning, estimation and delivery of process improvement and process engineering work to agreed time, budget and quality targets, in accordance with organisational standards and senior stakeholder agreements.
Be able to provide input into the organization's strategy planning process and sets, and implements strategy for appropriate business cluster or area of responsibility.
To build and grow staff through the talent management process to ensure delivery excellence and strengthen process leadership, process improvement and process engineering capabilities.
Be able to execute business area operational requirements to ensure its compliance, viability and success.

Job Responsibilities

Define and execute the enterprise process strategy and roadmap, translating organisational priorities into a prioritised portfolio of process optimisation, standardisation, automation and transformation initiatives.
Establish and enforce the process management framework, governance, standards, methods, tools and decision rights, ensuring consistent application across business areas and delivery teams.
Own and govern the material process register, ensuring material processes, accountable process owners, dependencies, risks, controls and performance measures are accurately recorded, regularly reviewed and updated in line with organisational governance and reporting requirements.
Lead end-to-end process discovery, design and optimisation across organisational boundaries, removing duplication, complexity, control gaps and non-value-adding activities while improving customer and colleague outcomes.
Partner with senior executives, process owners, technology leaders, risk and control functions to agree process outcomes, resolve cross-functional constraints and secure decisions, funding and sponsorship for priority initiatives.
Define process performance measures, baselines and targets; use data, customer insights and operational intelligence to identify root causes, prioritise interventions and demonstrate measurable benefits.
Own the process improvement pipeline and benefits realisation approach, ensuring initiatives have clear cases for change, accountable owners, delivery milestones, adoption plans and sustainable value measures.
Direct and prioritise process resources across projects, squads and business-as-usual initiatives, balancing strategic value, capacity, dependencies and delivery risk to achieve agreed outcomes within budget, quality and timelines.
Embed risk, compliance and control requirements into process design; oversee control effectiveness, operational resilience and remediation of material process weaknesses.
Lead the Process function by setting clear accountabilities, allocating work, managing demand and capacity, assuring quality and driving productivity, consistency and continuous improvement.
Provide clear, timely executive reporting on process portfolio performance, strategic outcomes, benefits realisation, material risks, dependencies and decisions required, enabling informed leadership oversight and action.
Lead the Group Finance Business Process Management discipline, embedding end-to-end process ownership, lifecycle governance, standardised modelling and continuous improvement practices to strengthen process maturity and organisational performance.
Ensure direct reports understand and support Nedbank's vision, values and strategy and contribute to a culture of transformation including Continuous Service Improvement (CSI)
Champion process-led transformation and remain current on process management, automation, digital enablement and leading practices, applying relevant innovations to improve enterprise performance.
Lead the enablement, adoption and enterprise rollout of SAP Signavio process transformation tools, embedding consistent modelling, mining, analysis and collaboration practices while developing and transitioning team members into skilled process improvement specialists.
Ensure talent management processes and policies are adhered to for all staff
Ensure that strategic actions are delivered within planned budget, timeline and with expected quality.
Build a high-performing process capability through coaching, succession planning, professional development and quality assurance, while holding teams accountable for adherence to agreed standards, methods and tools.

Essential Qualifications - NQF Level

Advanced Diplomas/National 1st Degrees

Preferred Qualification

Relevant IT Degree and or Industrial Engineering and Leadership Qualifications

Essential Certifications

Signavio certification through SAP.

Preferred Certifications

Industry body certified qualifications in business process management or process engineering (such as ABPMP), and TOGAF where relevant.

Minimum Experience Level

11 years+

11 years’ experience in process leadership, process improvement or process engineering roles, including experience leading large teams.

Technical / Professional Knowledge

Stakeholder management
Financial Accounting Principles
Data analysis
Business Acumen
Process Engineering Skills

Behavioural Competencies

Delegation and Empowerment
Execution
Aligning Performance for Success
Building Talent
Building Partnerships
Selecting Talent
Influencing
Creating a Culture of Trust

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

ServiceNow CMDB Specialist (Johannesburg, ZA)

Job Classification

ServiceNow CMDB Specialist - 148194

Closing date - 16 October 2026

Job Family

Information Technology

Career Stream

Application Development

Leadership Pipeline

Manage Self: Technical

Job Purpose

We are seeking a skilled and motivated ServiceNow CMDB Specialist to manage and enhance our ServiceNow CMDB environment, including Discovery and Service Mapping capabilities. The successful candidate will be responsible for ensuring the accuracy of configuration data, maintaining service-to-infrastructure relationships, and supporting visibility of critical business services across the enterprise

Job Responsibilities

Design, implement and maintain ServiceNow Service Mapping solutions to accurately map business services and their underlying infrastructure components.
Configure and support ServiceNow Discovery and Service Mapping to automate the population and maintenance of CMDB data.
Ensure service maps remain accurate, current, and aligned to operational and business requirements.
Work closely with infrastructure, application and service owners to identify dependencies and maintain service relationships within the CMDB.
Improve visibility into service health and impact analysis through effective Service Mapping practices
Administer, maintain and optimise the ServiceNow CMDB (configuration Management Database) platform.
Ensure the accuracy, completeness and integrity of Configuration Item (CI) data.
Design, implement and maintain CMDB governance standards, policies and processes.
Configure and support ServiceNow Discovery to automate asset and infrastructure population.
Develop and maintain integrations, workflows and automation solutions within the ServiceNow platform.
Identify and resolve CMDB data quality issues and implement continuous improvement initiatives.
Collaborate with infrastructure, application and service owners to improve configuration management practices.
Support ServiceNow platform enhancements, upgrades and releases.
Produce reporting and dashboards related to CMDB health, compliance and data quality.
Participate in troubleshooting and root cause analysis related to configuration management processes.
Provide technical guidance and support to stakeholders on CMDB and ServiceNow best practices.

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Degree or Diploma in IT

Preferred Certifications

ServiceNow certification highly preferred, such as:

Certified System Administrator (CSA)
Certified Application Developer (CAD)
Certified Implementation Specialist (CIS) in Discovery or CMDB (advantageous)

Technical Skills

ServiceNow Administration
ServiceNow Service Mapping
Service Mapping and Dependency Mapping
ServiceNow Development
CMDB Design and Management
ServiceNow Discovery
Configuration Management
JavaScript
REST/SOAP Integrations
ServiceNow Workflows and Flow Designer
Data Governance and Data Quality Management
ITIL Framework Knowledge

Minimum Experience Level

3-5 years of hands-on ServiceNow experience in an administration and/or development capacity.
Proven experience working with ServiceNow CMDB.
Experience implementing and supporting ServiceNow Discovery.
Experience with ServiceNow automation, workflows and integrations.
Strong understanding of IT Service Management (ITSM) and Configuration Management processes.
Experience in enterprise-scale environments.

Technical / Professional Knowledge

Asset management
IT Assets management processes
Data Warehousing
Information Technology (IT) Architecture

Behavioural Competencies

Decision Making
Courage
Stress Tolerance
Quality Orientation
Technical/Professional Knowledge and Skills
Emotional Intelligence Essentials
Resolving Conflict

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Officer Validations (Johannesburg, ZA)

Job Req

148333

Closing Date

20 October 2026

Location

Sandton

Job Purpose

To investigate the validity of credit applications through compliance and departmental policies and procedures contibuting to mitigation of credit and application fraud related risk for Nedbank Retail.

Job Responsibilities

•Build and maintain client relationships through the undertaking of independent and dual visits with corporate bankers based on client needs and related situationsBuild relationships with internal stakeholders by contributing to structured information sharing meetingsIdentify opportunities by collaborating with corporate bankers according to Nedbank's corporate strategy Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
•Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
•Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
•Grow the Nedfleet book in line with budgets by building and maintaining client relationshipsSource new business by presenting Nedfleet product opportunities to corporate clients Provide product expertise by delivering fleet management solutions in line with corporate strategy and budget Monitor portfolios in line with credit limits and associated Management Information Systems to ensure that client expectations are metEnsure client expectations are met by liaising with operational and administrative team and monitor/manage outputs as per service level agreements; credit and corporate strategyEnsure business relations with regulators by complying to relevant legislation.
•Address operational and system challenges by managing client relationships and involving internal stakeholders to find solutions and resolve challenges.
•Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
•Identify training courses and career progression for self through input and feedback from management.
•Ensure all personal development plan activities are completed within specified timeframe.
•Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
•Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Diploma: Criminal Justice and Forensic Investigation , Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

1 year general banking experience

Technical / Professional Knowledge

Administrative procedures and systems
Data analysis
Nedbank policies and procedures
Relevant regulatory knowledge
Business writing skills

Behavioural Competencies

Communication
Continuous Learning
Customer Focus
Decision Making
Managing Work
Quality Orientation

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

BI Developer (Durban, ZA)

Job Classification

Job Requisition: 147912
TA Specialist: Refilwe Falatsi
Closing Date: 19 October 2026
Location: 135 Rivonia Campus, Sandown
Cluster: Personal and Private Banking | Nedbank Insurance | BITE - Data and Analytics
Employment Equity Statement: Preference will be given to applicants from Underrepresented Group

Job Purpose

To focus on building, testing, and maintaining BI solutions, using various technologies, IT infrastructure and systems that support business intelligence initiatives within the organisation. Works closely with data analysts and data engineers, to ensure that data is collected, stored, and transformed into actionable insights for Business Specific solutions.

Job Responsibilities

Develop and maintain simple to medium BI solutions across multiple data source using the standard enterprise technology infrastructure.
Provides input into the design of the data models, data flow and data integration requirements.
Create and manage Extract, Transform, Load (ETL) workflows using various sources, ensuring the data is cleansed and loaded accurately.
Use database query tools and data scheduling tools (e.g., Informatica, Microsoft SSIS), and scripting languages to build and optimize data pipelines.
Maintain data warehouse structures that efficiently store and organize large volumes of data.
Manage data quality, integrity, and security within the data warehouse for accurate reporting .
Conduct Data provisioning using database tools or using Data Virtualization Technology.
Test and verify for data inconsistencies, data types and data quality that may impact ingestion and provisioning.
Deliver multiple BI Use Case solutions, on an ongoing long term basis within a squad to meet business requirements.
Learn to interpret reports and Dashboards based on business needs.
Design the schema, define tables, and establish relationships between data entities.
Provide insights through Reports and Dashboards for business value.
Create visualizations, virtual marts and report to business stakeholders.

People Specification

Required Skills and Qualifications

Education: Bachelor’s degree/ Diploma in Computer Science, Data Science, Information Systems, or a related field.
SQL Knowledge: Strong command of SQL to pull and change data.
BI Tools: Hands-on experience with tools like Power BI, Tableau, or QlikSense.
Data Modeling: Understanding of data design like star schemas and snowflake schemas.
Soft Skills: Good communication skills to explain data to people who are not technical

Minimum Experience Level

1-2 years experience as a BI Developer.

Behavioural Competencies

Adaptability
Applied Learning
Communication
Managing Work
Quality Orientation
Leveraging Feedback

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Service Consultant (Johannesburg, ZA)

Job Requisition details

Req: 148230

Role: Sewrvice Consultant

Area: The Glen

Advert closing date: 20/10/2026

Job Family

Sales and Service

Career Stream

Client Service

Leadership Pipeline

Manage Self: Technical (MST)

Job Purpose

Job Responsibilities

Client Engagement:

Address any concerns relating to the queue flow or digital devices.
Assist client to download online applications and resolve any log in issues.
Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
Educate clients and potential clients on how to subscribe and service their account.
Educate clients on self-service, digital functionality and features.
Facilitate a conversation with the client to assist them to complete their service needs online.
Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
Meet, greet, establish and clarify client needs and verify documentation and direct clients.
Nurture strong, long-standing client relationships.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

Accept and service cash transactions over the counter.
Action control check list applicable to teller, enquiries and foreign functions daily.
Balance and secure branch stock holding (e.g. cards).
Control the queuing process and prioritise clients with special needs.
Destroy old stock (e.g. cards) identified by reports.
Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

Mitigate risk by controlling counter and drop safe limits according to policy.
Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

Diploma

Preferred Qualification

Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

1 - 2 years

Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

Customer service principles
Product Knowledge
Problem solving skills
Relationship management
Nedbank security policies and procedures
Governance, Risk and Controls
Forex product

Behavioural Competencies

Building Customer Loyalty
Earning Trust
Collaborating
Managing Work
Adaptability
Stress Tolerance
Continuous Learning

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Executive: Property Finance (Johannesburg, ZA)

Job Purpose

Lead and grow a high-performing Property Finance portfolio by originating, structuring and executing complex development and term residential property transactions. The role is accountable for driving superior financial performance, building deep client relationships, and leading a team of property finance professionals to deliver innovative, risk-conscious solutions aligned to Nedbank’s strategic objectives.

Job Responsibilities

Portfolio Growth & Financial Performance

Drive sustainable growth of the Property Finance book through targeted deal origination and strategic portfolio management.
Achieve and exceed revenue, balance sheet and return targets aligned to annual business objectives.
Optimise portfolio quality through disciplined risk-return decision making.

Deal Origination & Structuring

Proactively originate and execute complex property finance transactions across the residential sector.
Structure innovative financing solutions leveraging deep understanding of property markets, funding instruments and client needs.
Maintain a strong deal pipeline through active market engagement and networking.

Client Leadership & Relationship Management

Build trusted relationships with key clients, developers, investors and intermediaries.
Serve as a strategic partner to clients by providing insight-led, value-adding financing solutions.
Retain and grow existing client relationships while expanding into new market segments.

Collaboration & Cross-Sell

Leverage Nedbank’s broader Corporate and Investment Banking and Business and Commercial Banking platforms to unlock cross-sell opportunities.
Collaborate effectively across product houses and client coverage teams to deliver integrated solutions.

Risk & Governance

Exercise sound credit judgement in structuring transactions within established risk appetite frameworks.
Identify and proactively manage portfolio risks in a dynamic property market environment.
Ensure full compliance with regulatory, governance and internal risk standards.

Leadership & Team Development

Lead, inspire and develop a high-performing team of analysts and transactors.
Drive a performance-oriented culture focused on accountability, execution excellence and continuous improvement.
Build capability through coaching, mentorship and structured talent development.

Social and Positive Impacts
Lead in ESG/Sustainability by driving sustainable practices and developments focused on:

Social and Affordable Housing
Student Accommodation
Green Residential Buildings

Essential Qualifications - NQF Level

Professional Qualifications/Honour’s Degree

Preferred Qualification

CA(SA)/CFA/MBA/Relevant Post Grad Qualifications

Minimum Experience Level

• 5 – 10 years’ experience in financial services and/or property finance
• Proven track record in originating and closing complex property finance transactions
• Demonstrated experience managing a large lending portfolio and delivering strong financial performance
• Leadership experience in managing and developing high-performing teams

Technical / Professional Knowledge

Budgeting
Business administration and management
Capacity planning
Client service management
Financial Accounting Principles
Governance, Risk and Controls
Relevant regulatory knowledge
Strategic planning

Behavioural Competencies

Coaching
Cultivating Networks and Partnerships
Customer Focus
Entrepreneurship
Operational Decision Making
Initiating Action

Employment Equity Statement

Preference will be given to individuals from underrepresented groups.

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Service Consultant (Cape Town, ZA)

Job Requisition detail

Req: 148283

Role: Service Consultant

Area: Bellville

Advert clsoing date: 20/10/2026

Job Family

Sales and Service

Career Stream

Client Service

Leadership Pipeline

Manage Self: Technical (MST)

FAIS Affected

FAIS Affected - Yes

Job Purpose

Job Responsibilities

Client Engagement:

Address any concerns relating to the queue flow or digital devices.
Assist client to download online applications and resolve any log in issues.
Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
Educate clients and potential clients on how to subscribe and service their account.
Educate clients on self-service, digital functionality and features.
Facilitate a conversation with the client to assist them to complete their service needs online.
Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
Meet, greet, establish and clarify client needs and verify documentation and direct clients.
Nurture strong, long-standing client relationships.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

Accept and service cash transactions over the counter.
Action control check list applicable to teller, enquiries and foreign functions daily.
Balance and secure branch stock holding (e.g. cards).
Control the queuing process and prioritise clients with special needs.
Destroy old stock (e.g. cards) identified by reports.
Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

Mitigate risk by controlling counter and drop safe limits according to policy.
Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

Diploma

Preferred Qualification

Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

Customer service principles
Product Knowledge
Problem solving skills
Relationship management
Nedbank security policies and procedures
Governance, Risk and Controls
Forex product

Behavioural Competencies

Building Customer Loyalty
Earning Trust
Collaborating
Managing Work
Adaptability
Stress Tolerance
Continuous Learning

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Client Advisor (Johannesburg, ZA)

Job Requisition details

Req: 148183

Role: Client Advisor

Area: Jhannesburg CBD, Noord Street (Boxer)

Advert closing date: 20/10/2026

Job Family

Sales and Service

Career Stream

Sales

Leadership Pipeline

Manage Self: Technical (MST)

FAIS Affected

FAIS Affected - Yes

Job Purpose

Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

Respond to client needs by offering the right service and solution.
Build client trust by applying your expertise and experience to do good for your client.
Educate clients and potential clients on how to subscribe and service their account.
Treat clients with respect, build trust, show care and humility in all client interactions.
Help clients achieve their goals and grow financially.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Entrench clients and deliver value through cross selling.
Facilitate the sales process by informing clients of the product features and benefits.
Document client needs analysis and provide corresponding product solutions.
Obtain referrals from existing clients as well as leads from other business units.
Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
Collaborate with internal stakeholders to provide complete financial solutions for clients.
Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
Act with a client first mindset in all client engagements.

Nedbank Goals:

Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
Support the achievement of the sales and service strategy objectives and values.
Enable Nedbank's strategy of being financial experts who do good.
Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
Report suspicious transactions to the relevant department.
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications - NQF Level

Diploma

Preferred Qualification

FAIS Approved Qualification

Minimum Experience Level

1 - 2 years
Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

Product sales skills
Sales Strategies
Product Knowledge
Customer service principles
Nedbank policies and procedures
Customer relationship management

Behavioural Competencies

Building Customer Loyalty
Building Trusting Relationships
Sales Persuasion
Technology Savvy
Planning and Organizing
Adaptability
Applied Learning

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Software Developer (Johannesburg, ZA)

Job Classification

Job Family

Information Technology

Career Stream

Application Development

Leadership Pipeline

Manage Self: Technical

FAIS Affected

Job Purpose

To realise the detailed design through programming and configuration and provide guidance and mentoring to other software developers

Job Responsibilities

Produce working quality software that meets the design
Develop critical and complex technical components in area of accountability
Deliver system component designs that are robust and fault tolerant for large complex systems
Ensure system component designs are supportable , maintainable and re-usable
Deliver software that is observable and scalable
Conduct estimate of work effort
Trouble shoot and problem solve of software issues and provide guidance to other team members
Produce documentation as per organisational standards
Continuous improvement of software
Provide Maintenance and support of software in environments of accountability
Develop unit and system test cases and conduct unit and system testing
Create deployment artefacts and stores in source control library
Manage the deployment package and the execution thereof
Optimise the tool change in collaboration with the Biz/ Dev / Ops Engineer
Update and control the asset knowledge base
Ensure integration of own work with other individuals and in team
Collaborate with designers, product owners and engineering leads to refine the solution
Contribute into the decomposition of the system solution into component parts for development
Support the achievement of the business strategy, objectives and values
Stay abreast of developments in field of expertise
Ensure personal growth and enable effectiveness in performance of roles and responsibilities
Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
Participate and support corporate responsibility initiatives for the achievement of business strategy
Seek opportunities to improve business processes, models and systems though agile thinking.
Provide mentoring for multiple software developers

Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Diploma / Certificate in multiple languages

Essential Certifications

Preferred Certifications

Certificate in relevant language where available

Minimum Experience Level

Min 3 years programming experience

Technical / Professional Knowledge

IT Data structures
Application systems
Agile Development
System Development Life cycle(SDLC)

Behavioural Competencies

Managing Work
Collaborating
Quality Orientation
Applied Learning
Initiating Action
Technical/Professional Knowledge and Skills

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Process Engineer (Johannesburg, ZA)

Job Classification

Job Family

Project, Process and Product

Career Stream

Process

Leadership Pipeline

Manage Self: Professional (MSP)

FAIS Affected

Job Purpose

To work with business and projects to identify areas where business processes and performance can be developed or improved. The aim is to apply business process principals in the analysis of As Is business operations and the creation of the To Be business operating models and business process artefacts.

Job Responsibilities

Proactively plan process deliverables based on relevant project delivery method
Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time.
Independently participate in As Is and To Be discovery, analysis and design using relevant analysis techniques
Assist in business value & ROI assessment
Assist in the implementation of performance measurements
Understanding of process and workflow streamlining, problem resolution, change management, rules capture and rules coding
Contribute to value chain analysis (cross functional process mapping) and linking business strategy to process architecture
Understand process improvement & Enterprise Architecture frameworks
Understand process measurements focusing on what metrics to capture and where how to capture them in the process
Understand when and how to use simulation to measure performance improvement
Understand and apply industry and company change management policies and practices to process initiatives
Understand and utilise facilitation capabilities to plan and manage the stakeholder transformation
Collaborate and coordinate with internal and external stakeholders, including other Nedbank clusters
Identify training needs for business operation changes and obtain and schedule training and competency testing
Develop communication plans that will facilitate the planned changes
Providing progress reports to relevant stakeholders
Ability to use BPM related tools including project planning and tracking
Understand how BPMS and RPA tools are used
Understand big data concepts and how it will be used for research, customer experience management, and information mining
Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information
Ability to review project plans and help the project manager define technology needs
Ability to work with the solution project manager and it to determine the best approach for the technical support side of a solution
Able to apply Nedbank process methods and practices on process initiatives
Understand the required risk controls within the risk appetite within their customer domain

Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level

Advanced Diplomas/National 1st Degrees

Preferred Qualification

Computer Science/Information Systems/ Industrial Engineering / Business Degree / NQF 7

Essential Certifications

Preferred Certifications

LEAN/ SIX SIGMA - Yellow belt / CBPP/ Business Analysis

Minimum Experience Level

7 - 10 years

3 - 5 years Management experience of this

Demonstrated proficiency of BPM, Change Management, and other methods that are part of a collaborative team. Demonstrated leadership on small-to-medium process and performance improvement engagements

Technical / Professional Knowledge

Principles of project management
Relevant regulatory knowledge
Facilitation techniques
Presentation Skills
System Development Life cycle(SDLC)
Functions Specific Policies Procedures and system Knowledge
Modelling-EPC/BPMN/UML
Process Design
Process Measurements
Analysis
Business writing skills
Agile Concepts

Behavioural Competencies

Continuous Improvement
Communication
Collaborating
Managing Work
Influencing
Leveraging Feedback

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Engineering Lead I (Johannesburg, ZA)

Job Classification

Job Family

Information Technology

Career Stream

Application Development

Leadership Pipeline

Manage Self: Professional

FAIS Affected

Job Purpose

To envision, lead and develop fit for purpose, integrated end- to end technical solutions across multiple technologies for the organisation, through inspirational technical leadership and visionary long-term thinking.

Job Responsibilities

Analyse problems and formulate solution based on organisations boundaries, architectures and constraints:Needs to be achievable and operational, must push boundaries when required and continuously push for improvements.
Take proposed solutions through relevant governance forums and obtain acceptance for solutions from relevant specialists (domain or technology).
Collaborate and communicate and obtain buy-in from key stakeholders.
Decomposition of the solution and assisting with the scheduling/sequencing work and identification of resourcing needs.
Flesh out designs and contribute to functional and non-functional requirements.
Assist software designers with lower level designs.
Troubleshoot issues relating to technical delivery.
Design with a holistic, robust and sustainable mindset.
Apply a product management mindset (long term thinking).
Keep abreast of the technical landscape on how it fits together.
Understand constraints and risk and make the necessary trade-offs.
Influence and negotiate with key stakeholders.
Craft the end to end solution taking into consideration: people, technology, systems and data.
Future proof end to end solutions as far as possible within the organisation constraints.
Continuously build and enhance the technical assets that are touched by the solution to ensure long term sustainability.
Support the achievement of the business strategy, objectives and values
Stay abreast of developments in field of expertise
Ensure personal growth and enable effectiveness in performance of roles and responsibilities
Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.)
Participate and support corporate responsibility initiatives for the achievement of business strategy
Seek opportunities to improve business processes, models and systems though agile thinking

Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level

Diploma

Preferred Qualification

BSc (Computer Science), BCom (Information Systems). Professional Qualification Level 6 (Look at new degree naming conventions)

Essential Certifications

Preferred Certifications

Togaf Certification, ITIL (Information Technology Infrastructure Library) or equivalent

Minimum Experience Level

Min 6 Years experience in similar roles

Technical / Professional Knowledge

IT Architecture
IT Concepts
Systems Analysis and design

Behavioural Competencies

Technical/Professional Knowledge and Skills
Decision Making
Collaborating
Innovation
Influencing
Managing Work
Continuous Learning

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Data Engineer (Johannesburg, ZA)

Job Classification

Data Engineer - 146610

Job Family

Information Technology

Career Stream

Data

Leadership Pipeline

Manager of Self Professional

Job Purpose

The purpose of the Data Engineer is to leverage their data expertise and data related technologies, in line with the Nedbank Data Architecture Roadmap, to advance technical thought leadership for the Enterprise, deliver fit for purpose data products, and support data initiatives. In addition, Data Engineers enhance the data infrastructure of the bank to enable advanced analytics, machine learning and artificial intelligence by providing clean, usable data to stakeholders. They also create data pipelines, Ingestion, provisioning, streaming, self service, API and solutions around big data that support the Bank's strategy to become a data driven organisation.

Job Responsibilities

Responsible for the maintenance, improvement, cleaning, and manipulation of data in the bank's operational and analytics databases.
Data Infrastructure: Build and manage scalable, optimised, supported, tested, secure, and reliable data infrastucture eg using Infrastructure and Databases (DB2, PostgreSQL, MSSQL, HBase, NoSQL, etc), Data Lakes Storage (Azure Data Lake Gen 2), Cloud-based solutions (SAS , Azure Databricks, Azure Data Factory, HDInsight), Data Platforms (SAS, Ab Initio, Denodo, Netezza, Azure Cloud). Ensure data security and privacy in collaboration with Information Security, CISO and Data Governance
Data Pipeline Build (Ingestion, Provisioning, Streaming and API): Build and maintain data pipelines to:
create data pipelines for data integration (Data Ingestion, Data Provisioning and Data Streaming) utilising both On Premise tool sets and Cloud Data Engineering tool sets
efficiently extract data (Data Acquisition) from Golden Sources, Trusted sources and Writebacks with data integration from multiple sources, formats and structures
load the Nedbank Data Warehouse (Data Reservoir, Atomic Data Warehouse, Enterprise Data Mart)
provide data to the respective Lines of Business Marts, Regulatory Marts and Compliance Marts through self service data virtualisation
provide data to applications or Nedbank Data consumers
transform data to a common data model for reporting and data analysis, and to provide data in a consistent, useable format to Nedbank data stakeholders
handle big data technologies (Hadoop), streaming (KAFKA) and data Replication (IBM Inphosphere Data Replication)
drive utilisation of data integration tools ( Ab Initio) and Cloud data integration tools (Azure Data Factory and Azure Data Bricks)
Data Modelling and Schema Build: In collaboration with Data Modellers, create data models and database schemas on the Data Reservoir, Data Lake, Atomic Data Warehouse and Enterprise Data Marts.
Nedbank Data Warehouse Automation: Automate, monitor and improve the performance of data pipelines.
Collaboration: Collaborate with Data Analysts, Software Engineers, Data Modelers, Data Scientistsm Scrum Masers and Data Warehouse teams as part of a squad to contribute to the data architecture detail designs and take ownership of Epics end-to-end and ensure that data solutions deliver business value.
Data Quality and Data Governance: Ensure that reasonable data quality checks are implemented in the data pipelines to maintain a high level of data accuracy, consistency and security.
Performance and Optimisation: Ensure the performance of the Nedbank data warehouse, integration patterns, batch and real time jobs, streaming and API's.
API Development: Build API's that enable the Data Driven Organisation, ensuring that the data warehouse is optimised for API's by collaborating with Software Engineers.

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees

Preferred Qualification

Field of Study:Bcom, BSc, BEng

Preferred Certifications

Cloud (Azure, AWS), DEVOPS or Data engineering certification. Any Data Science certification will be an added advantage, Coursera, Udemy, SAS Data Scientist certification, Microsoft Data Scientist.

Minimum Experience Level

Total number of years of experience:3 - 6 years
Experienced at working independently within a squad and has the demonstrated knowledge and skills to deliver data outcomes without supervision.
Experience designing, building, and maintaining data warehouses and data lakes.
Experience with big data technologies such as Hadoop, Spark, and Hive.
Experience with programming languages such as Python, Java, and SQL.
Experience with relational databases and NoSQL databases.
Experience with cloud computing platforms such as AWS, Azure, and GCP. Experience with data visualization tools. Result-driven, analytical creative thinker, with demonstrated ability for innovative problem solving.

Technical / Professional Knowledge

Cloud Data Engineering (Azure , AWS, Google)
Data Warehousing
Databases (PostgreSQL, MS SQL, IBM DB2, HBase, MongoDB)
Programming (Python, Java, SQL)
Data Analysis and Data Modelling
Data Pipelines and ETL tools (Ab Initio, ADB, ADF, SAS ETL)
Agile Delivery
Problem solving skills

Behavioural Competencies

Decision Making
Influencing
Communication
Innovation
Building Partnerships
Technical/Professional Knowledge and Skills
Continuous Learning

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Project Manager (Johannesburg, ZA)

Job Classification

Job Family

Project, Process and Product

Career Stream

Projects

Leadership Pipeline

Manage Self: Professional

FAIS Affected

Job Purpose

To plan, direct and co-ordinate the activities of enterprise-wide projects to ensure that project goals are accomplished and to develop project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans and allocation of available resources, in line with the business strategy. The Project Manager will also monitor and report on project and deliverable progress, run agile ceremonies, and provide mentorship and coaching on agile best practices. The Project Manager will also ensuring the team is working on the right tasks at the right time, working closely with the product manager to translate epics, stories, and other items on the sprint list into actionable tasks for the delivery team

Job Responsibilities

Ensure successful implementation of Agile in software projects with improved quality in accordance with business needs and strategic goals.
Provide expert level guidance to software project team in terms of process, system, tools, methods as well as communication, integration, and successful team dynamics through weekly facilitation sessions
Integrate with diverse stakeholders by engaging and facilitate with multiple diverse groups across a spectrum of wants and needs
Engage and facilitate with multiple diverse groups across a spectrum of wants and needs
Build professional relationships though engagement and regular communication and feedback with all stakeholders using quality metrics and project status reports as drivers
Ensure accurate cost estimation based on coverage of client requirements and project scope.
Ensure project budget are managed within project scope.
Ensure projects are delivered on target within due date, budget and according to scope and project governance.
Ensure traceability of defined benefits throughout the lifecycle of the project and escalate any deviations.
Ensure management of scope, including coverage of client requirements, are created based on estimations.
Manage delivery of project against agreed schedule. Meet project requirements.
Manage project priorities effectively and ensured dependencies are catered for according to the project scope.
Ensure professional advice accepted and implemented.
Identify project stakeholders, communicate their roles, define their level of participation in project, and map their communication needs and stakeholder engagement strategies throughout the project plan. Be able to structure and lead multidisciplinary and multi-level stakeholder engagements with the ability to synthesize and communicate in a non-technical language
Ensure each stakeholder group is actively managed through the change cycle.
Ensure business change impact is conducted across process, systems, and technology in accordance with change management plan.
Ensure roles and strategies are defined, and behaviors and operations are understood.
Ensure clients are informed.
Ensure the change management process is led and supported together with the client.
Ensure satisfactory post implementation review and performing retrospectives/inspect & adapt sessions as required.
Ensure client needs are accurately captured in scope.
Ensure sufficient resource allocations.
Manage delivery of large and complex projects according to prevailing project management methodology.
Conduct effective resource negotiation and allocation.

Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate
Professional Qualifications/Honour’s Degree

Preferred Qualification

Project Management

Essential Certifications

PMP or Prince certification. Programme Management certification (PGMP)

Preferred Certifications

Project Management or closely related Certified Scrum Master and Scaled Agile certification

Minimum Experience Level

8-10 years experience working in a project environment of which 2-3 years working with medium to high complexity projects

Technical / Professional Knowledge

Relevant regulatory knowledge
Industry trends
Relevant software and systems knowledge
Research methodology
Principles of financial management
Cluster Specific Operational Knowledge
Principles of project management
Communication Strategies
Decision-making process
Governance, Risk and Controls

Behavioural Competencies

Decision Making
Influencing
Planning and Organizing
Work Standards
Applied Learning
Customer Orientation
Earning Trust

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Asset Management : 6 months Contract -Client Services Consultant (Cape Town, ZA)

Job Classification

Job Family

Sales and Service

Career Stream

Client Service

Leadership Pipeline

Manage Self: Technical (MST)

FAIS Affected

Job Purpose

Job Responsibilities

Client Engagement:

Address any concerns relating to the queue flow or digital devices.
Assist client to download online applications and resolve any log in issues.
Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
Educate clients and potential clients on how to subscribe and service their account.
Educate clients on self-service, digital functionality and features.
Facilitate a conversation with the client to assist them to complete their service needs online.
Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
Meet, greet, establish and clarify client needs and verify documentation and direct clients.
Nurture strong, long-standing client relationships.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

Accept and service cash transactions over the counter.
Action control check list applicable to teller, enquiries and foreign functions daily.
Balance and secure branch stock holding (e.g. cards).
Control the queuing process and prioritise clients with special needs.
Destroy old stock (e.g. cards) identified by reports.
Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

Mitigate risk by controlling counter and drop safe limits according to policy.
Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
Improve digital enticement and migration volumes to self-service devices and online channels.

Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level

Advanced Diplomas/National 1st Degrees

Preferred Qualification

Banking Services (example, Higher Certificate in Banking Services - NQF5)

Essential Certifications

Preferred Certifications

Minimum Experience Level

1 - 2 years

Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

Customer service principles
Product Knowledge
Problem solving skills
Relationship management
Nedbank security policies and procedures
Governance, Risk and Controls
Forex product

Behavioural Competencies

Building Customer Loyalty
Earning Trust
Collaborating
Managing Work
Adaptability
Stress Tolerance
Continuous Learning

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Software Developer: ServiceNow (Johannesburg, ZA)

Job Classification

Software Developer II: ServiceNow(141871)

Closing date: 15 October 2026

Job Family

Information Technology

Career Stream

Application Development

Leadership Pipeline

Manage Self: Technical

Job Purpose

We are hiring a ServiceNow Developer to be responsible for designing, configuring, developing, and implementing HR Service Delivery (HRSD) capabilities within the ServiceNow platform to streamline our HR processes and enhance employee experiences. This role requires an organized, self-driven person who can thrive working alone or in a team and can quickly adjust to changing priorities. The ideal candidate has a solution-focused mindset, is enthusiastic about technology, loves providing excellent customer service, and works well under pressure

Job Responsibilities

Solution Design & Configuration:

Configure and customize HRSD modules: HR Case Management, Employee Center, HR Knowledge, HR Services Catalog, Lifecycle Events, Document Management, and COE (Centers of Excellence) data structures
Design and implement record producers, catalog items, UI policies, client scripts, business rules, Flow Designer flows, reporting and IntegrationHub actions
Build Journeys/Lifecycle Events for onboarding, offboarding, transfers, and other employee milestones

Development & Integration:

Develop secure, maintainable code using JavaScript, Glide API, ServiceNow Scripted REST APIs, UI Scripts, and Server-side scripting
Integrate ServiceNow HRSD with HRIS/HCM systems (e.g. SAP SuccessFactors, SAP s/4HANA, Ariba), identity platforms, document e-signing, and case intake channels via IntegrationHub, MID Server, and REST/SOAP
Implement role-based access controls (RBAC), security constraints, and contextual security for HR data

Platform Governance & Quality:

Adhere to platform governance, update set strategy, source control, naming conventions, and coding standards
Conduct unit testing, peer reviews, and support UAT with HR stakeholders
Maintain technical documentation (design specs, data models, flow maps, runbooks)

Operations & Support:

Troubleshoot incidents and defects; perform root cause analysis and propose preventive measures
Optimize performance (queries, indexing, ACLs) and ensure platform health across HRSD applications
Support release management, regression testing, and upgrade readiness (e.g. versions: Washington, Zurich, etc.)

Collaboration & Delivery:

Work in Agile/Scrum teams, contributing to backlog refinement, estimation, sprint planning, demos, and retrospectives
Partner with Product Owners, HR SMEs, ITSM teams, and security/compliance to align solutions with business outcomes
Provide enablement to HR practitioners on case handling, knowledge authoring, and service catalog usage

Essential Qualifications - NQF Level

Advanced Diplomas/National 1st Degrees

Preferred Qualification

Diploma / Certificate in multiple languages

Preferred Certifications

Bachelor’s degree in mathematics, engineering, information systems, or a related field
Completed ServiceNow Certifications (MUST)

Minimum Experience Level

3-5+ years’ experience developing on ServiceNow, with 2+ years focused on HRSD/ITSM/CSM/CMDB
Knowledge of HRSD Implementation (preferably)
Completed ServiceNow Certifications (preferably)
Expertise in web development (HTML/HTML5, CSS, JavaScript/GLIDE)
Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts to meet needs
Expertise with REST/SOAP APIs to integrate ServiceNow with other IT systems
Strong communication and collaboration skills, including the ability to gather requirements from internal and external stakeholders
Strong analysis, problem-solving, and decision-making skills

Technical / Professional Knowledge

IT Data structures
Application systems
Agile Development
System Development Life cycle(SDLC)

Behavioural Competencies

Managing Work
Collaborating
Quality Orientation
Applied Learning
Initiating Action
Technical/Professional Knowledge and Skills

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Equity Research Analyst (Cape Town, ZA)

Job Classification

Requisition - 148234 - Melissa Cloete

Business Unit - Nedbank Private and Wealth - Investment Management

Location - Nedbank Clocktower Campus, V&A Waterfront, Cape Town

Closing Date - 20 October 2026

Employment Equity Statement - Preference will be given to Applicants from Underrepresented Groups

Job Family

Investment Banking

Career Stream

Investments

Leadership Pipeline

Manage Self: Professional

FAIS Affected

FAIS Affected - Yes

Job Purpose

We are looking for a high-calibre equity analyst to join the Nedbank Private Wealth Investment team in Cape Town. The successful candidate will research South African and international listed equities, including commodity-related companies, and generate clear, actionable investment recommendations for Nedbank Private adn Wealth clients. This role offers the opportunity to contribute to portfolio decision-making, help embed AI-enabled research practices into the investment process, and develop toward a fund management role over time.

The analyst will contribute to investment strategy, portfolio decision-making and house views. The role is designed to build the skills required to progress into fund management over time.

Job Responsibilities

Research and analyse South African and international listed equities, including commodity-related sectors.
Produce clear research reports, valuation models and investment recommendations.
Monitor company results, industry developments, commodity cycles, macroeconomic trends and global market developments.
Use AI, data and research tools appropriately to enhance productivity, idea generation, information synthesis and investment insight.
Assess investment opportunities using financial analysis, valuation, scenario analysis, ESG considerations and portfolio fit.
Present investment views and recommendations at investment meetings and other relevant forums.
Contribute to investment strategy discussions, house views and portfolio decision-making.
Support portfolio managers with idea generation, portfolio monitoring and risk assessment.
Engage professionally with company management, sell-side analysts, external research providers and other stakeholders.
Maintain research models, databases, watchlists and investment process tools to a high standard.
Develop fund-management capability through exposure to portfolio construction, position sizing, risk management and mandate requirements.
Vote shareholder proxies in line with Nedbank Private Wealth’s Proxy Voting Framework.
Contribute to a culture of intellectual curiosity, collaboration, continuous learning and high-quality investment thinking.

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees

Preferred Qualification

B.Com, B.BusSci, CA(SA), CFA or equivalent investment-related qualification
Progress toward, or completion of, the CFA qualification would be advantageous

Minimum Experience Level

Minimum of 3 years’ experience in an equity analyst, investment analyst or related buy-side or sell-side research role. South African equity experience is essential; exposure to international equities, commodities or portfolio management would be advantageous.

Technical / Professional Knowledge

Business writing
Communication Strategies
Data analysis
Governance, Risk and Controls
Industry trends
Microsoft Office
Principles of financial management
Principles of project management
Relevant regulatory knowledge
Decision-making process

Behavioural Competencies

Earning Trust
Communication
Continuous Learning
Collaborating
Work Standards
Technical/Professional Knowledge and Skills

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Manager: Credit Risk Early Collections (Johannesburg, ZA)

Requisition and Talent Acquisition Consultant Details

REQ 147858 - Twanette Coetser

Pipeline Advert

Location and Cluster

Personal and Private Banking - OCR - Risk Collection

Sandton, Gauteng

Career Stream

Credit Collections

Leadership Pipeline

Manage Self Professional

Manager Credit Risk Early Collections

Job Purpose

We are looking for a Manager Credit Risk Early Collections (without direct reports) to provide client service by applying sound credit risk management principles in our early collections space through management of a dedicated portfolio thereby enabling Nedbank to reduce the RRB impairment charge with the view to rehabilitate, in line with the business strategy.

Key Deliverables

Daily contact with clients and bankers to remediate portfolio across all client portfolio of accounts.

Credit and Credit Risk assessment and collections of arrears/excesses of all products namely Current Accounts, Savings Accounts, Home Loan accounts, Commercial & Industrial Property, Personal Loan accounts, Term loans and Asset Based Finance [motor vehicles/yellow goods.

Job Responsibilities

Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to Legal collections.
Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.
Managing and preparing portfolio review presentations based on Management Information Systems (MIS).
Implement sound credit risk management by providing advice on specialized credit risk matters to sales.
Ensure efficient work ethic and achievement of business unit strategies & goals by proposing innovative ideas to enhance Business processes that facilitate customer experience.
Provide feedback daily/weekly/ monthly
Meet clients' expectations by resolving queries within turnaround times.
Build and maintain effective working relationships by attending regular staff meetings and team building sessions.
Build strong relationships with bankers by providing upskilling advice on credit processes, policies and documentation.
Sharing knowledge with all stakeholders.
Manage own efficiency by drafting and implementing team's strategies.
Enhance processes by constantly seeking innovative improvements to the credit systems.
Adapt to changes in Legislation by enforcing the compliance to the changes.
Address issues raised in culture surveys by participating in the development and implementation of action plans.
Create a client service culture through various required interventions.
Support and encourage staff to participate and support corporate responsibility initiative.
Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
Generate innovative ideas and share knowledge.

Minimum Experience Level

Minimum 5 years' experience in a Credit role in a Banking environment
Minimum 5 years' experience collecting Arrears or Excess accounts

Preferred Qualification

Successfully compelted NQF Level 6 of Higher in a Finance or Credit-related field

Technical / Professional Knowledge

Business administration and management
Change management
Client service management
Communication Strategies
Financial Accounting Principles
Governance, Risk and Controls
Organisational systems
Principles of project management
Strategic planning
Management information and reporting principles, tools and mechanisms

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Credit Analyst (National, ZA)

Requisition and Specialist Recruiter Details

REQ 144260 - Twanette Coetser

Pipeline line advert

Location and Cluster

Business and Commercial Banking - Commercial Underwriting Gauteng

National

Career Stream

Credit Management

Leadership Pipeline

Manage Self: Professional

Cedit Analyst - Large

Job Purpose

To manage and maintain risk-adjusted pricing and risk ratings for complex credit lending to large corporate clients, in alignment with Basel regulatory requirements. This includes enabling value-based management and supporting the continued implementation of the Internal Ratings-Based (IRB) Approach within the investment banking environment.

Job Responsibilities

Credit Policy & Complex Lending Management:

Align with the bank’s credit policy while managing complex credit lending solutions for large corporate clients.
Prepare and recommend credit applications involving structured finance, syndicated loans, and multi-tiered facilities within approved parameters.
Assess credit risk by analysing financial statements, debt repayment history, earnings, and corporate purchasing behaviour.
Recommend appropriate credit terms and structures, including bespoke facilities, covenant packages, and risk mitigants.
Evaluate the financial status of large corporations to determine risk levels using advanced financial modelling and stress testing.
Apply financial ratios, industry benchmarks, and sector-specific metrics to assess cash flow adequacy and repayment capacity.
Recommend credit limits and structures in line with internal lending policies and regulatory frameworks.
Monitor credit reports and portfolio performance to identify emerging risks and ensure compliance with Basel and IRB standards.
Measure compliance, identify breaches, and escalate risk concerns with actionable recommendations.
Obtain and verify updated financial information to support ongoing credit reviews and condition signoffs.
Ensure appropriate security and collateral structures are in place for complex lending transactions.
Meet Nedbank Group Rating requirements by conducting thorough account reviews and identifying credit deterioration.
Monitor daily excess reports to identify clients exceeding approved limits and initiate corrective actions.
Risk-rate clients using internal risk systems and assess financial positions in line with IRB methodology.

Client Relationship & Service Management:

Deliver high-quality service by understanding the unique needs of large corporate clients and responding with tailored credit solutions.
Enhance client satisfaction by sharing insights and developing the capabilities of the client service team and stakeholders.
Build strong relationships with internal stakeholders by participating in deal forums and supporting strategic initiatives.
Maintain robust external client relationships by understanding their industries, capital structures, and strategic goals.
Collaborate with other bank divisions (e.g., treasury, legal, risk) to structure and execute complex deals.
Provide accurate and timely information to stakeholders by maintaining deep product and policy knowledge.

Personal & Team Development

Stay informed on regulatory changes, industry trends, and market developments affecting corporate credit.
Demonstrate Nedbank’s values and vision in all stakeholder interactions.
Pursue continuous learning through training, certifications, and career development initiatives.
Foster a collaborative team environment through clear communication and role alignment.

Process Improvement & Corporate Responsibility

Identify opportunities to enhance credit processes, systems, and policies for complex lending.
Support transformation and culture-building initiatives aligned with Nedbank’s strategic goals.
Participate in corporate social responsibility programs that align with business and community objectives.

Requirements

Minimum 3 years’ experience in credit analysis focused on assessing the creditworthiness of large corporate clients, particularly within complex lending environments such as structured finance, syndicated loans, or multi-tiered facilities.
Minimum 3 years’ experience in business or corporate banking, with a strong track record of evaluating detailed financial statements and credit reports to determine a client’s ability to meet debt obligations in high-value, multi-entity structures.
NQF Level 6 or higher qualification in Financial Management, Accounting, Credit Risk Analysis, or a related field

Technical / Professional Knowledge

Banking knowledge
Communication Strategies
Data analysis
Governance, Risk and Controls
Industry trends
Principles of financial management
Relevant regulatory knowledge
Relevant software and systems knowledge
Research methodology
Business Acumen

Behavioural Competencies

Coaching
Communication
Continuous Learning
Collaborating
Work Standards
Technical/Professional Knowledge and Skills

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

ACE Software Developer (Johannesburg, ZA)

Job Classification

Software Developer II (API Developer/Datapower/ACE Developer): 144166

TA:Luthando Bower

Closing Date: 23 February 2026

Job Family

Information Technology

Career Stream

Application Development

Leadership Pipeline

Manage Self: Technical

Job Purpose

The ACE Developer will design and build integration solutions using IBM App Connect Enterprise, with strong Java capability to support complex system‑to‑system communication. The role focuses on developing, enhancing, and re‑routing integration flows across IBM Connect:Enterprise, HTTP services and MQ.

Job Responsibilities

Produce working quality software that meets the design
REST and SOAP APIs, create BAR files, implement robust exception handling
Ensuring secure integrations through SSL/TLS and authentication standards
Use policy‑based configuration to manage behaviours and apply strong JSON and XML skills for data transformation and validation
Develop critical and complex technical components in area of accountability
Deliver system component designs that are robust and fault tolerant for large complex systems
Ensure system component designs are supportable , maintainable and re-usable
Deliver software that is observable and scalable
Conduct estimate of work effort
Trouble shoot and problem solve of software issues and provide guidance to other team members
Produce documentation as per organisational standards
Continuous improvement of software
Provide Maintenance and support of software in environments of accountability
Develop unit and system test cases and conduct unit and system testing
Create deployment artefacts and stores in source control library
Manage the deployment package and the execution thereof
Optimise the tool change in collaboration with the Biz/ Dev / Ops Engineer
Update and control the asset knowledge base
Ensure integration of own work with other individuals and in team
Collaborate with designers, product owners and engineering leads to refine the solution
Contribute into the decomposition of the system solution into component parts for development
Support the achievement of the business strategy, objectives and values
Stay abreast of developments in field of expertise
Ensure personal growth and enable effectiveness in performance of roles and responsibilities
Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
Participate and support corporate responsibility initiatives for the achievement of business strategy
Seek opportunities to improve business processes, models and systems though agile thinking.
Provide mentoring for multiple software developers

Essential Qualifications - NQF Level

Advanced Diplomas/National 1st Degrees

Preferred Qualification

Diploma / Certificate in multiple languages

Preferred Certifications

Certificate in relevant language where available

Minimum Experience Level

Min 3 years programming experience

Technical / Professional Knowledge

IT Data structures
Application systems
Agile Development
System Development Life cycle(SDLC)

Behavioural Competencies

Managing Work
Collaborating
Quality Orientation
Applied Learning
Initiating Action
Technical/Professional Knowledge and Skills

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Front Arena Developer (Johannesburg, ZA)

Job Classification

Front Arena Developer(144009)

TA: Luthando Bower

Closing Date: Ongoing

Job Family

Information Technology

Career Stream

Application Development

Leadership Pipeline

Manage Self: Technical

Job Purpose

To translate business, other stakeholder requirements and user stories into system requirement and act as a link between business analyst, other requirements stakeholders and the software team
To translate overarching end to end design into detailed designs and provide technical leadership to the software developers and other designers

Job Responsibilities

Technical experience as a Developer
DevOps experience
Intricate knowledge of the technical architecture of Front Arena
Experience with Front Arena integration development
Experience with integration of telemetry data into ELK/Dynatrace or similar monitoring tools
Design and develop project solutions
Grow the teams’ skills and knowledge
Assist developers with how to solve technical solution
Provide guidance to stakeholders in terms of expertise and experience
Guide and practice code design, analysis and integration to ensure effective application of technology
Conduct Technology Reviews of code and design quality assurance
Drive assets health in the relevant technologies or domains
Define and review Patterns / practices/standards in application of technology or domain
Guide Code Branching and Merging
Play an advisory role to Engineering leads and other stakeholders (Engineering lead and Div execs)
Collaboration with domain architects and technical consultants ito technology and /or domain roadmaps
Work within governance and compliance frameworks of the organisation in terms of Technology and domain application
Provide detailed Technical roadmaps in context of the organisation architecture and interdependent technologies
Plan and drive implementation of the agreed technical roadmaps
Conduct research and development experimentation to test thinking regarding technology or domain applicability
Participate in special interest groups and confrerences relating to these assets
Ensure an understanding of technology or domain requirements, performance integrations and optimisation as positioned in organisation
Assist with and apply troubleshooting to resolve issues
Evaluate and influence technology decisions
Mitigate risk by evaluating risks and impacts on technology or domain
Update the asset knowledge base
Conduct internal knowlege sharing sessions
Provide coaching, mentoring and upskilling of others within area of expertise
Support the achievement of the business strategy, objectives and values
Stay abreast of developments in field of expertise
Ensure personal growth and enable effectiveness in performance of roles and responsibilities
Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.)
Participate and support corporate responsibility initiatives for the achievement of business strategy
Seek opportunities to improve business processes, models and systems though agile thinking
Conduct self development both by mentoring others and being mentored
Participate in the talent management practise of the Engineering stream

Essential Qualifications - NQF Level

Professional Qualifications/Honour’s Degree

Preferred Qualification

Diploma / Certificate relevant

Preferred Certifications

Certificate in relevant solution design methodologies where available

Minimum Experience Level

Min 5 years IT experience

Technical / Professional Knowledge

Information Technology (IT) Architecture
IT Infrastructure Architecture
IT / Banking knowledge
Systems design
Requirements analysis

Behavioural Competencies

Decision Making
Managing Work
Quality Orientation
Building Partnerships
Technical/Professional Knowledge and Skills
Emotional Intelligence Essentials

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Credit Risk Control Officer (Johannesburg, ZA)

Requisition and Talent Acquisition Consultant Details

REQ 146350 - Twanette Coetser

Pipeline Advert

Location and Cluster

Total Business Banking and Retail - OCR - Risk Collection

Sandton, Gauteng

Leadership Pipeline

Manage Self: Technical

Career Stream

Administration, Transactional Processing and Production

Credit Risk Control Officer - High Value Client Base

Job Purpose

We are looking for a Credit Risk Officer to provide client service by applying sound credit risk management principles in our early collections space through management of a dedicated portfolio/region thereby enabling Nedbank to reduce the Private Wealth impairment charge in line with the business strategy.

Key Deliverables

Daily contact with clients and bankers to remediate portfolio across all client portfolio of accounts.

Implementing the collections strategies by effectively communicating with clients/bankers and negotiate repayment plans across all client portfolio of accounts and escalating to legal when necessary.

Job Responsibilities

Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to Legal collections.
Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.
Implement sound credit risk management by providing advice on specialized credit risk matters to CRM’s and Credit managers
Ensure efficient work ethic and achievement of business unit strategies & goals by proposing innovative ideas to enhance Business processes that facilitate customer experience.
Provide feedback daily/weekly/ monthly
Build and maintain effective working relationships by attending regular staff meetings and team building sessions.
Build strong relationships with CRM’s and Credit manager’s by providing upskilling advice on credit processes, policies, and documentation.
Sharing knowledge with all stakeholders.
Manage own efficiency by drafting and implementing team's strategies.
Enhance processes by constantly seeking innovative improvements to the credit systems.
Adapt to changes in Legislation by enforcing the compliance to the changes.
Address issues raised in culture surveys by participating in the development and implementation of action plans.
Create a client service culture through various required interventions.
Support and encourage staff to participate and support corporate responsibility initiative.
Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.

Minimum Experience Level

Minimum 3 - 5 years' experience in a Credit role in a Banking environment
Minimum 3 - 5 years' experience collecting Arrears or Excess accounts
Must have experience in working with a High Value Client base.

Preferred Qualification

Successfully compelted NQF Level 6 of Higher in a Finance or Credit-related field

Technical / Professional Knowledge

Business administration and management
Change management
Client service management
Communication Strategies
Financial Accounting Principles
Governance, Risk and Controls
Organisational systems
Principles of project management
Strategic planning
Management information and reporting principles, tools and mechanisms

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Manager: Cre Risk Monitoring and Reportingdit 1 (Johannesburg, ZA)

Requisition Details & Talent Acquisition Contact

Requisition nr: 143295
Talent Acquisition Specialist: Tshego Semenya
Location: 135 Rivonia Road, Sandown

Cluster

Business and Commercial Banking

Career Stream

Credit Collections

Leadership Pipeline

Manage Self: Professional

Position

Manager: Credit Risk Review & Monitoring

Why join our team!

This role offers a unique opportunity within a newly created cluster and evolving structure, providing a blank canvas for innovation and impact. The successful candidate will gain exposure across the full credit lifecycle—origination, collections, and recoveries—while collaborating cross-functionally to shape standards and frameworks for new ventures and acquisitions such as Eqstra and Ikhokha. High visibility with executive-level stakeholders and governance committees ensures strategic influence and career growth. Success will be measured by the ability to deliver actionable insights, strengthen risk oversight, and embed robust processes that enhance portfolio quality. Operating in a dynamic matrix environment, the role demands strong stakeholder management skills, advanced quantitative and analytical capabilities, and experience in reporting and strategic KPI development. Exposure to stress testing and scenario analysis, combined with adaptability for integration projects and out-of-the-box thinking, will be key to thriving in this position. Work-life balance and flexibility further complement this high-impact role.

Job Purpose

This role is responsible for monitoring and reporting on the end-to-end credit lifecycle across lending products within Business and Commercial Banking (BCB), ensuring oversight and optimizing the quality of the credit portfolio. Positioned as a second line of defence within BCB Risk, the role provides robust oversight and risk mitigation. The incumbent will engage with both frontline credit businesses (downstream) and governance committees (upstream), including the Cluster Credit Committee, Executive Credit Committee, and Group Credit Committee at Board level. Success in this role requires a self-starter with strong independence, capable of delivering actionable insights to senior stakeholders while effectively managing within a complex matrix environment.

Job Responsibilities

Provide support to the Senior Manager regarding monitoring, analysis, organization, and reporting of Credit Risk-related matters for Group, Executive, Cluster, and Segment Credit Committees within the RBB cluster.
Develop and prepare portfolio review presentations based on MIS, giving a clear overview of the credit book.
Use data to drive strategic decisions, portfolio optimization, and early-risk mitigation actions.
Propose innovative ideas to enhance business processes and improve customer experience.
Deliver quality reports, monitoring results, and recommendations to stakeholders.
Monitor quality of credit lifecycle processes, evaluate policy effectiveness, and ensure adherence to guidelines.
Perform robust post-approval/disbursement checks using statistical and sampling methods.
Ongoing monitoring of trends and factors that might impair credit quality, focusing on Origination, Collections, and Recoveries.
Develop models for proactive monitoring of business credit health.
Provide analytical support to the team on credit-related queries within acceptable timeframes.
Foster collaborative relationships through regular engagement with managers and team members.
Provide input into systems, processes, and policies for business effectiveness.
Lead by example in embracing Nedbank Vision and Values.
Contribute to transformation goals and culture-building initiatives.
Create a client service culture through interventions.
Encourage team innovation and knowledge sharing.
Ability to connect the dots across fragmented information from multiple forums and present a consolidated view to senior stakeholders.
Strong capability to interrogate data and extract actionable insights, not just run reports.
Comfort with executive-level presentations and stakeholder management upwards.
Ability to thrive in a new, evolving structure with opportunities to shape standards and frameworks

Essential Qualifications - NQF Level

Advanced Diplomas/National 1st Degrees

Qualification Detail

Required: Bachelor’s degree in Statistics, Economics, Econometrics, Finance, Mathematical Sciences, or Engineering.

Preferred: BSc / B.Eng / BCom Honours degree

Minimum Experience Level

Minimum 8 years in banking or financial services, with 5 years in Credit Risk Analysis within Commercial/Wholesale Banking.
Proven experience in reporting roles for at least 5 years.
Understanding of banking regulations (NCR, SARB, BASA).
Technical proficiency in SAS, Power BI, SQL (mandatory), Python (preferred).
Familiarity with credit modelling, impairment methodologies, IFRS 9, ACL provisioning, and capital adequacy (risk-weighted assets).
Proven ability to engage and influence across retail and business clusters, including executive-level stakeholders
Deep understanding of the end-to-end credit lifecycle across multiple segments and lending products
Experience in strategic planning, business reporting, and translating insights into actionable decisions
Demonstrated capability in coaching, mentoring, and assuming leadership roles within complex environments
Strong background in credit assessments and risk mitigation strategies, with exposure to stress testing and scenario analysis
Ability to identify, manage, and mitigate business risks effectively
Skilled at operating within a matrix structure, managing multiple senior stakeholders and navigating complex governance frameworks
Advanced analytical skills with a strong quantitative orientation, including experience in reporting and strategic KPI development
Comfort with new acquisitions and integration projects, requiring out-of-the-box thinking and solution design

Technical / Professional Knowledge

Business administration and management
Financial Accounting Principles
Governance, Risk and Controls
Operations planning
Principles of project management
Relevant regulatory knowledge
Service level agreements
Staff resource planning
Strategic planning
Management information and reporting principles, tools and mechanisms

Disclaimer

Preference will be given to candidates from the underrepresented groups

Please contact the Nedbank Recruiting Team at +27 860 555 566

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Manager Credit - Large (National, ZA)

Requisition and Specialist Recruiter Details

REQ 142636 - Twanette Coetser

Pipeline Advert

Cluster and Location

Total Business Banking and Retail - Commercial Underwriting

National:

Sandton, Gauteng
Plattekloof, Western Cape

Career Stream

Credit Management

Leadership Pipeline

Manage Self: Professional

Manager Credit Large

Job Purpose

To recommend and or grant credit in order to place quality assets on to the book and continued risk management across Nedbank.

Job Responsibilities

Conduct in-depth credit reviews and portfolio monitoring of large corporate exposures to ensure alignment with risk appetite and early identification of emerging risks.
Gain consensus and highlight pertinent credit risk issues by preparing and presenting reports to various forums.
Contribute to the development and refinement of credit policy frameworks for complex corporate lending, ensuring compliance with regulatory and internal governance standards.
Facilitate and guide monitoring activities by obtaining legal opinion and directives.
Establish emerging risks by studying the external environment including competitors and the macro economy.
Contribute towards financial targets by monitoring and improving credit risk.
Identify, establish and maintain relationships with stakeholders to ensure buy-in of monitoring activities and recommendations.
Deliver expert credit opinions on high-value transactions, including syndicated loans, structured finance, and cross-border exposures.
Challenge recommendations and policy changes made by the business to ensure thorough understanding of the risk involved.
Represent Credit Risk by participating in Risk Committees and Forums.
Ensure that the bank, in its lending practices, treats the customer ethically and fairly by being the customer's voice in Risk Committees and Forums.
Ensure alignment to changes in regulations and Group Policy by contributing to the maintenance of an up to date credit policy.
Deliver on the credit risk monitoring plan by managing resources and activities.
Address immediate and emerging risks by performing ad hoc monitoring exercises.
Ensure compliance of agreed corrective actions by continuous monitoring.
Ensure alignment of business to policy and regulations by monitoring and making recommendations.
Ensure clear direction of activities by establishing and following an annual visitation programme for all regions.
Ensure accuracy and quality by monitoring work done by team.
Mentor credit analysts and contribute to building internal expertise in complex credit structuring.
Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
Contribute to team effectiveness by following the recruitment process when recruiting talent.
Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g. rotation).
Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
Ensure transformational targets are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
Create a client service culture through various required interventions.
Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
Encourage team to generate innovative ideas and share knowledge.

Requirements

NQF Level 7 or higher qualification in a Financial or Banking-related field is essential.
A CIMA, Credit Management degree, or equivalent qualification will be advantageous.
Minimum 5 years’ experience in Credit Assessment, Evaluation, and Decisioning within a banking environment, specifically involving large commercial or corporate clients with complex financial structures.
Minimum 3 years’ Business Banking experience evaluating financial statements and credit reports of current and prospective large business clients to determine their creditworthiness.
Proven track record in managing a large credit portfolio, including high-value and structured lending transactions.
1–2 years’ experience in a team leadership or supervisory role will be advantageous.
Strong understanding of the legal frameworks and regulatory requirements associated with lending and collateral, particularly in the context of large commercial clients.
Familiarity with credit policy, risk appetite frameworks, and regulatory compliance in a corporate banking environment.
Valid driver’s license and own reliable vehicle.
Willingness and ability to travel as required.
Must have an Individual Credit Mandate of R30Million

Technical / Professional Knowledge

Banking knowledge
Banking procedures
Business Acumen
Communication Strategies
Data analysis
Governance, Risk and Controls
Industry trends
Nedbank policies and procedures
Principles of financial management
Principles of project management

Behavioural Competencies

Communication
Customer Focus
Decision Making
Work Standards
Managing Work
Technical/Professional Knowledge and Skills

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Front Arena Business Analyst I 1 (Johannesburg, ZA)

Job Classification

Front Arena Business Analyst -141581

TA: Luthando Bower

Closing date : Ongoing

Job Family

Project, Process and Product

Career Stream

Process

Leadership Pipeline

Manage Self: Expert

Job Purpose

To enable change by defining the needs and the rationale for change, to understand the current state, to define the future state, and to determine the activities required to move from the current to the future state by applying the principles of business analysis, according to the requirements classification schema, from a diverse array of multi-functional perspectives with an agile mindset. Address complex challenges or opportunities, finds a way to deliver business value for any change challenge, guides others to help them deliver better business outcomes, is sought after for expertise and guidance in addressing business challenges, and provides insight to situations that fall within (or outside of) the sphere of influence. Pair with Product Designers (CX/UX), Business Architects, Testers (QA), Business data Managers (BDM) and key roles in the requirements value chain. Apply the principles of Product Ownership Analysis and the strategy-to-execution framework. Lead other BAs in delivery Enterprisewide solutions where this is a project requirement an/or act as the business subject matter expert.

Job Responsibilities

Conduct and lead others on iterative and adaptive planning and monitoring tasks to estimate, organize and coordinate the BA efforts on large/complex enterprise initiatives
Conduct and lead others on elicitation and collaboration tasks to obtain information from stakeholders and confirm the results
Conduct and lead others on requirements analysis and design definition to structure, organize, specify and model requirements and designs, validate and verify information, identify solution options that meet business needs, and estimate the potential value that could be realized for each solution option
Conduct and lead others on Requirements Life Cycle Management tasks to manage and maintain requirements and design information from inception to retirement
Conduct and lead others on strategy analysis to define the future and transition states needed to address the business need
Conduct and lead others on Solution Evaluation to assess the performance of and value delivered by a solution, and eliminate barriers/constraints that prevent the full realization of the value
Execute and lead others on according to IIBA best practices, agile product delivery and lean principles based on Nedbank's delivery approach as per the BA methods
Discover and deliver requirements based on changes across all seven product dimensions and requirements categories
Understand/co-create the operational value streams, enterprise strategic themes, product roadmap, vision, KPIs and metrics
Understand all elements of the portfolio, solution, program and team backlog
Explore and articulate the opportunity/problem to be solved and identify stakeholder wants and needs to realise this and participate to define the proposed solution
Use visual diagrams and collaborative games to model scope, interfaces, story context, data flows, processes, and Enterprisewide dependencies
Document Epics/features/themes to analyse user stories - identify gaps, missing stories, acceptance criteria, scenario development and all requirement categories
Own decomposition of portfolio epics, features, elicitation, analysis, story writing and acceptance criteria writing throughout the requirements value chain and ensure reuse of requirements
Collaborate/co-create process and capability alignment by pairing with the PE and Architect
Drive resolutions for impediments and spikes and enabler epics/stories, and synthesise the data to articulate requirements
Drive collaboration with development/QA to identify test cases/scenarios, conduct UAT and train the trainer/user, support change management and the product manager with commercialisation
Lead all aspects of Backlog Refinement and increment planning and champion DevOps & Built-in quality principles and limit WIP
Analyse/document data requirements and model data flows/ ERDs through all 7 product dimensions on a portfolio level by pairing with BDMs
Foster stakeholder relationships and engagement for backlog discovery and delivery, dependencies and enterprise delivery up to executive level
Conduct system demos and contribute to I&A, implement suggestions and drive continuous improvement
Actively participate and lead portfolio/squad ceremonies by pairing with SMs, ACs, POs, Epic/BITE Owners
Champion minimum viable thinking by defining, prioritising, estimating and planning small increments to achieve increment plans
Drive early remediation by reducing waste, rework, identify risks, issues and dependencies within scope and across projects

Essential Qualifications - NQF Level

Professional Qualifications/Honour’s Degree

Preferred Certifications

Certificate in BA endorsed by IIBA , SAFe and Agile Certification

Minimum Experience Level

7 - 10 years

Managerial : 1 - 2 years

BA experience, manage multiple IT Projects and exposure to complex enterprise wide programmes, business and industry exposure and Lead BA role

Technical / Professional Knowledge

Research methodology
Data and Business analysis
Strategy planning and execution
BA Body Of Knowledge
Agile Concepts
Process Engineering Skills
Business Analysis Descipline , Techniques and Practices
Global business analysis Trend
Information Technology concepts

Behavioural Competencies

Decision Making
Technical/Professional Knowledge and Skills
Driving Innovation
Digital Acumen
Coaching
Building Networks

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Asset Management: Senior Business Intelligence Manager (Cape Town, ZA)

About Nedgroup Investments

Nedgroup Investments is an award winning global investment manager with a growing footprint in Europe, offering a broad range of investment solutions to both retail and institutional clients. As a division of Nedbank Group Ltd, we leverage the deep investment and financial expertise of one of South Africa’s leading financial services groups.
Our in house offering comprises two main fund ranges. The Best of Breed™ range partners with carefully selected specialist fund managers, chosen for their ability to deliver consistent long term outperformance. These partnerships are typically long term, allowing managers sufficient time to execute and deliver on their mandates. Complementing this is our Core Range, which follows a disciplined, rules based (passive) investment philosophy. We are relentlessly focused on long term performance, with our primary objective being to deliver a superior investment experience for our clients.

Location

Role is based at the V&A Waterfront, Cape Town

Job Purpose

To use analytical techniques to understand the economics of a business area; to interpret business results and to recommend innovative solutions or strategies that would improve business results.

Job Responsibilities

Deliver service to meet Nedbank internal client's requirements to enable all levels of management to spot opportunities and detect any problems early.
Provide recommendations based on insights to different levels of management within Nedbank.
Ensure transformational target are met.
Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI. Stay abreast of developments in field of expertise, ensuring personal and professional growth.
Understand and embrace the Nedbank vision and values, leading by example.
Ensure issues raised in culture survey are addressed and results are improved.
Deliver a world-class service through others by ensuring a client centric culture.
Identify areas of resource inefficiencies and promote optimization.
Optimize efficiency and embed correct values.
Manage performance of reports and hold them accountable for managing the performance of their reports by implementing performance agreement and ensuring a clear vision.
Identify relevant development needs.
Maintain a high performing team by identifying a talent pool through conducting career conversations and using the talent grid principles and developing talent retention program.
Build depth of skills and knowledge in the team of managers by sharing knowledge and insights.
Ensure continuous improvement goals are achieved by creating an environment whereby self, managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices.
Support financial community by providing MIS to achieve targets.
Ensure the data stewardship principles are applied in the organisation.

People Specification

We seek to employ highly motivated, capable, and quality focused individuals who perform effectively within a diverse, creative, collaborative, challenging, and dynamic environment. In line with our purpose of enabling investors to achieve their investment goals, Nedgroup Investments is committed to supporting employees in achieving their full potential and long term career development.
For this role, candidates should demonstrate:

A high standard of personal presentation.
Strong self-motivation and organisational capability, with the ability to adapt to and manage a broad range of challenges.
The ability to interact effectively with both internal stakeholders and external clients.

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees

Preferred Qualification

Analytical Degree with Finance and Business knowledge

Preferred Certifications

CDMP certification advantageous (or similar language)

Minimum Experience Level

5 years' experience in a management role in MIS or Business Intelligence.
Asset Management / Collective Investment experience advantageous

Technical / Professional Knowledge

Capacity planning
Change management
Client service management
Financial Accounting Principles
Principles of project management
Stakeholder management
Strategic planning
Talent management
Business writing skills
Management information and reporting principles, tools and mechanisms

Behavioural Competencies

Earning Trust
Communication
Decision Making
Continuous Improvement
Optimizing Diversity
Planning and Organizing

Employment Equity Statement

Preference will be given to individuals from underrepresented groups.

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Executive Head: Strategy & Client Value Proposition (CVP) (Johannesburg, ZA)

Job Requisition Details

Requisition ID: 148247
Location: Johannesburg, Gauteng
Closing Date: 20 October 2026
Talent Acquisition: Monde Ndzishe

Job Family

Strategy

Career Stream

Strategic Planning and Strategy Formulation

Leadership Pipeline

Manage Function (MF)

FAIS Affected

Job Purpose

To provide strategic thought leadership to the segment through the formulation of the overall business strategy, including the design and development of key strategic initiatives and objectives of targeted value propositions.

Why Join Our Team

Join a dynamic Commercial Banking leadership team at the forefront of shaping strategy, client value propositions, and sustainable growth. This role offers the opportunity to influence how the business competes, identify new market opportunities, and translate strategic ambition into measurable commercial outcomes. You’ll collaborate with senior executives across the bank, lead transformative initiatives, and drive innovation that enhances client experiences and business performance. Working in a purpose-driven, values-led environment, you will help shape the future of Commercial Banking while developing high-performing teams and delivering meaningful impact for clients, colleagues, and the broader economy.

Job Responsibilities

Plan the target segments and Customer Value Propositions (CVP), adjusting in line with the market response.
Responsible for Opportunity Viability Assessment, in terms of sizing, benefits and identifying potential shift for CVP's.
Responsible for planning investments into implementing strategic value proposition (SVP) changes and identifying optimisation opportunities.
Identify improvement opportunities to guide and refine CVP formulation.
Assess the market perception of the value proposition and profit and loss, identifying opportunities for improvement.
Drive client value through differentiation and solve client pains and gains holistically.
Focus on target segment and drive financial viability of the target segments.
Assess the market context for target market segments pain and gains.
Responsible for target market focus identification and planning.
Formulate the critical ingredients for success and adjust this in line with market response.
Facilitate business unit (BU) strategic planning by setting clear objectives and priorities for BU 3-year planning
Measure the implementation and execution of BU strategy by analysing and tracking key performance indicators against forecasted results.
Champion the execution of strategic projects in the BU through programme management.
Plan and implement effective ways to cascade and communicate the BU strategy and strategic initiatives within the cluster.

Job Responsibilities Continue

Build synergy across segments and business units through collaboration.
Provide relevant business intelligence and reporting through proactive sourcing, analysing and interpretation of data.
Identify key areas for strategic improvement by keeping abreast of industry best practices and research.
Support the achievement of the business strategy, objectives and values and ensure that delivered systems, process, services and solutions are aligned.
Role model the required leadership, culture and values that will enable Nedbank to achieve our purpose, our vision and our goals
Build and maintain relationships with internal and external stakeholders through regular engagement and knowledge sharing and through participation in industry bodies, Nedbank committees and forums.
Build relationships with internal stakeholders by identifying and responding to their business and communication needs.
Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and team through identifying current and future training and development needs.
Manage performance of direct reports by ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, mentoring, coaching, recognising and rewarding achievement and take appropriate corrective action where required.
Optimise employee performance and motivation by fostering a climate and culture conducive to a great place to work.
Develop and implement a strategy to build a differentiated culture of improvement and innovation by analysing relevant surveys and information.
Enable cluster business transformation by leading change management involving systems, processes and people.
Manage team effectively and efficiently across the HR value chain including recruitment, performance management, retention of critical staff, succession planning and coaching and talent management.

Essential Qualifications - NQF Level

Professional Qualifications/Honour’s Degree

Preferred Qualification

Post Graduate qualifications

Preferred Certifications

- Executive Development Programme (EDP)

Minimum Experience Level

10+ years’ experience, including substantial general management exposure and experience in strategic scenario evaluation, strategy formulation, people management, banking operations / key segment product sets and strategic project management.

Technical / Professional Knowledge

Business administration and management
Change management
Communication Strategies
Financial Accounting Principles
Governance, Risk and Controls
Negotiation techniques
Principles of project management
Relevant regulatory knowledge
Strategic planning
Client Service Management
Scenario Analysis

Behavioural Competencies

Business Savvy
Financial Acumen
Entrepreneurship
Establishing Strategic Direction
Customer Focus
Inspiring Excellence
Decision Making
Driving Innovation

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Design System: Front-End Developer (Johannesburg, ZA)

Job Classification

148062
Job Post End Date: 19 October 2026

Job Family

Information Technology

Career Stream

It Application Development

Leadership Pipeline

Manage Self: Technical

About the Design System

The Design System Team delivers enterprise-ready components, design tokens, documentation, tooling, and standards that power digital experiences across Nedbank. Partnering closely with design, product, and engineering teams, we create accessible, consistent, and high-quality experiences while championing design craftsmanship and engineering excellence.

Job Description Summary

We are looking for a passionate and driven Design System Engineer to help build and evolve Nedbank's enterprise design system. You will work closely with designers, engineers, and stakeholders to create reusable components across multiple frameworks and ensure alignment between design intent and implementation.

Job Responsibilities:

As a Design System Engineer, you will:

Design, build, and maintain React, Angular, Vue, and Stencil based web components (TypeScript) with WCAG 2.2 compliance.
Develop and maintain design token pipelines, themes, and brand variants.
Collaborate closely with designers using Figma Dev Mode, Code Connect, and MCP to translate design intent into accessible, high-quality components and experiences.
Drive consistency and scalability by identifying reusable patterns and evolving them into systemised solutions.
Apply systems thinking to balance user needs, design requirements, technical constraints, and platform scalability.
Maintain component documentation, reference applications, contribution guidelines, and adoption resources.
Build, package, and maintain scalable component libraries using Node.js, TypeScript, Rollup, and Vite.
Develop and optimise CI/CD pipelines in Azure DevOps and manage deployments using Docker and Azure.
Apply Git best practices, semantic versioning, release management, and dependency management.
Implement automated testing, including unit, accessibility, visual regression, and end-to-end testing.
Maintain code quality and security using SonarQube, dependency scanning, and secure coding practices.
Leverage AI-assisted tools to improve development, testing, documentation, and engineering workflows.
Conduct code reviews, mentor team members, and contribute to a culture of engineering excellence.
Collaborate across design, engineering, product, and stakeholder teams to drive alignment and adoption.
Take ownership of solutions from concept through to release and continuous improvement.
Continuously improve tooling, processes, documentation, and developer experience.
Champion accessibility, usability, design quality, and engineering excellence across the design system ecosystem.
Contribute innovative ideas that strengthen design system practices, platform capabilities, and engineering standards.

People Specification

Minimum Experience Level

3-5+ years of relevant front-end engineering experience, including experience building component libraries and reusable UI frameworks.
Demonstrable experience shipping, maintaining, and evolving design systems or UI libraries in production environments.

Essential Qualifications - NQF Level

Advanced Diplomas/National 1st Degrees
Matric / Grade 12 / National Senior Certificate

Technical/Professional Knowledge:

Our ideal Design System Engineer will have knowledge and experience in:

Modern front-end development using TypeScript and frameworks such as React, Angular, Vue, and Web Components.
Design system architecture, reusable UI patterns, component APIs, and scalable front-end development practices.
Systems thinking and the ability to design solutions that balance consistency, flexibility, maintainability, and user experience.
Accessibility standards and inclusive design principles, including WCAG 2.2.
Design tokens, theming strategies, and multi-brand implementations.
Design-to-code workflows, including Figma Dev Mode, Code Connect, MCP, and component-driven development.
Design principles including interaction design, visual hierarchy, usability, information architecture, and user-centred product development.
Translating design concepts into polished, production-ready experiences while maintaining quality, performance, scalability, and accessibility.
Front-end performance optimisation, including bundle management, code splitting, lazy loading, tree shaking, and Core Web Vitals.
Node.js tooling, modern package management, build systems, and component library distribution.
Monorepo strategies, versioning, dependency management, and release processes using Nx, Turborepo, or similar tooling.
AEM authoring and integration principles.
CI/CD practices, Azure DevOps, containerisation, cloud platforms, and deployment automation.
Automated testing strategies, including unit, integration, accessibility, visual regression, and end-to-end testing.
Secure coding practices, software quality standards, vulnerability management, and OWASP principles.
Strong communication, collaboration, stakeholder engagement, ownership, and Agile delivery practices.
A passion for design systems, digital craftsmanship, continuous improvement, and creating exceptional user and developer experiences.

Why Join the Design System Team?

If you're passionate about front-end engineering, accessibility, design systems, and digital craftsmanship, and want to help shape the standards, tools, and components that power Nedbank's digital ecosystem while driving innovation and improving developer experience at scale, we'd love to hear from you. You'll work at the intersection of design and engineering, helping teams deliver consistent, accessible, and high-quality experiences while influencing the future of design system practices, tooling, user experience, and digital craftsmanship across the organization.

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Asset Management: Senior Sales Manager (JHB) (Johannesburg, ZA)

About Nedgroup Investments

Job Purpose

We are looking for a dynamic and commercially driven Sales Manager to lead and deepen intermediary relationships across the Gauteng region. This role is central to executing our channel development strategy, expanding Nedgroup Investments' reach through new and existing initiatives, and contributing to business growth in line with broader Nedbank strategic objectives.

Job Responsibilities

Grow assets under management through strong, trusted intermediary relationships across the region.
Develop and execute regional business development plans aligned to distribution priorities and growth objectives.
Present investment solutions, market insights and business opportunities to advisers and investors with confidence and credibility.
Educate and support intermediaries on products, processes and investment strategies to enable better client outcomes.
Identify new business opportunities, strategic partnerships and initiatives that expand market reach.
Partner closely with investment, marketing and service teams to deliver a best-in-class client experience.
Regular engagements with fund managers.
Develop technical marketing skills.
Consistently achieve and exceed agreed sales and growth objectives.
Ensure continuous improvement goals are achieved by creating an environment whereby self; team are encouraged to challenge the status quo by initiating constructive debates about work practices and areas for improvement.

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees

Preferred Qualification

Degree in Business / Finance / Investments (E.g. B.Comm), CFP qualification

Minimum Experience Level

Minimum 5 years working experience as a Sales Manager, working with intermediaries in an Asset Management Industry.

Technical / Professional Knowledge

Business administration and management
Business terms and definitions
Communication Strategies
Financial Accounting Principles
Governance, Risk and Controls
Nedbank policies and procedures
Organisational behaviour theory
Relevant regulatory knowledge
Management information and reporting principles, tools and mechanisms
Human Resource Policies And Practices

Behavioural Competencies

Initiating Action
Building the Sales Team
Coaching the Sales Team
High-Impact Communication
Driving Successful Customer Engagements
Aligning and Executing Sales Strategy

FAIS Affected

FAIS Affected - Yes

Employment Equity Statement

Preference will be given to individuals from underrepresented groups.

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Client Advisor (Johannesburg, ZA)

Job Requisition details

Req: 148164

Role: Client Advisor

Area: Eastgate

Advert closing date: 20/10/2026

Job Family

Sales and Service

Career Stream

Sales

Leadership Pipeline

Manage Self: Technical (MST)

FAIS Affected

FAIS Affected - Yes

Job Purpose

Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

Respond to client needs by offering the right service and solution.
Build client trust by applying your expertise and experience to do good for your client.
Educate clients and potential clients on how to subscribe and service their account.
Treat clients with respect, build trust, show care and humility in all client interactions.
Help clients achieve their goals and grow financially.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Entrench clients and deliver value through cross selling.
Facilitate the sales process by informing clients of the product features and benefits.
Document client needs analysis and provide corresponding product solutions.
Obtain referrals from existing clients as well as leads from other business units.
Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
Collaborate with internal stakeholders to provide complete financial solutions for clients.
Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
Act with a client first mindset in all client engagements.

Nedbank Goals:

Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
Support the achievement of the sales and service strategy objectives and values.
Enable Nedbank's strategy of being financial experts who do good.
Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
Report suspicious transactions to the relevant department.
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications - NQF Level

Diploma

Preferred Qualification

FAIS Approved Qualification

Minimum Experience Level

1 - 2 years
Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

Product sales skills
Sales Strategies
Product Knowledge
Customer service principles
Nedbank policies and procedures
Customer relationship management

Behavioural Competencies

Building Customer Loyalty
Building Trusting Relationships
Sales Persuasion
Technology Savvy
Planning and Organizing
Adaptability
Applied Learning

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Senior Client Advisor (Lebowakgomo, ZA)

Job Req

148280

Closing Date

20 October 2026

Location

Lebowakgomo

FAIS Affected

FAIS Affected - Yes

Job Purpose

To provide personalised advice, financial solutions, client service and educate clients on the convenience, security and functionality of self-service solutions, in order to meet business goals and exceed client expectations.

Job Responsibilities

Client Engagement:

Respond to client needs by offering the right service and solution.
Nurture strong, long-standing client relationships.
Educate clients and potential clients on how to subscribe and service their account.
Educate clients on the convenience, security and functionality of self-service solutions.
Provide knowledgeable client service that fosters mutual trust and confidence.
Discover client's needs through connecting, understanding and delivering financial solutions with care.
Provide financial strategies and advice using a holistic approach to help clients achieve their goals and grow financially.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Identify cross-selling opportunities through client engagement and quality conversations.
Facilitate the sales process by informing clients of the product features and benefits.
Fulfill clients' needs through documenting needs analysis and by providing suitable financial product solutions.
Obtain referrals from existing clients as well as leads from other business units.
Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
Educate clients on the use of alternative, cost effective, time saving and convenient self-service channels.
Provide complete solution to clients by networking and collaborating with internal stakeholders.
Provide input into client financial analysis, make recommendations to credit and monitor the return of security documentation.
Identify and recommend opportunities to enhance processes, systems and policies.

Nedbank Goals:

Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
Achieve business objectives and identify and execute on quality sales leads.
Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.

Risk and Compliance:

Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
Report suspicious transactions to the relevant department.
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications and training material.

Essential Qualifications - NQF Level

Advanced Diplomas/National 1st Degrees

Preferred Qualification

FAIS Approved Qualification

Minimum Experience Level

3 - 6 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

Product sales skills
Sales Strategies
Product Knowledge
Customer service principles
Nedbank policies and procedures
Customer relationship management

Behavioural Competencies

Building Customer Loyalty
Building Trusting Relationships
Sales Persuasion
Technology Savvy
Planning and Organizing
Adaptability
Applied Learning

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Product Owner - Insurance (Johannesburg, ZA)

Job Classification

Job Requisition: 148028
TA Specialist: Refilwe Falatsi
Closing Date: 23 October 2026
Location: 135 Rivonia Campus
Cluster: Personal and Private Banking | Nedbank Insurance | Strategic Projects Office
Employment Equity Statement: Preference will be given to applicants from Underrepresented Groups

Job Purpose

At Nedbank Insurance, we are passionate about creating innovative, customer-centric insurance solutions that deliver meaningful value to our clients. We are looking for a highly skilled and driven Product Owner - Insurance to lead the delivery of complex, high-impact products within an Agile environment.

The successful candidate will play a pivotal role in defining product priorities, managing delivery roadmaps, driving stakeholder alignment, and ensuring that customer needs remain at the heart of every solution delivered. This role requires an individual with strong business acumen, Agile expertise, and the ability to collaborate effectively with senior stakeholders across business and technology.

Job Responsibilities

As the Product Owner, you will:

Define and manage the product backlog in alignment with the Product Manager's vision and strategic objectives.
Prioritise features, user stories, and enhancements based on business value, customer needs, and delivery readiness.
Lead Program Increment (PI) Planning and support Agile Release Train (ART) planning activities.
Drive successful delivery of product releases, enhancements, and upgrades within agreed timelines.
Translate business requirements into clearly defined user stories, acceptance criteria, and product specifications.
Serve as the primary liaison between business stakeholders, technology teams, and Agile delivery teams.
Advocate for customer-centric thinking and ensure the voice of the customer is incorporated into product delivery.
Monitor iteration and release progress, proactively removing impediments and managing escalations where required.
Collaborate with architects, developers, testers, and business stakeholders to ensure quality outcomes.
Contribute to product vision, solution design, roadmaps, and growth opportunities.
Facilitate Agile ceremonies, iteration reviews, and planning sessions.
Influence and engage senior executives and stakeholders to ensure alignment and value delivery.
Coach and mentor Product Owners and Agile team members while promoting Agile best practices.
Contribute to the advancement of Product Owner practices and thought leadership across the organisation.

People Specification

Essential Qualifications - NQF Level

Advanced Diplomas/National 1st Degrees

Preferred Qualification

BCom, Information Technology, Computer Science, Business Information Systems, or related qualification.

Essential Certifications

Project Management Professional (PMP) Prince II

Preferred Certifications

Certified Product Owner (CSPO or equivalent).
Agile or SAFe Product Owner Certification.

Minimum Experience Level

Minimum 5 years' experience in a Product Owner, Product Management, Project Management, or related Agile delivery role.
Experience engaging and influencing multiple senior stakeholders across business and technology environments.
Proven experience working within Agile delivery frameworks, preferably SAFe.
Track record of managing product roadmaps, backlogs, releases, and stakeholder expectations.
Experience within the Insurance, Financial Services, or Banking sector will be highly advantageous.

Why Join Us?

At Nedbank Insurance, you'll have the opportunity to shape innovative products that positively impact our customers while working alongside talented professionals in a collaborative Agile environment. We offer a culture that encourages growth, innovation, continuous learning, and meaningful career development.

If you are passionate about delivering value through Agile product management and want to influence the future of insurance solutions, we would love to hear from you.

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Client Advisor (Johannesburg, ZA)

Requisition Details

REQ Number:148304

Closing Date: 23 October 2026

Location: Tembisa

Job Family

Sales and Service

Career Stream

Sales

Leadership Pipeline

Manage Self: Technical (MST)

FAIS Affected

FAIS Affected - Yes

Job Purpose

Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

Respond to client needs by offering the right service and solution.
Build client trust by applying your expertise and experience to do good for your client.
Educate clients and potential clients on how to subscribe and service their account.
Treat clients with respect, build trust, show care and humility in all client interactions.
Help clients achieve their goals and grow financially.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Entrench clients and deliver value through cross selling.
Facilitate the sales process by informing clients of the product features and benefits.
Document client needs analysis and provide corresponding product solutions.
Obtain referrals from existing clients as well as leads from other business units.
Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
Collaborate with internal stakeholders to provide complete financial solutions for clients.
Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
Act with a client first mindset in all client engagements.

Nedbank Goals:

Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
Support the achievement of the sales and service strategy objectives and values.
Enable Nedbank's strategy of being financial experts who do good.
Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
Report suspicious transactions to the relevant department.
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications - NQF Level

Diploma

Preferred Qualification

FAIS Approved Qualification

Minimum Experience Level

1 - 2 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

Product sales skills
Sales Strategies
Product Knowledge
Customer service principles
Nedbank policies and procedures
Customer relationship management

Behavioural Competencies

Building Customer Loyalty
Building Trusting Relationships
Sales Persuasion
Technology Savvy
Planning and Organizing
Adaptability
Applied Learning

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Service Consultant (Paarl, ZA)

Job Requisition detail

Req: 148300

Role: Service Consultant

Area: Paarl

Advdert closing date: 20/10/2026

Job Family

Sales and Service

Career Stream

Client Service

Leadership Pipeline

Manage Self: Technical (MST)

Job Purpose

Job Responsibilities

Client Engagement:

Address any concerns relating to the queue flow or digital devices.
Assist client to download online applications and resolve any log in issues.
Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
Educate clients and potential clients on how to subscribe and service their account.
Educate clients on self-service, digital functionality and features.
Facilitate a conversation with the client to assist them to complete their service needs online.
Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
Meet, greet, establish and clarify client needs and verify documentation and direct clients.
Nurture strong, long-standing client relationships.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

Accept and service cash transactions over the counter.
Action control check list applicable to teller, enquiries and foreign functions daily.
Balance and secure branch stock holding (e.g. cards).
Control the queuing process and prioritise clients with special needs.
Destroy old stock (e.g. cards) identified by reports.
Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

Mitigate risk by controlling counter and drop safe limits according to policy.
Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

Diploma

Preferred Qualification

Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

1 - 2 years

Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

Customer service principles
Product Knowledge
Problem solving skills
Relationship management
Nedbank security policies and procedures
Governance, Risk and Controls
Forex product

Behavioural Competencies

Building Customer Loyalty
Earning Trust
Collaborating
Managing Work
Adaptability
Stress Tolerance
Continuous Learning

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Service Consultant (Cape Town, ZA)

Job Requisition detail

Req: 148229

Role: Service Consultant

Area: Goodwood, N1 City

Advert clsoing date: 20/10/2026

Job Family

Sales and Service

Career Stream

Client Service

Leadership Pipeline

Manage Self: Technical (MST)

FAIS Affected

FAIS Affected - Yes

Job Purpose

Job Responsibilities

Client Engagement:

Address any concerns relating to the queue flow or digital devices.
Assist client to download online applications and resolve any log in issues.
Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
Educate clients and potential clients on how to subscribe and service their account.
Educate clients on self-service, digital functionality and features.
Facilitate a conversation with the client to assist them to complete their service needs online.
Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
Meet, greet, establish and clarify client needs and verify documentation and direct clients.
Nurture strong, long-standing client relationships.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

Accept and service cash transactions over the counter.
Action control check list applicable to teller, enquiries and foreign functions daily.
Balance and secure branch stock holding (e.g. cards).
Control the queuing process and prioritise clients with special needs.
Destroy old stock (e.g. cards) identified by reports.
Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

Mitigate risk by controlling counter and drop safe limits according to policy.
Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

Diploma

Preferred Qualification

Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

Customer service principles
Product Knowledge
Problem solving skills
Relationship management
Nedbank security policies and procedures
Governance, Risk and Controls
Forex product

Behavioural Competencies

Building Customer Loyalty
Earning Trust
Collaborating
Managing Work
Adaptability
Stress Tolerance
Continuous Learning

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Senior Enablement Manager (Nedbank Insurance) (Johannesburg, ZA)

Job Classification

Job Requisition: 148290
TA Specialist: Refilwe Falatsi
Closing Date: 30 October 2026
Location: 135 Rivonia Campus, Sandown
Cluster: Personal and Private Banking | Nedbank Insurance | Distribution (Self-Fulfilled)
Employment Equity Statement: Preference will be given to applicants from Underrepresented Group

Shape the Future of Digital Insurance Sales

Are you passionate about creating seamless digital experiences that drive customer engagement and commercial success? We are looking for a Senior Enablement Manager to take ownership of the design, optimisation, and continuous improvement of digital sales journeys across our insurance channels.

In this role, you will bridge customer experience, digital innovation, and business growth by ensuring that our digital platforms and processes enable conversion and support both life and non-life insurance growth objectives.

Job Purpose

To own the design and optimisation of digital sales journeys (UX/UI and flows), ensuring platforms and processes enable conversion and support both life and non-life growth.

Job Responsibilities

• Lead the design and optimisation of digital customer journeys across web, mobile app, assisted sales, and WhatsApp channels.
• Identify customer experience gaps, friction points, and drop-off areas within digital sales funnels.
• Drive continuous improvement through customer insights, funnel analysis, A/B testing, and data-driven decision-making.
• Translate customer behaviour, channel performance, and emerging digital trends into practical enhancements and enablement opportunities.
• Prioritise and manage a structured digital enablement backlog aligned to business value and strategic objectives.
• Collaborate with cross-functional teams including Digital, Martech, Technology, Product, and Operations to deliver impactful customer experiences.
• Support the ongoing evolution of digital sales capabilities across life and non-life insurance products.

People Specification

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees

Preferred Qualification

Relevant degree (NQF 7)
and / or diploma (NQF 7) in Digital Design, User Experience (UX), Human-Centred Design, Marketing, Information Systems, Business, or a related field.

Minimum Experience Level

Minimum 5 years experience in Digitial Sales Journey or Enablement role within financial services, Insurance and Digital Commerce environment.

Proven experience in UX/UI design and digital customer journey optimisation.
Strong analytical capability with experience in funnel analysis, user behaviour analysis, and conversion optimisation.
Experience translating customer insights into measurable design improvements.
Exposure to digital platforms, customer-facing technologies, and cross-functional technology teams.
Ability to work effectively with business stakeholders, product owners, and technical teams

What Success Looks Like
• Improved digital conversion rates across sales journeys.
• Reduced customer drop-off and friction within key digital channels.
• A clear and prioritised enablement roadmap focused on business impact.
• Strong alignment between customer experience design and commercial objectives.
• Increased efficiency through proactive optimisation rather than reactive fixes.

Why Join Us?

This is an exciting opportunity to influence how customers engage with our digital insurance offerings while delivering measurable business value. You will play a critical role in shaping best-in-class digital experiences that enhance customer satisfaction, drive growth, and support our digital transformation journey.
If you are passionate about creating intuitive, conversion-focused digital experiences and turning customer insights into business results, we would love to hear from you.

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Principal UX Writer (Johannesburg, ZA)

Job Classification

148064
Job Post End Date: 21 October 2026

Job Family

Information Technology

Career Stream

Design

Job Purpose

Collaborating with product designers and developers to craft clear, engaging and persuasive copy for digital products. Designing and optimizing prompts for AI models to ensure accurate, relevant and coherent outputs. Working with data scientists and AI researchers to enhance our LLM capabilities.

Key responsibilities

Work with CX, UX and UI designers, business, tech and marketing to design conversations for seamless user journeys across digital platforms.
Drive alignment on style, voice and tone to deliver user-friendly, on-brand content that enhances the overall client experience across channels.
Experiment with and document various prompt techniques to improve AI performance and customer satisfaction.
Define and document standards, patterns, principles and processes to establish and reinforce a unified content approach.
Identify and articulate problematic moments in user flows with the goal of raising the CX bar.
Present work to stakeholders and manage good relationships with them.

Support the enablement of Nedbank’s strategy:

Support the achievement of the business strategy, objectives and values.
Contribute to the Nedbank Culture building initiatives (eg staff surveys etc).
Participate and support corporate responsibility initiatives for the achievement of business strategy.
Seek opportunities to improve business processes, models and systems though agile thinking.

Enable and entice users to achieve their goals and tasks with ease in line with the business strategy:

Drive vision for product language and content across customer journeys.
Influence and adapt to stakeholder feedback.
Lead, collaborate with and influence (with or without mandate) design, tech and product teams.
Develop playbooks for execution of content strategy across the enterprise.
Manage projects and copy requests from across the enterprise, prioritising tasks, managing approvals and tracking time spent.
Manage content outputs or resources across work streams and multiple project sprints.
Provide direction and mentorship to junior writers and educate cross-functional partners on the role of content.

People Specification

Minimum Experience Level

5 to 9 years in Digital Copywriting

Preferred requirements

Degree or diploma in English, copywriting, communications or journalism.
Certification in UX writing, content strategy, UX or design.

Competencies

The ability to bring team or squad members together to gather and synthesise all their different perspectives on the product and the work required to deliver a user story.
This includes setting the priorities for the backlogs.
Capability to write communication, business documentation, briefs and missives, using appropriate Nedbank tone, style and language.
Engaging with upper and lower levels of management, including stakeholder management, role management, external stakeholder management.
Knowledge of and the ability to fully engage participants in creating, discovering and applying learning insights using a facilitative approach.
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Ability to write, proofread, edit journeys, propose journeys, all in Nedbank relevant language and style.
Working cooperatively with others to help a team or work group achieve its goals.
Actively identifying or creating and taking advantage of learning opportunities.
Using newly gained knowledge and skills on the job and learning through their application.
Taking full advantage of opportunities to receive and explore feedback about own performance (from assessments, managers, co-workers, internal partners, or customers).
Responding favourably to feedback and using it constructively to take action to improve knowledge, skills, behaviour and influence or impact on others.
Effectively managing one’s time and resources to ensure that work is completed efficiently.
Continually achieving a satisfactory level of technical, functional, and/or professional skill or knowledge in position-related areas.
Keeping up with current developments and trends in areas of expertise.
Leveraging expert knowledge to accomplish results.

Exposure

General IT operational experience.
Multiple operating systems.
Application programmes.
Operating systems.
IT infrastructure and system analysis.
Working with diverse teams.

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Head: Leasing & Coverage (Johannesburg, ZA)

Requisition Details and Talent Acquisition Contact

REQ ID: 148188 - Michelle Thabethe

Cluster: Group Finance - CRE LEASING AND COVERAGE

Location: Sandton

Closing date: 16 October 2026

Job Family

Administration, Operations and Facilities

Career Stream

Property, Property Development and Construction

Leadership Pipeline

Manage Function

Job Purpose

To lead enterprise leasing strategy and transaction governance for the corporate real estate portfolio, ensuring occupancy commitments are commercially sound, timely and aligned to business and property strategy. The role integrates market intelligence, negotiation, lease risk and portfolio planning to optimise cost, flexibility and long-term value. The role sets the functional direction, governance framework, performance standards and investment priorities, integrates material risks and dependencies across the portfolio, and provides senior decision support on matters with enterprise or portfolio-wide impact.

Job Responsibilities

Leasing Strategy & Portfolio Direction

Define the leasing strategy and governance framework for the corporate real estate portfolio in line with business footprint and financial priorities.
Set principles for renewals, relocations, acquisitions, exits and landlord engagement based on portfolio strategy and market evidence.
Prioritise material leasing decisions according to business need, cost, flexibility, risk and long-term portfolio value.
Integrate leasing strategy with workplace, facilities, project, finance and location-planning decisions.

Transaction Governance & Decision Quality

Establish decision standards, delegated authorities and review gates for material property transactions and lease commitments.
Oversee complex negotiations and ensure options, trade-offs and contractual implications are transparent to decision-makers.
Ensure transaction recommendations are supported by robust commercial, operational and legal analysis.
Intervene on material disputes, exceptions or transactions with elevated financial, operational or reputational risk.

Lease Portfolio Performance

Oversee lease expiries, critical dates, occupancy commitments and commercial obligations across the portfolio.
Drive proactive renewal and exit planning to reduce avoidable cost, holdover risk and lost negotiation leverage.
Use portfolio and market data to identify consolidation, renegotiation and flexibility opportunities.
Ensure lease information is accurate enough to support budgeting, facilities delivery and property decisions.

Market, Commercial & Risk Insight

Maintain current understanding of property-market conditions, rental benchmarks and occupier trends relevant to the portfolio.
Ensure commercial analysis reflects total occupancy cost, incentives, escalation, flexibility and lifecycle implications.
Identify material lease, landlord, concentration and location risks and
ensure appropriate treatment.
Strengthen use of analytics and scenario modelling while retaining
accountable commercial judgement.

Leadership & Stakeholder Alignment

Lead the leasing capability and clarify accountability across strategy,
specialist negotiation and lease administration activities.
Build effective partnerships with Legal, Finance, Procurement, Property,
Workplace, Facilities and business stakeholders.
Develop specialist capability in negotiation, market analysis, contract
interpretation and portfolio decision support.
Report material transaction pipeline, portfolio exposure and decision
requirements to senior governance forums.

Essential Qualifications - NQF Level

Professional Qualifications/Honour’s Degree

Preferred Qualification

Relevant Honours degree or equivalent NQF level 8 qualification in property, real estate, finance, law, business or a related field.

Preferred Certifications

Relevant Professional Body, Estates Agents' Board Registration preferred : South African Property Owners Association (SAPOA) and South African Shopping Centre Association (SASCA)

Minimum Experience Level

10 - 12 years' property management related experience and 5 years managing others.

Technical / Professional Knowledge

Business administration and management
Client service management
Communication Strategies
Financial Accounting Principles
Governance, Risk and Controls
Principles of project management
Relevant regulatory knowledge
Strategic planning
Management information and reporting principles, tools and mechanisms
Asset management

Behavioural Competencies

Customer Focus
Operational Decision Making
Inspiring Excellence
Building Organizational Talent
Driving Execution
Strategic Influence
Cultivating Networks and Partnerships
Business Savvy

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

National Leasing and Property Support Manager (Johannesburg, ZA)

Requisition Details and Talent Acquisition Contact

REQ ID: 148148 - Michelle Thabethe

Cluster: Group Finance - CRE LEASING AND COVERAGE

Location: Sandton

Closing date: 16 October 2026

Role Classification

Senior Manager responsible for a national function and resources

Job Family

Administration, Operations and Facilities

Career Stream

Property, Property Development and Construction

Leadership Pipeline

Manage Others

Job Purpose

The National Leasing and Property Support Manager leads the strategic management, optimisation and governance of Nedbank’s national corporate property leasing portfolio. The role is accountable for cost-effective, compliant and business-aligned property solutions across corporate campuses, offices, retail branches, ATMs and Africa operations. It integrates leasing, subletting, occupancy optimisation, transaction governance, financial management, property support, stakeholder engagement, supplier oversight, risk management and operational enablement.

The incumbent acts as a senior property adviser to business, Workplace, Technology, Finance, Procurement, Legal, Risk and Operations. The role maximises value from leased assets, supports workplace and distribution strategies, protects the bank’s contractual and financial interests, and ensures that property decisions are supported by robust data, due diligence and governance.

Key Accountabilities

1. Portfolio Strategy, Leasing and Optimisation

Develop and execute national leasing, occupancy and portfolio strategies aligned to business, workplace and financial objectives.
Lead complex lease negotiations, renewals, reviews, amendments, relocations, terminations and consolidations to secure favourable commercial, operational and legal outcomes.
Optimise space utilisation, occupancy costs and operational resilience across campuses and offices; reduce vacancy exposure through subletting, rationalisation and alternative occupancy solutions.
Provide specialist property support for branch expansions, relocations, renewals, closures, town-planning requirements and ATM deployments.
Support Africa operations with leasing and property advice aligned to regional requirements and corporate real estate strategy.

2. Transactions, Contracts and External Parties

Govern the full transaction lifecycle from requirements definition, market testing and site selection through heads of terms, due diligence, approvals, contracting, occupation and close-out.
Oversee brokers, landlords, managing agents, attorneys, consultants and other providers through clear service levels, performance standards and value-for-money outcomes.
Manage lease-related disputes, claims, litigation and contractual risk with internal and external legal advisers.
Support sourcing strategies, scopes of work, tender evaluations, commercial negotiations, supplier appointments and transformation objectives in partnership with Procurement.

3. Financial, Data and Lease Governance

Own lease budgets, forecasts, accruals, cash-flow projections, rental escalations, operating-cost recoveries, municipal charges, cost allocations and variance reporting.
Prepare and assure investment and occupancy business cases using total occupancy cost, net present value, scenario and sensitivity analysis.
Maintain complete lease records, critical dates, notices, options, guarantees, insurance requirements, landlord obligations and supporting evidence in an auditable repository.
Define portfolio data standards and executive reporting covering occupancy, vacancy, lease expiries, cost per square metre, savings, recoveries, utilisation, transaction pipeline, supplier performance, compliance exceptions and forecast accuracy.

Governance and Operational Enablement

Risk, Compliance and Municipal Processes

Maintain the property risk and control framework, delegated-authority compliance, audit action plans, remediation evidence and regulatory controls.
Coordinate compliance relating to municipal, zoning, building control, signage, wayleave, fire and life-safety, accessibility, environmental, privacy and records-management requirements, while specialist functions retain their accountabilities.
Lead council applications and engagement with local authorities to secure timely approvals for office, campus, branch and ATM projects.
Promote OHS compliance and support risk identification, remediation, incident management and safe, fit-for-purpose workplaces.

Systems, Processes and Digital Enablement

Act as business owner for property-related systems and workflows, including SAP approvals, controls and data integrity.
Lead process mapping, re-engineering, automation and digitisation across Leasing, Coverage and Property Support.
Maintain standard operating procedures, governance frameworks, user guides and management information.
Drive training, change management, system adoption and continuous improvement with Technology, Finance, Procurement and business teams.

Sustainability, Readiness and Continuity

Embed energy and water efficiency, waste reduction, green lease provisions, building performance and climate-resilience considerations into property decisions.
Coordinate occupation and exit readiness, including landlord works, handovers, snag resolution, access, utilities, reinstatement, dilapidations, asset removal and final accounts.
Support business continuity and emergency response through critical-site assessments, alternative accommodation, landlord escalation and tracked recovery actions.
Protect confidential property, financial, litigation and personal information through appropriate access, privacy, security and retention controls.

Leadership and Stakeholder Management

Build trusted relationships with senior stakeholders across Retail, Commercial, Distribution, Operations and support functions, translating business needs into practical property solutions.
Prepare concise decision papers and recommendations for property, investment, procurement, risk and execution forums.
Lead geographically dispersed property resources, set clear objectives and operating standards, and ensure consistent national execution.
Manage performance through agreed goals, regular feedback, recognition, corrective action and transparent accountability.
Create a collaborative, high-performance environment; develop team capability through coaching, training and exposure to market practice.
Maintain current industry knowledge and use market intelligence, benchmarking and commercial due diligence to support negotiations and decisions.

Required Experience and Professional Knowledge

The successful incumbent should have substantial senior-level experience in corporate real estate, commercial leasing and national or multi-regional property portfolio management. Relevant experience should include complex negotiations, transaction and contract management, branch or distribution property support, occupancy optimisation, cost-reduction initiatives, supplier governance, procurement, legal disputes and cross-functional stakeholder engagement.

Demonstrated capability is required in lease financial modelling, budgeting, forecasting, accruals, payments, recoveries and executive portfolio reporting. The incumbent should be able to prepare and present investment or occupancy business cases, manage critical-date and lease-administration controls, improve data quality, remediate audit findings and operate effectively within delegated authority and governance forums.

Advanced knowledge should cover:

Corporate real estate strategy, commercial leasing, property transactions, property law and contract management.
Financial analysis, lease accounting principles, portfolio economics and commercial due diligence.
Risk, compliance, audit, OHS, municipal approvals, building control, fire and life-safety requirements.
Supplier governance, procurement processes, transformation and responsible sourcing.
Portfolio analytics, KPI design, data governance, market benchmarking and executive reporting.
Sustainability, green leasing, climate resilience, business continuity and operational readiness.
Privacy, information security, records management, change management, process improvement and digital enablement.

Indicative Performance Measures

Occupancy cost savings, avoided cost and value realised against approved business cases.
Portfolio utilisation, vacancy and subletting performance, and management of lease-expiry exposure.
Timely completion of renewals, notices, transactions, council approvals, handovers and exits.
Accuracy of budgets, forecasts, accruals and recoveries, with prompt resolution of billing exceptions.
Lease-data completeness, critical-date accuracy, control effectiveness and closure of audit actions.
Landlord, broker and supplier performance, transformation outcomes and stakeholder satisfaction.
Closure of safety, regulatory, sustainability and operational-readiness actions within agreed timelines.
Improved process cycle times, automation benefits, system adoption and team capability.

Behavioural Competencies

The role requires strategic leadership, commercial acumen and the ability to influence senior stakeholders. The incumbent must demonstrate sound judgement, resilience, ethical leadership, customer focus and a strong governance mindset. Success also depends on analytical and financial literacy, disciplined execution, skilled negotiation, change leadership, talent development and the ability to translate complex property data into clear executive recommendations and sustainable business outcomes.

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Service Consultant (Stellenbosch, ZA)

Job Requisition detail

Req: 148207

Role: Service Consultant

Area: Stellenbosch

Advert closing date: 20/10/26

Job Family

Sales and Service

Career Stream

Client Service

Leadership Pipeline

Manage Self: Technical (MST)

FAIS Affected

FAIS Affected - Yes

Job Purpose

Job Responsibilities

Client Engagement:

Address any concerns relating to the queue flow or digital devices.
Assist client to download online applications and resolve any log in issues.
Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
Educate clients and potential clients on how to subscribe and service their account.
Educate clients on self-service, digital functionality and features.
Facilitate a conversation with the client to assist them to complete their service needs online.
Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
Meet, greet, establish and clarify client needs and verify documentation and direct clients.
Nurture strong, long-standing client relationships.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

Accept and service cash transactions over the counter.
Action control check list applicable to teller, enquiries and foreign functions daily.
Balance and secure branch stock holding (e.g. cards).
Control the queuing process and prioritise clients with special needs.
Destroy old stock (e.g. cards) identified by reports.
Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

Mitigate risk by controlling counter and drop safe limits according to policy.
Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

Diploma

Preferred Qualification

Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

1 - 2 years

Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

Customer service principles
Product Knowledge
Problem solving skills
Relationship management
Nedbank security policies and procedures
Governance, Risk and Controls
Forex product

Behavioural Competencies

Building Customer Loyalty
Earning Trust
Collaborating
Managing Work
Adaptability
Stress Tolerance
Continuous Learning

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Client Advisor (Cape Town, ZA)

Job decription details

Req: 148224

Role: Client Advisor

Area: Tyger Valley, Bellville

Advert closing date: 20/10/2026

Job Family

Sales and Service

Career Stream

Sales

Leadership Pipeline

Manage Self: Technical (MST)

FAIS Affected

FAIS Affected - Yes

Job Purpose

Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

Respond to client needs by offering the right service and solution.
Build client trust by applying your expertise and experience to do good for your client.
Educate clients and potential clients on how to subscribe and service their account.
Treat clients with respect, build trust, show care and humility in all client interactions.
Help clients achieve their goals and grow financially.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Entrench clients and deliver value through cross selling.
Facilitate the sales process by informing clients of the product features and benefits.
Document client needs analysis and provide corresponding product solutions.
Obtain referrals from existing clients as well as leads from other business units.
Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
Collaborate with internal stakeholders to provide complete financial solutions for clients.
Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
Act with a client first mindset in all client engagements.

Nedbank Goals:

Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
Support the achievement of the sales and service strategy objectives and values.
Enable Nedbank's strategy of being financial experts who do good.
Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
Report suspicious transactions to the relevant department.
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications - NQF Level

Diploma

Preferred Qualification

FAIS Approved Qualification

Minimum Experience Level

1 - 2 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

Product sales skills
Sales Strategies
Product Knowledge
Customer service principles
Nedbank policies and procedures
Customer relationship management

Behavioural Competencies

Building Customer Loyalty
Building Trusting Relationships
Sales Persuasion
Technology Savvy
Planning and Organizing
Adaptability
Applied Learning

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Service Consultant (Vredendal, ZA)

Job Requisition detail

Req: 148241

Role: Service Consultant

Area: Vredendal

Advert closing date: 20/10/2026

Job Family

Sales and Service

Career Stream

Client Service

Leadership Pipeline

Manage Self: Technical (MST)

FAIS Affected

FAIS Affected - Yes

Job Purpose

Job Responsibilities

Client Engagement:

Address any concerns relating to the queue flow or digital devices.
Assist client to download online applications and resolve any log in issues.
Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
Educate clients and potential clients on how to subscribe and service their account.
Educate clients on self-service, digital functionality and features.
Facilitate a conversation with the client to assist them to complete their service needs online.
Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
Meet, greet, establish and clarify client needs and verify documentation and direct clients.
Nurture strong, long-standing client relationships.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

Accept and service cash transactions over the counter.
Action control check list applicable to teller, enquiries and foreign functions daily.
Balance and secure branch stock holding (e.g. cards).
Control the queuing process and prioritise clients with special needs.
Destroy old stock (e.g. cards) identified by reports.
Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

Mitigate risk by controlling counter and drop safe limits according to policy.
Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

Diploma

Preferred Qualification

Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

1 - 2 years

Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

Customer service principles
Product Knowledge
Problem solving skills
Relationship management
Nedbank security policies and procedures
Governance, Risk and Controls
Forex product

Behavioural Competencies

Building Customer Loyalty
Earning Trust
Collaborating
Managing Work
Adaptability
Stress Tolerance
Continuous Learning

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Client Advisor (Bloemfontein, ZA)

Requisition and Specialist Recruiter Information

REQ 148165 - Twanette Coetser

Closing Date - 19 October 2026

Cluster and Location

Personal and Private Banking - Consumer Channel

Rocklands, Bloemfontein

Career Stream

Sales

Leadership Pipeline

Manage Self: Technical (MST)

FAIS Affected

FAIS Affected - Yes

Client Advisor

Job Purpose

Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

Respond to client needs by offering the right service and solution.
Build client trust by applying your expertise and experience to do good for your client.
Educate clients and potential clients on how to subscribe and service their account.
Treat clients with respect, build trust, show care and humility in all client interactions.
Help clients achieve their goals and grow financially.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Entrench clients and deliver value through cross selling.
Facilitate the sales process by informing clients of the product features and benefits.
Document client needs analysis and provide corresponding product solutions.
Obtain referrals from existing clients as well as leads from other business units.
Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
Collaborate with internal stakeholders to provide complete financial solutions for clients.
Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
Act with a client first mindset in all client engagements.

Nedbank Goals:

Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
Support the achievement of the sales and service strategy objectives and values.
Enable Nedbank's strategy of being financial experts who do good.
Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
Report suspicious transactions to the relevant department.
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Minimum Experience Level

2 - 3 years Retail/Banking Client Service, Sales, Relationship experience
2 - 3 years in a Customer Service / Client facing role

Essential Qualifications - NQF Level

Diploma

Requirements

Matric / Grade 12 / National Senior Certificate
Business Relevant Certificate or Diploma or Institute of Banking would be an advantage
120 FAIS Credit / FAIS Approved Qualification as the FAIS qualification list

Technical / Professional Knowledge

Product sales skills
Sales Strategies
Product Knowledge
Customer service principles
Nedbank policies and procedures
Customer relationship management

Behavioural Competencies

Building Customer Loyalty
Building Trusting Relationships
Sales Persuasion
Technology Savvy
Planning and Organizing
Adaptability
Applied Learning

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Client Advisor (Paarl, ZA)

Job Requisition details

Req: 146758

Role: Client Advisor

Area: Paarl Mall

Advert closing date: 15/07/2026

Job Family

Sales and Service

Career Stream

Sales

Leadership Pipeline

Manage Self: Technical (MST)

FAIS Affected

FAIS Affected - Yes

Job Purpose

Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

Respond to client needs by offering the right service and solution.
Build client trust by applying your expertise and experience to do good for your client.
Educate clients and potential clients on how to subscribe and service their account.
Treat clients with respect, build trust, show care and humility in all client interactions.
Help clients achieve their goals and grow financially.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Entrench clients and deliver value through cross selling.
Facilitate the sales process by informing clients of the product features and benefits.
Document client needs analysis and provide corresponding product solutions.
Obtain referrals from existing clients as well as leads from other business units.
Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
Collaborate with internal stakeholders to provide complete financial solutions for clients.
Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
Act with a client first mindset in all client engagements.

Nedbank Goals:

Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
Support the achievement of the sales and service strategy objectives and values.
Enable Nedbank's strategy of being financial experts who do good.
Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
Report suspicious transactions to the relevant department.
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications - NQF Level

Diploma

Preferred Qualification

FAIS Approved Qualification

Minimum Experience Level

1 - 2 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

Product sales skills
Sales Strategies
Product Knowledge
Customer service principles
Nedbank policies and procedures
Customer relationship management

Behavioural Competencies

Building Customer Loyalty
Building Trusting Relationships
Sales Persuasion
Technology Savvy
Planning and Organizing
Adaptability
Applied Learning

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Senior Associate: Equity Capital Markets (ECM) (Johannesburg, ZA)

Job Family

Investment Banking

Career Stream

Advisory

Job Purpose

To develop financial valuation models to enable clients to make optimal investment decisions and support the team by providing requisite detailed analyses and documentation (powerpoint presentations; circulars; announcements) for proposals and transactions; thereby assisting the business in revenue generation.

Job Responsibilities

Build and maintain professional relationships with external clients by understanding their needs through the analysis and research process and responding to their queries promptly.
Establish and maintain trusting working relationships with cluster and team to enable smooth flow of work through being active member of the team (e.g. providing any information as may be required).
Develop and maintain collaborative relationships with vendors e.g. Bloomberg; INET etc. through interaction with them on an ad hoc basis.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
Support corporate responsibility by participating in corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
Contribute to making Nedbank a great place to work by living the Deep Green Values.
Ensure that work is completed according to plan and expectations by executing duties / tasks / instructions / responsibilities within internal and external guidelines and regulatory / compliance / governance requirements.
Ensure that resources (e.g. own time) are utilised effectively to produce balanced output by effective time management and communication.
Manage reputational risks by complying with industry regulations; other legislation and acting professionally at all times.
Begin to solve various problems (e.g. client and Nedbank problems) by providing quality advice and recommendations; documenting it into internal and external reports and requisite documentation pertaining to proposals; transactions and implementations Identify training courses and career progression for self through input and feedback from management.
Ensure all personal development plan activities are completed within specified timeframe.
Share knowledge and industry trends with team and stakeholders during formal and informal interaction to contribute to intellectual capital development in the team.
Provide support activities to the team to generate revenue by designing; developing; testing; updating and maintaining financial valuation models of varying degrees and conducting research and analysis into market trends; targeted clients and sector analysis; as well as latest accounting; tax; JSE regulation and other legislation.
Ensure that delivery timeframes are met through being proactive; effective communication and proper time management.
Ensure continuous improvement of service delivery by keeping abreast of latest trends and developments in the market.

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees

Preferred Qualification

Post Graduate Qualification / CA (SA) / CFA / BComm. LLB. / BSc. Engineering / Actuarial Science

Minimum Experience Level

3-5 years experience in a corporate finance environment

Technical / Professional Knowledge

Banking procedures
Governance, Risk and Controls
Industry trends
Microsoft Office
Principles of financial management
Principles of project management
Relevant software and systems knowledge
Research methodology
Decision-making process
Knowledge of the SA Regulatory landscape

Behavioural Competencies

Communication
Continuous Learning
Collaborating
Decision Making
Managing Work
Technical/Professional Knowledge and Skills

Employment Equity

Preference will be given to individuals from underrepresented.

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Relationship Manager: SBS (Bethlehem, ZA)

Requisition Details

REQ Number: 148323

Location: Bethlehem

Closing Date: 23 October 2026

Job Family

Sales and Services

Career Stream

Relationship Management

Leadership Pipeline

Manage Self Professional

FAIS Affected

FAIS Affected - Yes

Job Purpose

To acquire and deliver banking solutions to the high value client segment (i.e. SBS; Professional/ Financially affluent); by providing great client experiences and understanding client business and household banking needs.

Job Responsibilities Continue

Job Responsibilities

To acquire and deliver banking solutions to the high value client segment (i.e. SBS; Professional/ Financially affluent); by providing great client experiences and understanding client business and household banking needs. Deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement.
Improve client service through delivering relevant products and services according to client needs.
Maintain and build a portfolio of high value, and complex clients.
Unearth client sales / solution opportunities and execute on these opportunities.
Undertake thorough needs analysis across all clients spheres of financial influence and ensure clients are entrenched into Nedbank.
Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems.
Build and maintain effective professional relationships with high value profile clients through contact management.
Deliver banking solutions that meet client needs.
Understand client's business, personal and household needs.
Build sound and sustainable client relationships and instil trust among clients that Nedbank is best placed to manage the complexity of their business / personal and household requirements.
Proactively engage clients in a manner that is relevant to their specific circumstances.
Collaborate with specialists in client engagements to cross sell and create value based solutions.
Ensure work is completed to agreed principles, process and procedures; progress reviewed and corrective action taken where necessary.
Comply with risk standards, policies and procedures through training and development as required by group compliance framework.
Facilitate clients compliance correctness in line with Nedbank internal and regulatory standards. Identify and resolve any work related obstacles and problems and escalate to senior management.
Contribute to the improvement of policies, procedures, standards and processes by applying own experience and insights where applicable.
Understand the bank's risk and credit policy and manage client expectations accordingly.
Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Comply with internal standard procedures to facilitate the execution of client requirements.
Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
Identify training courses and career progression for self through input and feedback from management.
Ensure all personal development plan activities are completed within specified timeframe.
Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
Participate and support corporate responsibility initiatives for the achievement of business strategy.
Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Preferred Qualification

NQF Level 5 or Higher in a Financial or Business-related field essential
FAIS Accreditation Regulatory Examination Level 1.

Minimum Experience Level

2-3 years’ experience in Business Acquisition essential
2-3 years' Relationship management experience would be an advantage
Valid driver's license and own reliable transport is essential

Technical / Professional Knowledge

Microsoft Office
Interpersonal Skills/ Client Relationship
Business writing
Business terms and definitions
Relevant regulatory knowledge
Data analysis
Business Acumen
Decision-making process
Principles of financial management
Governance, Risk and Controls

Behavioural Competencies

Building Networks
Building Trusting Relationships
Business Acumen
Driving for Results
Global Perspective
Portfolio Management
Sustaining Customer Satisfaction
Targeting Sales Opportunities

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Sales and Service Advisor (Mthatha, ZA)

Requisition Details

REQ Number:148286

Closing Date: 23 October 2026

Location- Mqanduli, Mthatha

Job Family

Sales and Service

Career Stream

Sales

Leadership Pipeline

Manage Self: Technical (MST)

FAIS Affected

FAIS Affected - Yes

Job Purpose

To create great client banking experiences in the smaller branch environment through digital enablement, basic selling, servicing, basic problem solving and client education regarding Nedbank products and services aligned to bank strategy.

Job Responsibilities

GROW:

Escalate unfulfilled client request to the appropriated channel for actioning.
On-board basic accounts (i.e Personal loans, Credit cards).
Ensure client's needs assessment is completed to offer related products and services.
Inform clients of finacial products, features and benefits.
Deliver sales targets and achieve client acquisition, growth and retention objectives.
Obtain referrals from existing clients and source leads from other business units.
Identify cross-selling opportunities through client engagement, quality conversations and the use of data analytics.
Keep clients informed of progress regarding their applications, queries and requests.
Position client's financial product requests for approval in line with process and procedure.
Ensure personal growth and enable effectiveness in performance of roles and responsibilities by continuous professional development (i.e. CEO of your own career).
Achieve client experience objectives and ensure client satisfaction expressed through NPS (Net Promoter Score).
Act with a client first mindset in all client engagements.

SOLVE:

Solve basic problems and issues (i.e debit order dispute).
Assess and listen carefully with understanding to establish and clarify client sales and service needs.
Attend to all enquiries and services relating to client's needs and by offering the right service and solutions.
Use expertise and relevant insights to solve client needs relating to sales, self-service and digital functionality.
Attend to administrative duties after on-boarding or service activity.
Authenticate clients, provide client service and meet client's identified needs.
Entrench clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
Control the queuing process and prioritise clients with special needs.
Ensure all devices are operational during business hours.
Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
Process and administer all cash services (i.e. teller, forex, bulk) by following relevant procedure and policies.
Complete sales tasks through planning and reviewing against agreed role requirements.

EDUCATE:

Educate clients and potential clients on how to subscribe and service their account.
Educate clients on the benefits, convenience, security, digital functionality and features of self-service and alternative cash solutions.
Drive digital adoption to enable, educate and migrate clients on digital.

LEAD, RISK & COMPLIANCE

Identify and recommend opportunities to enhance processes, systems and policies.
Manage client appointment schedule to meet business objectives
Meet service excellence, teamwork and personal development goals.
Action control check list applicable to teller, enquiries and foreign functions daily.
Balance and secure branch stock holding (i.e. cards).
Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies.
Mitigate risks and meet regulatory and legislative requirements where applicable.
Adhere to Workforce Management, principles, methodology and scheduling.
Report suspicious transactions.

Essential Qualifications - NQF Level

Diploma

Preferred Qualification

NQF Level 5 or Higher in a Financial or Business-related field essential
FAIS Accreditation Regulatory Examination Level 1.

Minimum Experience Level

1 - 2 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

Customer service principles
Product Knowledge
Interbank operations
Problem solving skills
Client Relationship Management
Product sales skills
Employee engagement methodologies
Microsoft Office
Relevant Nedbank policies and procedures

Behavioural Competencies

Sustaining Customer Satisfaction
Building Customer Relationships
Sales Persuasion
Targeting Sales Opportunities
Planning and Organizing
Technology Savvy
Adaptability

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Branch Manager: Keetmanshoop (D1) (Keetmanshoop, NA)

People Specification

The ideal candidate will lead and develop a high-performing team to deliver exceptional client service, achieve business targets, and identify growth opportunities while ensuring compliance with risk and operational standards. The role focuses on building strong client relationships, resolving escalated issues, driving team performance through coaching and mentoring, and fostering a collaborative, client-centric culture aligned with the organisation's values and strategic goals.

Candidates who form part of designated groups according to the Affirmative Action Act 29 of 1998 are encouraged to apply and list their status in their candidate profile.

Job Purpose

To lead, guide, support and coach staff to execute effectively upon the business strategy, enabling the delivery of banking solutions to relevant market segments and ensuring client centric experiences that builds sustainable client relationships.

FAIS Affected

FAIS Affected - Yes

Job Responsibilities

Ensure team deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement.
Achieve quality and turnaround standards through relevant systems, processes and procedures.
Understand and respond to client's business, personal and household needs.
Understand and apply the bank's risk and credit policy and manage client expectations accordingly.
Improve team efficiency and effectiveness continuously.
Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems.
Build sound client relationships with staff and instil trust amongst clients that Nedbank is best placed to manage the complexity of their business, personal and household requirements.
Lead teams to build and maintain effective professional relationships with low to high value profile clients through contact management.
Lead teams to engage clients and in a manner that is relevant to their specific circumstances.
Manage bankers to unearth sales / solution opportunities and to create advocates among their clients.
Support teams to deliver quality client engagements.
Manage escalated client complaint to ensure agile resolution.
Ensure and apply compliance with Risk standards by completing specified compliance training and ensuring that teams complete theirs.
Ensure teams execute on the client centric objectives.
Ensure adherence to relevant systems, processes, standards, protocols, procedures and take corrective action where necessary.
Improve client service delivery when providing tailor made financial solutions and client service.
Manage performance of staff through regular engagements.
Review team's work output and deliverables and ensure corrective action is taken.
Mentor and coach staff on identified performance gaps and track corrective action.
Create a collaborative environment of teamwork that will ensure motivated staff that shares knowledge and information to enable decision making.
Stay abreast in field of expertise and deliver on the expectations from stakeholders.
Maintain a capable high performing team and ensure an environment for optimal performance.
Ensure self and team understand and embrace the Nedbank Vision and Values.
Manage the on boarding process of new employees.
Attend and apply learning from relevant training programs.
Ensure transformational targets are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
Participate in culture surveys and address issues raised to improve results through the implementation of action plans.
Create a client service culture through various required interventions.
Support and encourage staff to participate and support corporate responsibility initiative.
Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.

Essential Qualifications - NQF Level

Advanced Diplomas/National 1st Degrees

Preferred Qualification

Bachelor's Degree in Commerce / Business Management / Finance / Marketing or NQF7 equivalent
Full FAIS Qualification

Minimum Experience Level

Minimum of seven years' work experience in a banking enviroment
Proven experience in a Sales role in a banking environment

Technical / Professional Knowledge

Business terms and definitions
Communication Strategies
Governance Risks and Controls
Credit management principles and requriements
Principles of Financial Management
Banking procedures
Business Acumen
Relevant regulatory knowledge
Business writing
Microsoft Office

Behavioural Competencies

Adaptability
Aligning and Executing Sales Strategy
Coaching the Sales Team
Delegation and Empowerment
Driving Innovation
Guiding Sales Transformation
Making Sales Operations Decisions
Targeting Sales Opportunities

---------------------------------------------------------------------------------------

For any assistance or more info please contact the Nedbank Recruiting Team

+264 61 295 2155 / +264 61 295 2036

Namibia

Client Advisor (Lusikiski, ZA)

Requisition Details

REQ Number: 148246

Location : Lusikisi Central

Closing Date: 23 October 2026

Job Family

Sales and Service

Career Stream

Sales

Leadership Pipeline

Manage Self: Technical (MST)

FAIS Affected

FAIS Affected - Yes

Job Purpose

Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

Respond to client needs by offering the right service and solution.
Build client trust by applying your expertise and experience to do good for your client.
Educate clients and potential clients on how to subscribe and service their account.
Treat clients with respect, build trust, show care and humility in all client interactions.
Help clients achieve their goals and grow financially.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Entrench clients and deliver value through cross selling.
Facilitate the sales process by informing clients of the product features and benefits.
Document client needs analysis and provide corresponding product solutions.
Obtain referrals from existing clients as well as leads from other business units.
Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
Collaborate with internal stakeholders to provide complete financial solutions for clients.
Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
Act with a client first mindset in all client engagements.

Nedbank Goals:

Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
Support the achievement of the sales and service strategy objectives and values.
Enable Nedbank's strategy of being financial experts who do good.
Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
Report suspicious transactions to the relevant department.
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications - NQF Level

Diploma

Preferred Qualification

FAIS-accredited qualification in Accounting, Finance, Banking, Business Management, or a related field.

Minimum Experience Level

1 - 2 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

Product sales skills
Sales Strategies
Product Knowledge
Customer service principles
Nedbank policies and procedures
Customer relationship management

Behavioural Competencies

Building Customer Loyalty
Building Trusting Relationships
Sales Persuasion
Technology Savvy
Planning and Organizing
Adaptability
Applied Learning

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Sales and Service Advisor (Queenstown, ZA)

Requisition Details

REQ Number:148203

Closing Date: 23 October 2026

Location- Cala, Queenstown

Job Family

Sales and Service

Career Stream

Sales

Leadership Pipeline

Manage Self: Technical (MST)

FAIS Affected

FAIS Affected - Yes

Job Purpose

Job Responsibilities

GROW:

Escalate unfulfilled client request to the appropriated channel for actioning.
On-board basic accounts (i.e Personal loans, Credit cards).
Ensure client's needs assessment is completed to offer related products and services.
Inform clients of finacial products, features and benefits.
Deliver sales targets and achieve client acquisition, growth and retention objectives.
Obtain referrals from existing clients and source leads from other business units.
Identify cross-selling opportunities through client engagement, quality conversations and the use of data analytics.
Keep clients informed of progress regarding their applications, queries and requests.
Position client's financial product requests for approval in line with process and procedure.
Ensure personal growth and enable effectiveness in performance of roles and responsibilities by continuous professional development (i.e. CEO of your own career).
Achieve client experience objectives and ensure client satisfaction expressed through NPS (Net Promoter Score).
Act with a client first mindset in all client engagements.

SOLVE:

Solve basic problems and issues (i.e debit order dispute).
Assess and listen carefully with understanding to establish and clarify client sales and service needs.
Attend to all enquiries and services relating to client's needs and by offering the right service and solutions.
Use expertise and relevant insights to solve client needs relating to sales, self-service and digital functionality.
Attend to administrative duties after on-boarding or service activity.
Authenticate clients, provide client service and meet client's identified needs.
Entrench clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
Control the queuing process and prioritise clients with special needs.
Ensure all devices are operational during business hours.
Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
Process and administer all cash services (i.e. teller, forex, bulk) by following relevant procedure and policies.
Complete sales tasks through planning and reviewing against agreed role requirements.

EDUCATE:

Educate clients and potential clients on how to subscribe and service their account.
Educate clients on the benefits, convenience, security, digital functionality and features of self-service and alternative cash solutions.
Drive digital adoption to enable, educate and migrate clients on digital.

LEAD, RISK & COMPLIANCE

Identify and recommend opportunities to enhance processes, systems and policies.
Manage client appointment schedule to meet business objectives
Meet service excellence, teamwork and personal development goals.
Action control check list applicable to teller, enquiries and foreign functions daily.
Balance and secure branch stock holding (i.e. cards).
Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies.
Mitigate risks and meet regulatory and legislative requirements where applicable.
Adhere to Workforce Management, principles, methodology and scheduling.
Report suspicious transactions.

Essential Qualifications - NQF Level

Diploma

Preferred Qualification

NQF Level 5 or Higher in a Financial or Business-related field essential
FAIS Accreditation Regulatory Examination Level 1.

Minimum Experience Level

1 - 2 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

Customer service principles
Product Knowledge
Interbank operations
Problem solving skills
Client Relationship Management
Product sales skills
Employee engagement methodologies
Microsoft Office
Relevant Nedbank policies and procedures

Behavioural Competencies

Sustaining Customer Satisfaction
Building Customer Relationships
Sales Persuasion
Targeting Sales Opportunities
Planning and Organizing
Technology Savvy
Adaptability

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Head: Equity Capital Markets (ECM) (Johannesburg, ZA)

Career Stream

Specialised Finance

Job Purpose

To lead Nedbank’s Equity Capital Markets (ECM) business by leveraging established C-Suite relationships, providing strategic leadership and oversight, and driving the origination, structuring, execution and distribution of equity-related transactions. The role is accountable for developing and executing Nedbank’s ECM strategy in partnership with Corporate Finance, building a sustainable deal pipeline, strengthening client relationships and delivering profitable growth, while ensuring sound governance, risk management and regulatory compliance.

The incumbent will work closely alongside Corporate Finance, Coverage, Markets, Debt Capital Markets and sector teams to provide integrated capital raising solutions that support client growth, shareholder value creation and Nedbank's strategic objectives

Job Responsibilities

Strategy and Business Leadership

• Develop and execute the Equity Capital Markets strategy aligned to CIB, Investment Banking and Corporate Finance objectives.

• Identify market opportunities, emerging trends and sector opportunities to position Nedbank as a leading ECM franchise.

• Drive revenue growth, market share expansion and profitability through strategic client engagement and transaction execution with key CIB Clients.

• Contribute as a member of the Corporate Finance leadership team, supporting strategic initiatives and business planning.

• Build and maintain a sustainable ECM pipeline across key sectors and client segments.

Origination

• Leverage existing c-suite relationships to originate ECM transactions.

• Lead origination of equity capital raising opportunities including IPOs, rights issues, secondary placements, accelerated book builds, equity-linked transactions and strategic equity raises.

• Act as senior advisor to executive management teams, boards, shareholders, sponsors and investors.

• Partner with relationship managers and sector teams to identify and convert opportunities.

• Develop long-term client relationships that enhance Nedbank’s wallet share and strategic positioning.

• Identify cross-sell opportunities across Corporate Finance, DCM, Markets, Sustainable Finance and broader CIB offerings.

Transaction Structuring and Execution

• Oversee end-to-end execution of ECM transactions.

• Lead transaction structuring, valuation considerations, pricing strategies, marketing approaches, regulatory approvals and investor engagement.

• Provide expert guidance on capital structures, shareholder strategies and market positioning.

• Coordinate internal and external advisors including legal counsel, auditors, sponsors, exchanges, regulators and investors.

Financial Performance and Revenue Growth

• Accountable for revenue generation and profitability of the ECM portfolio.

• Manage budgets, forecasts and business performance metrics.

• Drive achievement of financial targets through disciplined origination and execution.

• Monitor pipeline conversion rates and transaction profitability.

• Optimise resource allocation and operational efficiency within the ECM function.

Job Responsibilities Continue

Stakeholder and Market Management

• Build and maintain relationships with institutional investors, asset managers, private equity firms, listed and unlisted corporates, regulators, exchanges and external advisory partners.

• Represent Nedbank in industry forums, client engagements, conferences and capital markets events.

• Enhance Nedbank’s reputation and market profile within the equity capital markets ecosystem.

• Establish strong working relationships with internal stakeholders across Investment Banking and broader CIB.

Risk, Governance and Regulatory Oversight

• Ensure all transactions comply with applicable regulatory and governance requirements.

• Maintain adherence to internal credit, compliance, legal, risk and conduct standards.

• Oversee transaction approvals and ensure robust governance processes are followed.

• Monitor market, reputational, operational and execution risks.

• Ensure appropriate controls and risk mitigation frameworks are embedded across the ECM value chain.

People Leadership and Talent Development

• Build and lead a high-performing ECM team.

• Provide coaching, mentorship and career development opportunities.

• Drive succession planning and talent management in line with IB requirements.

• Foster a culture of accountability, collaboration, innovation and client-centricity.

• Champion diversity, inclusion, transformation and Nedbank values.

• Lead employee engagement and capability development initiatives.

Innovation and Market Leadership

• Drive innovation in equity financing solutions and execution processes.

• Leverage data, technology and digital enablement to enhance client outcomes.

• Monitor global and domestic ECM trends and emerging capital market developments.

• Promote thought leadership and market insights across clients and stakeholders.

• Identify opportunities to expand equity capital raising capabilities across Africa and strategic growth markets.

Essential Qualifications - NQF Level

Professional Qualifications/Honour’s Degree

Preferred Qualification

MBA, CA(SA), CFA or Master’s Degree in Finance or Economics

Minimum Experience Level

• 10 years’ experience within Equity Capital Markets, Corporate Finance, Investment Banking or Capital Markets Advisory.

• Demonstrated track record in originating and executing complex equity transactions.

• Proven experience engaging with executive leadership teams, boards, investors and regulators.

• Significant leadership experience managing teams and developing talent.

• Proven commercial and strategic leadership capability.

• Preferred: experience leading a recognised ECM franchise, strong investor network and established market relationships, and Pan-African capital markets experience.

Technical / Professional Knowledge

Budgeting
Business administration and management
Capacity planning
Client service management
Diversity management
Employee training/development
Financial Accounting Principles
Governance, Risk and Controls
Relevant regulatory knowledge
Strategic planning

Behavioural Competencies

Coaching
Cultivating Networks and Partnerships
Customer Focus
Entrepreneurship
Operational Decision Making
Initiating Action

Success Measures

• Revenue and profitability growth

• ECM market share

• Deal pipeline quality and conversion

• Transaction execution effectiveness

• Client satisfaction and retention

• Cross-sell revenue generation

• Risk and governance outcomes

• Employee engagement and talent development

• Transformation and succession outcomes

• Contribution to overall Corporate Finance strategy

Employment Equity Statement

Preference will be given to individuals from underrepresented groups.

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Manager: Master & Reference Data Management (Johannesburg, ZA)

Requisition Details and Talent Acquisition Contact

REQ ID: 146968 - Michelle Thabethe

Location: Sandton

Cluster: Group Finance - GBS AND GF DMO

Closing date: 03 August 2026

Job Family

Information Technology

Career Stream

It Operations

Leadership Pipeline

Manage Managers

Job Purpose

To lead and operationalise the Master and Reference Data Management (MRDM) capability across Group Finance and Group Human Resources, ensuring critical master and reference data is consistently defined, governed, controlled and consumed across business processes, systems and reporting activities.

The role is responsible for establishing and maintaining a trusted, single source of truth for critical data domains through effective governance, stewardship, lifecycle management, quality controls and stakeholder engagement. The incumbent will drive data management maturity, improve reporting integrity, support regulatory compliance and enable informed decision-making through strong data management practices.

Key Accountabilities

Master & Reference Data Governance
- Lead the implementation and continuous improvement of the Master and Reference Data Management capability.
- Establish and maintain enterprise standards, policies, frameworks and controls for master and reference data.
- Define and govern data domains, business rules, ownership models, stewardship structures and accountability requirements.
- Drive the adoption of consistent data definitions and standards across Finance and HR.
- Facilitate governance forums responsible for data approvals, policy decisions and issue escalation.
- Promote and maintain a single source of truth for critical enterprise data assets.

Data Lifecycle Management

Manage the end-to-end lifecycle of master and reference data, including creation, validation, approval, publication, maintenance and retirement.
Ensure effective change control, governance and approval processes are embedded across business and technology teams.
Drive continuous improvement of lifecycle management practices and controls.

Data Quality, Risk & Control

Design and implement controls that improve the quality, integrity and reliability of master and reference data.
Monitor data quality metrics, trends and exceptions.
Lead root cause analysis and remediation activities for data-related issues.
Partner with Governance, Data Quality and System Risk teams to strengthen enterprise data controls.

Business Partnership & Advisory

Act as a trusted advisor on Master and Reference Data Management practices.
Collaborate with Data Owners, Data Stewards, Business Data Managers and Technology teams.
Influence decision-making through expert guidance on data standards, ownership, quality and lifecycle controls.
Support strategic initiatives, business change programmes and regulatory projects requiring MRDM expertise.

Metadata & Data Management Enablement

Ensure critical master and reference data is supported by appropriate business definitions, metadata and lineage.
Partner with Metadata Management teams to improve traceability, transparency and regulatory readiness.
Support data discoverability and business understanding through effective metadata management practices.

Process Improvement, Automation & Innovation

- Identify opportunities to automate and optimise data management processes.
- Promote the use of data management technologies, workflow automation and reporting automation.
- Leverage technology, scripting and modern data management practices to improve efficiency, control effectiveness and data quality outcomes.
- Support innovation initiatives that enhance Data Management Office capabilities and maturity.

Minimum Experience & Qualifications

7–10 years' experience in Data Management, Data Governance, Master Data Management or related disciplines.
Proven experience implementing and managing data governance or Master and Reference Data Management frameworks.
Strong stakeholder engagement, influencing and relationship management skills.
Experience within financial services, banking or other regulated industries will be advantageous.
Exposure to Finance, Regulatory Reporting, Risk or Human Resources data domains is desirable.
Experience working with SAP, data integration, cloud platforms, reporting and analytics environments will be advantageous.

Technical & Professional Competencies

Master & Reference Data Management (MRDM)
Data Governance
Data Quality Management
Metadata Management
Data Ownership & Stewardship
Data Lifecycle Management
DAMA Data Management Framework
BCBS239 Principles
Data Standards and Controls
Root Cause Analysis
Reporting & Analytics
Stakeholder Management

Desirable technical exposure

Data automation and process optimisation
Python or similar scripting languages
SQL and data querying concepts
AI and intelligent automation fundamentals
Data integration and API concepts

Success Measures

Success in the role will be demonstrated through:

Adoption of MRDM standards and governance practices across Finance and HR.
Effective ownership and stewardship of critical master and reference data domains.
Improved data quality, consistency and integrity across systems and reporting environments.
Reduction in recurring data issues and strengthened control effectiveness.
Increased governance maturity, audit readiness and regulatory compliance.
Greater use of automation and modern data management practices to improve operational efficiency.
Increased business confidence in enterprise data assets and decision-making.

Behavioural Competencies

Building Partnerships
Customer Focus
Decision Making
Facilitating Change
Inspiring others
Business Acumen
Building Organizational Talent
Compelling Communication

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

SAP Principle Consultant-Technical (Johannesburg, ZA)

Job Purpose

To apply specialisation within multiple SAP projects and support and technical expertise that meets customer business needs by interacting with stakeholders to define requirements and priorities. Performs systems analysis, solution design, develop, supports and maintains SAP system. Also involved in technical solution design and system integration. Contributes on SAP architecture and landscape.

Job Responsibilities

Contribute to quality and financial goals by operating within agreed budget and by conforming to the Service Level Agreements
Plans and prioritise work outputs with a realistic sense of time a resources involved.
Ensure conformance to programming and/or configuration standards and /or documentation in line with best practices.
Investigate and propose enhancements which will result in improved performance.
Delivers to stakeholders with the appropriate level of urgency.
Works under limited supervision of mentor/Senior in supporting the achievement of project/deliverables.
Highlights potential project or solution risks and issues to project management.
Act in a Technical integration specialist role across various SAP disciplines.
Provide and develop new proposals to key stakeholder.
Provide Industry solutions and bets practices knowledge to clients.
Maintain and expand client contact as a high level and build credible relationship with key client personnel.
Actively support other team members on projects as well as SAP internal tasks.
Consult on SAP landscape according to agreed standards.
Provide input and oversight into testing and implementation of SAP programs.
Takes ownership in ensuring that internal customers expectations are met.
Share knowledge.
Prioritise and/or integrate multiple projects /tasks concurrently.
Provide input to highlight inter dependencies between projects and support.
Consult on SDLC processes.
Identify and Mitigate risk.
Drive problem resolution.
Involved in solution design activities.
Work closely with project mangers to guide on deliverables.
Guide op Technical principles.
Keep up to date on Nedbank strategy and SAP technologies.
Takes a disciplined approach and works effectively towards clear objectives and prioritises.
Analyses and appropriately judges the pro's, cons, opportunities and risks of a problem.
Uses and share information from different sources to aid in problem solving.
Effectively resolves complex problems using creative approaches outside area of expertise.
Maintaining and sharing team knowledge.
Continually develop core skills, cross-functional expertise and business knowledge.
Coach and mentor other resources in technical preparation of SAP Process Procedures, test scenarios, end-user documentation and user manuals.
Responsible for contributing to professional development of consultants.
Plays a role in the recruitment of new consultants.
Participate in Nedbank Culture building initiatives), thereby contributing to a culture conducive to the achievement of transformation goals.
Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
Add value to Nedbank by identifying and recommending opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Preferred Qualification

Bachelor’s or master’s degree in computer science, Information Technology, or related field
SAP Certification

Preferred Certifications

Preferred certified in multiple SAP module /ASAP certification

Minimum Experience Level

8 to 10 years SAP Technical Experience
SAP ERP (ECC6.0 moving to S/4HANA)
SAP SaaS Cloud (Fieldglass, Ariba, SuccessFactors)
SAP PaaS – Business Technology Platform (multiple services)
Integration between SAP and non-SAP technologies
General understanding of solution architecture principles and patterns

Technical / Professional Knowledge

Analysing situations or data that requires an in depth evaluation of multiple factors
IT Solutions Architecture
SAP System
knowledge of SAP
ASAP
System Development Life cycle(SDLC)
Microsoft Office
Presentation Skills
business consulting and facilitation skills
Problem solving skills

Behavioural Competencies

Building Partnerships
Coaching
Communication
Customer Focus
Strategic Influence
Innovation
Technical/Professional Knowledge and Skills

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Credit Support Manager (Johannesburg, ZA)

Job Requisition Details

Requisition ID: 148137

Location: Johannesburg, Gauteng

Closing Date: 16 October 2026

Talent Acquisition: Bongiwe Mchunu

Job Family

Business and Commercial Banking

Career Stream

Credit Management

Leadership Pipeline

Manage Others (MO)

Job Purpose

The Credit Support Manager is an individual contributor responsible for delivering high‑quality administrative, operational and coordination support across the credit environment. The role ensures efficient workflow execution, governance alignment, and strong stakeholder support to enable accurate decision‑making and smooth credit operations. Although the title includes “Manager,” this role does not carry people management responsibility.

Why Join Our Team

This role offers a unique opportunity for a highly organised and detail‑driven professional to operate at thecentre of credit governance and operational coordination. With its emphasis on documentation excellence,workflow precision, and strong communication, the position allows you to refine and showcase advancedadministrative capabilities while supporting a dynamic network of leaders and stakeholders. The breadth ofactivities—from managing complex schedules and dependencies to ensuring governance compliance andproducing high‑quality written outputs—builds deep technical competence and positions you as a trusted,influential partner in the credit environment.

Beyond technical mastery, this role also provides an ideal platform to grow professionally through exposure tosenior stakeholders, cross‑functional collaboration, and strategic operational work. You will play a key part inimproving processes, reducing inefficiencies and enhancing the overall service experience, demonstratingagility, problem‑solving strength and a continuous improvement mindset. With visibility across the full creditvalue chain and the chance to contribute meaningfully to governance and operational excellence, this roleserves as a strong stepping stone into future opportunities in governance, operations, business management orspecialist credit roles.

Job Responsibilities

Operational Delivery

Execute daily credit support activities with accuracy, consistency and strong attention to detail.
Prepare, organise and maintain documentation, meeting packs, logs, submissions, minutes and
follow‑ups.
Ensure all tasks meet required turnaround times, quality expectations and service levels.
Maintain structured, audit‑ready records and governance artifacts.

Meeting & Workflow Coordination

Coordinate diaries, scheduling, meetings, and approval processes across multiple credit stakeholders.
Prepare agendas, supporting documents and presentations for meetings.
Record high‑quality minutes and track action items to ensure timely closure.
Communicate updates, changes and follow‑ups professionally and promptly.

Stakeholder Engagement

Serve as a reliable point of contact for Credit Governance teams, Cluster teams, Group Risk, administrators and executives.
Understand stakeholder needs and proactively support them with accurate information and documentation.
Facilitate alignment across teams by sharing updates, coordinating dependencies and managing expectations.
Maintain strong professional communication standards when engaging with senior leaders.

Governance, Compliance & Quality Assurance

Ensure that all outputs adhere to governance frameworks, policies, mandates and regulatory expectations.
Support audit requirements by providing complete, accurate, and well‑organised documentation.
Maintain high levels of confidentiality, data integrity and compliance.

Continuous Improvement & Support

Identify opportunities to improve operational efficiency and workflow effectiveness.
Support the implementation of new processes, systems, and ways of working.
Suggest refinements that enhance accuracy, speed and stakeholder experience.
Collaborate with colleagues across the broader credit ecosystem to ensure seamless workflows.

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees

Preferred Qualification

Business Administration, Finance, Operations Management or related disciplines. These fields provide essential grounding in governance, process management and structured administrative functions.

Preferred Certifications

Minimum Experience Level

3+ years’ experience in a banking, credit, or governance‑aligned environment, with proven ability to operate in accuracy‑driven and compliance‑focused workflows.
Demonstrated capability in high‑volume administrative operations, managing multiple tasks, documentation cycles and tight deadlines effectively.
Strong organisational and coordination skills, including managing diaries, meetings, schedules, action logs and operational dependencies.
Excellent written and verbal communication abilities, with experience drafting minutes, correspondence, submissions and engaging professionally with senior stakeholders.
Solid understanding of governance processes, policy requirements, internal controls, and proficiency with standard corporate productivity tools and systems.

Technical / Professional Knowledge

Client Service Management
Financial Accounting Principles
Business administration and management
Governance, Risk and Controls
Communication Strategies
Operations planning
Policy & Procedural Knowledge

Behavioural Competencies

Driving Innovation
Business Acumen
Customer Focus
Continuous Improvement
Decision Making
Building Customer Relationships

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Team Leader : Payments (Johannesburg, ZA)

Job Req

148340

Closing Date

23 October 2026

Location

Sandton

Job Purpose

To utilise collection processes and systems in order to rehabilitate delinquent accounts thereby minimising financial risk posed to Nedbank through enabling others in order to drive the respective team to optimise collections in order to reduce risk and provisions.

Job Responsibilities

Drive the team to rehabilitate delinquent accounts by concluding a commitment arrangement with client within mandate.
Drive efficiency of team delivery by planning and executing of team's strategies and reviewing daily reports.
Meet monthly individual and team performance targets by setting expectations and accountabilities.
Build and maintain effective working relationships by conducting staff engagement sessions.
Build strong relationships with stakeholders by providing support, feedback and handling clients with respect.
Create customer service culture by resolving queries effectively within turnaround times.
Improve skills and knowledge of the team by conducting on the job training, coaching and mentoring.
Manage client expectations by understanding their needs and operating within the specified parameters and Service Level Agreements (SLA).
Manage staff performance by measuring, monitoring and reviewing daily activities of direct reports.
Maintain and improve professional and ethical reputation by enforcing compliance to regulations, policies and procedures.
Adapt to changes in Legislation by educating staff and conducting compliance assessments.
Identify team performance gaps by conducting performance evaluations and analysing performance data from the Management Information System (MIS).
Mitigate risk by adhering to Reputation Risk standards (mandate, workflows and procedures).
Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
Contribute to team effectiveness by following the recruitment process when recruiting talent.
Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g.. rotation).
Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
Ensure transformational target are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
Address issues raised in culture surveys by participating in the development and implementation of action plans.
Create a client service culture through various required interventions.
Support and encourage staff to participate and support corporate responsibility initiative.
Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
Encourage team to generate innovative ideas and share knowledge.

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Call Centre Management Certificate.

Minimum Experience Level

3 - 5 years experience in collections / financial services environment and at least 1 - 2 years at a supervisory level.

Technical / Professional Knowledge

Business administration and management
Change management
Client service management
Client service principles
Financial Accounting Principles
Governance, Risk and Controls
Organisational systems
Principles of project management
Relevant regulatory knowledge
Management information and reporting principles, tools and mechanisms

Behavioural Competencies

Aligning Performance for Success
Earning Trust
Decision Making
Influencing
Driving for Results
Planning and Organizing

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Client Advisor (Cape Town, ZA)

Job Requisition details

Req: 148273

Role: Client Advisor

Area: Sea Point

Advert clsoing date: 23/10/2026

Job Family

Sales and Service

Career Stream

Sales

Leadership Pipeline

Manage Self: Technical (MST)

FAIS Affected

FAIS Affected - Yes

Job Purpose

Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

Respond to client needs by offering the right service and solution.
Build client trust by applying your expertise and experience to do good for your client.
Educate clients and potential clients on how to subscribe and service their account.
Treat clients with respect, build trust, show care and humility in all client interactions.
Help clients achieve their goals and grow financially.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Entrench clients and deliver value through cross selling.
Facilitate the sales process by informing clients of the product features and benefits.
Document client needs analysis and provide corresponding product solutions.
Obtain referrals from existing clients as well as leads from other business units.
Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
Collaborate with internal stakeholders to provide complete financial solutions for clients.
Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
Act with a client first mindset in all client engagements.

Nedbank Goals:

Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
Support the achievement of the sales and service strategy objectives and values.
Enable Nedbank's strategy of being financial experts who do good.
Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
Report suspicious transactions to the relevant department.
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications - NQF Level

Diploma

Preferred Qualification

FAIS Approved Qualification

Minimum Experience Level

1 - 2 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

Product sales skills
Sales Strategies
Product Knowledge
Customer service principles
Nedbank policies and procedures
Customer relationship management

Behavioural Competencies

Building Customer Loyalty
Building Trusting Relationships
Sales Persuasion
Technology Savvy
Planning and Organizing
Adaptability
Applied Learning

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Quality Assurance Officer (Johannesburg, ZA)

Job Classification

Requisition - 148201 - Melissa Cloete

Business Unit - Nedbank Private and Wealth - Investment Management: Advice

Location - Nedbank Rivonia Campus, 135 Rivonia Road, Sandton

Work Arrangement - Hybrid (3 days in office)

Closing Date - 23 October 2026

Employment Equity Statement - Preference will be given to Applicants from Underrepresented Groups

Please note: We reserve the right to close the advertisement prior to closing date based on application volumes.

Job Family

Governance And Compliance

Career Stream

Compliance

Leadership Pipeline

Manage Self: Technical (MST)

Job Purpose

To provide first line client regulatory operational support and administration to Wealth Management in order to ensure that Wealth Management is compliant in terms of client regulatory requirements, by analysing and monitoring regulatory risk indicators associated with money laundering; terrorist financing and sanctions compliance and conduct due diligence analysis where required.

Job Responsibilities

• Review and approve all client regulatory operational risks associated with:
o FATCA and Common Reporting Standards (CRS) accurate identification of risks and gaps.
o FICAA requirements identification of risks and gaps.
o AML, CFT and Sanctions accurate identification of risks and gaps and report same to line management.
Ensure efficient identification, maintenance and verification of all on-boarded and existing clients within Wealth Management, ensuring all client regulatory operational requirements met
Review and approve enhanced due diligence on high risk clients
Investigate and assess alerts relating to potential money laundering risks and sanctions
Help in identifying potential weaknesses in processes
Perform a reasonability test on all clients for tax obligations reporting
Analyse and review information to ensure accuracy of information and correct processes followed
Improve regulatory posture: Regulation compliance, identification of regulatory gaps, action plans to address gaps ensuring satisfactory rating achieved in audits
SLA's to be met at all times in terms of agreed minimum SLA’s per task
Team member contribution in terms of daily/weekly percentage work done to always be on par or better than fellow team members, always taking cognisance of the fact that full team performance is a product of individual team members contribution
Tasks completed per team member will not only be measured by quantity but also the quality of tasks and the complexity range (Percentage task completed will be measured across task types)
Identify opportunities to improve service delivery including client satisfaction survey (internal and external)
Ensure all internal controls, information and documentation that have been distributed to business is with regards to client regulatory operations are adhered to by the business.
Respond to queries from stakeholders to ensure that client regulatory operational risks are managed
Ensure up skilling takes place and effective handover to relevant responsible person for actioning by providing input into training sessions and/or sharing knowledge of trends and identified risks with team and stakeholders during formal and informal interactions.
Continually provide feedback regarding innovative ways to streamline and automate all processes and systems in order to streamline same in client regulatory operations area
Understand and embrace the Wealth vision and demonstrate the values through interaction with team and stakeholders, to achieve goals and objectives
Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression opportunities for self with input from management
Support personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience gained and certifications obtained within specified time frames
Build internal credibility by ensuring that direct reports are a high-performance team, visible, engaged, completing tasks successfully and have diverse skillset in line with WM regulatory operational needs.

Essential Qualifications - NQF Level

Diploma
Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Diploma in Business / Risk / Regulatory Management

Minimum Experience Level

3 years regulatory and/or compliance experience is essential

Technical / Professional Knowledge

Administrative procedures and systems
Business Acumen
Governance, Risk and Controls
Relevant Nedbank policies and procedures
Relevant software and systems knowledge
Analytical Skills
Products and Services

Behavioural Competencies

Decision Making
Quality Orientation
Managing Work
Building Partnerships
Influencing
Continuous Improvement

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Relationship Manager: SBS (Worcester, ZA)

Requisition Details

REQ Number: 148335

Location: Worcester

Closing Date: 23 October 2026

Job Family

Sales and Services

Career Stream

Relationship Management

Leadership Pipeline

Manage Self Professional

FAIS Affected

FAIS Affected - Yes

Job Purpose

Job Responsibilities

To acquire and deliver banking solutions to the high value client segment (i.e. SBS; Professional/ Financially affluent); by providing great client experiences and understanding client business and household banking needs.
Deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement.
Improve client service through delivering relevant products and services according to client needs.
Maintain and build a portfolio of high value, and complex clients.
Unearth client sales / solution opportunities and execute on these opportunities.
Undertake thorough needs analysis across all clients spheres of financial influence and ensure clients are entrenched into Nedbank.
Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems.
Build and maintain effective professional relationships with high value profile clients through contact management.
Deliver banking solutions that meet client needs.
Understand client's business, personal and household needs.
Build sound and sustainable client relationships and instil trust among clients that Nedbank is best placed to manage the complexity of their business / personal and household requirements.
Proactively engage clients in a manner that is relevant to their specific circumstances.
Collaborate with specialists in client engagements to cross sell and create value based solutions.
Ensure work is completed to agreed principles, process and procedures; progress reviewed and corrective action taken where necessary.
Comply with risk standards, policies and procedures through training and development as required by group compliance framework.
Facilitate clients compliance correctness in line with Nedbank internal and regulatory standards.
Identify and resolve any work related obstacles and problems and escalate to senior management.
Contribute to the improvement of policies, procedures, standards and processes by applying own experience and insights where applicable.
Understand the bank's risk and credit policy and manage client expectations accordingly.
Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Comply with internal standard procedures to facilitate the execution of client requirements.
Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
Identify training courses and career progression for self through input and feedback from management.
Ensure all personal development plan activities are completed within specified timeframe.
Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
Participate and support corporate responsibility initiatives for the achievement of business strategy.
Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Preferred Qualification

NQF Level 5 or Higher in a Financial or Business-related field essential
FAIS Accreditation Regulatory Examination Level 1.

Minimum Experience Level

2-3 years’ experience in Business Acquisition essential
2-3 years' Relationship management experience would be an advantage
Valid driver's license and own reliable transport is essential

Technical / Professional Knowledge

Microsoft Office
Interpersonal Skills/ Client Relationship
Business writing
Business terms and definitions
Relevant regulatory knowledge
Data analysis
Business Acumen
Decision-making process
Principles of financial management
Governance, Risk and Controls

Behavioural Competencies

Building Networks
Building Trusting Relationships
Business Acumen
Driving for Results
Global Perspective
Portfolio Management
Sustaining Customer Satisfaction
Targeting Sales Opportunities

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Manager: Credit Governance (Johannesburg, ZA)

Job Requisition Details

Requisition ID: 148136

Location: Johannesburg, Gauteng

Closing Date: 16 October 2026

Talent Acquisition: Bongiwe Mchunu

Job Family

Business and Commercial Banking

Career Stream

Credit Collections

Leadership Pipeline

Manage Self: Professional

Job Purpose

To deliver and maintain a robust credit governance environment by coordinating governance forums, ensuringpolicy and charter alignment, producing accurate governance artefacts, guiding decision pathways, andsupporting the cluster with strategic governance insights that enable effective credit risk oversight.

Why Join Our Team

Step into a role that places you at the core of how credit governance operates across the business. AsManager: Credit Governance, you’ll work closely with senior forums to support disciplined decision‑making andstrengthen the quality of governance artefacts. Your deep understanding of the end‑to‑end credit lifecycle—spanning origination, underwriting, monitoring, risk triggers, impairments, collections and portfolio review—willenable you to interpret complex discussions accurately and translate them into clear, executive‑ready outputs.You will apply your familiarity with credit policies, mandates, approval pathways and committee routingstructures to help ensure proposals move through the correct channels, while contributing to processimprovements that enhance the overall governance environment.

This environment is fast‑paced, detail‑intensive and highly collaborative, offering meaningful exposure acrosscredit, governance and risk practice. Your ability to analyse MIS‑based insights, identify credit trends andsupport portfolio review discussions will add value to committees and stakeholders across the cluster.Precision in preparing minutes, packs and action logs is essential, as these artefacts support transparency,audit readiness and regulatory compliance. Working alongside Group Risk, Audit, Compliance and Credit MIteams, you’ll apply strong governance judgement, regulatory awareness and operational discipline to helpelevate the quality, consistency and effectiveness of the credit governance ecosystem.

Job Responsibilities

Maintain and improve the cluster’s credit governance framework, ensuring policies, charters andstandards remain aligned to internal requirements, Group Risk expectations and regulatory changes.
Update governance documents and embed legislative or internal policy changes into credit processesand committee requirements.
Coordinate the full governance infrastructure, including annual master diaries, meeting calendars, quorumschedules, submission deadlines and quality assurance of committee packs.
Prepare accurate, concise and technically sound minutes and action logs, ensuring timely circulation toenable informed decision-making.
Track and close matters arising by maintaining clear linkages between committees and ensuringfollow‑through on all governance actions.
Guide stakeholders on the appropriate approval pathways for credit proposals across segment, clusterand group governance structures.
Proactively identify and escalate risks such as quorum challenges, late submissions, process breaches orpolicy gaps, and recommend practical solutions.
Serve as the central point for governance evidence required by audits and assurance teams, ensuringaccurate record‑keeping of minutes, registers, charters, approvals and action logs.
Support the resolution and embedding of audit findings, implementing sustainable improvements withingovernance processes.
Partner with reporting teams to translate committee outcomes into meaningful monitoring, managementinformation and post‑approval oversight.
Prepare portfolio insights and review materials using MIS data where required, providing monthlybusiness feedback to support credit book oversight.
Build strong relationships with stakeholders by engaging consistently on credit processes, policies,documentation and governance expectations.
Foster effective team collaboration by participating in meetings, culture initiatives and team‑buildingactivities.
Promote knowledge-sharing across the team and stakeholders, contributing to the development ofgovernance and credit-related intellectual capital.
Identify and implement improvements to governance processes, operational workflows, reportingstructures and credit systems to increase efficiency and reduce manual effort.
Support operational excellence and business optimisation initiatives through active engagement andcontinuous improvement thinking.
Ensure adherence to bank policies, procedures and regulatory requirements, reinforcing sound credit-riskpractices across governance forums.
Provide guidance and support to stakeholders on credit risk matters, ensuring decisions are informed andaligned to risk appetite.
Contribute to team capability by identifying skills gaps, encouraging training, supporting developmentactivities and driving knowledge uplift.
Meet stakeholder expectations by responding to queries within agreed turnaround times and deliveringhigh-quality governance outputs.
Promote a culture aligned to Nedbank’s values by participating in transformation, culture-building andcorporate responsibility initiatives.
Continuously seek opportunities to enhance processes, systems, documentation standards andgovernance integration, adding value to the business.

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees

Preferred Qualification

Finance, Risk Management, Business Administration, Accounting, Economics, or Governance.

Preferred Certifications

Credit Risk Management certifications
Governance or Compliance‑related certifications
Project management certifications (e.g., PRINCE2, PMP)

Minimum Experience Level

Minimum 5+ years’ practical experience in credit, including exposure to credit risk, lending lifecycle, creditmanagement, or portfolio monitoring.
Demonstrated ability to interpret credit policies, proposals, impairments, risk indicators, and portfoliobehaviours.
Experience working within structured governance environments, preferably involving committeecoordination or support.
Exposure to assurance or audit processes, including providing evidence, managing requests, andsupporting remediation activities.
Proven experience engaging with senior stakeholders on credit‑related matters and delivering accurate,high‑quality governance outputs.
Background in environments requiring strict compliance, documentation management, and governancediscipline.

Technical / Professional Knowledge

Business administration and management
Financial Accounting Principles
Governance, Risk and Controls
Operations planning
Principles of project management
Relevant regulatory knowledge
Service level agreements
Staff resource planning
Strategic planning
Management information and reporting principles, tools and mechanisms

Behavioural Competencies

Aligning Performance for Success
Building Partnerships
Building talent
Building partnerships
Driving for Results
Selecting Talent

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Multi-Skilled Consultant (Grove Mall Branch) (Windhoek, NA)

Job Classification

Candidates who form part of the designated groups in terms of the Affirmative Action Act of 1998 are encouraged to apply.

Leadership Pipeline

Manage Self: Technical

Job Purpose

To provide world class service by attending to teller related transactional and banking requirements; needs of clients and refer cross sell opportunities.

Job Responsibilities

Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank culture building initiatives (e.g. Surveys etc.).
Achieve business strategy (e.g. Green Strategy) by participating and supporting corporate responsibility initiatives.
Seeks opportunities to improve business processes and systems by identifying and recommending effective ways to operate and add value to Nedbank.
Act as Brand ambassador by displaying appropriate behaviour and Nedbank values.
Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
Ensure accuracy and prevent fraud; risks and losses by authenticating clients and transactions and by following relevant procedure and policies.
Prevent fraud; risks and losses by referring any occurrences outside of mandate or authentication procedure to the Team Leader.
Comply with risk standards and take corrective action (i.e. investigations of inter-teller transfers) by confirming actual cash on hand and bank cheques on hand balances (could include branch holdings / treasury)against system balances; at start of day; end of day and at regular intervals.
Avoid and minimise losses by controlling counter and drop safe limitsaccording to policy.
Minimise losses and ensure corrective action is taken as per procedure and policy by immediately declaring discrepancy in actual cash on hand and bank cheques on hand balances against system balances to management.
Ensure an understanding of client's needs by providing world class service to clients by greeting; listening and asking questions.
Deliver on identified client needs by following the appropriate process and procedures and through providing feedback;satisfying client needs; building client relationships and through client retention.
Provide sales leads and enable cross-selling (without advising) of products by identifying; making suggestions;and referring to the relevant department for action.
Remain current and stay abreast of Nedbank risk and compliance requirements by reading the relevant newsletters; websites and attending sessions.
Improve personal capability and future growth by identifying training courses.
Create and manage own career through guidance and support of Team Leader; department and colleagues.
Understand and support the Nedbank values in all business processes through all engagement opportunities.
Contribute to the achievement of team goals by ensuring own participation.

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees

Minimum Experience Level

Six months' customer facing experience in a retail banking environment.

Technical / Professional Knowledge

Customer service principles
Relevant product knowledge
Governance, Risk and Controls

Behavioural Competencies

Building Customer Loyalty
Applied Learning
Collaborating

---------------------------------------------------------------------------------------

For any assistance or more info please contact the Nedbank Recruiting Team

+264 61 295 2155 / +264 61 295 2036

Namibia

Sales and Service Advisor (Franschhoek, ZA)

Job Requisition details

Req: 148337

Role: Sales and Service Advisor

Area: Franschhoek

Advert clsoing date: 23/10/2026

Job Family

Sales and Service

Career Stream

Sales

Leadership Pipeline

Manage Self: Technical (MST)

FAIS Affected

FAIS Affected - Yes

Job Purpose

Job Responsibilities

GROW:

Escalate unfulfilled client request to the appropriated channel for actioning.
On-board basic accounts (i.e Personal loans, Credit cards).
Ensure client's needs assessment is completed to offer related products and services.
Inform clients of finacial products, features and benefits.
Deliver sales targets and achieve client acquisition, growth and retention objectives.
Obtain referrals from existing clients and source leads from other business units.
Identify cross-selling opportunities through client engagement, quality conversations and the use of data analytics.
Keep clients informed of progress regarding their applications, queries and requests.
Position client's financial product requests for approval in line with process and procedure.
Ensure personal growth and enable effectiveness in performance of roles and responsibilities by continuous professional development (i.e. CEO of your own career).
Achieve client experience objectives and ensure client satisfaction expressed through NPS (Net Promoter Score).
Act with a client first mindset in all client engagements.

SOLVE:

Solve basic problems and issues (i.e debit order dispute).
Assess and listen carefully with understanding to establish and clarify client sales and service needs.
Attend to all enquiries and services relating to client's needs and by offering the right service and solutions.
Use expertise and relevant insights to solve client needs relating to sales, self-service and digital functionality.
Attend to administrative duties after on-boarding or service activity.
Authenticate clients, provide client service and meet client's identified needs.
Entrench clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
Control the queuing process and prioritise clients with special needs.
Ensure all devices are operational during business hours.
Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
Process and administer all cash services (i.e. teller, forex, bulk) by following relevant procedure and policies.
Complete sales tasks through planning and reviewing against agreed role requirements.

EDUCATE:

Educate clients and potential clients on how to subscribe and service their account.
Educate clients on the benefits, convenience, security, digital functionality and features of self-service and alternative cash solutions.
Drive digital adoption to enable, educate and migrate clients on digital.

LEAD, RISK & COMPLIANC

Identify and recommend opportunities to enhance processes, systems and policies.
Manage client appointment schedule to meet business objectives
Meet service excellence, teamwork and personal development goals.
Action control check list applicable to teller, enquiries and foreign functions daily.
Balance and secure branch stock holding (i.e. cards).
Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies.
Mitigate risks and meet regulatory and legislative requirements where applicable.
Adhere to Workforce Management, principles, methodology and scheduling.
Report suspicious transactions.

Essential Qualifications - NQF Level

Diploma

Preferred Qualification

FAIS accredited Qualification (Accounting, Finance, Banking, Business)

Minimum Experience Level

1 - 2 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

Customer service principles
Product Knowledge
Interbank operations
Problem solving skills
Client Relationship Management
Product sales skills
Employee engagement methodologies
Microsoft Office
Relevant Nedbank policies and procedures

Behavioural Competencies

Sustaining Customer Satisfaction
Building Customer Relationships
Sales Persuasion
Targeting Sales Opportunities
Planning and Organizing
Technology Savvy
Adaptability

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Senior Observability Specialist - SOS (Johannesburg, ZA)

Why This Role Matters

In a world where milliseconds matter and reliability is non-negotiable, observability is the superpower that keeps enterprise systems alive, agile, and trusted.

As our Senior Observability Specialist, you will architect the nervous system of our digital estate, bringing clarity to complexity across hybrid cloud, distributed platforms, and mainframe environments. Your work will ensure incidents are prevented before they happen, detected faster than ever, and resolved with confidence and speed.

You won’t just monitor systems, you will illuminate them, championing Site Reliability Engineering (SRE) principles, automation-first thinking, and a truly measure-first culture.

Your Mission

To deliver enterprise-grade observability solutions that provide real-time insights into system health, performance, and resilience—using best-in-class platforms like Dynatrace and ServiceNow.

You’ll partner with technology and business leaders to design scalable, integrated monitoring ecosystems that empower teams, reduce noise, and turn data into decisive action.

What You’ll Be Doing

Design & Build World-Class Observability

Architect and implement end-to-end observability across applications, infrastructure, and services
Define and set enterprise standards for monitoring and event management
Instrument services using logs, metrics, traces, telemetry, APM, RUM, and synthetics
Design synthetic user journeys for proactive, early-warning detection
Build high-signal alerts and visually compelling dashboards that matter
Ensure scalability, availability, and recoverability across hybrid cloud environments

Integrate, Automate, Accelerate

Integrate observability platforms with ServiceNow Event Management
Design event normalization, enrichment, CI binding, and noise reduction strategies

Drive Operational Excellence

Strengthen operational readiness with clear procedures and response plans
Partner with operations teams to close monitoring gaps and refine incident response

Champion Continuous Improvement

Research emerging observability tools, trends, and practices
Design advanced, cross-technology observability solutions at enterprise scale

Lead, Influence & Enable

Serve as an observability and SRE consultant across enterprise initiatives
Support SRE practices including SLIs, SLOs, error budgets, and post-incident reviews

Experience & Expertise

8–10 years of IT experience, with 7–10+ years in monitoring, APM, observability, or SRE at enterprise scale
Deep, hands-on expertise with Dynatrace, ServiceNow APM/Event Management, or equivalent platforms
Strong background in event management design, ITSM integration, and automation
Proven experience designing SLIs, SLOs, alert strategies, and driving MTTR reduction
Production experience in AWS, Azure, or GCP, including Kubernetes and containerized environments

Technical Strengths

Strong programming logic and scripting expertise
Ability to design solutions that span complex, interdependent technologies
Solid understanding of hybrid cloud and distributed system architectures

Qualifications

IT Diploma / Degree or equivalent practical experience

The Way You Work

Strategic thinker who sees the big picture while mastering the details
Calm under pressure, leading incidents with clarity and confidence
Able to influence without authority, coaching teams to shift-left and own their SLOs
Collaborative across all organizational levels
Emotionally intelligent, decisive, resilient, and quality-driven

The Impact You’ll Make

You’ll redefine how reliability is engineered, how incidents are experienced, and how visibility empowers teams. Your influence will be felt across platforms, portfolios, and people, turning observability into a competitive advantage.

Behavioural Competencies

Decision Making
Courage
Stress Tolerance
Quality Orientation
Technical/Professional Knowledge and Skills
Emotional Intelligence Essentials
Resolving Conflict

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Client Advisor (Strand, ZA)

Job Requisition details

Req: 148299

Role: Client Advisor

Area: Somerset West

Advert closing date: 23/10/2026

Job Family

Sales and Service

Career Stream

Sales

Leadership Pipeline

Manage Self: Technical (MST)

FAIS Affected

FAIS Affected - Yes

Job Purpose

Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

Respond to client needs by offering the right service and solution.
Build client trust by applying your expertise and experience to do good for your client.
Educate clients and potential clients on how to subscribe and service their account.
Treat clients with respect, build trust, show care and humility in all client interactions.
Help clients achieve their goals and grow financially.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Entrench clients and deliver value through cross selling.
Facilitate the sales process by informing clients of the product features and benefits.
Document client needs analysis and provide corresponding product solutions.
Obtain referrals from existing clients as well as leads from other business units.
Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
Collaborate with internal stakeholders to provide complete financial solutions for clients.
Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
Act with a client first mindset in all client engagements.

Nedbank Goals:

Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
Support the achievement of the sales and service strategy objectives and values.
Enable Nedbank's strategy of being financial experts who do good.
Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
Report suspicious transactions to the relevant department.
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications - NQF Level

Diploma

Preferred Qualification

FAIS Approved Qualification

Minimum Experience Level

1 - 2 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

Product sales skills
Sales Strategies
Product Knowledge
Customer service principles
Nedbank policies and procedures
Customer relationship management

Behavioural Competencies

Building Customer Loyalty
Building Trusting Relationships
Sales Persuasion
Technology Savvy
Planning and Organizing
Adaptability
Applied Learning

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Senior Manager: Scheduling (Johannesburg, ZA)

Requisition Details

Job Title: Senior Manager – Scheduling & Batch Automation

Closing Date - 26 October 2026

Job Purpose

Provide strategic, technical, and operational leadership for the organisation’s enterprise scheduling, workload orchestration and batch automation capability, ensuring critical business processing is executed reliably, securely, efficiently and within agreed service levels.

Job Responsibilities

The role is accountable for the availability, resilience, performance, governance, automation and lifecycle management of enterprise scheduling platforms and associated services. It drives the evolution from traditional batch scheduling toward modern workload automation and orchestration, reducing manual intervention, improving operational resilience and enabling greater levels of automation and self-service across technology teams.

Capability & Platform Ownership

Own the enterprise Scheduling & Batch Automation capability, including its strategy, roadmap, architecture and service evolution.
Provide end-to-end accountability for enterprise workload automation and scheduling platforms such as BMC Control-M or equivalent technologies.
Define standards for scheduling, job orchestration, dependencies, calendars, event-driven processing and automated workflows.
Develop and maintain a multi-year platform lifecycle and modernization roadmap.
Ensure appropriate capacity, scalability, availability and performance of the scheduling environment.

Operational Reliability & Resilience

Ensure critical batch workloads and business processing complete within agreed SLAs and processing windows.
Maintain high availability and resilience of scheduling and automation platforms.
Establish monitoring and proactive management of job failures, delays, abnormal executions and processing bottlenecks.
Ensure appropriate business continuity, disaster recovery and recoverability arrangements.
Identify critical workload dependencies and reduce operational concentration and single points of failure.
Drive root-cause analysis and permanent remediation of recurring batch failures.

Automation & Modernisation

Drive the transition from traditional batch scheduling toward workload automation and orchestration.
Automate repetitive operational activities and eliminate unnecessary manual intervention.
Promote API-driven, event-driven and self-service scheduling capabilities.
Integrate scheduling with DevOps/CI-CD pipelines and infrastructure or application automation where appropriate.
Identify opportunities to use AI and intelligent automation for failure prediction, anomaly detection, automated remediation and operational optimisation.
Reduce legacy scheduling complexity and technical debt.

Job Responsibilities Continue

Governance, Risk & Controls

Establish and enforce enterprise scheduling standards, policies and operating procedures.
Maintain appropriate segregation of duties and privileged-access controls.
Ensure scheduling changes comply with change, release and configuration management practices.
Ensure auditability and traceability of workload changes and executions.
Manage operational, technology, cyber and regulatory risks associated with the capability.
Ensure appropriate controls exist for critical financial, regulatory and end-of-day/end-of-month processing.

Service Management & Performance

Define and monitor service KPIs and operational health measures, including:

Batch success rates
SLA adherence
Critical job failures
Mean time to restore failed workloads
Batch-window duration
Recurring incidents
Automation levels
Manual interventions
Platform availability

Establish service improvement plans based on operational trends and recurring failure patterns.
Work closely with Incident, Problem, Change, Availability and Capacity Management functions.

People & Technical Leadership

Lead and develop a team of scheduling, automation and platform engineering specialists.
Build sufficient internal technical capability to reduce dependency on individual resources and external vendors.
Establish succession planning and cross-skilling for critical scheduling technologies.
Define technical competency frameworks and development plans for the team.
Provide technical and operational leadership during major incidents and critical processing events.
Foster a culture of automation, engineering discipline, continuous improvement and accountability.

Job Responsibilities Continue

Stakeholder & Vendor Management

Partner with application, infrastructure, operations, database, cloud, mainframe, DevOps and business teams.
Manage relationships with strategic technology vendors and service providers.
Manage licensing, support agreements, platform costs and commercial optimisation.
Ensure suppliers deliver against contractual service and support obligations.
Translate business processing requirements into sustainable workload automation solutions.

Financial & Operational Management

Own and manage the annual operating budget for the Scheduling & Batch Automation capability, including software licensing, maintenance, infrastructure, vendor services and people costs.
Develop and manage financial forecasts, budgets and expenditure plans, ensuring alignment with organisational priorities and agreed financial targets.
Monitor actual expenditure against budget, proactively identifying cost pressures, savings opportunities and financial risks.
Drive cost optimisation across scheduling platforms, infrastructure, licensing and third-party services while maintaining required levels of resilience and service quality.
Provide oversight of vendor contracts, licensing, renewals and commercial commitments, ensuring value for money and effective utilisation of contracted products and services.
Manage the area's operational capacity, resource demand and workforce planning, ensuring sufficient skills and capacity are available to support business-critical services.
Establish and oversee the area's operational plan, performance objectives, KPIs and service commitments, ensuring effective delivery against agreed targets.
Maintain oversight of operational risks, incidents, service performance, audit findings and remediation activities, ensuring clear accountability and timely resolution.
Balance Run, Grow and Transform investment, ensuring sufficient focus on operational stability while funding automation, lifecycle management, technical debt reduction and platform modernisation.
Produce regular management reporting covering financial performance, operational health, service performance, risk, resource capacity and delivery against strategic objectives.

Essential Qualifications - NQF Level

Advanced Diplomas/National 1st Degrees
Matric / Grade 12 / National Senior Certificate

Preferred Certifications

BMC Certified Professional / BMC Control-M training and certification
ITIL
Cloud technologies & Architectures

Minimum Experience Level

10+ years experience within enterprise technology or IT operations.
5+ years experience in a leadership or senior management capacity.
Demonstrated experience managing enterprise scheduling, workload automation, platform engineering or production operations.
Experience operating technology services in a large, complex and highly regulated enterprise environment.
Banking or financial-services experience would be advantageous.
Experience managing business-critical platforms with stringent availability and SLA requirements.
Demonstrated experience delivering automation, platform modernisation or operational transformation initiatives.

Leadership & Management Competencies

Strategic leadership and execution
People leadership and talent development
Stakeholder and relationship management
Financial and commercial management
Vendor and contract management
Decision-making under operational pressure
Risk management
Change and transformation leadership

Technical / Professional Competencies

Enterprise workload automation and job scheduling
BMC Control-M or comparable enterprise scheduling technologies
Distributed and mainframe batch processing
Linux/Unix and Windows environments
Mainframe concepts, particularly z/OS batch environments
Cloud and hybrid infrastructure
Job dependencies and workload orchestration
Event-driven automation
APIs and integration technologies
Scripting and automation, e.g. PowerShell, Python, Shell
CI/CD and DevOps principles
Infrastructure-as-Code concepts
Monitoring, observability and event management
ServiceNow or equivalent ITSM platforms
High availability and disaster recovery
Cybersecurity and privileged-access principles.

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Sales and Service Team Leader (Paarl, ZA)

Job Requisition details

Req: 148336

Role: Sales and Service Team Leader

Area: Paarl

Advert closing date: 23/10/2026

Job Family

Sales and Service

Career Stream

Sales

Leadership Pipeline

Manage Others (MO)

FAIS Affected

FAIS Affected - Yes

Job Purpose

To deliver outstanding sales performance; manage branch/ market's sales objectives and staff sales capacity; to grow and maintain Nedbank client base and ensure branch/ market profitability.

Job Responsibilities

Nedbank Goals:

Grow market share; ensure client acquisition, retention and cross-selling of bank products.
Support the achievement of the business strategy, objectives and values.
Achieve entrenched sales objectives and targets for branch/ market.
Manage all sales related leads efficiently and timeously .
Ensure branch/ market operational effectiveness through the uptime of all devices in Self-service, Phygital and Semi-assisted zones; the Automatic Teller Machines/ Intelligent Depositors and the Self-Service Kiosks.
Drive needs-based selling through the sales staff.
Identify and communicate sale opportunities and collaborate with sales and service teams across Small and Digi store types to inspire team to define and implement action plans to grow profit and market share.
Drive client acquisition and increase digital market activity across the community.
Monitor community growth and business profitability reports, address gaps and ensure momentum to meet objectives.
Achieve market profitability targets by applying profitability levers and driving increased digital sales and activity.
Manage controllable expenses (i.e. overtime, stationery, telephone, traveling) within the agreed financial parameters.
Ensure engaged, cared-for and focused employees.

Client Engagement:

Ensure best rated (#1) in client service and satisfaction.
Ensure direct report team deliver world class service by effective use of client experience measurement tools.
Entice clients to digital and self-service and ensure digital adoption.
Ensure that clients shift to self-service and digital channels.
Understand client needs and deliver great client service to ensure client satisfaction.

Risk & Operations:

Ensure compliance to operational and legislative requirements.
Achieve minimum performance on Risk & Compliance audits.
Ensure all compliance on mandatory training is completed timeously.
Ensure Key Individual (KI) FAIS responsibilities are executed as per compliance guidelines.
Achieve regulatory compliance objectives for FAIS, AML, FATCA, TCF & POPPIA.
Achieve effective BROTA compliance.
Manage Frauds and Losses for Branch/ market.
Ensure Banking Hall complies with OHASA standards.
Ensure adherence to process mandates limits.
Ensure all equipment is maintained.
Manage AML sustainability objectives.
Achieved the required standards for monitoring assessments.
Manage all Operations Housekeeping standards.

Lead:

Ensure team is trained and compliant and have the necessary tools to deliver on their goals.
Inspire the use of learning tools and identify development and growth opportunities for individuals and teams.
Engage team on performance through regular performance discussions on personal and business goals.
Drive Nedbank culture by bringing the Nedbank values and behaviours to life through own behaviour, practice and self-growth.
Lead through coaching, mentoring, facilitating and inspiring teams and stakeholders.
Ensure and lead consequence management, discipline and effective employee relations.
Manage and track staff performance and apply corrective action where applicable.
Manage staff leave requirements.
Manage staff on-boarding process for staff to become proficient.
Build trusting working relationships with subordinates, managers and support departments through regular engagements.
Manage staff resources to ensure team efficiency, productivity and full participation.

Essential Qualifications - NQF Level

Diploma

Preferred Qualification

An approved FAIS qualification (i.e. Banking or Sales)

Minimum Experience Level

3 - 4 years Sales and service banking experience

Technical / Professional Knowledge

Relevant regulatory knowledge
Customer service principles
Staff resource planning
Change management
Governance, Risk and Controls
Nedbank policies and procedures

Behavioural Competencies

Coaching the Sales Team
Delegation and Empowerment
Motivating the Sales Team
Creating a Culture of Trust
Building Customer Relationships
Guiding Sales Transformation
Broadening Business Value

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Cloud Engineer: Database Services (6910, ZA)

Job Purpose

To implement and maintain the Nedbank private and hybrid cloud environments in line with Nedbank's Cloud Strategy in order to optimise IT expenditure and deliver efficiencies through automation.

Job Responsibilities

Engage and collaborate with Infrastructure Designers and Platform Owners to review and approve cloud template and patterns
Conduct logical deployments of cloud configuration/s
Automate cloud services
Collaborate with Public Cloud Providers specifically around the integration and consumption of services
Maintain and enhance cloud service offerings including portal and catalogue items
Ensure all service offerings integrate into ITSM processes (includes infrastructure recoveries, management and delivery according to SLA)
Responsible for capacity planning to ensure capacity exists at the right time with the right infrastructure
Ensure that enterprise standards and IT governance standards are applied to the cloud infrastructure
Report on the performance of the cloud infrastructure and recommend actions where required
Act as a third level support to the cloud infrastructure operations team
Advise and consult to project workgroups on all cloud related matters
Ensure and maintain the stability and reliabitly of the cloud services
Rightsize the infrastructure as and when required
Execute deliverables in line with cloud stategy within agreed timeframes
Keep certifications valid and up to date
Keep up to date with current industry trends
Support the achievement of the business strategy, objectives and values
Stay abreast of developments in field of expertise
Ensure personal growth and enable effectiveness in performance of roles and responsibilities
Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
Participate and support corporate responsibility initiatives for the achievement of business strategy
Seek opportunities to improve business processes, models and systems though agile thinking.
Automation of cloud database services end to end
Conduct logical deployments of cloud configuration/s.
Maintain and enhance cloud service offerings including portal, catalogue and marketplace items.
Ensure that enterprise standards and IT governance standards are applied to the cloud database services.
Performance and cost Optimization practices.
Provide your feedback on BizChat

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees

Preferred Qualification

Relevant IT related Degree or Diploma

Preferred Certifications

Public Cloud Certification and Virtualisation certification (VMware preferable)

Minimum Experience Level

8-10 Years IT infrastructure and operations experience
6+ Years Database administration experience
3+ Years advanced automation/code deployments experience

Technical / Professional Knowledge

Networking Knowledge
Storage area network infrastructure
Database Management
Computer Security
Disaster Recovery & Business continuity standards
Information Technology concepts
Systems application Design

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Digital Enablement Consultant (Johannesburg, ZA)

Job Classification

Job Requisition: 148291
TA Specialist: Refilwe Falatsi
Closing Date: 29 October 2026
Location: 135 Rivonia Campus, Sandown
Cluster: Personal and Private Banking | Nedbank Insurance | Distribution
Employment Equity Statement: Preference will be given to applicants from Underrepresented Group

Job Purpose

To enable the effective operation and continuous improvement of Self-Fulfilled digital insurance journeys by managing the digital backlog, coordinating requirements and issue resolution, conducting testing, investigating client and journey issues, and maintaining effective operational reporting and controls.

The role works closely with BITE, Digital, Product, CX and other relevant stakeholders to ensure digital requirements are clearly understood, issues and blockers are resolved, and changes are delivered to the required quality standards.

Job Responsibilities

Digital Backlog Management

Own and maintain the Self-Fulfilled digital backlog, including incidents, defects, enhancements, content changes and enablement requirements.
Ensure backlog items are clearly documented, prioritised and progressed with relevant stakeholders.
Track delivery, dependencies, risks and blockers through to resolution.
Work closely with BITE and relevant delivery teams to clarify requirements and facilitate delivery.

Incident, Issue and Complaint Management

Investigate digital journey issues, incidents and client escalations to determine the nature and impact of the issue.
Log and manage IMs/INCs, ensuring sufficient supporting information and evidence is provided.
Liaise with BITE and relevant teams to facilitate investigation and resolution.
Track incidents through to closure, proactively escalating delays and high-impact issues.
Identify recurring issues and ensure appropriate corrective actions are initiated.

Testing and Quality Assurance

Plan and execute UAT for digital fixes, enhancements and changes.
Develop and execute appropriate test scenarios and document results.
Identify and log defects, coordinate resolution and perform retesting.
Validate that delivered changes meet agreed requirements and quality standards.
Conduct ongoing digital journey health checks to identify breakages or unexpected behaviour.

Digital Journey Management

Monitor digital journeys to identify drop-offs, errors, abandonment and other areas impacting client experience.
Use available analytics and operational insights to investigate journey performance.
Translate findings into actionable improvements and track agreed actions through to completion.
Maintain an accurate and current library of digital journeys and supporting documentation.
Ensure journey and process documentation reflects current production journeys.

Job Responsibilities Continue

Change and Requirements Management

Gather, clarify and document business requirements for digital enhancements and fixes.
Translate business requirements into clear inputs for BITE and relevant delivery teams.
Prepare and coordinate change requests, ensuring required information, stakeholder input and approvals are obtained.
Track requirements and changes through implementation and validation.
Ensure applicable governance and approval processes are followed.

Reporting and Operational Insights

Produce accurate and timely digital enablement reporting.
Maintain visibility of backlog status, incidents, resolution times, journey issues, enhancements, blockers and risks.
Identify recurring issues, trends and items requiring intervention.
Provide clear updates and actionable insights to relevant stakeholders.
Contribute to Self-Fulfilled and Distribution reporting requirements.

Stakeholder Management

Build effective working relationships with development, Product, CX and other relevant stakeholders.
Act as a key coordination point for digital enablement requirements and issues.
Facilitate resolution of operational dependencies and blockers.
Provide clear and timely communication on progress, risks, decisions and required actions.
Participate in relevant operational, enablement and delivery forums.

People Specification

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees

Minimum Experience Level

Minimum 4 years experience as a Digital Enablement Consultant.

Experience in digital enablement, digital operations, business analysis, application support or a related environment.
Experience managing digital backlogs and requirements.
Experience with incident investigation, defect management and UAT.
Experience working across business and technology teams.
Financial services or insurance experience would be advantageous.

Technical / Professional Knowledge

General Communication Skills
Leadership Skills
Project Management
Interpersonal Skills/ Client Relationship
Innovation and creative skills
Analytical Skills
Digital Marketing

Behavioural Competencies

Business Acumen
Communication
Managing Work
Innovation
Execution
Operational Decision Making
Technical/Professional Knowledge and Skills

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Technology/Domain Specialist II (Johannesburg, ZA)

Job Purpose

To actively own and be accountable for the overall evolution of multiple Technology or Domain assets while influencing and maintaining the health of the asset. Play a leadership role on the associated COE’s

Job Responsibilities

For mutiple Technology or Domain assets within sphere of influence including external components that impact these assets :
Provide guidance to stakeholders in terms of expertise and experience
Guide and practice code design, analysis and integration to ensure effective application of technology
Conduct Technology Reviews of code and design quality assurance
Drive assets health in the relevant technologies or domains
Define and review Patterns / practices/standards in application of technology or domain
Guide Code Branching and Merging
Play an advisory role to Engineering leads and other stakeholders (Engineering lead and Div execs)
Collaboration with domain architects and technical consultants ito technology and /or domain roadmaps
Work within governance and compliance frameworks of the organisation in terms of Technology and domain application
Provide detailed Technical roadmaps in context of the organisation architecture and interdependent technologies
Plan and drive implementation of the agreed technical roadmaps
Conduct research and development experimentation to test thinking regarding technology or domain applicability
Participate in special interest groups and confrerences relating to these assets
Ensure an understanding of technology or domain requirements, performance integrations and optimisation as positioned in organisation
Assist with and apply troubleshooting to resolve issues
Evaluate and influence technology decisions
Mitigate risk by evaluating risks and impacts on technology or domain
Update the asset knowledge base
Conduct internal knowlege sharing sessions
Provide coaching, mentoring and upskilling of others within area of expertise
Support the achievement of the business strategy, objectives and values
Stay abreast of developments in field of expertise
Ensure personal growth and enable effectiveness in performance of roles and responsibilities
Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
Participate and support corporate responsibility initiatives for the achievement of business strategy
Seek opportunities to improve business processes, models and systems though agile thinking.
Conduct self development both by mentoring others and being mentored
Participate in the talent management practise of the Engineering stream

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

Min 8 years IT Experience with 5 years in relevant technologies or domains

Technical / Professional Knowledge

Asset management
IT Assets management processes
Data Warehousing
Information Technology (IT) Architecture

Behavioural Competencies

Decision Making
Courage
Stress Tolerance
Quality Orientation
Technical/Professional Knowledge and Skills
Emotional Intelligence Essentials
Resolving Conflict

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Platform Engineer: Automation (Johannesburg, ZA)

Requisition Details

Infrastructure automation for cloud and on-premises platforms

Hybrid cloud: Azure, AWS and on-premise

Closing Date: 26 October 2026

ROLE MANDATE

Design, build and operate secure, reusable infrastructure automation across Microsoft Azure, Amazon Web Services and on-premise environments. Build and evolve an Infrastructure Marketplace or Internal Developer Platform (IDP) that enables governed self-service through reusable templates, Golden Paths and platform APIs, with security, compliance, monitoring, cost management and operational controls embedded by design.

Job Purpose

To engineer and continuously improve infrastructure automation capabilities that enable reliable, secure and repeatable delivery of cloud and on-premise infrastructure. The role converts infrastructure requirements, architecture standards and operational controls into version-controlled code, reusable automation patterns and governed delivery pipelines.

The Platform Automation Engineer works and collaborates across infrastructure, cloud, security and platform teams to reduce manual effort, configuration drift, deployment lead time and operational risk while improving standardisation, traceability and service resilience. The role also contributes to the design, build and operation of an infrastructure marketplace or IDP, enabling users to discover and consume approved infrastructure services through automated, policy-compliant golden paths.

Key outcomes

Infrastructure is provisioned and configured through approved, reusable Infrastructure as Code and automation patterns.
Azure, AWS and on-premise (VMWare) deployments are executed through secure, auditable CI/CD pipelines.
Automation code is version-controlled, tested, peer-reviewed, documented and maintained as a managed product.
Manual infrastructure activities are replaced with reliable self-service or event-driven automation where appropriate.
Platform security, compliance, resilience, observability and cost controls are embedded into automation by design.
Automation performance and adoption are measurable through delivery, reliability and operational metrics.
Infrastructure services are published in a searchable catalogue with clear ownership, documentation, support and lifecycle information.
Consumers can request approved infrastructure through self-service workflows, templates or APIs with automated fulfilment and governance.
Golden paths provide secure, standardised and reusable patterns while reducing cognitive load for delivery and infrastructure teams.

Job Responsibilities

Infrastructure as Code and provisioning

Design, develop and maintain Terraform modules and reusable IaC patterns for Azure, AWS and on-premise infrastructure.
Automate infrastructure provisioning, configuration, patching, lifecycle activities and decommissioning using Ansible, Python and PowerShell.
Apply modular design, naming standards, tagging, state management, secrets handling and policy controls across IaC solutions.
Detect and remediate configuration drift while preserving approved architecture and security baselines.

Automation engineering

Engineer idempotent, testable and supportable automation for compute, operating systems, middleware, network integrations, storage and platform services.
Create APIs, scripts, runbooks and orchestration workflows that integrate cloud and on-premise platforms.
Use AI and approved Copilot capabilities to accelerate code generation, testing, documentation, analysis and operational automation, subject to governance and human review.
Refactor legacy scripts and manual procedures into reusable engineering assets with clear ownership and lifecycle management.

CI/CD, source control and quality

Build and maintain Azure DevOps/GitHub pipelines for infrastructure validation, testing, security scanning, approvals, deployment and rollback.
Use Git-based workflows, branching strategies, pull requests and peer reviews to manage automation code safely.
Implement automated checks such as formatting, linting, unit testing, policy validation, secrets scanning and deployment verification.
Promote automation artefacts through controlled environments and maintain traceability from change request to deployment outcome.

Job Responsibilities Continue

Cloud and hybrid platform enablement

Automate services across Azure and AWS using native platform capabilities, approved modules and enterprise guardrails.
Enable consistent automation across Windows and Linux estates in cloud and on-premise environments.
Integrate automation with identity, access, networking, security, monitoring, Storage, service management, integration platforms and configuration management processes.
Support platform engineering and self-service capabilities by publishing reusable templates, modules and golden paths.

Infrastructure marketplace and Internal Developer Platform

Design, build and maintain an infrastructure service catalogue that exposes approved Azure, AWS and on-premise offerings through a consistent self-service experience.
Develop and maintain software templates, scaffolding, golden paths and reusable automation that translate consumer inputs into validated infrastructure deployments.
Integrate the IDP or marketplace with Terraform, Ansible, Azure DevOps, Git, cloud APIs, identity services, secrets management, policy engines, observability, CMDB and IT service-management tooling.
Engineer platform APIs, event-driven workflows and orchestration services that support provisioning, updates, decommissioning and day-two operations.
Implement tenancy, access control, approval workflows, quotas, policy as code, audit trails and cost-allocation controls within self-service journeys.
Maintain service metadata including ownership, dependencies, documentation, versioning, service levels, support models and lifecycle status.
Apply product thinking and platform engineering practices by gathering user requirements, prioritising platform capabilities and measuring adoption, usability and time-to-value.
Create onboarding guidance, reference implementations and usage documentation that enable teams to consume platform services independently.

Operations, governance and improvement

Troubleshoot failed deployments and automation defects, perform root-cause analysis and implement preventative improvements.
Maintain technical documentation, support procedures, dependency records and operational handover artefacts.
Embed security, regulatory and company standards into automation and participate in risk remediation activities.
Monitor automation reliability, adoption, execution time, failure rates and realised efficiency benefits.
Assess new automation technologies and contribute to enterprise patterns, standards and roadmaps.
Provide technical guidance and knowledge transfer to infrastructure, operations and platform teams.

Experience requirements

At least 2 years of relevant experience in infrastructure automation, cloud engineering, DevOps, systems engineering or platform engineering.
Demonstrated delivery using Terraform and Ansible, supported by practical Python and PowerShell automation experience. (IaC and automation)
Hands-on engineering experience in Microsoft Azure and Amazon Web Services.
Experience with Azure DevOps CI/CD pipelines and Git-based source control.
Hybrid infrastructure (Delivery tooling)
Experience automating infrastructure across cloud and on-premise Windows and/or Linux environments.
Experience applying security, change, testing and operational governance to infrastructure automation.(Enterprise controls)
Practical experience contributing to an infrastructure marketplace, developer portal, self-service platform or Internal Developer Platform, including catalogue items, templates, workflows or platform integrations.
Experience integrating automation with REST APIs, identity and access management, secrets, policy controls, observability, CMDB and/or IT service-management platforms.
Experience gathering platform-user requirements, creating reusable golden paths and measuring adoption, reliability and user outcomes.

Qualifications and certifications

Essential qualification

Bachelor's degree or equivalent recognised qualification in Computer Science, Information Technology, Information Systems, Computer Engineering or a closely related field.
Relevant qualification must meet the organisation’s applicable NQF and role-governance requirements.

Mandatory Certifications

Microsoft Azure role-based certification at Associate level or above.
AWS Associate-level certification or above.
HashiCorp Certified: Terraform Associate or higher.
Red Hat Ansible Automation Platform or Red Hat infrastructure certification.
Microsoft Azure DevOps Engineer or equivalent DevOps certification.

Preferred Certifications

Linux or platform certification relevant to the supported estate.
CNCF, Kubernetes or platform engineering training or certification is advantageous.
API, security, service-management or cloud architecture certification relevant to platform integration is advantageous.

Engineering standards and ways of working

Automation-first: treat repeatability and removal of avoidable manual work as default design principles.
Everything as code: manage infrastructure definitions, configuration, pipeline logic, policies and documentation through version control where appropriate.
Secure by design: protect credentials, apply least privilege, validate artefacts and preserve audit evidence.
Quality built in: test before deployment, use peer review and define safe rollback or recovery mechanisms.
Reuse before rebuild: favour approved enterprise modules, patterns and platform services over one-off scripts.
Operational ownership: design for supportability, observability, resilience, cost awareness and long-term maintenance.
Platform as a product: prioritise user needs, clear service ownership, measurable adoption and continuous feedback.
Self-service with guardrails: make compliant infrastructure easy to consume without bypassing security, architecture or financial controls.
API-first integration: use stable interfaces, reusable contracts and loosely coupled workflows wherever practical.

Role interfaces

Cloud engineering and cloud platform teams
On-premise compute, operating system, network and storage teams
Platform engineering, DevOps and container platform teams
Architecture, risk and compliance functions
Service management, operations and site reliability teams
Application delivery teams consuming infrastructure automation services
Developer experience and internal platform product teams
CMDB, service catalogue and IT service-management teams
Identity, secrets, policy, observability and FinOps platform owners

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Omni Channel Servicing Consultant 1 1 (Johannesburg, ZA)

Omni Channel Servicing Consultant

Location: Nedbank Park Square, 9 Park Avenue, Umhlanga Rocks, Durban North.

Location: Nedbank 135 Rivonia Road, Sandown, Sandton, Johannesburg.

Career Stream

Nedbank Insurance (Call Centre)

Leadership Pipeline

Manage Self: Technical

FAIS Affected

FAIS Affected - Yes

Job Purpose

To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.

Job Responsibilities

Adhere to the daily schedule to ensure that targets are met by following the work plan.
Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
Escalate all unresolved queries to management by logging the case on the system.
Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
Understand the nature of the client's query by reiterating the key points raised by the client.
Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.

Minimum Experience Level

2 years or more contact centre experience.

Must have insurance experience.

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate

Essential Qualification

Certificate: Regulatory Examination / RE 5

FAIS Certificate (120 Credits)

Technical / Professional Knowledge

Administrative procedures and systems
Relevant regulatory knowledge
Relevant software and systems knowledge
Business writing skills
Banking knowledge
Banking procedures
Cluster Specific Operational Knowledge
Business principles
Business terms and definitions
Governance, Risk and Controls

Behavioural Competencies

Building Customer Loyalty
Communication
Technical/Professional Knowledge and Skills
Managing Work
Adaptability
Quality Orientation

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Senior Financial Manager (Johannesburg, ZA)

Job Requisition Details

Requisition ID: 148214

Location: Johannesburg, Gauteng

Closing Date: 27 October 2026

Talent Acquisition: Bongiwe Mchunu

Job Family

Business and Commercial

Career Stream

BCB Finance

Leadership Pipeline

Manage Others

Job Purpose

To serve as a trusted strategic finance partner to the Product Design & Innovation portfolio, providing commercial insight, financial stewardship, profitability analysis and decision support to enable sustainable growth, innovation and value creation across Business & Commercial Banking.

The role is accountable for financial planning, reporting, governance, strategic decision support and commercial finance activities across the Product Design & Innovation portfolio, including support for EQSTRA and iKhokha integration initiatives. The incumbent will partner business leaders to evaluate strategic opportunities, drive product profitability, monitor value realisation and influence decision-making through insightful financial analysis.

Job Responsibilities

Strategic Finance Business Partnering
- Partner Product, Innovation and Integration executives to shape strategic decisions through robust commercial and financial analysis.
- Provide financial leadership and challenge on strategic initiatives, product investments and growth opportunities.
- Translate business strategy into financial plans and measurable outcomes.
- Support Executive Committee, governance forums and Board discussions through insightful analysis and recommendations.
- Act as a trusted advisor to senior stakeholders, balancing growth, profitability and risk considerations.
Financial Planning, Forecasting & Performance Management
- Lead annual planning, rolling forecasts and target-setting processes for the Product Design & Innovation portfolio.
- Monitor financial performance against strategic and operational objectives.
- Provide early identification of risks and opportunities, together with corrective action recommendations.
- Deliver monthly, quarterly and annual performance reporting packs with actionable insights.
- Drive continuous improvement in forecasting accuracy and planning effectiveness.
Product Profitability & Commercial Insights
- Develop and maintain product profitability frameworks across the portfolio.
- Analyse revenue, margins, cost drivers, returns and customer economics to support decision making.
- Identify opportunities to improve product performance, optimise investment allocation and enhance profitability.
- Provide deep-dive reviews on product performance and commercial trends.
- Support pricing decisions through profitability analysis and financial modelling.
- Develop meaningful management information and dashboards to support business performance.
Business Cases & Investment Evaluation
- Lead financial evaluation of strategic projects, product investments and transformation initiatives.
- Review and challenge financial assumptions used in business cases.
- Conduct financial modelling, scenario analysis and investment appraisals.
- Provide recommendations on capital allocation and prioritisation of initiatives.
- Monitor approved business cases and track benefit realisation against commitments.
Integration & Strategic Change Initiatives
- Lead finance workstreams supporting EQSTRA and iKhokha integration activities.
- Support the implementation of strategic programmes and transformation initiatives.
- Establish financial controls, reporting structures and governance arrangements for integration projects.
- Monitor delivery of synergies, efficiencies and strategic benefits.
- Conduct post-implementation reviews and value realisation assessments.

Job Responsibilities Continued

Financial Reporting & Governance

Ensure accurate, timely and complete financial reporting in line with Group standards.
Maintain robust financial controls and governance practices across the portfolio.
Ensure compliance with accounting standards, internal policies and regulatory requirements.
Manage month-end, quarter-end and year-end reporting requirements.
Oversee balance sheet integrity and financial control environments.
Support internal and external audit processes.

Analytics, Data & Automation

Drive automation of finance processes and reporting activities.
Leverage data analytics to improve business insight and decision support.
Develop and enhance reporting dashboards and visualisation tools.
Promote efficient and scalable finance processes through technology-enabled solutions.
Support data-driven decision making across the portfolio.

Stakeholder Management

Build and maintain strong relationships with Product, Finance, Risk, Technology and Operations stakeholders.
Influence strategic decisions through effective communication of financial information.
Collaborate with Group Finance and other business finance teams to ensure alignment.
Engage effectively with senior executives and governance committees.

Leadership & People Management

Lead, coach and develop finance professionals within the team.
Foster a high-performance culture focused on accountability, delivery and continuous improvement.
Build finance capability aligned to future strategic requirements.
Drive employee engagement, succession planning and talent development.
Promote collaboration and knowledge sharing across teams.

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate
Professional Qualifications/Honour’s Degree

Preferred Qualification

CA(SA), CIMA or equivalent postgraduate finance qualification preferred.

Minimum Experience Level

+5 years in Financial Management preferably in the financial services industry and experience leading teams and managing professional finance resources.

Technical Competencies

Financial Planning & Analysis (FP&A)
Commercial Finance & Product Profitability Management
Strategic Planning & Executive Decision Support
Financial Modelling, Investment Appraisal & Business Case Development
Management Reporting & Performance Measurement
Stakeholder Management & Business Partnering

Technical / Professional Knowledge

Banking procedures
Business Acumen
Cluster specific operations
Data analysis
Governance, Risk and Controls
Industry trends
Relevant regulatory knowledge
Relevant software and systems knowledge
Remuneration policies and principles
Research methodology

Behavioural Competencies

Building Partnerships
Earning Trust
Communication
Decision Making
Planning and Organizing
Quality Orientation

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

Multi-Skilled Consultant: Rehoboth(B4) (Rehoboth, NA)

Job Classification

Candidates who form part of the designated groups in terms of the Affirmative Action Act of 1998 are encouraged to apply.

Job Purpose

To provide world class service by attending to teller related transactional and banking requirementsm meeting client banking needs and refer cross sell opportunities.

Leadership Pipeline

Manage Self: Technical

Job Responsibilities

Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank culture building initiatives (e.g. Surveys etc.).
Achieve business strategy (e.g. Green Strategy) by participating and supporting corporate responsibility initiatives.
Seeks opportunities to improve business processes and systems by identifying and recommending effective ways to operate and add value to Nedbank.
Act as Brand ambassador by displaying appropriate behaviour and Nedbank values.
Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
Ensure accuracy and prevent fraud; risks and losses by authenticating clients and transactions and by following relevant procedure and policies.
Prevent fraud; risks and losses by referring any occurrences outside of mandate or authentication procedure to the Team Leader.
Comply with risk standards and take corrective action (i.e. investigations of inter-teller transfers) by confirming actual cash on hand and bank cheques on hand balances (could include branch holdings / treasury)against system balances; at start of day; end of day and at regular intervals.
Avoid and minimise losses by controlling counter and drop safe limitsaccording to policy.
Minimise losses and ensure corrective action is taken as per procedure and policy by immediately declaring discrepancy in actual cash on hand and bank cheques on hand balances against system balances to management.
Ensure an understanding of client's needs by providing world class service to clients by greeting; listening and asking questions.
Deliver on identified client needs by following the appropriate process and procedures and through providing feedback;satisfying client needs; building client relationships and through client retention.
Provide sales leads and enable cross-selling (without advising) of products by identifying; making suggestions;and referring to the relevant department for action.
Remain current and stay abreast of Nedbank risk and compliance requirements by reading the relevant newsletters; websites and attending sessions.
Improve personal capability and future growth by identifying training courses.
Create and manage own career through guidance and support of Team Leader; department and colleagues.
Understand and support the Nedbank values in all business processes through all engagement opportunities.
Contribute to the achievement of team goals by ensuring own participation.

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees

Minimum Experience Level

Six months' customer-facing experience in a retail banking environment.

Technical / Professional Knowledge

Customer service principles
Relevant product knowledge
Governance, Risk and Controls

Behavioural Competencies

Building Customer Loyalty
Applied Learning
Collaborating

---------------------------------------------------------------------------------------

For any assistance or more info please contact the Nedbank Recruiting Team



+264 819592000	Namibia

Service Consultant (Johannesburg, ZA)

Job Requisition detail

Req: 147485

Role: Service Consultant

Area: Cresta

Advert closing date: 23/10/2026

Job Family

Sales and Service

Career Stream

Client Service

Leadership Pipeline

Manage Self: Technical (MST)

FAIS Affected

FAIS Affected - Yes

Job Purpose

Job Responsibilities

Client Engagement:

Address any concerns relating to the queue flow or digital devices.
Assist client to download online applications and resolve any log in issues.
Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
Educate clients and potential clients on how to subscribe and service their account.
Educate clients on self-service, digital functionality and features.
Facilitate a conversation with the client to assist them to complete their service needs online.
Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
Meet, greet, establish and clarify client needs and verify documentation and direct clients.
Nurture strong, long-standing client relationships.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

Accept and service cash transactions over the counter.
Action control check list applicable to teller, enquiries and foreign functions daily.
Balance and secure branch stock holding (e.g. cards).
Control the queuing process and prioritise clients with special needs.
Destroy old stock (e.g. cards) identified by reports.
Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

Mitigate risk by controlling counter and drop safe limits according to policy.
Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

Diploma

Preferred Qualification

Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

Customer service principles
Product Knowledge
Problem solving skills
Relationship management
Nedbank security policies and procedures
Governance, Risk and Controls
Forex product

Behavioural Competencies

Building Customer Loyalty
Earning Trust
Collaborating
Managing Work
Adaptability
Stress Tolerance
Continuous Learning

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566