Branch Manager Classic

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Location: Polokwane, ZA

Company: Nedbank


Nedbank Recruiting

Career Stream


Leadership Pipeline

Manage Others

FAIS Affected

FAIS Affected - Yes

Job Purpose

To manage and lead staff in a branch to meet service and sales objectives whilst ensuring compliance to processes and procedures to prevent risk and ensuring alignment to the Financial and service objectives of the Business Unit.

Job Responsibilities

  • Managed and developed staff

    Achieve business unit goals by attracting; recruiting; appointing and retaining competent team members. Manage performance of branch staff by implementing performance agreements; ensuring a clear vision; goals and objectives agreed by staff and met. Provide regular performance feedback; recognize and reward achievement and appropriate corrective action taken where required; including counselling; initiating at disciplinary hearings and representing the bank at the CCMA. Ensure a high performance culture and motivated branch staff by encouraging staff recognition during branch meetings. Mentor and coach branch staff on identified performance gaps by discussing performance gaps and agreeing on appropriate action to be taken and improving performance.

  • Managed profitability

    Achieve sales growth by communicating sales and operational targets to staff via team leaders during team meetings. Ensure sales targets are met by branch staff through monitoring progress against target daily. Increase profitability and ensure business strategies/sales campaigns/marketing initiatives are executed by monitoring sales performance and/or project objectives within set timelines. Ensure effective cost management by team leaders and increase branch profitability month-on-month through expense management in line with allocated budget and by monitoring appropriate General Ledger reports. Monitor branch productivity; improve efficiency and increase revenue by analyzing the relevant reports and initiating corrective action where appropriate.

  • Continued improvement

    Contribute to a culture conducive to the achievement of transformation goals and support business strategies improving the corporate image by encouraging self and team participation in Nedbank Culture building initiatives (e.g. Surveys etc.).Achieve business strategy (e.g. Green Strategy) by encouraging branch staff to participate and support corporate responsibility initiatives. Contribute to the achievement of BEE and transformation targets by ensuring self and branch staff utilize suppliers listed on the preferred supplier list and by recruiting branch staff according to agreed targets. Improve and enhance processes by encouraging self and staff to generate and communicate ideas.

  • Serviced clients

    Deliver optimum client service by identifying branch capacity needs and requirements; through considering business trends and by filling staff vacancies. Ensure sound relationships are developed and maintained with stakeholders and clients by encouraging branch staff to log all complaints and complements on the Client Complaint Tracker (CCT) system by emphasizing the importance thereof during team meetings and resolving issues timeously.

  • Managed internal processes

    Ensure Branch Risk Observation Training Analysis (BROTA) objectives are met by conducting relevant checks. Manage the Living Disaster Recovery Planning System (LDRPS) by implementing contingency plans allowing for business continuity. Ensure new and existing staff meet regulatory and legislative requirements by mitigating risk through enforcing adherence to requirements and Legislation compliance. Ensure team leaders enforce internal controls and ensure staff adherence through the implementation of effective cash management processes.  



Job Outputs

  • Managed and developed staff
  • Managed profitability
  • Continued improvement
  • Serviced clients
  • Managed internal processes

Essential Qualifications - NQF Level

  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas/National 1st Degrees

Preferred Qualification

Relevant commercial degree (i.e. B. Comm).

Preferred Certifications

FAIS certification/ registration mandatory.

Type of Exposure

  • Managing a team of people
  • Managing legal risks Networking and building relationships
  • Building / leading a team
  • Leading a sales force
  • Selling financial products
  • Leading a service team
  • Developing others
  • Implementing strategies for overcoming barriers to change
  • Building relationships
  • Observing team members behaviour to identify competency gaps
  • Conducting gap analysis
  • Conducting a needs analysis
  • Drafting reports
  • Creating a sales plans
  • Conducting performance appraisal interviews
  • Conducting performance feedback meetings
  • Communicating job requirements and performance standards to others
  • Modelling and encourage a corporate culture

Minimum Experience Level

2 years experience in a client facing retail sales environment and 2 years experience in people management

Technical / Professional Knowledge

  • Accounting principles
  • Banking procedures
  • Business writing
  • Change management
  • Coaching principles
  • Competitor analysis
  • Consumer behaviour
  • Governance, Risk and Controls
  • Microsoft Office
  • Nedbank policies and procedures
  • Nedbank systems
  • Nedbank vision and strategy
  • Operations planning
  • Performance management
  • Principles of project management
  • Recruitment and selection
  • Sales data analysis
  • Selling techniques
  • Nedbank culture
  • Nedbank products
  • Business analysis
  • Customer service principles
  • Human Resources systems knowledge

Behavioural Competencies

  • Coaching
  • Customer Focus
  • Facilitating Change
  • Business Acumen
  • Building a Successful Team
  • Driving for Results


Please contact the Nedbank Recruiting Team at +27 860 555 566

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