Regional Operations Manager: Mid-Corp

Job Requisition Details

REQ#136153

Location: Johannesburg, South Africa 

Closing Date: 09 October 2024

Talent Acquisition: Bongiwe Mchunu

Job Family

Administration, Operations & Facilities

Career Stream

Operations

Leadership Pipeline

Manage Managers

Job Purpose

To manage multiple centralised and decentralised teams by ensuring business results are achieved in order to achieve Nedbank's strategic objectives.

Job Responsibilities

• Ensure alignment of team/departmental targets to cluster targets.
• Enable performance against budgeted targets by evaluating and assessing existing performance against desired outcomes
• Drive process management, service delivery and continuous improvement of service, processes and procedures through compliance and conformance to frameworks, standards and policies.
• Initiate and implement project improvements by enhancing service delivery, reducing costs and creating efficiencies across end-to-end processes.
• Evaluate and analyse performance against Key Performance Indicators and provide insight on performance indicators to relevant stakeholders
• Align and adapt business processes to deliver best practice customer experiences through consulting and collaboration with business stakeholders.
• Manage relationships with clients, service providers and internal stakeholders
• Collaborate with business partners by sharing expert knowledge and information though participation in relevant internal and external forums.
• Provide strategic direction to relevant teams
• Communicate relevant business information
• Implement and drive delivery of initiatives  
• Identify and mitigate risks within business unit
• Implementing and ensuring compliance with business risk management framework.
• Implement internal procedures, processes and standards
• Drive operational excellence across all teams through optimising resource utilisation and continuous improvement in processes and procedures.
• Collaborate with team memeber and staff to leverage team strengths 
• Improve departmental results
• Optimise efficiency and embed correct values
• Nedbank's vision, values and strategy and are measured on delivery against these.
• Drive to execute own planned development.
• Maintain a capable high performing team.
• Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members, ensuring mentoring, coaching and day to day activities.
• Ensure continuous improvement goals are achieved by creating an environment whereby self, managers and team are encouraged to challenge the status quo
• Improve productivity and reduce costs by improving work processes through offering innovative ideas and input and soliciting input from managers and teams.
• Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self, managers and team participation in Nedbank culture building initiatives.
• Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Ensure issues raised in culture survey are addressed and results are improved
• Deliver a world class service through others .
• Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes.

Essential Qualifications - NQF Level

Minimum Experience Level

• Minimum 5 years' experience in an Operational Servicing, Risk, or Compliance environment
• Minimum 2 years business banking or small business experience

Technical / Professional Knowledge

Behavioural Competencies