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Loss Adjuster



National, ZA

Date:  31-Jul-2022

Job Classification

Positions available in Kwa-Zulu Natal and Western Cape

Job Family

Nedbank Wealth Cluster - Nedbank Insurance Business Unit.

Functional area -Administration, Operations and Facilities

Career Stream


Leadership Pipeline

Manage Others

FAIS Affected

Job Purpose

To manage, control and attend to contractor audits, authorizations over-mandate, upfront assessments, customer complaints and enforce correct interpretation of the Homeowners Insurance Policy with panel service providers and clients. Perform a mentoring and coaching support function to Nedbank Insurance, service providers and clients on products and technical aspects where specialised knowledge is required in resolving intricate challenges regarding claims relevant to Homeowners Insurance Cover.

Job Responsibilities

Assessments of claims: Advise and provide technical support to Nedbank Insurance's claims, underwriting, product and client experience departments;

Minimizing claim losses on within and over-mandate claim; Assess, audit and authorize claims in terms of allowable rates;

Ensuring that the claims authorization mandate per claim is adhered too.

Quantification by either drafting a scope of work and finalizing the cost of the claim according to agreed rates or comparing quotations and reports received from service providers and clients compared to the scope of work and rate guide.

Managing the cost from the start of the claim until the claim is finalized within the set parameters and agreed scope of work;

Handling and resolving complaints and queries from clients, internal stakeholders as well as external stakeholders such as builders, engineers etc.

Risk Management: Detect and identify fraudulent claims and any overcharging by clients and service providers; Perform risk management function by identifying underwriting risks and inadequate Sum Insured's of dwellings; Ensure adherence to all legislative requirements.

People Specification

  • Policy interpretation of Homeowner's Insurance Cover.

  • Vendor Management: Training of service providers (policy wording, processes and rates); Monitoring of service providers (report writing, policy interpretation, claims costs and service); Maintaining and sustaining good business relationship between service providers, clients, Broker Support.

  • Reporting and operational efficiency: Ensure quality and accuracy of reports , pricing and workmanship rendered by service providers;
      •  Effectively utilize the daily new claims repot to assist in identifying opportunities for further claims assessments.
      • Finalise all reports and administration within agreed turnaround and internal service level agreements.
  • Keeping technical skills current and stay abreast fo any changes to legislation relevant to Home Owners.
  • Arbitrations, second opinions and disputes: Short-Term Insurance Ombudsman matters that require further investigation; Clients proving to the contrary with rejected claims; Complaint against service provider; Client not happy with valuation (insurance replacement cost); As a result of the high cost of second opinions the internal assessor is to ensure that the service providers are suitably skilled and trained.

Essential Qualifications - NQF Level

  • Matric / Grade 12 / National Senior Certificate

Preferred Qualification

3 year Construction Technology certificate/ Diploma or 4 year Building Science or Construction Degree

Essential Certifications

    Preferred Certifications

    Type of Exposure

    • Implementing a strategic plan
    • Working with clients to solve client problems
    • Investigating and reviewing processes to improve client satisfaction
    • Conducting root cause analysis
    • Analysing situations or data that requires an in depth evaluation of multiple factors
    • Developing ways to minimize risks
    • Managing conflict situations
    • Identifying trends
    • Conducting gap analysis
    • Providing expert advice/opinion

    Minimum Experience Level

    Minimum of 3 years experience as a Building Assessor;

    Minimum of 3 years experience in the Short Term Insurance Industry.

    Flexibility - able to travel to various provinces as need arises

    Technical / Professional Knowledge

    • Banking knowledge
    • Business Acumen
    • Data analysis
    • Governance, Risk and Controls
    • Industry trends
    • Principles of financial management
    • Principles of project management
    • Relevant regulatory knowledge
    • Relevant software and systems knowledge
    • Decision-making process

    Behavioural Competencies

    • Building Partnerships
    • Earning Trust
    • Coaching
    • Collaborating
    • Decision Making
    • Work Standards
    • Leadership Disposition
    • Planning and Organizing


    Please contact the Nedbank Recruiting Team at +27 860 555 566


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