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Position

Systems Admin & 3rd Party Support

Details

Location: 

Johannesburg, ZA

Date:  22-Nov-2021
Reference: 

Job Details

Job Req: 113328

Consultant: Nosipho Cele

Closing Date: 06 December 2021

Job Family

Information Technology

Career Stream

IT Operations

Leadership Pipeline

Manage Self: Operational

Job Purpose

To execute assigned work tasks; to ensure the stability and availability of the Enterprise Systems Management Tools within the specific area of responsibility; including the provision of advise; guidance and support to customers and technical staff; following defined procedures and standards; in line with Nedbanks business strategy.

Job Responsibilities

  • Change Management champion – table all incidents logged for MFC for the week, follow up on all outstanding approvals as well as documentation. Represent MFC changes in TCAB and ECAB meetings weekly.
  • Special Project Management – Run special projects for business to ensure business is always first to market with products concerning Auctions.
  • 24/7 Standby Support – Successful candidate will be required to work standby and provide 24/7 Standby support for the week (Monday to Monday) alternate weeks
  •  Assist with the day-to-day running of the Auction House – All escalations and requests to be dealt with as per SLA.
  • Tuesday Pre setup of auction (testing of all processes & equipment), Support of auction on Wednesdays
  • Effective communication – Communicate and provide feedback to all parties.
  • Incident management - address operational concerns and issues, monitoring
  • Problem Management: logging of problem tickets. Following up on tasks assigned. Obtaining root cause.
  • Complete Technical & Business sign-off testing and information validation for 3rd party application (Cypress, 360, Online, Public Website, Bidtracker)
  • Build alliances and partnerships across GT clusters, MFC business and 3rd party vendors
  • Follow communication procedure, guidelines, and policies
  • Handle customer complaints, provide appropriate solutions and alternatives within time limits - follow up to ensure resolution
  • System Administrative Function (Warehouse Management)
  • Software Training Champion (Warehouse Management)
  •  Attend focus/severity sessions to understand the issue being experienced and access the impact to MFC.
  •  Attend/Assist with DR tests (Business and 3rd party)
  • Certificate Management Champion – Ensure all certificates are renewed before they expire.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
  • Participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g. training/awareness on digital forensic examination to external parties on pro bono basis).
  • Identify opportunities to improve or enhance processes by identifying and recommend ing improvements to tools; policies and procedures to add value to Nedbank.
  • Provide 1st level support and occasional 2nd level support and trouble shooting against guidelines; thus meeting clients' needs.
  • Manage and action customer requests/calls through building and enhancing client relationships.

Essential Qualifications - NQF Level

  • Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Information Technology Diploma or Degree plus Product certification 

Technical Skills/Knowledge

•    Advanced Microsoft Office Suite
•    MS Visio 
•    Jira boards
•    One Drive
•    Service Now (advantageous)
•    A+ (advantageous)
•    N+ (advantageous)
•    Streaming knowledge
•    Specialised role functions, processes & support
•    Easily adaptable to change
•    Able to work in an agile manner
•    Attention to detail
•    Excellent communication skills

Preferred Certifications

Project management fundamentals
Agile fundamentals
Change Management knowledge and processes
A+ advantageous  
Azure fundamentals

Type of Exposure

  • Provided Client Service
  • Provided Administrative Support
  • Completed Reports and Achieved Budgets
  • Developed and Implemented Communications Strategy
  • Manage internal process
  • Managed Relationships
  • Managed Self

Minimum Experience Level

3-5 years IT industry or related experience

Technical / Professional Knowledge

  • Administrative procedures and systems
  • Data analysis
  • Microsoft Office
  • Relevant regulatory knowledge
  • Business writing skills
  • Information Technology concepts
  • Role relevant related technologies
  • Multiple operating system
  • Computer Literacy
  • Performance monitoring and tuning

Behavioural Competencies

  • Continuous Learning
  • Collaborating
  • Customer Focus
  • Initiating Action
  • Work Standards
  • Managing Work

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Please contact the Nedbank Recruiting Team at +27 860 555 566

 

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